Complaint: [redacted] I am rejecting this response because: Settlement of the business's claim for payment is not to be construed as my being satisfied with the work done, or minimize my disappointment about the company's over billing, or my surprise at the rude way I was treated The problem still exists.Conditions proposed not acceptable Regards, [redacted]
Hello,As you will see attached a statement of account for *** ***. I have made several phone calls and left messages for him with no return. The job did become more extensive as time went on. The customer was told of suggestions from our technician for replacements but the owner
did not want to pursue. If he had the problem would probably be fixed by now. Invoice #*** on the account statement is due as this had nothing to do with the repair of the owners heat. The invoice states exactly what the employee did and gave suggestions and new pricing. Owed: $900.96Invoice *** on the account statement is due as this a call for no heat. The invoice states exactly what the employee did. Owed: $617.83Invoice #*** *** *** on the account statement were all call backs for no heat again. A price was given for a replacement condensate return but the customer did not want to do. We will No Charge these tickets along with the finance charges when the customer pays for the first two invoicesI feel this is more than fair under the circumstances. The customer was not available to discuss the work being done and to sign off on it because he did not stay around to observe. As you can see by the invoices we did work each time to try and repair the problem but sometimes replacing is the only option to be a desired outcome. With out the customers consent, this was not going to happen. ?
Complaint: ***
I am rejecting this response because:
I agreed to a have the problem fixed for ~$the technician told me first one thing then anotherNow I am being told by the owner that the technician was fired for not knowing what he was doing and overcharging.I never signed off or agreed to the charges for work the business is claiming they didThey are also falsely claiming that my calls were for not having heatThe issue was the pipes were banging and one radiator in one room was not getting heat.I will offer to resolve this for a one time payment of $750, the offer expires Thursday April at 12:noonThis company overcharges, does terrible work, and treats customers in an arrogant condescending mannerThe owner called me yelling at me when he learned of the complaintWhen I called him after receiving his invoice details neither he nor anyone from his bookkeeping department would get on the phoneThe invoices sent demonstrated billing practices of billing three times for the same visit
Regards,
*** ***
We will accept the $payment for his account providing as per his agreement with me to remove this complaint from the Revdex.com and remove any despairing remarks from the internet. We will send him a revised statement as soon as we here that he is accepting this request. Please let me know as soon as possible.Thanks,Kevin
Complaint: [redacted]
I am rejecting this response because:
Settlement of the business's claim for payment is not to be construed as my being satisfied with the work done, or minimize my disappointment about the company's over billing, or my surprise at the rude way I was treated.
The problem still exists.Conditions proposed not acceptable.
Regards,
[redacted]
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tindall Ranson, please forward the corrected invoice by email or post and we will forward payment.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Settlement of the business's claim for payment is not to be construed as my being satisfied with the work done, or minimize my disappointment about the company's over billing, or my surprise at the rude way I was treated The problem still exists.Conditions proposed not acceptable Regards, [redacted]
Hello,As you will see attached a statement of account for *** ***. I have made several phone calls and left messages for him with no return. The job did become more extensive as time went on. The customer was told of suggestions from our technician for replacements but the owner
did not want to pursue. If he had the problem would probably be fixed by now. Invoice #*** on the account statement is due as this had nothing to do with the repair of the owners heat. The invoice states exactly what the employee did and gave suggestions and new pricing. Owed: $900.96Invoice *** on the account statement is due as this a call for no heat. The invoice states exactly what the employee did. Owed: $617.83Invoice #*** *** *** on the account statement were all call backs for no heat again. A price was given for a replacement condensate return but the customer did not want to do. We will No Charge these tickets along with the finance charges when the customer pays for the first two invoicesI feel this is more than fair under the circumstances. The customer was not available to discuss the work being done and to sign off on it because he did not stay around to observe. As you can see by the invoices we did work each time to try and repair the problem but sometimes replacing is the only option to be a desired outcome. With out the customers consent, this was not going to happen. ?
Complaint: ***
I am rejecting this response because:
I agreed to a have the problem fixed for ~$the technician told me first one thing then anotherNow I am being told by the owner that the technician was fired for not knowing what he was doing and overcharging.I never signed off or agreed to the charges for work the business is claiming they didThey are also falsely claiming that my calls were for not having heatThe issue was the pipes were banging and one radiator in one room was not getting heat.I will offer to resolve this for a one time payment of $750, the offer expires Thursday April at 12:noonThis company overcharges, does terrible work, and treats customers in an arrogant condescending mannerThe owner called me yelling at me when he learned of the complaintWhen I called him after receiving his invoice details neither he nor anyone from his bookkeeping department would get on the phoneThe invoices sent demonstrated billing practices of billing three times for the same visit
Regards,
*** ***
We will accept the $payment for his account providing as per his agreement with me to remove this complaint from the Revdex.com and remove any despairing remarks from the internet. We will send him a revised statement as soon as we here that he is accepting this request. Please let me know as soon as possible.Thanks,Kevin
Complaint: [redacted]
I am rejecting this response because:
Settlement of the business's claim for payment is not to be construed as my being satisfied with the work done, or minimize my disappointment about the company's over billing, or my surprise at the rude way I was treated.
The problem still exists.Conditions proposed not acceptable.
Regards,
[redacted]
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tindall Ranson, please forward the corrected invoice by email or post and we will forward payment.
Regards,
[redacted]