[redacted] *** came into Little Tire Co [redacted] [redacted] [redacted] on November 1st for an oil change and a flat repair on a Jeep Liberty She came in and the work order was written up at 9:by the time stamp on her invoice Oil change and tire repair on left front tire was done and she then requested to balance all tires When we went to remove the other tires (the left front was off for the repair) the right front had one lug nut that would not come off At this time we also noticed that we were out of the wheel weights that were needed to balance her type of wheels We told her of the problem with the lug nut and the weights And gave her a quote to repairThis is the first time this vehicle had been into Little Tire Co The problem with the lug nut was the fault of the last person who removed that wheel from the car and cross threaded the lug when they put it back on If we had been that last person we would have handled the problem for her, again this is the first time this vehicle had been into our store [redacted] *** states that she was waiting for hours when the time stamp on the invoice was 9:in and 10:outWhich is hour and minutes The lug nut on her vehicle could not be removed because it was stripped / cross threaded before we touched it.The clip/pads she refers to are the wheel weights used to balance the tires We were out of the type needed for her vehicle and she was not charged for this service nor did the vehicle leave our shop any worse than when it came in she just at that time found out that there was a problem with the lug nut on the right front Nothing was left off or not put back on.Little Tire Codoes not feel it is fair for [redacted] *** to blame it for something someone else did to her vehicle And I might add that the lugs are parts that do wear out and that it might not be any one’s fault We are sorry that [redacted] *** has vehicle problem and does not have the means to take care of it David VLittle, Little Tire Co.Vice President / Owner
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
[redacted] *** came into Little Tire Co [redacted] [redacted] [redacted] on November 1st for an oil change and a flat repair on a Jeep Liberty She came in and the work order was written up at 9:by the time stamp on her invoice Oil change and tire repair on left front tire was done and she then requested to balance all tires When we went to remove the other tires (the left front was off for the repair) the right front had one lug nut that would not come off At this time we also noticed that we were out of the wheel weights that were needed to balance her type of wheels We told her of the problem with the lug nut and the weights And gave her a quote to repairThis is the first time this vehicle had been into Little Tire Co The problem with the lug nut was the fault of the last person who removed that wheel from the car and cross threaded the lug when they put it back on If we had been that last person we would have handled the problem for her, again this is the first time this vehicle had been into our store [redacted] *** states that she was waiting for hours when the time stamp on the invoice was 9:in and 10:outWhich is hour and minutes The lug nut on her vehicle could not be removed because it was stripped / cross threaded before we touched it.The clip/pads she refers to are the wheel weights used to balance the tires We were out of the type needed for her vehicle and she was not charged for this service nor did the vehicle leave our shop any worse than when it came in she just at that time found out that there was a problem with the lug nut on the right front Nothing was left off or not put back on.Little Tire Codoes not feel it is fair for [redacted] *** to blame it for something someone else did to her vehicle And I might add that the lugs are parts that do wear out and that it might not be any one’s fault We are sorry that [redacted] *** has vehicle problem and does not have the means to take care of it David VLittle, Little Tire Co.Vice President / Owner
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***