Little Jess Motor Company

To whom it concerns: This is the latest correspondence we received from the complainerIt seems there is nothing else for me to addShe made references to apologies, but I would not know what she wants apologized forThe facts or our position have not changedWe have not changed any policies or feel they should beShe brought an altered vehicle to us with no steering wheel and a crude system to operate her vehicle without airbag deployment devices and demanded us to perform service like shutting off a warning light without knowing why the warning light was onIf we would have shut off the light without diagnosing itIt would be like wiring pass a blown fuse or circuit breakerThat is not how we workI am deeply sorry for all your time at the Revdex.com for reviewing, but appreciate your effortsSincerely [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] @ [redacted] ] Sent: Saturday, November 11, 4:PM To: [redacted] Cc: me Subject: RE: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) Revdex.com, His offer of help is coming way too late! [redacted] , It being days later, no...that's okI've had it taken care ofToo bad it took this long to come up with an ideaI hope maybe you up your customer service a couple notches for the next customer(And yes, I noticed that there is, and never has been, an apology for all of this.) [redacted] -------------------------------------------- On Fri, 11/10/17, [redacted] < [redacted] @littlejess.com> wrote: Subject: RE: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) To: " [redacted] " < [redacted] @ [redacted] > Date: Friday, November 10, 2017, 12:PM [redacted] I am told that if the brake light switch is causing the light you can disconnect battery for minutes and as long as there are no other problems the light would not come back on Since we would not have to hook it up to Chrysler's scan tool and have them diagnose and clear codes, we could try that at no cost and no guaranteeJust let me know if that is what you want to do [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] @ [redacted] ] Sent: Wednesday, November 08, 5:PM To: [redacted] Cc: me Subject: RE: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) [redacted] , I am saying that the light was not turned off when your employees installed my brake switchThey did not turn it off PeriodWhen I asked them to, they said it would be $All this other stuff you are talking about has nothing to do with that simple fact(I did have it checked and it was the brake light switch that had the check engine light onI told them that and they still would not turn it off.) [redacted] -------------------------------------------- On Wed, 11/8/17, [redacted] < [redacted] @littlejess.com> wrote: Subject: RE: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) To: " [redacted] " < [redacted] @ [redacted] > Cc: [redacted] Date: Wednesday, November 8, 2017, 9:AM [redacted] I do not have the training or knowledge as to why the light is on, but if the light is reset and the problem is still there, then the light will keep coming on till the problem is fixed Once again I don't know whether the light would come back on immediately or week or weeks laterWhat do you know about the dual control system and what has been done to control airbag deployment? The part replaced may be the part telling you someone has changed the steering wheel sensor which helps with the stability system My understanding is there is no steering wheel on the left which is where those parts are usually locatedIt is possible the part we replaced during recall is doing what it should where the part that was replaced may have been altered not to warn you by whoever altered your vehicleIf you are saying the light was not on before we replaced the recall part with the old part I might assume someone else had altered that part so it did not warn you of safety parts failing [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] @ [redacted] ] Sent: Tuesday, November 07, 5:PM To: [redacted] Cc: [redacted] Subject: Re: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) What you were told has a basis in truth, but for you to shut off the check engine light is all I wantedNot diagnose Not anything with safety, just the light that was left on when it was servicedThe way I was talked to and treated was horrid as well I stand by my statementThe light that was left on should have been turned off and not cost me anything! -------------------------------------------- On Mon, 11/6/17, [redacted] < [redacted] @littlejess.com> wrote: Subject: Patriot Problems Revdex.com complaint id [redacted] ( [redacted] ) To: [redacted] @ [redacted] Cc: [redacted] Date: Monday, November 6, 2017, 3:PM Dear Ms [redacted] : I am writing in response to your service concern hereMy understanding is you brought a Patriot into us to install a brake light switch which was diagnosed elsewhere and purchased elsewhereWe installed it and charged you dollars for installing itAt the time we noticed you had a recall from Chrysler for an occupant restraint device We performed the recall paid for by ChryslerIt was also brought to our attention that you had a traction control light and check engine light on which you did not want to pay for us to diagnose or repairThere is no reason the recall or the brake light switch would cause those problems and they should be addressed to confirm the problemI believe you have a dual control system in your vehicle which sometimes can effect traction control and check engine lights, but could not tell you why your lights are on if we cannot hook the car up to Chrysler’s computers to diagnoseWe also noticed you do not have an airbag shut off switch which tells us someone has disconnected vital safety equipment to keep the airbag from deploying We will be more than happy to help you with any or all your problems, but either you or the person you purchased your vehicle from would need to cover the cost.Sincerely [redacted] [redacted]

Unfortunately [redacted] purchased a truck from us The vehicle was traded into us and we sold it in the same condition the person traded it to us her father is a retired Chrysler Employee and mechanic and he would have had more knowledge of any problems than any of our sales people who are not mechanics The vehicle has over 230,miles and that isthe reason we traded for it AS IS and sold it AS IS It is not uncommon for people to trade vehicles in with over 200,miles that have or are ready to have problems That is why we try to sell them at a reduced price In closing we had no idea the customer would have had these problems after they purchased the vehicle or that any of these issues might have been there when her and her Father inspected and purchased the truck

I do not have the training or knowledge as to why the light is on, but if the light is reset and the problem is still there, then the light will keep coming on till the problem is fixedOnce again I don't know whether the light would come back on immediately or week or weeks laterWhat do you know about the dual control system and what has been done to control airbag deployment? The part replaced may be the part telling you someone has changed the steering wheel sensor which helps with the stability systemMy understanding is there is no steering wheel on the left which is where those parts are usually locatedIt is possible the part we replaced during recall is doing what it should where the part that was replaced may have been altered not to warn you by whoever altered your vehicleIf you are saying the light was not on before we replaced the recall part with the old partI might assume someone else had altered that part so it did not warn you of safety parts failing

I have spoken to our Service Manager and was informed that the customer does have the vehicle back and it was repairedI believe the customer's frustration was due to a warranty issue that Jeep was responsible for and she chose not to return to the dealer she purchased it from for service, but us
We own our business and we do warranty repairs for Jeep, however Jeep does not pay us for rental vehicles we loan outWe do give out rentals to customers who purchase their vehicle from us, as I am sure the Dealer she purchased the vehicle from, wouldA lot of people find it cheaper to drive along ways to save, but then do not want to drive that far for the conveniences that dealer offers them for service, I do not know if this was her situation but do know we are happy to work on her vehicle, after our own customers are taken care of firstIf this vehicle is not repaired, since it is a Compass, under factory warranty, she should be able to get it repaired at no cost at any Jeep Dealer, including usPlease let me know if it was not

Complaint: ***
I am rejecting this response because:he is continuing to deny responsibility for leaving on the check engine light and continues to refuse to turn it offHis response avoided the request at hand
Sincerely,
*** ***

Dear Ms***: I am writing in response to your service concern hereMy understanding is you brought a Patriot into us to install a brake light switch which was diagnosed elsewhere and purchased elsewhereWe
installed it and charged you dollars for installing itAt the time we noticed you had a recall from Chrysler for an occupant restraint deviceWe performed the recall paid for by ChryslerIt was also brought to our attention that you had a traction control light and check engine light on which you did not want to pay for us to diagnose or repairThere is no reason the recall or the brake light switch would cause those problems and they should be addressed to confirm the problemI believe you have a dual control system in your vehicle which sometimes can effect traction control and check engine lights, but could not tell you why your lights are on if we cannot hook the car up to Chrysler’s computers to diagnoseWe also noticed you do not have an airbag shut off switch which tells us someone has disconnected vital safety equipment to keep the airbag from deployingWe will be more than happy to help you with any or all your problems, but either you or the person you purchased your vehicle from would need to cover the cost.Sincerely*** ***

Unfortunately [redacted] purchased a truck from us.  The vehicle was traded into us and we sold it in the same condition the person traded it to us.  her father is a retired Chrysler Employee and mechanic and he would have had more knowledge of any problems than any of our sales...

people who are not mechanics.  The vehicle has over 230,000 miles and that isthe reason we traded for it AS IS and sold it AS IS.  It is not uncommon for people to trade vehicles in with over 200,000 miles that have or are ready to have problems.  That is why we try to sell them at a reduced price.  In closing we had no idea the customer would have had these problems after they purchased the vehicle or that any of these issues might have been there when her and her Father inspected and purchased the truck.

What you were told has a basis in truth, but for you to shut off the check engine light is all I wanted. Not diagnose. Not anything with safety, just the light that was left on when it was serviced. The way I was talked to and treated was horrid as well. I stand by my statement. The light that was left on should have been turned off and not cost me anything!

Complaint: [redacted]
I am rejecting this response because:
Revdex.com, His offer of help is coming way too late! [redacted], It being 30 days later, no...that's ok. I've had it taken care of. Too bad it took this long to come up with an idea. I hope maybe you up your customer service a couple notches for the next customer. (And yes, I noticed that there is, and never has been, an apology for all of this.) [redacted]
Sincerely,
[redacted]

Dear Dispute Resolution Department,   In response to Little Jess Motor Company’s reply (dated 4/18/2017) to my original Revdex.com Complaint ID [redacted]: Whether or not Little Jess Motor Co. manufactured or sold me the vehicle involved in this complaint, provided me an aftermarket...

warranty, conducted maintenance, or performed any repairs prior to the scheduled service visit on 2/16/2017 has no bearing on this complaint. When I made the appointment with Little Jess, I openly disclosed that a different dealership had recently performed repairs and that this dealer didn’t have the ability to schedule me back in in a timely manner. I honestly provided in detail all symptoms; Little Jess never requested the maintenance records or vehicle history during the scheduling process. I asked if they were still willing to look at the vehicle per the situation described and they agreed and scheduled the appointment. Little Jess is listed as an Authorized Jeep Dealer…an Authorized Mopar Repair Facility, having Mopar Certified Techs. These credentials, along with their acceptance of my request for an appointment, gave me the expectation that Little Jess was capable of properly assessing and repairing my vehicle. 2/17/2017:  I was contacted by Little Jess and informed they had diagnosed a collapsed lash adjuster within the engine. Their recommendation was to replace all 12 lash adjusters. During this conversation, I informed them that all 12 lash adjusters had been replaced approximately one year ago at another Authorized Jeep Dealer & Authorized Mopar Repair Facility. Little Jess then requested all paperwork showing the details of when this service was rendered because of the possibility of Mopar Warranty covering the cost to replace the lash adjusters. Please note: they did not state they would be unable to continue with any repair work on my vehicle. Mopar Parts and Labor Warranty covers the cost of any part that becomes faulty within 2 years after being replaced. Per Mopar, a warranty request can be made and performed by any FCA US LLC dealership at no charge. This warranty is not affiliated with my aftermarket warranty and is not specific to the original Authorized Dealer who performed the repair. 2/18/2017:  I visited Little Jess and provided all requested paperwork from when the lash adjusters were originally replaced. I also looked at the vehicle in their shop to find the “collapsed” lash adjuster pulled from the engine and lying on the ground in front of the vehicle. 2/23/2017: Little Jess contacted me and reported that the Mopar warranty should cover the cost associated with replacing the lash adjusters per their recommendation. This information was later confirmed by Mopar Case Agent Zach (Mopar Case# [redacted]). (Again, no mention that they would be unable to work on it because I did not purchase it from them and/or they had not performed any maintenance on it in the past.) 2/24/2017:  [redacted] from Little Jess called and told me I could either pay for the repair out of pocket or have my aftermarket warranty cover the cost.  I questioned this request as it contradicted what I had been told the day before. The discussion then changed to Little Jess not wanting the liability of getting further involved by replacing anything as they felt there could be something else wrong with the engine.  Since they refused to repair the part they diagnosed as being faulty, and in fact placed the faulty part back in the engine, any costs related to diagnosing this particular issue (faulty lash adjuster) should be void.  Mopar noted that the vehicle would need to be diagnosed again if towed to another repair facility regardless of it having already been diagnosed with a faulty lash adjuster. Mopar is currently looking into getting another dealer to perform the diagnostic and repair as Little Jess has refused to do so. The vehicle is still located on the lot of Little Jess as Mopar directed me not to drive it. Mopar warned me that driving the vehicle could result in engine damage and would void their warranty as a documented nonfunctioning part was placed back into the engine by Little Jess. Therefore, I question Little Jess’s practices as their invoice clearly documents that the vehicle “can be driven away at this time.” Please note that this complaint is not affiliated with the $55.00 charge for performing service work under the description “Repair Job 1” as documented on Little Jess Motor Company Invoice# 110149. This dispute is with the $385.00 charge incurred under the description “Repair Job 2” on the same invoice. Little Jess stated that the charge represents numerous hours with my aftermarket warranty company. This action appears to me to have been spent trying to get my aftermarket warranty to pay for the repair since Little Jess told me the aftermarket warranty would pay more than what Mopar would on the repair.  However, my aftermarket warranty should have never been contacted since it had already been decided that this repair would be covered by the Mopar warranty. My aftermarket warranty also agreed that the repair should be covered by Mopar. I have issues with being charged for the time Little Jess spent dealing with my aftermarket warranty company, as the aftermarket warranty company should never have been contacted in the first place.  Based on the following statements in Little Jess Motor Company’s reply: “At this time we thought it would be prudent to not be more involved with a customer who did not purchase from us, had not maintained the vehicle with us, had his previous repairs done somewhere else…” and “We are not the designer of the engine or the one who maintained this vehicle so we were very uncomfortable with this vehicle”, I question the integrity and capability of Little Jess Motor Company’s service department.  I cannot imagine this is the only time they have agreed to work on a vehicle that matched the descriptions listed above.  I was not informed that this was the criteria that must be met in order for Little Jess to follow through with a repair. (And I would argue that they are not the designer of any of the engines they work on, so this was a ridiculous statement.) If this was going to be an issue, I question why they scheduled the appointment in the first place. Finally, their letter also makes the following statement against me: “…refused to have us [Little Jess] work on it unless someone besides [me] was going to pay for whatever was making this noise and noises in the future which [Little Jess] could not predict.” This is defamation of character and is not a factual statement.  I have asked for one of the following things to happen:  either Little Jess removes any diagnostic charges related to the faulty lash adjuster (as they refuse to repair it), or they repair it.  In my opinion, this is a simple request.   Sincerely,   [redacted]

I do not have the training or knowledge as to why the light is on, but if the light is reset and the problem is still there, then the light will keep coming on till the problem is fixed. Once again I don't know whether the light would come back on immediately or 1 week or 2 weeks later. What do you know about the dual control system and what has been done to control airbag deployment? The part replaced may be the part telling you someone has changed the steering wheel sensor which helps with the stability system. My understanding is there is no steering wheel on the left which is where those parts are usually located. It is possible the part we replaced during recall is doing what it should where the part that was replaced may have been altered not to warn you by whoever altered your vehicle. If you are saying the light was not on before we replaced the recall part with the old part. I might assume someone else had altered that part so it did not warn you of safety parts failing.

In response to the claim by Ms. [redacted] we apologize for the stress she allowed to overwhelm herself with, this should have been a very stress free event.When selling cars and financing them from one state to another, there is different procedures that each state will interpret differently, that...

we cannot control.  In this case the state of Missouri was still using an older title format that had originally called for a form with a specific number to be attached for lien releases.  According to the state of Missouri and Chrysler Capital that process had been updated to include notarized affidavits by the lien holder which is Chrysler Capital and that was provided as we were told by the State of Missouri and Chrysler to be sufficient.  The individuals processing the title were unwilling to accept this new form of lien release or to contact the state of Missouri  or Chrysler to verify the lien was indeed released so we were forced to find the old form and send it to Chrysler and forward it to Ms. [redacted] or the state of Kentucky and no extra expense to her.  I have been out of town for a few weeks, but I have been told this has all happened.  If not please feel free to contact me and we will indeed help Ms. [redacted] get her vehicle registered.

To whom it concerns: This is the latest correspondence we received from the complainer. It seems there is nothing else for me to add. She made references to apologies, but I would not know what she wants apologized for. The facts or our position have not changed. We have not changed any policies or feel they should be. She brought an altered vehicle to us with no steering wheel and a crude system to operate her vehicle without airbag deployment devices and demanded us to perform service like shutting off a warning light without knowing why the warning light was on. If we would have shut off the light without diagnosing it. It would be like wiring pass a blown fuse or circuit breaker. That is not how we work. I am deeply sorry for all your time at the Revdex.com for reviewing, but appreciate your efforts. Sincerely [redacted] -----Original Message----- From: [redacted] [mailto:[redacted]@[redacted]] Sent: Saturday, November 11, 2017 4:52 PM To: [redacted] Cc: me Subject: RE: Patriot Problems Revdex.com complaint id [redacted]) Revdex.com, His offer of help is coming way too late! [redacted], It being 30 days later, no...that's ok. I've had it taken care of. Too bad it took this long to come up with an idea. I hope maybe you up your customer service a couple notches for the next customer. (And yes, I noticed that there is, and never has been, an apology for all of this.) [redacted] -------------------------------------------- On Fri, 11/10/17, [redacted] <[redacted]@littlejess.com> wrote:  Subject: RE: Patriot Problems Revdex.com complaint id [redacted])  To: "[redacted]" <[redacted]@[redacted]>  Date: Friday, November 10, 2017, 12:20 PM  [redacted]       I am told that if the brake light switch  is causing the light you can disconnect  battery for 10 minutes and as long as there are no other problems  the light would not come back on.  Since we would not have to hook it up to  Chrysler's scan tool and have them diagnose  and clear codes, we could try  that at no  cost and no guarantee. Just let me know if that is what you  want  to do.  [redacted]  -----Original Message-----  From: [redacted] [mailto:[redacted]@[redacted]]  Sent: Wednesday, November 08, 2017 5:43 PM  To: [redacted]  Cc: me  Subject: RE: Patriot Problems Revdex.com complaint id  [redacted])  [redacted],  I am saying that the  light was not turned off when your employees installed  my brake switch. They did not turn it off.  Period. When I asked them to,  they said it  would be $60. All this other stuff you are talking about  has  nothing to do with that simple fact. (I  did have it checked and it was the  brake light switch that had the check engine light on. I told them  that and  they still would not turn it off.)  [redacted]  --------------------------------------------  On Wed, 11/8/17, [redacted] <[redacted]@littlejess.com>  wrote:   Subject: RE:  Patriot Problems Revdex.com complaint id [redacted])   To: "[redacted]" <[redacted]@[redacted]>   Cc: [redacted]   Date: Wednesday, November 8, 2017, 9:21 AM   [redacted]    I do not have the training or knowledge as  to  why the light is on, but if  the light  is  reset and the problem is still there, then the light will  keep  coming on till the problem is  fixed.   Once again I don't know whether  the   light would come back on immediately or  1 week  or 2 weeks later. What do  you  know about the  dual control system and what has been done  to control airbag  deployment? The part  replaced may be  the part telling you someone has  changed the  steering wheel sensor which  helps with the stability system.   My   understanding is there is  no steering   wheel on the left which is  where those   parts   are  usually located. It is possible the part we replaced  during recall  is doing what it should  where  the part that was replaced may have been altered not to warn you by whoever altered  your  vehicle. If you are saying the light  was not  on before we replaced the recall part with the old part.   I   might assume  someone else had altered that  part so it did not warn you  of  safety parts  failing.   [redacted]   -----Original Message-----  From: [redacted] [mailto:[redacted]@[redacted]]   Sent: Tuesday, November 07, 2017 5:01 PM   To: [redacted]   Cc: [redacted]   Subject: Re: Patriot Problems Revdex.com complaint  id   [redacted])   What   you were told has a  basis in truth, but for you to shut off  the check  engine light is all I wanted. Not  diagnose.  Not anything with safety, just  the  light  that was left on when it was serviced. The way I was  talked to  and treated was horrid as well.  I  stand by my statement. The light that  was left  on should have been turned off and  not cost me  anything!  --------------------------------------------   On Mon, 11/6/17, [redacted] <[redacted]@littlejess.com>   wrote:  Subject: Patriot   Problems Revdex.com complaint id  [redacted])    To: [redacted]@[redacted]    Cc: [redacted]    Date: Monday, November 6, 2017, 3:07 PM        Dear  Ms.    [redacted]:           I am    writing in response to your service  concern  here. My  understanding is  you  brought a   2014 Patriot into us to  install  a brake light switch which  was  diagnosed  elsewhere  and purchased elsewhere. We  installed it and charged  you   56 dollars  for installing it. At the time we noticed you  had a  recall  from Chrysler for an occupant  restraint device.    We performed the  recall   paid for by Chrysler. It was also  brought to our  attention that you had a  traction control  light and check engine light  on  which you  did not want  to  pay for  us to diagnose or repair. There is  no  reason the  recall or  the brake light  switch would cause those problems  and  they  should be  addressed to confirm the problem. I  believe  you  have a dual  control  system in your  vehicle which  sometimes can effect traction control  and  check engine  lights, but could not  tell  you why your lights are on if  we  cannot  hook the car up to Chrysler’s  computers to  diagnose. We  also  noticed  you do not have an airbag shut  off  switch which tells us  someone  has  disconnected vital safety  equipment to keep the airbag  from  deploying.   We will be more  than happy   to help you with any or all your  problems, but  either you or the person  you  purchased your  vehicle from would need to  cover the  cost.Sincerely[redacted]

See attached.