Little Monsters Pet Sitting & Boarding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While we are still grieving, the facts remain indisputable Our beloved little dog, Beau-bo, was left in the care of Little Monsters Pet Sitting andBoarding based upon the advertised statements on the establishment’s website stating: “My undivided attentionI only take one family's pet(s) at a time and will treat them as my very own”.Prior to leaving Befor boarding we did have a “meet and greet” visit at the establishment and during that visit we expressed our concern about having our dog roam free in the large back yard The establishment’s owner re-assured us that our dog would never leave her sightIn fact our dog had a harness on him during that visit and we advised the owner that we always have his harness on and leash him whenever he goes outside He was s small dog and lived in a condo, never left outside alone and when walked, always wearing his harness and leash Although not specifically stated in our written instructions, we verbally expressed our concern about him ever being outside unsupervised and was assured this would never be the case We did leave both the dog’s leash and harness with the owner of the establishment – both items were subsequently returned along with his other belongings.The owner of this service stated in her response to you that our little dog dug his way under her fence howlong I wonder would it take for such a small dog to do this and where was this pet sitter during this timeHe had tiny little paws so this did not happen in a matter of moments!!! As far as the compensation she refers to .while still in the UK she e-mailed to say she would be responsible for the cost of his final expenses, creation and she returned the deposit, half of her fee which she insisted be paid back in August to secure this December date This pet sitter received the exact same instructions, both written and verbally as our other two trusted sitters, who were unavailable for the period we needed They are more than willing to attest to the fact that, knowing us for many years, that we would never ever allow our precious Beau to be off leash for any reason whatsoever In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

While caring for the owners dog there indeed was a horrible accident in which the small dog was able to dig his way out of my very large fenced yard, while I was outside with him, at night and lost sight of him for only a few momentsI spent too long searching for him within the yard
while he wondered into the streetHe was tragically hit and killed by a carNO SPECIFIC INSTRUCTIONS WERE LEFT WITH ME ABOUT TAKING HIM OUTSIDE ON A LEASH! Had there been, he absolutely would have been on the leash! I do have proof of all written instructions left with meAdditionally I was contacted recently by the owner, *** *** and asked for monetary compensation (in addition to a full refund of the deposit given) which I gladly paid. I do not take this occurrence lightly at all and additional safe guards were immediately put into place in the days followingWhile this is a devastating accident in which a beloved pet lost his life, it was just that, an accidentPlease either call or respond via email to advise me of the next steps that can or will be takenI do not believe that in someone's grief they can go back and change the facts of what really happened in order to place blame. Thank you so much for your time and attention Sincerely, *** *** Little Monsters Pet Sitting and Boarding ###-###-#### WwwLittlemonsterspetsitting.net

While caring for the owner's dog there was a horrible accident in which the small dog was able to very quickly dig his way out of my very large fenced yard while I was outside with him at nightI lost sight of him for just a momenti quickly started searching for him inside the yard not believing there was a way out much less his being able to dig his way out so quicklyI spent too long searching the yard while he wondered into the streethe was tragically hit by a carNO SPECIFIC INSTRUCTIONS WERE GIVEN TO ME ABOUT TAKING HIM OUTSIDE ONLY ON A LEASH! had there been, he absolutely would have been on a leashI do have proof of all written instructions left with me during my comprehensive questionnaire the owners and I filled out togetherAdditionally I was contacted recently by the owners and asked for monetary compensation which (in addition to a full refund) was gladly paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While we are still grieving, the facts remain indisputable.  Our beloved little dog, Beau-bo, was left in the care of Little Monsters Pet Sitting andBoarding based upon the advertised statements on the establishment’s website stating: “My undivided attention. I only take one family's pet(s) at a time and will treat them as my very own”.Prior to leaving Beau-bo for boarding we did have a “meet and greet” visit at the establishment and during that visit we expressed our concern about having our dog roam free in the large back yard.  The establishment’s owner re-assured us that our dog would never leave her sight. In fact our dog had a harness on him during that visit and we advised the owner that we always have his harness on and leash him whenever he goes outside.  He was s small dog and lived in a condo, never left outside alone and when walked, always wearing his harness and leash.  Although not specifically stated in our written instructions, we verbally expressed our concern about him ever being outside unsupervised and was assured this would never be the case.  We did leave both the dog’s leash and harness with the owner of the establishment – both items were subsequently returned along with his other belongings.The owner of this service stated in her response to you that our little dog dug his way under her fence…………………howlong I wonder would it take for such a small dog to do this  and where was this pet sitter during this time. He had tiny little paws so this did not happen in a matter of moments!!!  As far as the compensation she refers to…….while still in the UK she e-mailed to say she would be responsible for the cost of his final expenses, creation and she returned the deposit, half of her fee which she insisted be paid back in August to secure this December date.  This pet sitter received the exact same instructions, both written and verbally as our other two trusted sitters, who were unavailable for the period we needed.  They are more than willing to attest to the fact that, knowing us for many years, that we would never ever allow our precious Beau to be off leash for any reason whatsoever.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We utilized this business which advertises one on one , undivided attention, pet sitting and boarding services to board our dog during the preceding 2014 Christmas Holiday. Specific pet care instructions were left with the establishment on Dec. **, 2014 including the dog's harness and leash for walking him. While in the care of the establishment, the dog was lost in the establishments'backyard on Dec. **, 2014. Our dog was later found by the business owner in the street - hit by a motor vehicle and killed.Desired Settlement: Inform other potential clients of this establishment of our horrific experience when we entrusted our beloved dog in this establishment's care.

Business

Response:

While caring for the owners dog there indeed was a horrible accident in which the small dog was able to dig his way out of my very large fenced yard, while I was outside with him, at night and lost sight of him for only a few moments. I spent too long searching for him within the yard while he wondered into the street. He was tragically hit and killed by a car. NO SPECIFIC INSTRUCTIONS WERE LEFT WITH ME ABOUT TAKING HIM OUTSIDE ON A LEASH! Had there been, he absolutely would have been on the leash! I do have proof of all written instructions left with me. Additionally I was contacted recently by the owner, [redacted] and asked for monetary compensation (in addition to a full refund of the deposit given) which I gladly paid. I do not take this occurrence lightly at all and additional safe guards were immediately put into place in the days following. While this is a devastating accident in which a beloved pet lost his life, it was just that, an accident. Please either call or respond via email to advise me of the next steps that can or will be taken. I do not believe that in someone's grief they can go back and change the facts of what really happened in order to place blame. Thank you so much for your time and attention. Sincerely, [redacted] Little Monsters Pet Sitting and Boarding ###-###-#### Www. Littlemonsterspetsitting.net

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While we are still grieving, the facts remain indisputable. Our beloved little dog, Beau-bo, was left in the care of Little Monsters Pet Sitting andBoarding based upon the advertised statements on the establishment’s website stating: “My undivided attention. I only take one family's pet(s) at a time and will treat them as my very own”.Prior to leaving Beau-bo for boarding we did have a “meet and greet” visit at the establishment and during that visit we expressed our concern about having our dog roam free in the large back yard. The establishment’s owner re-assured us that our dog would never leave her sight. In fact our dog had a harness on him during that visit and we advised the owner that we always have his harness on and leash him whenever he goes outside. He was s small dog and lived in a condo, never left outside alone and when walked, always wearing his harness and leash. Although not specifically stated in our written instructions, we verbally expressed our concern about him ever being outside unsupervised and was assured this would never be the case. We did leave both the dog’s leash and harness with the owner of the establishment – both items were subsequently returned along with his other belongings.The owner of this service stated in her response to you that our little dog dug his way under her fence…………………howlong I wonder would it take for such a small dog to do this and where was this pet sitter during this time. He had tiny little paws so this did not happen in a matter of moments!!! As far as the compensation she refers to…….while still in the UK she e-mailed to say she would be responsible for the cost of his final expenses, creation and she returned the deposit, half of her fee which she insisted be paid back in August to secure this December date. This pet sitter received the exact same instructions, both written and verbally as our other two trusted sitters, who were unavailable for the period we needed. They are more than willing to attest to the fact that, knowing us for many years, that we would never ever allow our precious Beau to be off leash for any reason whatsoever.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While caring for the owner's dog there was a horrible accident in which the small dog was able to very quickly dig his way out of my very large fenced yard while I was outside with him at night. I lost sight of him for just a moment. I quickly started searching for him inside the yard not believing there was a way out much less his being able to dig his way out so quickly. I spent too long searching the yard while he wondered into the street. he was tragically hit by a car. NO SPECIFIC INSTRUCTIONS WERE GIVEN TO ME ABOUT TAKING HIM OUTSIDE ONLY ON A LEASH! had there been, he absolutely would have been on a leash. I do have proof of all written instructions left with me during my comprehensive questionnaire the owners and I filled out together. Additionally I was contacted recently by the owners and asked for monetary compensation which (in addition to a full refund) was gladly paid.