[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The response given was not to amend the issue but just a forward of the email exchange between myself and the business. I want a monetary fix to this issue as there were multiple issues with the entire dinner cruise. The complaints include the poor food, the poor entertainment, and the lack of customer satisfaction once the complaint was filed. I could have myself forwarded the emails between myself and the business to the Revdex.com. The fact that Maria is only willing to amend the food portion ($80) and when I asked for a detailed list of charges I was told she knows what the money goes towards for the price of the ticket. I do not believe that covers the food; and regardless if that $80 didn't cover the food that was not the only complaint we had. A four course dinner cruise for two people would cost $244 and only $80 of that be towards a four course meal. I will continue to proceed with the Revdex.com until the issue is amended or I am able to go public with the unsatisfactory experience and customer service we have experienced. Regards,
[redacted]
From: Maria R[redacted] Date: Tue, Dec 29, 2015 at 5:32 PMSubject: Nina's Dandy - Parking InformationTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted],Below please find a chain of email correspondence between myself and [redacted]...
[redacted].Cordially, MariaFrom: [redacted].comTo: [redacted]Subject: RE: Nina's Dandy - Parking InformationDate: Fri, 13 Nov 2015 16:46:35 +0000Hello [redacted]!Yes it does take me a few days to respond. I respect your opinion as to what a meal should or shouldn't cost, but it is our business and we know first hand what it takes for us to run the vessel and the land-based portion of our business. So yes the greater cost does go to fuel, boat maintenance (engines, generators, radars, radios), dock cost, engineering staff, deckhands, captains, etc., etc., etc.You did eat food that evening and to the best of my knowledge did not send the food back or ask that the matter be resolved by your waiter or management as normal procedure when one is dining out. My offer stands as is and I will gladly refund that to your card once you provide me with your credit card number. Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Wed, 11 Nov 2015 08:26:55 -0500To: [redacted].comHello Maria! Following up to my email on 11/6 in return to your email on 11/6. If you have been out I apologize, however if not I am unsure of why there is such a large gap in response time? Each email I have sent, it has taking days to obtain a response. As time passes to get this resolved I see that the customer service is not a priority to this company. I will be submitting my complaints to the Revdex.com today; we took your cruise on October 23rd and it has not been resolved since my initial contact on October 24th. The poor experience and food we had is not amended and the lack of response confirms the lack of customer service. I will attach all emails to my complaint.Sincerely,[redacted]On Nov 6, 2015, at 6:05 PM, [redacted] <[redacted]> wrote:Maria, We were charged 244 dollars for that evening. We were told each ticket was 109 dollars? So you are telling me that a four course meal was only 40 dollars of the total ticket? That means that the cruise itself and the other charges equaled 164 dollars approximately? It seems to me on a dinner cruise the main priority and the greater part of the charge would be the food. I do not believe that is a fair refund. I would like to know a break down of the total ticket cost as we were not even advised at the time of booking what the total cost was going to be charged to our card. If the meal is only 40 dollars I understand why the quality was poor, however if 80 dollars is our total refund I don't think the issue is being amended. Please advise if there is anything else that can be done prior to providing my credit card information (which I would like to do over the phone, email is not secure enough). I have multiple issues that I do not feel as a customer are being resolved fairly and will contact the Revdex.com at the first part of the week if this is not resolved. Thank you for your time. Sincerely,[redacted]On Nov 6, 2015, at 10:30 AM, Maria R[redacted] <[redacted].com> wrote:We do not keep people's credit information in our database; charges are done directly to the terminal.We will be crediting you $80.00 for the food portion of the evening ($40.00 each).Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Wed, 4 Nov 2015 08:25:31 -0500To: [redacted].comThank you for your response. May I ask what is the total refund prior to providing my information? Also, it can be refunded to the card charged do you no longer have that information? Sincerely,[redacted]On Nov 4, 2015, at 8:09 AM, Maria Ross <[redacted].com> wrote:We'll be refunding you the food portion of your evening. Please provide the credit card number you want credited.Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Tue, 3 Nov 2015 18:29:57 -0500To: [redacted].comMarie, I am sending a follow up email to my reply on 10/29/15. Can you please advise if you received my last email? Also, will you be able to amend this situation? I have not contacted the Revdex.com but if I do not get a response by Thursday ( one week from the first reply) I will contact them. Thank you for your time. Sincerely,[redacted]On Oct 29, 2015, at 11:35 AM, Maria Ross <[redacted].com> wrote:Dear **. & [redacted],Brad forwarded your respective emails to me. I apologize for not responding sooner as I was not in the office until today. Guest feedback is important and I appreciate your letting us know what you found lacking in regard to your evening.Some of the food items you mentioned are matters of taste and others are not. Prime rib that arrived cold is one that we all can agree upon as being undesirable. That should not have happened and I hope that you made your wait staff aware of this and they replaced it for you. I know they would gladly have done so.Poaching of salmon vs. grilling or blackening, cheese cake styles, the appropriateness of well marbled prime rib and the preparation method of chocolate mousse are all matters of taste. That being sad, your taste is the one that matters. Please let me know what you would like us to do to make amends for your disappointment. Cordially, Maria R[redacted], General ManagerFrom: [redacted]@dandydinnerboat.comTo: [redacted].comSubject: Fw: Nina's Dandy - Parking InformationDate: Thu, 29 Oct 2015 11:04:15 -0400 ----- Original Message -----From: [redacted].comTo: Brad J[redacted]Sent: Saturday, October 24, 2015 3:14 PMSubject: Re: Nina's Dandy - Parking InformationHello Brad, Just wanted to attach what I left for the staff last night after attending the Nina's Dandy dinner cruise. The atmosphere was decent. The 45-60 minute time in which the music played to dance was enjoyable. The salmon was over cooked and lacked taste , the broccoli was raw, the prime rib was cold and very fatty, the cheesecake was dense and flavorless and the chocolate mousse was not enjoyable either. We will not return to this dinner cruise or recommend to anyone traveling this direction. This was an expensive evening to be so disappointed with the overall experience. Thanks, Curt and [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The response given was not to amend the issue but just a forward of the email exchange between myself and the business. I want a monetary fix to this issue as there were multiple issues with the entire dinner cruise. The complaints include the poor food, the poor entertainment, and the lack of customer satisfaction once the complaint was filed. I could have myself forwarded the emails between myself and the business to the Revdex.com. The fact that Maria is only willing to amend the food portion ($80) and when I asked for a detailed list of charges I was told she knows what the money goes towards for the price of the ticket. I do not believe that covers the food; and regardless if that $80 didn't cover the food that was not the only complaint we had. A four course dinner cruise for two people would cost $244 and only $80 of that be towards a four course meal. I will continue to proceed with the Revdex.com until the issue is amended or I am able to go public with the unsatisfactory experience and customer service we have experienced. Regards,
[redacted]
From: Maria R[redacted] Date: Tue, Dec 29, 2015 at 5:32 PMSubject: Nina's Dandy - Parking InformationTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted],Below please find a chain of email correspondence between myself and [redacted]...
[redacted].Cordially, MariaFrom: [redacted].comTo: [redacted]Subject: RE: Nina's Dandy - Parking InformationDate: Fri, 13 Nov 2015 16:46:35 +0000Hello [redacted]!Yes it does take me a few days to respond. I respect your opinion as to what a meal should or shouldn't cost, but it is our business and we know first hand what it takes for us to run the vessel and the land-based portion of our business. So yes the greater cost does go to fuel, boat maintenance (engines, generators, radars, radios), dock cost, engineering staff, deckhands, captains, etc., etc., etc.You did eat food that evening and to the best of my knowledge did not send the food back or ask that the matter be resolved by your waiter or management as normal procedure when one is dining out. My offer stands as is and I will gladly refund that to your card once you provide me with your credit card number. Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Wed, 11 Nov 2015 08:26:55 -0500To: [redacted].comHello Maria! Following up to my email on 11/6 in return to your email on 11/6. If you have been out I apologize, however if not I am unsure of why there is such a large gap in response time? Each email I have sent, it has taking days to obtain a response. As time passes to get this resolved I see that the customer service is not a priority to this company. I will be submitting my complaints to the Revdex.com today; we took your cruise on October 23rd and it has not been resolved since my initial contact on October 24th. The poor experience and food we had is not amended and the lack of response confirms the lack of customer service. I will attach all emails to my complaint.Sincerely,[redacted]On Nov 6, 2015, at 6:05 PM, [redacted] <[redacted]> wrote:Maria, We were charged 244 dollars for that evening. We were told each ticket was 109 dollars? So you are telling me that a four course meal was only 40 dollars of the total ticket? That means that the cruise itself and the other charges equaled 164 dollars approximately? It seems to me on a dinner cruise the main priority and the greater part of the charge would be the food. I do not believe that is a fair refund. I would like to know a break down of the total ticket cost as we were not even advised at the time of booking what the total cost was going to be charged to our card. If the meal is only 40 dollars I understand why the quality was poor, however if 80 dollars is our total refund I don't think the issue is being amended. Please advise if there is anything else that can be done prior to providing my credit card information (which I would like to do over the phone, email is not secure enough). I have multiple issues that I do not feel as a customer are being resolved fairly and will contact the Revdex.com at the first part of the week if this is not resolved. Thank you for your time. Sincerely,[redacted]On Nov 6, 2015, at 10:30 AM, Maria R[redacted] <[redacted].com> wrote:We do not keep people's credit information in our database; charges are done directly to the terminal.We will be crediting you $80.00 for the food portion of the evening ($40.00 each).Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Wed, 4 Nov 2015 08:25:31 -0500To: [redacted].comThank you for your response. May I ask what is the total refund prior to providing my information? Also, it can be refunded to the card charged do you no longer have that information? Sincerely,[redacted]On Nov 4, 2015, at 8:09 AM, Maria Ross <[redacted].com> wrote:We'll be refunding you the food portion of your evening. Please provide the credit card number you want credited.Cordially, MariaFrom: [redacted]Subject: Re: Nina's Dandy - Parking InformationDate: Tue, 3 Nov 2015 18:29:57 -0500To: [redacted].comMarie, I am sending a follow up email to my reply on 10/29/15. Can you please advise if you received my last email? Also, will you be able to amend this situation? I have not contacted the Revdex.com but if I do not get a response by Thursday ( one week from the first reply) I will contact them. Thank you for your time. Sincerely,[redacted]On Oct 29, 2015, at 11:35 AM, Maria Ross <[redacted].com> wrote:Dear **. & [redacted],Brad forwarded your respective emails to me. I apologize for not responding sooner as I was not in the office until today. Guest feedback is important and I appreciate your letting us know what you found lacking in regard to your evening.Some of the food items you mentioned are matters of taste and others are not. Prime rib that arrived cold is one that we all can agree upon as being undesirable. That should not have happened and I hope that you made your wait staff aware of this and they replaced it for you. I know they would gladly have done so.Poaching of salmon vs. grilling or blackening, cheese cake styles, the appropriateness of well marbled prime rib and the preparation method of chocolate mousse are all matters of taste. That being sad, your taste is the one that matters. Please let me know what you would like us to do to make amends for your disappointment. Cordially, Maria R[redacted], General ManagerFrom: [redacted]@dandydinnerboat.comTo: [redacted].comSubject: Fw: Nina's Dandy - Parking InformationDate: Thu, 29 Oct 2015 11:04:15 -0400 ----- Original Message -----From: [redacted].comTo: Brad J[redacted]Sent: Saturday, October 24, 2015 3:14 PMSubject: Re: Nina's Dandy - Parking InformationHello Brad, Just wanted to attach what I left for the staff last night after attending the Nina's Dandy dinner cruise. The atmosphere was decent. The 45-60 minute time in which the music played to dance was enjoyable. The salmon was over cooked and lacked taste , the broccoli was raw, the prime rib was cold and very fatty, the cheesecake was dense and flavorless and the chocolate mousse was not enjoyable either. We will not return to this dinner cruise or recommend to anyone traveling this direction. This was an expensive evening to be so disappointed with the overall experience. Thanks, Curt and [redacted]