Little Marvels Early Childhood School

[redacted] [redacted] was never refused service at any timeMs [redacted] herself chose to no longer have her daughter attend our daycare, Little Marvels, which she informed me of via email on May 3, I called [redacted] [redacted] around 9am on May 3, to say that a serious matter had been brought to my attention and asked to speak with her in person when she came in to drop off her daughter that morningThe situation started with an incident on April 21, in which Ms [redacted] became verbally abusive towards one of my employees inside our daycare facility, in the presence of several parents and children, because another parent had accidentally taken one of several pairs of Ms [redacted] ’s child’s shoes kept on the premisesThe employee was extremely upset and embarrassed by Ms [redacted] ’s treatment of herI was informed on May that Ms [redacted] continued to contact this employee repeatedly to babysit her daughter, and when the employee told Ms [redacted] that she would no longer babysit for her, Ms [redacted] contacted another of my employees to disparage the other staff member because she was “holding a grudge” by refusing to babysit after Ms [redacted] yelled at herI wanted to speak with Ms [redacted] in hopes of resolving this issue before it escalated any furtherWhen I called and asked Ms [redacted] to stop in and talk about this situation, she immediately became combative over the phone, arguing that I could not just call her and needed to make an appointment because she had clients to meet withI explained that while I understood, it was very important that I speak with her as soon as possibleSince Ms [redacted] ’s office is in the building adjacent to ours, I told her she was welcome to drop off her child, attend to her clients, and come back to see me later, but that it was important that we speak that dayShe continued to argue with me, at which point I let her know that several staff members had expressed that they had become uncomfortable with her treatment of them, so while she is welcome to drop off her child, it was best that we talk about the situation before she has any other interaction with them beyond thatMs [redacted] hung up on meShe never arrived at Little Marvels, and at 11:16am, she sent me an email accusing me of "breach of contract" and stated that her daughter would no longer be attending Little Marvels effective immediatelyI never refused her serviceI did not say that I would not accept her child or that her child could not attend Little Marvels at any pointOn May 4, she came to Little Marvels to collect her daughter’s belongings around 5:25pmShe then stood outside of our business for over minutes making negative and statements about the incident to parents who were trying to pick their children upI chose not to engage Ms [redacted] At 6pm, it was time to close down Little Marvels, so my father/business partner, [redacted] [redacted] , and I went outside to bring in our loading zone parking markersMs [redacted] began shouting at us first, at which point my father said to her that “perhaps it’s time to go.” Ms [redacted] continued to shout as she walked awayI apologized to the parent who had witnessed the scene for any inconvenience [redacted] and I went back inside Little MarvelsWe are prepared to provide witness’ statements and surveillance footage that refutes Ms [redacted] ’s account of the incident and subsequent claims of intimidation and “inability to control” tempers [redacted] [redacted] has posted several false, negative, and defamatory reviews about my business and my family on social media, including [redacted] , [redacted] , and ***Ms [redacted] has sent me a series of three angry emails in which she made accusations against me personally, as well as my businessEach email demanded that I pay her a different sum of money; first was $2,920, then $3,240, then $4,She also stated that she would be taking legal action against us and that her attorney, [redacted] [redacted] , would be sending us a cease and desist letter, and we were instructed to only contact her attorneyWe never received any correspondence from her attorneyIn fact, an email that I sent to the attorney came back to my inbox as “undeliverable.” I then in good faith called the attorney to establish contactI left a message on the attorney’s voicemailShe emailed me back, simply confirming that she represented [redacted] [redacted] and that all communication should be directed to herMs [redacted] has threatened to seek a restraining order, and now has filed a frivolous lawsuit against myself and my fatherNone of the amounts she claims has any support under our contract with her, and none has any legal basisMs [redacted] appears to be a spiteful person who – because of her daughter’s shoes having been taken mistakenly by another parent – cannot control her misplaced anger and seeks to destroy our small family-owned businessInterestingly, multiple [redacted] comments from customers of Ms [redacted] ’s business, “Stef and the City,” cite her “abrasive”, “rude” and “insulting” manner – the exact traits she exhibited toward our staff and in front of children in our daycare facilityEven though we are entirely faultless, we were prepared to offer [redacted] [redacted] some sort of refund in order to provide closure to this unfortunate situation, in line with our policies and our contract with herWe have never stated that such a refund would be deniedHowever, now that Ms [redacted] has gone to such great lengths to cause damage to my business and has filed a lawsuit, I am consulting with my own attorney before proceeding with any refund

Complaint: ***
I am rejecting this response because:It is factually incorrectFirst, there are processes and procedures that Little Marvels continually fails to followFor example, it is not my year old daughter's responsibility to be responsible over her shoes, it is the responsibilities of Little MarvelsFurthermore, I even thanked *** for her help in the matter and *** contacted me over a week and a half when this supposed incident happened. The two times I have any conflict with the owners, *** and ***, it is automatically assumed that I am in the wrong because "they heard something"The language used from *** was the word "harassment" which has severe implicationsThey have been given several emails detailing my intentions and have not respondedTheir attorney *** *** has already contacted and threatened litigation on 5/12/17. All of my accusations have statements from witnesses, former employees, former parents and even my attorney have written proof.Again, Little Marvels fails to follow it's case as they try to point to things that have nothing to do with it's case such as describing a *** review as proof?
Sincerely,
*** ***

[redacted] was never refused service at any time. Ms. [redacted] herself chose to no longer have her daughter attend our daycare, Little Marvels, which she informed me of via email on May 3, 2017. I called [redacted] around 9am on May 3, 2017 to say that...

a serious matter had been brought to my attention and asked to speak with her in person when she came in to drop off her daughter that morning. The situation started with an incident on April 21, 2017 in which Ms. [redacted] became verbally abusive towards one of my employees inside our daycare facility, in the presence of several parents and children, because another parent had accidentally taken one of several pairs of Ms. [redacted]’s child’s shoes kept on the premises. The employee was extremely upset and embarrassed by Ms. [redacted]’s treatment of her. I was informed on May 3 that Ms. [redacted] continued to contact this employee repeatedly to babysit her daughter, and when the employee told Ms. [redacted] that she would no longer babysit for her, Ms. [redacted] contacted another of my employees to disparage the other staff member because she was “holding a grudge” by refusing to babysit after Ms. [redacted] yelled at her. I wanted to speak with Ms. [redacted] in hopes of resolving this issue before it escalated any further. When I called and asked Ms. [redacted] to stop in and talk about this situation, she immediately became combative over the phone, arguing that I could not just call her and needed to make an appointment because she had clients to meet with. I explained that while I understood, it was very important that I speak with her as soon as possible. Since Ms. [redacted]’s office is in the building adjacent to ours, I told her she was welcome to drop off her child, attend to her clients, and come back to see me later, but that it was important that we speak that day. She continued to argue with me, at which point I let her know that several staff members had expressed that they had become uncomfortable with her treatment of them, so while she is welcome to drop off her child, it was best that we talk about the situation before she has any other interaction with them beyond that. Ms. [redacted] hung up on me. She never arrived at Little Marvels, and at 11:16am, she sent me an email accusing me of "breach of contract" and stated that her daughter would no longer be attending Little Marvels effective immediately. I never refused her service. I did not say that I would not accept her child or that her child could not attend Little Marvels at any point. On May 4, she came to Little Marvels to collect her daughter’s belongings around 5:25pm. She then stood outside of our business for over 30 minutes making negative and false statements about the incident to parents who were trying to pick their children up. I chose not to engage Ms. [redacted]. At 6pm, it was time to close down Little Marvels, so my father/business partner, [redacted], and I went outside to bring in our loading zone parking markers. Ms. [redacted] began shouting at us first, at which point my father said to her that “perhaps it’s time to go.” Ms. [redacted] continued to shout as she walked away. I apologized to the parent who had witnessed the scene for any inconvenience. [redacted] and I went back inside Little Marvels. We are prepared to provide witness’ statements and surveillance footage that refutes Ms. [redacted]’s account of the incident and subsequent claims of intimidation and “inability to control” tempers. [redacted] has posted several false, negative, and defamatory reviews about my business and my family on social media, including [redacted], [redacted], and [redacted]. Ms. [redacted] has sent me a series of three angry emails in which she made false accusations against me personally, as well as my business. Each email demanded that I pay her a different sum of money; first was $2,920, then $3,240, then $4,000. She also stated that she would be taking legal action against us and that her attorney, [redacted], would be sending us a cease and desist letter, and we were instructed to only contact her attorney. We never received any correspondence from her attorney. In fact, an email that I sent to the attorney came back to my inbox as “undeliverable.” I then in good faith called the attorney to establish contact. I left a message on the attorney’s voicemail. She emailed me back, simply confirming that she represented [redacted] and that all communication should be directed to her. Ms. [redacted] has threatened to seek a restraining order, and now has filed a frivolous lawsuit against myself and my father. None of the amounts she claims has any support under our contract with her, and none has any legal basis. Ms. [redacted] appears to be a spiteful person who – because of her daughter’s shoes having been taken mistakenly by another parent – cannot control her misplaced anger and seeks to destroy our small family-owned business. Interestingly, multiple [redacted] comments from customers of Ms. [redacted]’s business, “Stef and the City,” cite her “abrasive”, “rude” and “insulting” manner – the exact traits she exhibited toward our staff and in front of children in our daycare facility. Even though we are entirely faultless, we were prepared to offer [redacted] some sort of refund in order to provide closure to this unfortunate situation, in line with our policies and our contract with her. We have never stated that such a refund would be denied. However, now that Ms. [redacted] has gone to such great lengths to cause damage to my business and has filed a lawsuit, I am consulting with my own attorney before proceeding with any refund.