Little Panda Boutique

Customer placed a previous order with us October 13, and due to shipping errors, accidentally received another customer's orderOctober 13, we promptly sent her a return label so she could exchange the productAs well, we shipped out the correct order to her immediatelyShe failed to return
the original products to us until December (We received the order December 4)She placed a few more orders with us (November and December 4), we emailed her letting know once we received her previous return, we would ship her new orders to her Due to the weekend, as well as time taken off from the business for personal medical reasons (closed dates were posted for all customers), We were not back in the office until December 11, as well we have had limited office hours Due to Black Friday, we did have a few oversellsWe offered customer an exchange or a refund for the order we had an oversell withRegarding her recent order, upon discussion with the customer we noted the wrap (*** *** is not a product we have in stockWe are unsure how to further settle this matter, as we notified customer that once we receive the return we would gladly ship her a new woven wrapWe are awaiting the product so we can move forward with helping our customer. We do our best to provide the best possible service to all our customershttp://www.littlepandaboutique.com/pages/shipping-returns

Customer placed a previous order with us October 13, and due to shipping errors, accidentally received another customer's orderOctober 13, we promptly sent her a return label so she could exchange the product
As well, we shipped out the correct order to her immediately
She
failed to return the original products to us until December (We received the order December 4)She placed a few more orders with us (November and December 4), we emailed her letting know once we received her previous return, we would ship her new orders to her
Due to the weekend, as well as time taken off from the business for personal medical reasons (closed dates were posted for all customers), We were not back in the office until December 11, as well we have had limited office hours
Due to Black Friday, we did have a few oversellsWe offered customer an exchange or a refund for the order we had an oversell withRegarding her recent order, upon discussion with the customer we noted the wrap (*** *** is not a product we have in stockWe are unsure how to further settle this matter, as we notified customer that once we receive the return we would gladly ship her a new woven wrapWe are awaiting the product so we can move forward with helping our customer.
We do our best to provide the best possible service to all our customershttp://www.littlepandaboutique.com/pages/shipping-returns

Highly recommend Little Panda Boutique!

Customer placed a previous order with us October 13, and due to shipping errors,  accidentally received another customer's order. October 13, we promptly sent her a return label so she could exchange the product.
As well, we shipped out the correct order to her immediately.
She...

failed to return the original products to us until December 1. (We received the order December 4). She placed a few more orders with us (November 27 and December 4), we emailed her letting know once we received her previous return, we would ship her new orders to her.  
Due to the weekend, as well as time taken off from the business for personal medical reasons (closed dates were posted for all customers), We were not back in the office until December 11, as well we have had limited office hours.
 
 Due to Black Friday, we did have a few oversells. We offered customer an exchange or a refund for the order we had an oversell with. Regarding her recent order, upon discussion with the customer we noted the wrap ([redacted] is not a product we have in stock. We are unsure how to further settle this matter, as we notified customer that once we receive the return we would gladly ship her a new woven wrap. We are awaiting the product so we can move forward with helping our customer. 
 
We do our best to provide the best possible service to all our customers. http://www.littlepandaboutique.com/pages/shipping-returns