Little Lasting Impressions

Products were not delivered in a timely manner, one was missing, one was broken, and the business will not return phone calls to fix the problem.made 3 impressions of my baby on Oct 5, 2013. Return time was printed on the receipt as 4-6 weeks. After multiple phone calls and emails, I finally received a partial order on Dec 21st. Two of the impressions were ornaments for the grandmothers, so I was expecting them around late November. Unfortunately when I received the order a hand impression was missing and the large square plate was cracked in two places. [redacted] of Little Lasting Impressions has not returned my phone calls that I have placed since Dec 21. I would like to have the impression since it is a keepsake that cannot be made again. However, I would settle for an apology and a refund of the purchase price. This has been told to Mrs[redacted] on her voicemail. She has neglected to return any of my calls.Desired SettlementI would like to receive a refund for the hand impression ornament and also the square plate that is cracked in 2 places. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)A complete refund by check was offered by the owner [redacted]s, but a refund was never received! She was given my address and had my telephone number, but she has failed to refund me for the missing and damaged pieces. Business Response [redacted] was sent a refund. Thanks,[redacted]

I have not received the product that I have paid for in full. I have tried to email and phone multiple times and have not been called or emailed back.I have not received a personalized handprint/footprint plate with a value of 50 dollars.Desired SettlementI would like a refund at this point if there is no print.

Business took payment & will not refund nor give product. In few times of correscpondence, only excuses or unkept promises were made. 7 months now.April 6, 2013: purchased gift certificate $90.00 from [redacted] Little Lasting Iimpressions to a.go to hospital @ birth of my grandchild 10/13 b.go to son's home when called after birth. This certificate was for a large "plate" that both mom/dad/baby hands could go on & they could choose whatever color & design they wanted. She never returned any phone calls. This went on for MONTHS. They left voicemail. They received "mailbox full"/"this # no longer in service" messages but continued to call as they had the gift certificate & wanted the impression done or the refund. They got an email response in January stating that she had been out of town & was ready to set up an appointment & they did for the next day. [redacted] never showed/answered her phone. They sent an email telling her to refund the money & she responded to "call her" @ cell#. [redacted] never answered her phone again. That was January 14, 2014. Since then, I've tried numerous times, left a message when I was able to, and so have they. I paid for this with my [redacted] debit card through my Citizens Bank of[redacted]. Desired SettlementI want a cashier check $90.00 refund from Little Lasting Impressions immediately with an apology letter to my son and daughter-in-law for stealing the "precious memories" that she promised on the gift certificate that I gave them at the baby shower. Business Response [redacted] was issued a full refund. Thanks, [redacted]

Have not received items that have been paid for despite multiple phone calls and emails. Nor have I received any word back regarding my paid purchaseI ordered and paid for 2 items on Oct. 4, 2014 at the [redacted] at the [redacted]. When I purchased them I was told it would take 4-6 weeks to revive my items. I set it up to where I could pick them up at a local business in [redacted]. 6 weeks after my purchase sent multiple emails to the company regarding my paid order and have not received any word back. I have also tried calling the companies numbers and the mailbox is full, so I can't even leave a message. I have since then sent more emails and have made more calls and no response. I have even called the store that I was going to use for pickup and they said that my item has not made it there. Desired SettlementI just want the items that I paid for and if they can't give me them then I want my money back

Can not get the owner to return calls or emails regarding my products ordered.I ordered 3 ceramic impressions on May 18, 2013 at the [redacted]. Paid in full and was told I would have my items in 4-6 weeks. I called and spoke with owner after 8 weeks and was told that her machine was broken and was being fixed and that I should have my items within the week. I also sent an email with no reply back. Went on vacation and have called 3 times and sent another email with no reply or call backs. I feel that I have given her plenty of time to respond as to when I can pick up my items.Desired SettlementI would like to have the items that I ordered because I ordered them for grandparents but if she can't provide the ordered items I would like the refund of $147.50 that I had to pay at the time of order and that has cleared my account.

I purchased $200 of product from Little Lasting Impressions one piece was not at the delivery place and the rest was broken.One piece that had my daughters handprint and footprint was broken I purchased 4 footprint ornaments all were cracked and poorly finished and one piece that was my husbands handprint with my daughters inside his was not even delivered at all I contacted Toni and she said she would refund my money I have no longer been able to contact her on the phone email or text Desired SettlementI would like the full amount of 200 to be refunded the product that I received was not up to any kind of selling standard* Refund check was issued to [redacted] on 8-21-13. Sent out 2nd refund check on 9-15-13. First check was never cashed.Thank you.[redacted]

Service was billed but never rendered after numerous attempts at trying to schedule appt. Eventually, refund was requested but again no response.My mother in law purchased gift card in 4/13 to get my unborn child's hand/feet impressions made. After my son was born I tried calling [redacted] around 12/13 to set up appointment. The business phone said out of order and the cell phone listed had a full mailbox. After several attempts of calling I then emailed. The third day she finally responded without much of any apology. These emails went on for over a two week time span due to her lack of timely response. After standing me up for an appt that was the last straw. I requested a refund via email and she responded call me. I called and left a voicemail and a couple days went by and I again sent another email never receiving a response. She walked away with $90 in pocket and myself with nothing other than a horrible experience.Desired SettlementWe would like the $90 refunded or else will be taking this matter further.