Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** & *** ***
To be very honest, this entire situation is awfulI clearly can not express the amount of unnecessary stress this has caused for us
As of yesterday, I have received a call from *** Furniture requesting some informationI am unclear on what they will be doingI have forwarded the requested information to them
Yes, we did agree to wait until we heard from ***However, we could not leave our home in that conditionWe take pride in how we keep our homeThe condition it was left in was UNACCEPTABLESo yes, repairs have commenced
At this point, the walls have been repaired and the trim has removed and repairedNothing has been painted until we or caulked as we are waiting on ***We could no longer live with the damage
You can certainly disagree with my distrust in *** * (and anyone else for that matter), however the fact remainsWe have zero trust at this pointZero
In addition to the repairs that have to be completed, one of the planks is chippedNot sure how it was missed
I have received the receiptThank you
I do not want this complaint closed until we have finalized things
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]:
While I appreciate your apology, it's just not enough. The fact that I feel unsafe really is concerning and distressing. The fact that I need to install an alarm system because I don't trust this situation or the crew is alarming. I have NO guarantee that he will not retaliate. He has already denied the verbal abuse I endured, what guarantees do I or my family have? None. I am truly sick and stressed about this entire situation.
I realize we are waiting on [redacted] to review and address the flooring as to replacing some of if. They were here to view today.
Do we have a floor installed yes. Is it completed to customer satisfaction. NO. The fact that we have been dealing with problems since day 1 (over 1 1/2 years) with your company is ridiculous.
As originally discussed on the conference call, the piece of furniture is not to leave our home. We were supposed to receive a call to have the piece repaired in our home. We originally agreed for the piece to remain here to avoid potential additional damage. Again, still nothing. No call and it has been almost a month. I have a broken piece of furniture in my home waiting to be repaired.
I do NOT believe ** is qualified to repair the damage. He is not a drywall or trim expert. Due to the length of time this has taken and the amount of damage that has been done to our home, the repairs have already commenced. We can no longer leave our home in this state. We have had several questions about our home and what happened and why there was so much damage.
STILL don't have copy of original Bill of Sale.
We should receive some kind of compensation for the amount of inconvenience, emotional harm and distress we have been caused.
Regards,
[redacted] & [redacted]
As we discussed on the phone, I wish to offer my sincerest apology for how my sub-contractor treated you. Your report of what was said was shocking to me and in my opinion was certainly not professional and furthermore, it was disturbing. Of coarse, when questioned, the sub-contractor ([redacted]) denied...
what was said. Again, I was not there and would never condone the language or attitudes you describe.
Your complaint to [redacted] was filed 7/23/14, my understanding is that they are to inspect you floor Monday 8/18/14. Hopefully they will agree with your assessment but as we discussed, that will be up to [redacted].
Regarding the desired settlement, I cannot authorize be a refund of the original purchase price. We were contracted to do a job and although some unfortunate things have happened along the way, we have substantially completed the floor installation with some minor repairs of floor areas to finish as we discussed on the conference call.
I believe the the furniture damage can be repaired and I would like the opportunity to bring the broken piece to the repair shop. If the furniture cannot be fixed, I agree that we will need to come to a monetary agreement.
I do still believe that [redacted] is completely capable of repairing the trim and walls but I am willing to consider having another contractor complete the work on the following conditions, I will need 2 separate estimates for repair from contractors of your choice and further reserve the right to send a contractor of our choice to provide an estimate.
Armstrong has denied the claim, [redacted] has been informed by me via email with a copy of [redacted]’s position letter.
We have made an appointment to return to the consumers home to finalize the punch list, it is scheduled for early October.
We will review with the consumer any dollars that have been paid to a contractor or that may still need to be paid to a contractor for damage that we may have caused and hopefully we will be able to come to an equitable agreement.
Lastly, we were able to find out that the damaged piece of furniture was purchased at [redacted]’s so we have contacted [redacted]’s on behalf of the consumer and told them that we would pay for the furniture repair.
I am hopeful that when these items are finalized that [redacted] will be satisfied. Thank you.
[redacted]
Vice President
Custom Carpet Centers
WNY's #1 Floorcovering Dealer
tel: ###-###-####
fax: ###-###-####
Hardwood - Ceramic - Laminate
Carpet - Vinyl - Luxury Vinyl Tile
Area Rugs - We do it all!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** & *** ***
To be very honest, this entire situation is awfulI clearly can not express the amount of unnecessary stress this has caused for us
As of yesterday, I have received a call from *** Furniture requesting some informationI am unclear on what they will be doingI have forwarded the requested information to them
Yes, we did agree to wait until we heard from ***However, we could not leave our home in that conditionWe take pride in how we keep our homeThe condition it was left in was UNACCEPTABLESo yes, repairs have commenced
At this point, the walls have been repaired and the trim has removed and repairedNothing has been painted until we or caulked as we are waiting on ***We could no longer live with the damage
You can certainly disagree with my distrust in *** * (and anyone else for that matter), however the fact remainsWe have zero trust at this pointZero
In addition to the repairs that have to be completed, one of the planks is chippedNot sure how it was missed
I have received the receiptThank you
I do not want this complaint closed until we have finalized things
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]:
While I appreciate your apology, it's just not enough. The fact that I feel unsafe really is concerning and distressing. The fact that I need to install an alarm system because I don't trust this situation or the crew is alarming. I have NO guarantee that he will not retaliate. He has already denied the verbal abuse I endured, what guarantees do I or my family have? None. I am truly sick and stressed about this entire situation.
I realize we are waiting on [redacted] to review and address the flooring as to replacing some of if. They were here to view today.
Do we have a floor installed yes. Is it completed to customer satisfaction. NO. The fact that we have been dealing with problems since day 1 (over 1 1/2 years) with your company is ridiculous.
As originally discussed on the conference call, the piece of furniture is not to leave our home. We were supposed to receive a call to have the piece repaired in our home. We originally agreed for the piece to remain here to avoid potential additional damage. Again, still nothing. No call and it has been almost a month. I have a broken piece of furniture in my home waiting to be repaired.
I do NOT believe ** is qualified to repair the damage. He is not a drywall or trim expert. Due to the length of time this has taken and the amount of damage that has been done to our home, the repairs have already commenced. We can no longer leave our home in this state. We have had several questions about our home and what happened and why there was so much damage.
STILL don't have copy of original Bill of Sale.
We should receive some kind of compensation for the amount of inconvenience, emotional harm and distress we have been caused.
Regards,
[redacted] & [redacted]
As we discussed on the phone, I wish to offer my sincerest apology for how my sub-contractor treated you. Your report of what was said was shocking to me and in my opinion was certainly not professional and furthermore, it was disturbing. Of coarse, when questioned, the sub-contractor ([redacted]) denied...
what was said. Again, I was not there and would never condone the language or attitudes you describe.
Your complaint to [redacted] was filed 7/23/14, my understanding is that they are to inspect you floor Monday 8/18/14. Hopefully they will agree with your assessment but as we discussed, that will be up to [redacted].
Regarding the desired settlement, I cannot authorize be a refund of the original purchase price. We were contracted to do a job and although some unfortunate things have happened along the way, we have substantially completed the floor installation with some minor repairs of floor areas to finish as we discussed on the conference call.
I believe the the furniture damage can be repaired and I would like the opportunity to bring the broken piece to the repair shop. If the furniture cannot be fixed, I agree that we will need to come to a monetary agreement.
I do still believe that [redacted] is completely capable of repairing the trim and walls but I am willing to consider having another contractor complete the work on the following conditions, I will need 2 separate estimates for repair from contractors of your choice and further reserve the right to send a contractor of our choice to provide an estimate.
[redacted]
Hi [redacted]
Regarding consumer [redacted],
Armstrong has denied the claim, [redacted] has been informed by me via email with a copy of [redacted]’s position letter.
We have made an appointment to return to the consumers home to finalize the punch list, it is scheduled for early October.
We will review with the consumer any dollars that have been paid to a contractor or that may still need to be paid to a contractor for damage that we may have caused and hopefully we will be able to come to an equitable agreement.
Lastly, we were able to find out that the damaged piece of furniture was purchased at [redacted]’s so we have contacted [redacted]’s on behalf of the consumer and told them that we would pay for the furniture repair.
I am hopeful that when these items are finalized that [redacted] will be satisfied. Thank you.
[redacted]
Vice President
Custom Carpet Centers
WNY's #1 Floorcovering Dealer
tel: ###-###-####
fax: ###-###-####
Hardwood - Ceramic - Laminate
Carpet - Vinyl - Luxury Vinyl Tile
Area Rugs - We do it all!