Little Treehouse Early Learning Center

Complaint: [redacted] I am rejecting this response because: I gave my two weeks notice to terminate your contract per your contractI gave you my withdraw letter two weeks in advanceYou took advantange that you still had my bank information in your system even after my son was not in day care any moreI you think I own you something you should bill me instead of using my account information and charge me Regards, [redacted]

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Complaint: ***
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Regards,
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The details regarding this complaint have previously been submitted including supporting documentation. Little Treehouse Early Learning Center will stand firm with it's decision not to refund tuition as stated per our contract.[redacted], OwnerLittle Treehouse ELC

Complaint: [redacted]
I am rejecting this response because:
I gave my two weeks notice to terminate your contract per your contract. I gave you my withdraw letter two weeks in advance. You took advantange that you still had my bank information in your system even after my son was not in day care any more. I you think I own you something you should bill me instead of using my account information and charge me. 
Regards,
[redacted]

To whom it may concern:   [redacted] call at the beginning of the month of June stated James wouldn’t be attending for two weeks and I informed her of our policies and stated she could use her vacation time which is two weeks at half the rate, she agreed to do the vacation. During this time Mrs....

[redacted] 2nd week of vacation tuition didn’t clear the bank due to NSF in her account. We tried multiple time to contact her and left message but never received a returned phone call. On June 17 we charged all active account their weekly tuition. On the 17 June, 2016 Mrs. [redacted] sister called and stated we needed to remove the charges and refund her sister account. I told the sister I will not discuss another person account with her, she insisted I on continuing to try to get me to go over the account information I stated multiple times I would not discuss this matter with her, she then tried to call her sister on three way but she didn’t answer so I hung up. Mrs. [redacted] call me a few minutes later spoke with we would refund the money she stated he will not be coming anymore I told her she need to come in and sign a withdrawal form so we would have it on file but it must be done today and we will close out her account and not bill it anymore.   Mrs. [redacted] sister called back again stated we better refund the money and what was my name I stated to her again I would not discuss her sister account with her, she then stated I have her on the phone. Mrs. [redacted] then spoke up and I told them that Mrs. [redacted] needed to come in and filled out a withdrawal form as per our contract she had signed and we would close her account. The sister stated she was going to report me to the Revdex.com and I said that’s fine because I have a signed contract and its states any changes made had to be done in writing and a two week notice given. I told them both I was going to follow my Policies and Procedures to the letter  she then stated so your retaliating against us now because we’re reporting you, I stated no, I’m following the contract we have signed by your sister. You are the ones retaliating against us because  we wouldn’t refund the money as it clearly states in our contract a two week in writing must be given. As of 6/27/2016 Mrs. [redacted] still hasn’t come in and filled a withdrawal notice. Her account is pass due and will be turned over to our collection office for failure to pay as per her signed contract.   [redacted] LTELC [redacted]

09/02/2015 [redacted] RE: Complaint #[redacted] This correspondence is in reference to the complaint number listed above. Ms. Espino Enrolled her son Yormany Espino on August 16,...

2015. The admission/start date was listed as July 13, 2015 on her documents. At the time of enrollment, Ms. Espino inquired about our advertisement for free registration and one week free. The Director made her aware that the offer was for full time, annual enrollment, as stated on the coupon. Ms. Espino did not mentioned her intention to withdraw her son after a few weeks and proceeded to sign up for full time, annual enrollment. Prior to the start date listed, Ms. Espino contacted the Director and requested her son begin care one week earlier than previously planned, and he actually started on July 6, 2015. After three weeks of enrollment, on July 24th, Ms. Espino contacted the Director and asked if she could push her free week back to the 5th week because she was closing on her home the first week of August and had messed up her budget by starting care for her son one week sooner than originally planned. The Director allowed her to use her free week on the 5th week (8/3-8/7/15). On August 3, 2015, Ms. Espino turned in a type written letter stating she was giving her two week notice to withdraw her son, anticipating his last day be August 14, 2015. Later the same day, she was notified that her free week for annual enrollment would be charged to her account due to early termination. She then stated she would transfer her son to our sister facility off of 135 in order to avoid incurring additional fees. Three days later, on August 6, 2015, Ms. Espino turned in another withdrawal form. The withdrawal form stated that she agreed to pay her last two weeks of tuition (8/3-8/7 "free week" and 8/10-8/14). Before leaving, she stated that she was undecided about whether she would utilize the 135 facility or not but would go speak to the Director and possibly register her son at the 135 location. Her son did attend through the 14th and she billed as usual. After one week of no attendance and failure to transfer her child to the 135 location, she was charged for the free week on the next billing cycle as agreed on her withdrawal form. When Ms. Espino called the facility to inquire about the charges, she was unreasonable and would not stop yelling, accusing and threatening. After two managers attempted to discuss the matter with her and she would not allow either to speak, she was told that if she would let someone explain we could resolve the matter. We finally had to let her know we needed to hang up in order to tend to immediate needs at the facility. Although we believe her intention was to get a free week and withdraw, we tried to offer her a refund and she would not have it. She stated she would rather report us. Please see supporting documents. [redacted], Owner, Executive Director