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Little Minds Learning Center Daycare

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Reviews Little Minds Learning Center Daycare

Little Minds Learning Center Daycare Reviews (8)

MS ***,MS *** is writing in regards to an email exchange that she had with our company yesterday. Based on the situation with which she and her family left our company, there was not enough time to stop an automated billing process. We do recognize that this a balance is
due to MS ***. Our team has spent the week reconciling their account to reflect a final bill. The process for returns in our company is approximately 14-days depending on the situation. In this situation it would not be unrealistic to expect a return within days of notice from our department, accounting for postal delivery times. We had intended to contact MS *** today to advise when the payment could be expected. However, our controller was out of the office today and could not respond within the hour window MS *** felt a response should have been provided. Our accounting department will respond to MS *** by the end of this week and advise when she can expect her refund. While unnecessary to use the Revdex.com Services for an issue that was and is being resolved, we appreciate your time and attention in this matter.Respectfully submitted,*** *** ***Little Minds Learning Center, Holmen LLC

Little Minds Learning Center in Elkhorn is an incredible daycare! I love that I know my baby is in good hands while I'm at work! The staff members are amazing though my son mostly spends time with Kellie and Amanda, who provide great care and lots of love throughout his day! Kiernan, the director is always around playing with the kids and has created a wonderful learning environment!
-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with the information provided by Mr***. The information he provided was inaccurate. I also believe the return policy is unreasonable due to the error on their side. I do understand how an ACH works so I understand that it couldn't be stopped on April 17th. That being said Mr*** was made aware of the error on April 17th. If the lengthy return policy had been communicated to me on that date or if it had been communicated to me in his April 26th email or any date prior to his response to this complaint I may not have filed it. In any case he had more that hours to respond to me. I don't understand how it takes weeks to reconcile our account, when ACH payments are set up and processed weekly. Our account should have shown a negative balance for the ACH's on the 24th. So did tuition payments not get made on that date? Doubtful. I believe this return was drawn out due to the personal dislike *** *** has for my family. In any case his financial officer did contact me via email yesterday and let me know that the refund was put in the mail yesterday. I don't believe this issue would have been resolved without filing the complaint so I appreciate the help in this matter. I will drop my complaint now but I can't accept his response due to the inaccurate information in it
Regards,
*** ***

MS ***,I am writing in reference to your memo dated 4/7/regarding Complaint ID ***. Thank you for your letter and opportunity to respond I would like to ask for one clarification in any public reference to this case. *** ***, does not own
Little Minds Learning Center- Holmen LLC, which is the center referenced in this complaint notice. It is owned wholly by LMLC Holdings Inc a Wisconsin Corporation. Please address any further correspondence to *** *** *** ** ** *** *** *** ** *** or at ***. Thank you for your attention to ensure that the appropriate entity is referenced and engaged in this issue.Our business provides care for children ages weeks to years. For those services we charge a tuition. During registration, parents are informed of the tuition rate for their children, given their age, and days of attendance in a given week. The parent then signs a parent contract stating that they are aware of the charges and submit an ACH authorization for paymentA few of our customers are eligible for and participate in *** ***. This is a state program, managed through the county that the family resides in that provides a state benefit to help off set the cost of childcare expenses. This program is heavily regulated and requires hours of administrative time from each provider to ensure that each family that receives it is authorized for the benefit and that their chosen center is provided payment commensurate with the care provided at the formally acknowledged rates. In many cases, this amount does not completely cover the cost of the full tuitionPayments and reconciliation are typically paid and made 3-weeks after the week of care due to processing times required by the county agency.That said, the details of the complaint that were referenced are not accurate and severely mis-represented. The customer referenced is eligible and participating in *** *** day care subsidy. She signed the initial paperwork committing to the tuition rate and authorizing ACH debit of our account for payments she is required to make. The html system that manages the WI Shares program for LaCrosse county is an online system that requires that we enter the actual hours of attendance, and based on what the customer is authorized for identifies what they will reimburse. Given the lagging processing times, this could be as much as 3-weeks after the week of care. To ensure that customers are not put in a position to have to pay high balances, we have set up a process where they would pay a minimum copay commensurate to what the county agency shares that should be close to the parents share or what they call their co-pay. In this case, the co-pay was initially estimated at $27. When the county agency finally processed the payment it paid substantially less than they initially shared that they would. When this happens, there is a carry over charge to the customer in the amount equal to the tuition, less their copay, less what the county paid. The customer and county payment never pays more than the full tuition amount due according to the parent contract. When that carry over is applied to a customer account, given the lagging time between care and payment by the county agency, it could be a large amountRegarding this specific situation, our business partner has been in contact with the customer prior to this complaint and offered for her to provide us with a repayment plan that worked for her. We were and are happy to put a plan in place to slowly pay down the balance due. We were actually awaiting a response from the customer when this complaint was provided to us. Since this is the venue she has chosen to remedy this issue, we look forward to her plan to resolve the balance, that fits her budget, and pays it off in time.If you have questions and/or would like to discuss this further please do not hesitate to contact me directly.Respectfully,*** * *** *** *** *** *** *** ***Phone: ###-###-####Email: ***"A superior man is modest in his speech, but exceeds in his actions" - ConfuciusConfidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named aboveIf the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibitedThe sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** *** ***
***, 4/14/ *** we
reject your statement on what you had
said because we don't feel it's our responsibility to pay the full balance when
itis little minds error
We
received papers from the county stating we owed from the beginning and in
December *** called and stated the
charges that should have been taken out of our account was not all
alongIn march we received a phone call stating the balance *** was
charging us for the was the wrong amount and should have been all along
and she stated she received the papers from the county stating it was and
not SoI don't know why she was charging us the all along there for, that is a error on little minds behalfWe have tried to get in contact with
you and none of your staff I talked too would let us contact youI feel with you being in a partnership with owning a
business and we were paying so much money to have our child at your facility
least you could do is get in contact with us about a issue that your accountant
has issued with usEvery time one of
your staff says they're going to call us back we never hear from them. I talked to *** *nd she said she would have ***'s business partner call my
husband I called *** the next day and she transferred me to ***'s business
partner and he got on the phone and was he was rude about the situation and I
asked him if I could speak with *** *nd he told me I could only speak with him
and then I asked him if he had called my husband like I was told by *** he was going to Then he started laughing and I asked him what was so funny and he said
cause it was a mistake he had made by not calling my husband like he was
supposed to have done I turned in a two
week notice to *** *t little minds in Holmen stating he wasn't returning to
little minds after the 4/10/so there would be no payment on the 10th taken
out of our account and come Saturday the 4/11/I went to check my bank account and there was
that was not authorized to be taken out of our accountOn Monday 4/13/I
called *** *nd asked her why she took money out of our account with no
authorization to do so she stated because she thought we weren't going to pay
our balance she would just withdraw money from our account so I called the bank
and had the money put back into our account because *** had no authorization
to take money out which it is fraud I
had to go to the bank and fill out papers do to it being fraud. *** stated she would then turn us into
collections if we didn't pay the balance which we don't feel it's right cause
it was little minds error from the beginning The balance that was brought to our attention for $In March is wrongHow can you make that big of a mistake being a accountant for a businessyou should have a accountant for each location and not have one over looking over six locations that's no excuseWho lets someone's balance get that high before getting a hold of the them. We would more than happy to pay up
front and no more cause we do not feel it's our responsibility to pay the full
balance when it was little minds error and letting it go from there
Sincerely,
*** *** *** ***

MS [redacted],I am writing in response to [redacted]nd [redacted]’s letter dated 4/14/2015.  Our customers sign a parent contract stating that they are responsible for tuition according to the current rate.  This rate is consistent and not related to the amount that [redacted] County and the State of WI pay towards the customers tuition.  We establish an estimated copay based off of information provided to us by the county agency.  That said, there are many factors in the customers personal budget/situation that changes how much the county/state will reimburse them.  No matter how much reimbursement the county/state provides, the tuition for attendance is consistent, does not change, and is subject to the attached parent contract.  Additionally, we have attached a statement of the weeks of attendance and the associated ‘estimated payments’ and line items for tuition that was not covered by the state that is still the responsibility of the customer according to the parent contract.  Regarding the claims of fraud, I have attached the signed ACH agreement that authorized us to debit the tuition that the [redacted]’s agreed to pay.  I have darkened out the account numbers to protect their information, but submit it as proof that we were legally authorized to debit the tuition, that has since been revoked through their banking system.  Therefore, the balance on the attached statement is the outstanding amount of tuition, for the inclusive dates of attendance, that were not covered by the county/state.It is our perspective that this issue is not a matter of clerical error, but one of a customer looking to not take responsibility for their child’s tuition and are mixing facts to attempt to create a business case for not paying the bill that they contractually agreed to pay.  We would be happy to work out a payment plan that fits the [redacted]’s budget and look forward to presentation of a plan that would address the tuition that they contractually agreed to pay.Respectfully,[redacted]LMLC Holdings and Littleminds Learning CentersPhone: ###-###-####Email: [redacted]"A superior man is modest in his speech, but exceeds in his actions" - ConfuciusConfidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail.  If you have received this e-mail in error, please immediately notify us by return e-mail.

We just started here in July 2016 and we really love it. Our 3 yr old will soon be 4 and she loves the teachers and the staff. They do a lot of engaging activities and spend a ton of time outside, exploring the nearby parks as well. She is a picky eater but always enjoys the food that served! Also about once a month the center offers a "date night" for parents on a Saturday which is super great, the kids love it. The teachers are great and really care about the kids. When I pick her up in the afternoon she usually doesn't even want to leave!!

MS [redacted],Thank you for the opportunity to respond.  At this point it appears that MS [redacted]'s issue has been resolved and she has received the information she was looking for.  While we are a bit puzzled why this issue is not resolved, we understand that MS [redacted] is using this venue as a means to publish a libel against our organization for something she felt she was a victim of and to.  Given that I do not know MS [redacted] personally and therefore do not have any ill will towards her or her family, we will focus on our business processes and leave the emotional personal attacks to her.  We have communicated to MS [redacted] regarding when her refund was processed and have followed through on processing and mailing it.  Unless MS [redacted] has an additional legitimate claim against our company, other then continuous libel towards our company, we will assume this case is closed. If you have questions and/or would like to discuss this further please do not hesitate to call or email.Respectfully Submitted,[redacted] [redacted]LMLC Holdings and Little Minds Learning Center.

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