Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] ***: While I appreciate your apology, it's just not enoughThe fact that I feel unsafe really is concerning and distressingThe fact that I need to install an alarm system because I don't trust this situation or the crew is alarmingI have NO guarantee that he will not retaliateHe has already denied the verbal abuse I endured, what guarantees do I or my family have? NoneI am truly sick and stressed about this entire situation I realize we are waiting on [redacted] to review and address the flooring as to replacing some of ifThey were here to view today Do we have a floor installed yesIs it completed to customer satisfactionNOThe fact that we have been dealing with problems since day (over 1/years) with your company is ridiculous As originally discussed on the conference call, the piece of furniture is not to leave our homeWe were supposed to receive a call to have the piece repaired in our homeWe originally agreed for the piece to remain here to avoid potential additional damage Again, still nothingNo call and it has been almost a monthI have a broken piece of furniture in my home waiting to be repaired I do NOT believe [redacted] is qualified to repair the damageHe is not a drywall or trim expertDue to the length of time this has taken and the amount of damage that has been done to our home, the repairs have already commencedWe can no longer leave our home in this stateWe have had several questions about our home and what happened and why there was so much damage STILL don't have copy of original Bill of Sale We should receive some kind of compensation for the amount of inconvenience, emotional harm and distress we have been caused Regards, [redacted] & [redacted]
As we discussed on the phone, I wish to offer my sincerest apology for how my sub-contractor treated youYour report of what was said was shocking to me and in my opinion was certainly not professional and furthermore, it was disturbingOf coarse, when questioned, the sub-contractor (***) denied what was saidAgain, I was not there and would never condone the language or attitudes you describe Your complaint to [redacted] was filed 7/23/14, my understanding is that they are to inspect you floor Monday 8/18/ Hopefully they will agree with your assessment but as we discussed, that will be up to [redacted] Regarding the desired settlement, I cannot authorize be a refund of the original purchase priceWe were contracted to do a job and although some unfortunate things have happened along the way, we have substantially completed the floor installation with some minor repairs of floor areas to finish as we discussed on the conference call I believe the the furniture damage can be repaired and I would like the opportunity to bring the broken piece to the repair shopIf the furniture cannot be fixed, I agree that we will need to come to a monetary agreement I do still believe that [redacted] is completely capable of repairing the trim and walls but I am willing to consider having another contractor complete the work on the following conditions, I will need separate estimates for repair from contractors of your choice and further reserve the right to send a contractor of our choice to provide an estimate [redacted]
Hi [redacted] Regarding consumer [redacted] , Armstrong has denied the claim, [redacted] has been informed by me via email with a copy of [redacted] ’s position letter We have made an appointment to return to the consumers home to finalize the punch list, it is scheduled for early October We will review with the consumer any dollars that have been paid to a contractor or that may still need to be paid to a contractor for damage that we may have caused and hopefully we will be able to come to an equitable agreement Lastly, we were able to find out that the damaged piece of furniture was purchased at [redacted] ’s so we have contacted [redacted] ’s on behalf of the consumer and told them that we would pay for the furniture repair I am hopeful that when these items are finalized that [redacted] will be satisfiedThank you [redacted] Vice President Custom Carpet Centers WNY's #Floorcovering Dealer tel: ###-###-#### fax: ###-###-#### Hardwood - Ceramic - Laminate Carpet - Vinyl - Luxury Vinyl Tile Area Rugs - We do it all!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] ***: While I appreciate your apology, it's just not enoughThe fact that I feel unsafe really is concerning and distressingThe fact that I need to install an alarm system because I don't trust this situation or the crew is alarmingI have NO guarantee that he will not retaliateHe has already denied the verbal abuse I endured, what guarantees do I or my family have? NoneI am truly sick and stressed about this entire situation I realize we are waiting on [redacted] to review and address the flooring as to replacing some of ifThey were here to view today Do we have a floor installed yesIs it completed to customer satisfactionNOThe fact that we have been dealing with problems since day (over 1/years) with your company is ridiculous As originally discussed on the conference call, the piece of furniture is not to leave our homeWe were supposed to receive a call to have the piece repaired in our homeWe originally agreed for the piece to remain here to avoid potential additional damage Again, still nothingNo call and it has been almost a monthI have a broken piece of furniture in my home waiting to be repaired I do NOT believe [redacted] is qualified to repair the damageHe is not a drywall or trim expertDue to the length of time this has taken and the amount of damage that has been done to our home, the repairs have already commencedWe can no longer leave our home in this stateWe have had several questions about our home and what happened and why there was so much damage STILL don't have copy of original Bill of Sale We should receive some kind of compensation for the amount of inconvenience, emotional harm and distress we have been caused Regards, [redacted] & [redacted]
As we discussed on the phone, I wish to offer my sincerest apology for how my sub-contractor treated youYour report of what was said was shocking to me and in my opinion was certainly not professional and furthermore, it was disturbingOf coarse, when questioned, the sub-contractor (***) denied what was saidAgain, I was not there and would never condone the language or attitudes you describe Your complaint to [redacted] was filed 7/23/14, my understanding is that they are to inspect you floor Monday 8/18/ Hopefully they will agree with your assessment but as we discussed, that will be up to [redacted] Regarding the desired settlement, I cannot authorize be a refund of the original purchase priceWe were contracted to do a job and although some unfortunate things have happened along the way, we have substantially completed the floor installation with some minor repairs of floor areas to finish as we discussed on the conference call I believe the the furniture damage can be repaired and I would like the opportunity to bring the broken piece to the repair shopIf the furniture cannot be fixed, I agree that we will need to come to a monetary agreement I do still believe that [redacted] is completely capable of repairing the trim and walls but I am willing to consider having another contractor complete the work on the following conditions, I will need separate estimates for repair from contractors of your choice and further reserve the right to send a contractor of our choice to provide an estimate [redacted]
Hi [redacted] Regarding consumer [redacted] , Armstrong has denied the claim, [redacted] has been informed by me via email with a copy of [redacted] ’s position letter We have made an appointment to return to the consumers home to finalize the punch list, it is scheduled for early October We will review with the consumer any dollars that have been paid to a contractor or that may still need to be paid to a contractor for damage that we may have caused and hopefully we will be able to come to an equitable agreement Lastly, we were able to find out that the damaged piece of furniture was purchased at [redacted] ’s so we have contacted [redacted] ’s on behalf of the consumer and told them that we would pay for the furniture repair I am hopeful that when these items are finalized that [redacted] will be satisfiedThank you [redacted] Vice President Custom Carpet Centers WNY's #Floorcovering Dealer tel: ###-###-#### fax: ###-###-#### Hardwood - Ceramic - Laminate Carpet - Vinyl - Luxury Vinyl Tile Area Rugs - We do it all!