I spoke to [redacted] yesterday and we are having the consumer send in the logo of his bouncer and are going to issue a refund for his entire purchase price Mr [redacted] appeared to be pleased with the resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI sent in their requested voided check and will await arrival of replacement Thank you
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ Little Tikes has made multiple attempts to contact Mr [redacted] both by phone and emailWe were finally able to speak with him on September 3rd and asked him to email photos of the product and a receipt so we can review the concern with the bouncer and offer a resolutionMr [redacted] has not responded since this time so this concern is not resolved Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sent photos to them todayThey didn't ask to see a receipt, but I have it if they want to see it
We emailed the consumer and offered to send a replacement and are currently waiting for the consumer to send a photo of her Redemption Check that has been voided so we can process the shipment
We have reached out to this consumer twice and have not received a return call in order for resolve her concern At this time we are closing our file unless we hear from her soon Thank you
Little Tikes reached out to Ms [redacted] and have offered for her to send in the Logo from the bouncer and we will send a new fabric portion of the bouncer for her use Ms [redacted] appeared to be pleased with the resolution
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I mailed the portion of the bounce house they requested to Kim Kon Tuesday. It was sent two day service and should reach Little Tykes on Friday. As long as I get a new bounce house, excluding the air blower, I will be satisfied. I do not want a used Bounce House.Thank you
Initial Business Response /* (1000, 5, 2015/04/16) */
Little Tikes spoke to Mr*** on April 13th, and we are having him send in the logo from the bouncer and we are sending him a new fabric portion of the bouncer
Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
A day after filing my complaint with Revdex.com the company called and said they would replace the ripped materialThank You Revdex.com
This is a licensed product, but Little Tikes had the Licensed company reach out to the consumer and is sending the consumer a replacement via FedEx todayConsumer was satisfied with resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I sent in their requested voided check and will await arrival of replacement. Thank you.
We have reached out to this consumer twice and have not received a return call in order for resolve her concern. At this time we are closing our file unless we hear from her soon. Thank you.
We emailed the consumer and offered to send a replacement and are currently waiting for the consumer to send a photo of her Redemption Check that has been voided so we can process the shipment.
Initial Business Response /* (1000, 9, 2015/09/11) */
Little Tikes has made multiple attempts to contact Mr. [redacted] both by phone and email. We were finally able to speak with him on September 3rd and asked him to email photos of the product and a receipt so we can review the concern with the...
bouncer and offer a resolution. Mr. [redacted] has not responded since this time so this concern is not resolved.
Initial Consumer Rebuttal /* (2000, 11, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent photos to them today. They didn't ask to see a receipt, but I have it if they want to see it.
I spoke to [redacted] yesterday and we are having the consumer send in the logo of his bouncer and are going to issue a refund for his entire purchase price. Mr. [redacted] appeared to be pleased with the resolution.
Hi, I have contacted the consumer and have explained that the web site states in several places that when a consumer purchases parts they need to make sure they are purchasing the correct parts for the correct product as our parts sales are final. After explaining our reasoning for having All...
Sales Final on parts, I apologized for the way the call was initially handled and I have credited the consumer his entire purchase price. Consumer was very satisfied with the resolution. Thank you.
We spoke to [redacted] on January 2nd and sent a replacement rotor to him on January 2nd. We are experiencing higher than normal call and email volume at this time of year.
Little Tikes reached out to Ms. [redacted] and have offered for her to send in the Logo from the bouncer and we will send a new fabric portion of the bouncer for her use. Ms. [redacted] appeared to be pleased with the resolution.
I spoke to this consumer and explained that air needs to escape from the seams or the bouncer would blow up with the constant air machine. The consumer appeared to be appreciative of the information and I believe the issue is resolved.
[redacted] contacted Little Tikes on May 1, 2017 and stated that she had purchased the Little Tikes My Frist Slide about 5-6 months ago. Little Tikes requested that she send in a photo of the product along with the concern that she was experiencing. In June and July, Ms. [redacted]...
tried sending Little Tikes photos of her slide, but for some reason the email was received, but the photos were not attached. Little Tikes responded to her email and again requested that she deface the slide and send photos of it so we could send a new slide. On October 10, 2017 we received the photos of the defaced slide and Little Tikes had a new slide inspected for the consumer. The slide was inspected and is shipping today to the consumer's address.
I spoke to [redacted] yesterday and we are having the consumer send in the logo of his bouncer and are going to issue a refund for his entire purchase price Mr [redacted] appeared to be pleased with the resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI sent in their requested voided check and will await arrival of replacement Thank you
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ Little Tikes has made multiple attempts to contact Mr [redacted] both by phone and emailWe were finally able to speak with him on September 3rd and asked him to email photos of the product and a receipt so we can review the concern with the bouncer and offer a resolutionMr [redacted] has not responded since this time so this concern is not resolved Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sent photos to them todayThey didn't ask to see a receipt, but I have it if they want to see it
We emailed the consumer and offered to send a replacement and are currently waiting for the consumer to send a photo of her Redemption Check that has been voided so we can process the shipment
We have reached out to this consumer twice and have not received a return call in order for resolve her concern At this time we are closing our file unless we hear from her soon Thank you
Little Tikes reached out to Ms [redacted] and have offered for her to send in the Logo from the bouncer and we will send a new fabric portion of the bouncer for her use Ms [redacted] appeared to be pleased with the resolution
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I mailed the portion of the bounce house they requested to Kim Kon Tuesday. It was sent two day service and should reach Little Tykes on Friday. As long as I get a new bounce house, excluding the air blower, I will be satisfied. I do not want a used Bounce House.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/04/16) */
Little Tikes spoke to Mr*** on April 13th, and we are having him send in the logo from the bouncer and we are sending him a new fabric portion of the bouncer
Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
A day after filing my complaint with Revdex.com the company called and said they would replace the ripped materialThank You Revdex.com
This is a licensed product, but Little Tikes had the Licensed company reach out to the consumer and is sending the consumer a replacement via FedEx todayConsumer was satisfied with resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I sent in their requested voided check and will await arrival of replacement. Thank you.
We have reached out to this consumer twice and have not received a return call in order for resolve her concern. At this time we are closing our file unless we hear from her soon. Thank you.
We emailed the consumer and offered to send a replacement and are currently waiting for the consumer to send a photo of her Redemption Check that has been voided so we can process the shipment.
Initial Business Response /* (1000, 9, 2015/09/11) */
Little Tikes has made multiple attempts to contact Mr. [redacted] both by phone and email. We were finally able to speak with him on September 3rd and asked him to email photos of the product and a receipt so we can review the concern with the...
bouncer and offer a resolution. Mr. [redacted] has not responded since this time so this concern is not resolved.
Initial Consumer Rebuttal /* (2000, 11, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent photos to them today. They didn't ask to see a receipt, but I have it if they want to see it.
I spoke to [redacted] yesterday and we are having the consumer send in the logo of his bouncer and are going to issue a refund for his entire purchase price. Mr. [redacted] appeared to be pleased with the resolution.
Hi, I have contacted the consumer and have explained that the web site states in several places that when a consumer purchases parts they need to make sure they are purchasing the correct parts for the correct product as our parts sales are final. After explaining our reasoning for having All...
Sales Final on parts, I apologized for the way the call was initially handled and I have credited the consumer his entire purchase price. Consumer was very satisfied with the resolution. Thank you.
We spoke to [redacted] on January 2nd and sent a replacement rotor to him on January 2nd. We are experiencing higher than normal call and email volume at this time of year.
Little Tikes reached out to Ms. [redacted] and have offered for her to send in the Logo from the bouncer and we will send a new fabric portion of the bouncer for her use. Ms. [redacted] appeared to be pleased with the resolution.
I spoke to this consumer and explained that air needs to escape from the seams or the bouncer would blow up with the constant air machine. The consumer appeared to be appreciative of the information and I believe the issue is resolved.
[redacted] contacted Little Tikes on May 1, 2017 and stated that she had purchased the Little Tikes My Frist Slide about 5-6 months ago. Little Tikes requested that she send in a photo of the product along with the concern that she was experiencing. In June and July, Ms. [redacted]...
tried sending Little Tikes photos of her slide, but for some reason the email was received, but the photos were not attached. Little Tikes responded to her email and again requested that she deface the slide and send photos of it so we could send a new slide. On October 10, 2017 we received the photos of the defaced slide and Little Tikes had a new slide inspected for the consumer. The slide was inspected and is shipping today to the consumer's address.