Little Learning Center

Revdex.com RE: Complaint [redacted] Little Learning Center WHuisache Ave San Antonio, Texas November 10, We are writing in response to a complaint that Revdex.com received on 10/14/from [redacted] (herein after referred to as complainant) and funds she has claimed due to herWe offer the following explanation regarding the complainant's request: We are a licensed child care centerThe complainant had two children enrolled at our center since March of The complainant was responsible for paying $in weekly tuition for both childrenOur weekly tuition was due on the Friday before the service weekOur tuition policy clearly states that a $daily late fee was due after FridayThe tuition policy is posted in clear view three times in our lobbyThe complainant signed and agreed to such policies and acknowledged through her signature having received a copy of such policiesOn October 13, we called the complainant to address issues of her son's behaviorFor some unknown reason, the complainant became upset and began to cuss and yell at the center's [redacted] over the phone and threated the center verballyIn accordance with our policy 100:sections (8) and (9) we terminated services; with cause(Services were not terminated because of the child's behavior but rather because of the parent's behavior.) The complainant averaged paying on Mondays of every week thereby accruing an automatic late fee of $weekly and sometimes more(Copies of the credit card receipts have been enclosed for your review to verify this important fact - If you examine dates against a calendar you will be able to determine that tuition did in fact average being paid on Monday of every week.) We had not received our first on time payment until 10/2/(a Friday) for the week of 10/- 10/and another on 10/(a Friday) for the week of 10/- 10/Further confirming the complainant's knowledge of our due datesMost certainly, an advance payment WAS NEVER made until the one made 10/12/Once services were terminated, the complainant felt that a refund was due to herThe complainant had in fact at this point paid for the current week of service: $for 10/- 10/(the week in which the termination of services took place) and one advance payment paid on 10/12/in the amount of $for the week of 10/- 10/After reviewing the complainant's account it was determined that the week of 10/- 10/was not due to her as tuition is non-refundable and in accordance with our tuition policyWhile we agree that under circumstances the advance payment of $made on 10/for the week of 10/- 10/would have been reimbursed, it was determined that the complainant had a balance in the amount of $($of which were late fees) The advance payment of $was applied as a credit to her balance still leaving her with a balance due of $A REFUND IS NOT DUE AND WILL NOT BE REFUNDED AS THE COMPLAINANT STILL HAS A BALANCE DUEThe complainant states in her complaint that: "her receipts did not indicate late fees" The manual written receipts to her were simply an acknowledgement of payment and were not running ledgers of balancesFor her to claim complete oblivion to such fees does not absolve her of her responsibilitiesShe was assigned a green payment envelope and on the back of the green envelope was a yellow balance card that reflected all payments, late fees and balancesShe handled this payment envelope physically every week and it was her responsibility to read the information that it contained(We have saved camera footage verifying the weekly handling of this payment envelope that contained the information on it's reverse side that she is contesting.) A balance ledger has been enclosed for your reviewThis ledger will help you understand when the payments were due and when the payments were madeIt also reflects late fees, balances and notes of communication with the complainant regarding the late feesSOME USEFUL INFORMATION THAT MAY HELP YOU UNDERSTAND HER MECHANICS AND RETALIATION EFFORTSThe complainant has filed frivolous complaints with other entities that state quite the opposite in complaints that I would like to addressOn 10/14/the complainant filed a compliant with her credit card company requesting her refund directly from them and accusing our company of fraudulently charging her credit cardWe were afforded the opportunity of a dispute and submitted proof of signed receipts authorizing all transactionsIt was determined by her credit card company that fraudulent charges did not take place and no refund was due to her by themOn 10/14/the complainant filed a complaint with the Texas Department of Family and Protective Services (our licensing department) the complainant filed complaints that her children were left soiled on numerous occasions, bitten by other children, severely neglected and mistreated by our staffThe accusations of child neglect are always taken seriously and an on site investigation was prompted and conducted on 10/26/Her allegations were determined to be unfounded by the State of Texas DFPS child care licensing division(A copy of the findings have been enclosed to verify the outcome of the investigation.) To our knowledge, she has posted defamatory reviews against our company on three public forums by writing and defamatory statementsWe have hired an attorney to file a lawsuit for libel defamationWe have successfully qualified for libel defamation and had two of the reviews removed with the help of our attorneyWe are still working on YelpShe should be served with a formal letter regarding this lawsuit following this complaint with your entityThe complainant continues causing damages of libel defamation with every day that the negative review is available for public view on YelpWe are hopeful of an immediate cease and desist of her continuous libel defamationWe would like to share some of the statements of libel defamation that she has made against us and ask that you compare them against the Revdex.com complaint [redacted] Be advised that the poor grammar, spelling and punctuation used in the following paragraphs are per verbatim and that neither myself nor my "uneducated staff" (as she puts it) wanted to take claim or be affiliated with such embarrassmentOn Yellow Pages.com she said: " My son was neglectedclothes left on soaked in urine 3xToddler teacher moved to 3yr old rm because she lost her patients with themHow safe is that!? Daughter scared from a biter I had to find on her body because they weren't paying attention." On Childcarecenters.us she said: "Beware of deficienciesThey are within the center not posted on DFPSBe aware they keep teachers that are at thier limit with childrenStaff is uneducated." On Yelp she said: "Horrible placeSon was neglectedLeft in clothes soaked in urine 3xKept yr old teacher after parents were told she was at her limits and ran out of staff cause they quitThey just moved her to another rmUNSAFEThey have no biting policy, yet keep bitters that leave scars on your kids and simply do nothingThey have teens for staffUneducated [redacted] has no direction except to steal your moneyDONT PAY ADVANCE! Save your money and your kids, go elsewhereDont always rely on DFPS, This daycare's deficiencies are hidden" I would like to point out how inconsistent her complaints and defamatory remarks have been from the start: beginning with her credit card company, then with the State of Texas DFPS, with Revdex.com and also through her defamatory and negative reviewsThey all say something different and only one other statement says anything about money leading us to further conclude that she is fueled with mal intent and pure retaliationNot only does she directly and mal intently defame our company but she defames my staff and myself through discriminatory remarks of being "teenagers " "uneducated" and "unsafe to be around children," she also calls me a thief by falsely stating that I have stolen her moneyShe even goes as far as accusing us of neglecting her children when we were the ones that terminated HER services, not vise versaIf in fact, she had been that unhappy with us - she would have left us long agoSuch is NOT the caseShe further implies and falsely steers the public away from relying on the State of Texas Dept of Family and Protective Services for accurate information regarding child care centers (in particular ours) by stating in her reviews or implying that the State of Texas somehow "hides deficiencies" from the publicOn the contrary; the TXDFPS is a reliable source and the public should NEVER be told they are an unreliable source when families are seeking child care for their children with home based or licensed centersThe State of Texas DFPS child care licensing division has even launched a campaign on social media called: "Don't be in the Dark about child care!" that strongly encourages families to find out facts on regulated day cares before placing their childrenHer statement is an incredible disservice to the public and incredibly misleadingBy instilling distrust or implying that TXDFPS "hides information" her comment could easily mislead someone into "not trusting" TXDFPS and someone "not trusting" TXDFPS could sway or influence someone to potentially place their child in an unregulated daycareShe is absolutely wrong when she makes such a commentALL INFORMATION IS ACCURATEIn closing, we are hopeful that you will review the information that has been provided and determine that we are within our right to not refund any money to complainant [redacted] as no amount is dueEnclosed you will find: · A copy of the registration form for each child verifying that two children were in fact enrolled and the date of enrollment· A copy of the signed "Center Policies and Procedures" verifying that the complainant was informed of the Tuition Policy and Termination or Denial of Enrollment PolicyAlso verifying that she received a copy of it· A copy of the Tuition Policy · A copy of the Termination or Denial of Enrollment Policy · A copy of the postings in our lobby regarding Non Refundable Tuition and Late Fees · A copy of the sign right above the payment box stating LATE FEE NOTICE (late fees that she is claiming to have no knowledge of) · A copy of the Dispute letter to Credit Card Company · A Copy of the Tuition payment envelope (where she enclosed her weekly tuition and payment cards that were taped to the backside of the envelope since the first day of services reflecting late fees and balances· A copy of the tuition balance sheet that we kept a log of every payment on· A copy of every credit card receipt to verify the exact date paid incurring continuous late fees and a copy of manual receipts acknowledging receipt of any payments made· Copy of Texas Department of Family and Protective Services investigation verifying outcome of investigation· Copy of all negative reviews made of public forums verifying retaliation methodsShould you require further verification or information, we would be happy to provide itYou may reach our center at [redacted] Thank you, [redacted] , [redacted] Little Learning Center cc: Law office of [redacted] ***

Revdex.com RE: Complaint [redacted]
11.5pt; font-family: Arial, sans-serif;">Little Learning Center 1730 W. Huisache Ave San Antonio, Texas 78201 November 10, 2015 We are writing in response to a complaint that Revdex.com received on 10/14/2015 from [redacted] (herein after referred to as complainant) and funds she has claimed due to her. We offer the following explanation regarding the complainant's request: We are a licensed child care center. The complainant had two children enrolled at our center since March of 2015. The complainant was responsible for paying $260.00 in weekly tuition for both children. Our weekly tuition was due on the Friday before the service week. Our tuition policy clearly states that a $10 daily late fee was due after Friday. The tuition policy is posted in clear view three times in our lobby. The complainant signed and agreed to such policies and acknowledged through her signature having received a copy of such policies. On October 13, 2015 we called the complainant to address issues of her son's behavior. For some unknown reason, the complainant became upset and began to cuss and yell at the center's [redacted] over the phone and threated the center verbally. In accordance with our policy 100:8 sections (8) and (9) we terminated services; with cause. (Services were not terminated because of the child's behavior but rather because of the parent's behavior.) The complainant averaged paying on Mondays of every week thereby accruing an automatic late fee of $10 weekly and sometimes more. (Copies of the credit card receipts have been enclosed for your review to verify this important fact - If you examine dates against a 2015 calendar you will be able to determine that tuition did in fact average being paid on Monday of every week.) We had not received our first on time payment until 10/2/15 (a Friday) for the week of 10/5 - 10/9 and another on 10/9 (a Friday) for the week of 10/12 - 10/16. Further confirming the complainant's knowledge of our due dates. Most certainly, an advance payment WAS NEVER made until the one made 10/12/15
Once services were terminated, the complainant felt that a refund was due to her. The complainant had in fact at this point paid for the current week of service: $260.00 for 10/12 - 10/16 (the week in which the termination of services took place) and one advance payment paid on 10/12/15 in the amount of $260.00 for the week of 10/19 - 10/23. After reviewing the complainant's account it was determined that the week of 10/12 - 10/16 was not due to her as tuition is non-refundable and in accordance with our tuition policy. While we agree that under normal circumstances the advance payment of $260.00 made on 10/12 for the week of 10/19 - 10/23 would have been reimbursed, it was determined that the complainant had a balance in the amount of $380.00 ($330.00 of which were late fees) The advance payment of $260.00 was applied as a credit to her balance still leaving her with a balance due of $120.00. A REFUND IS NOT DUE AND WILL NOT BE REFUNDED AS THE COMPLAINANT STILL HAS A BALANCE DUE. The complainant states in her complaint that: "her receipts did not indicate late fees" The manual written receipts to her were simply an acknowledgement of payment and were not running ledgers of balances. For her to claim complete oblivion to such fees does not absolve her of her responsibilities. She was assigned a green payment envelope and on the back of the green envelope was a yellow balance card that reflected all payments, late fees and balances. She handled this payment envelope physically every week and it was her responsibility to read the information that it contained. (We have saved camera footage verifying the weekly handling of this payment envelope that contained the information on it's reverse side that she is contesting.) A balance ledger has been enclosed for your review. This ledger will help you understand when the payments were due and when the payments were made. It also reflects late fees, balances and notes of communication with the complainant regarding the late fees.
SOME USEFUL INFORMATION THAT MAY HELP YOU  UNDERSTAND HER MECHANICS  AND RETALIATION EFFORTS. The complainant has filed frivolous complaints with other entities that state quite the opposite in complaints that I would like to address. On 10/14/2015 the complainant filed a compliant with her credit card company requesting her refund directly from them and accusing our company of fraudulently charging her credit card. We were afforded the opportunity of a dispute and submitted proof of signed receipts authorizing all transactions. It was determined by her credit card company that fraudulent charges did not take place and no refund was due to her by them. On 10/14/2015 the complainant filed a complaint with the Texas Department of Family and Protective Services (our licensing department) the complainant filed false complaints that her children were left soiled on numerous occasions, bitten by other children, severely neglected and mistreated by our staff. The accusations of child neglect are always taken seriously and an on site investigation was prompted and conducted on 10/26/15. Her allegations were determined to be unfounded by the State of Texas DFPS child care licensing division. (A copy of the findings have been enclosed to verify the outcome of the investigation.) To our knowledge, she has posted defamatory reviews against our company on three public forums by writing false and defamatory statements. We have hired an attorney to file a lawsuit for libel defamation. We have successfully qualified for libel defamation and had two of the reviews removed with the help of our attorney. We are still working on Yelp. She should be served with a formal letter regarding this lawsuit following this complaint with your entity. The complainant continues causing damages of libel defamation with every day that the negative review is available for public view on Yelp. We are hopeful of an immediate cease and desist of her continuous libel defamation.
We would like to share some of the statements of libel defamation that she has made against us and ask that you compare them against the Revdex.com complaint. * Be advised that the poor grammar, spelling and punctuation used in the following paragraphs are per verbatim and that neither myself nor my "uneducated staff" (as she puts it) wanted to take claim or be affiliated with such embarrassment. On Yellow Pages.com she  said: " My son was neglected. clothes left on soaked in urine 3x. Toddler teacher moved to 3yr old rm because she lost her patients with them. How safe is that!? Daughter scared from a biter I had to find on her body because they weren't paying attention." On Childcarecenters.us she said: "Beware of deficiencies. They are within the center not posted on DFPS. Be aware they keep teachers that are at thier limit with children. Staff is uneducated." On Yelp she said: "Horrible place. Son was neglected. Left in clothes soaked in urine 3x. Kept 2 yr old teacher after parents were told she was at her limits and ran out of staff cause they quit. They just moved her to another rm. UNSAFE. They have no biting policy, yet keep bitters that leave scars on your kids and simply do nothing. They have teens for staff. Uneducated. [redacted] has no direction except to steal your money. DONT PAY ADVANCE! Save your money and your kids, go elsewhere. Dont always rely on DFPS, This daycare's deficiencies are hidden" I would like to point out how inconsistent her complaints and defamatory remarks have been from the start: beginning with her credit card company, then with the State of Texas DFPS, with Revdex.com and also through her defamatory and negative reviews. They all say something different and only one other statement says anything about money leading us to further conclude that she is fueled with mal intent and pure retaliation. Not only does she directly and mal intently defame our company but she defames my staff and myself through discriminatory remarks of being "teenagers " "uneducated" and "unsafe to be around children," she also calls me a thief by falsely stating that I have stolen her money. She even goes as far as accusing us of neglecting her children when we were the ones that terminated HER services, not vise versa. If in fact, she had been that unhappy with us - she would have left us long ago. Such is NOT the case. She further implies and falsely steers the public away from relying on the State of Texas Dept of Family and Protective Services for accurate information regarding child care centers (in particular ours) by stating in her reviews or implying that the State of Texas somehow "hides deficiencies" from the public.
On the contrary; the TXDFPS is a reliable source and the public should NEVER be told they are an unreliable source when families are seeking child care for their children with home based or licensed centers. The State of Texas DFPS child care licensing division has even launched a campaign on social media called: "Don't be in the Dark about child care!" that strongly encourages families to find out facts on regulated day cares before placing their children. Her statement is an incredible disservice to the public and incredibly misleading. By instilling distrust or implying that TXDFPS "hides information" her comment could easily mislead someone into "not trusting" TXDFPS and someone "not trusting" TXDFPS could sway or influence someone to potentially place their child in an unregulated daycare. She is absolutely wrong when she makes such a comment. ALL INFORMATION IS ACCURATE. In closing, we are hopeful that you will review the information that has been provided and determine that we are within our right to not refund any money to complainant [redacted] as no amount is due.
Enclosed you will find: ·         A copy of the registration form for each child verifying that two children were in fact enrolled and the date of enrollment. ·         A copy of the signed "Center Policies and Procedures" verifying that the complainant was informed of the Tuition Policy and Termination or Denial of Enrollment Policy. Also verifying that she received a copy of it. ·         A copy of the Tuition Policy ·         A copy of the Termination or Denial of Enrollment Policy ·         A copy of the postings in our lobby regarding Non Refundable Tuition and Late Fees ·         A copy of the sign right above the payment box stating LATE FEE NOTICE (late fees that she is claiming to have no knowledge of) ·         A copy of the Dispute letter to Credit Card Company 5 ·         A Copy of the Tuition payment envelope (where she enclosed her weekly tuition and payment cards that were taped to the backside of the envelope since the first day of services reflecting late fees and balances. ·         A copy of the tuition balance sheet that we kept a log of every payment on. ·         A copy of every credit card receipt to verify the exact date paid incurring continuous late fees and a copy of manual receipts acknowledging receipt of any payments made. ·         Copy of Texas Department of Family and Protective Services investigation verifying outcome of investigation. ·         Copy of all negative reviews made of public forums verifying retaliation methods. Should you require further verification or information, we would be happy to provide it. You may reach our center at [redacted] Thank you,   [redacted] Little Learning Center cc: Law office of [redacted]

Revdex.com RE: Complaint [redacted] Little Learning Center 1730 W. Huisache Ave San Antonio, Texas 78201 November 10, 2015 We are writing in response to a complaint that Revdex.com received on 10/14/2015 from [redacted] (herein after referred to as complainant) and funds she has claimed...

due to her. We offer the following explanation regarding the complainant's request: We are a licensed child care center. The complainant had two children enrolled at our center since March of 2015. The complainant was responsible for paying $260.00 in weekly tuition for both children. Our weekly tuition was due on the Friday before the service week. Our tuition policy clearly states that a $10 daily late fee was due after Friday. The tuition policy is posted in clear view three times in our lobby. The complainant signed and agreed to such policies and acknowledged through her signature having received a copy of such policies. On October 13, 2015 we called the complainant to address issues of her son's behavior. For some unknown reason, the complainant became upset and began to cuss and yell at the center's [redacted] over the phone and threated the center verbally. In accordance with our policy 100:8 sections (8) and (9) we terminated services; with cause. (Services were not terminated because of the child's behavior but rather because of the parent's behavior.) The complainant averaged paying on Mondays of every week thereby accruing an automatic late fee of $10 weekly and sometimes more. (Copies of the credit card receipts have been enclosed for your review to verify this important fact - If you examine dates against a 2015 calendar you will be able to determine that tuition did in fact average being paid on Monday of every week.) We had not received our first on time payment until 10/2/15 (a Friday) for the week of 10/5 - 10/9 and another on 10/9 (a Friday) for the week of 10/12 - 10/16. Further confirming the complainant's knowledge of our due dates. Most certainly, an advance payment WAS NEVER made until the one made 10/12/15 Once services were terminated, the complainant felt that a refund was due to her. The complainant had in fact at this point paid for the current week of service: $260.00 for 10/12 - 10/16 (the week in which the termination of services took place) and one advance payment paid on 10/12/15 in the amount of $260.00 for the week of 10/19 - 10/23. After reviewing the complainant's account it was determined that the week of 10/12 - 10/16 was not due to her as tuition is non-refundable and in accordance with our tuition policy. While we agree that under normal circumstances the advance payment of $260.00 made on 10/12 for the week of 10/19 - 10/23 would have been reimbursed, it was determined that the complainant had a balance in the amount of $380.00 ($330.00 of which were late fees) The advance payment of $260.00 was applied as a credit to her balance still leaving her with a balance due of $120.00. A REFUND IS NOT DUE AND WILL NOT BE REFUNDED AS THE COMPLAINANT STILL HAS A BALANCE DUE. The complainant states in her complaint that: "her receipts did not indicate late fees" The manual written receipts to her were simply an acknowledgement of payment and were not running ledgers of balances. For her to claim complete oblivion to such fees does not absolve her of her responsibilities. She was assigned a green payment envelope and on the back of the green envelope was a yellow balance card that reflected all payments, late fees and balances. She handled this payment envelope physically every week and it was her responsibility to read the information that it contained. (We have saved camera footage verifying the weekly handling of this payment envelope that contained the information on it's reverse side that she is contesting.) A balance ledger has been enclosed for your review. This ledger will help you understand when the payments were due and when the payments were made. It also reflects late fees, balances and notes of communication with the complainant regarding the late fees. SOME USEFUL INFORMATION THAT MAY HELP YOU  UNDERSTAND HER MECHANICS  AND RETALIATION EFFORTS. The complainant has filed frivolous complaints with other entities that state quite the opposite in complaints that I would like to address. On 10/14/2015 the complainant filed a compliant with her credit card company requesting her refund directly from them and accusing our company of fraudulently charging her credit card. We were afforded the opportunity of a dispute and submitted proof of signed receipts authorizing all transactions. It was determined by her credit card company that fraudulent charges did not take place and no refund was due to her by them. On 10/14/2015 the complainant filed a complaint with the Texas Department of Family and Protective Services (our licensing department) the complainant filed false complaints that her children were left soiled on numerous occasions, bitten by other children, severely neglected and mistreated by our staff. The accusations of child neglect are always taken seriously and an on site investigation was prompted and conducted on 10/26/15. Her allegations were determined to be unfounded by the State of Texas DFPS child care licensing division. (A copy of the findings have been enclosed to verify the outcome of the investigation.) To our knowledge, she has posted defamatory reviews against our company on three public forums by writing false and defamatory statements. We have hired an attorney to file a lawsuit for libel defamation. We have successfully qualified for libel defamation and had two of the reviews removed with the help of our attorney. We are still working on Yelp. She should be served with a formal letter regarding this lawsuit following this complaint with your entity. The complainant continues causing damages of libel defamation with every day that the negative review is available for public view on Yelp. We are hopeful of an immediate cease and desist of her continuous libel defamation. We would like to share some of the statements of libel defamation that she has made against us and ask that you compare them against the Revdex.com complaint. * Be advised that the poor grammar, spelling and punctuation used in the following paragraphs are per verbatim and that neither myself nor my "uneducated staff" (as she puts it) wanted to take claim or be affiliated with such embarrassment. On Yellow Pages.com she  said: " My son was neglected. clothes left on soaked in urine 3x. Toddler teacher moved to 3yr old rm because she lost her patients with them. How safe is that!? Daughter scared from a biter I had to find on her body because they weren't paying attention." On Childcarecenters.us she said: "Beware of deficiencies. They are within the center not posted on DFPS. Be aware they keep teachers that are at thier limit with children. Staff is uneducated." On Yelp she said: "Horrible place. Son was neglected. Left in clothes soaked in urine 3x. Kept 2 yr old teacher after parents were told she was at her limits and ran out of staff cause they quit. They just moved her to another rm. UNSAFE. They have no biting policy, yet keep bitters that leave scars on your kids and simply do nothing. They have teens for staff. Uneducated. [redacted] has no direction except to steal your money. DONT PAY ADVANCE! Save your money and your kids, go elsewhere. Dont always rely on DFPS, This daycare's deficiencies are hidden" I would like to point out how inconsistent her complaints and defamatory remarks have been from the start: beginning with her credit card company, then with the State of Texas DFPS, with Revdex.com and also through her defamatory and negative reviews. They all say something different and only one other statement says anything about money leading us to further conclude that she is fueled with mal intent and pure retaliation. Not only does she directly and mal intently defame our company but she defames my staff and myself through discriminatory remarks of being "teenagers " "uneducated" and "unsafe to be around children," she also calls me a thief by falsely stating that I have stolen her money. She even goes as far as accusing us of neglecting her children when we were the ones that terminated HER services, not vise versa. If in fact, she had been that unhappy with us - she would have left us long ago. Such is NOT the case. She further implies and falsely steers the public away from relying on the State of Texas Dept of Family and Protective Services for accurate information regarding child care centers (in particular ours) by stating in her reviews or implying that the State of Texas somehow "hides deficiencies" from the public. On the contrary; the TXDFPS is a reliable source and the public should NEVER be told they are an unreliable source when families are seeking child care for their children with home based or licensed centers. The State of Texas DFPS child care licensing division has even launched a campaign on social media called: "Don't be in the Dark about child care!" that strongly encourages families to find out facts on regulated day cares before placing their children. Her statement is an incredible disservice to the public and incredibly misleading. By instilling distrust or implying that TXDFPS "hides information" her comment could easily mislead someone into "not trusting" TXDFPS and someone "not trusting" TXDFPS could sway or influence someone to potentially place their child in an unregulated daycare. She is absolutely wrong when she makes such a comment. ALL INFORMATION IS ACCURATE. In closing, we are hopeful that you will review the information that has been provided and determine that we are within our right to not refund any money to complainant [redacted] as no amount is due. Enclosed you will find: ·         A copy of the registration form for each child verifying that two children were in fact enrolled and the date of enrollment. ·         A copy of the signed "Center Policies and Procedures" verifying that the complainant was informed of the Tuition Policy and Termination or Denial of Enrollment Policy. Also verifying that she received a copy of it. ·         A copy of the Tuition Policy ·         A copy of the Termination or Denial of Enrollment Policy ·         A copy of the postings in our lobby regarding Non Refundable Tuition and Late Fees ·         A copy of the sign right above the payment box stating LATE FEE NOTICE (late fees that she is claiming to have no knowledge of) ·         A copy of the Dispute letter to Credit Card Company 5 ·         A Copy of the Tuition payment envelope (where she enclosed her weekly tuition and payment cards that were taped to the backside of the envelope since the first day of services reflecting late fees and balances. ·         A copy of the tuition balance sheet that we kept a log of every payment on. ·         A copy of every credit card receipt to verify the exact date paid incurring continuous late fees and a copy of manual receipts acknowledging receipt of any payments made. ·         Copy of Texas Department of Family and Protective Services investigation verifying outcome of investigation. ·         Copy of all negative reviews made of public forums verifying retaliation methods. Should you require further verification or information, we would be happy to provide it. You may reach our center at [redacted] Thank you,   [redacted], [redacted] Little Learning Center cc: Law office of [redacted]