Little Vac Shop

We are working with the homeowner to resolve their complaint

Reborn Cabinets prides itself in providing high quality products for a reasonable price As a family business we appreciate client feedback This project has been completed and we thank Mrand Mrs*** for the opportunity to serve them

We have reached out to this client, all of the work has been completed We do appreciate their willingness to allow us to remedy the situation and trusting us in their home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below
Today, 6-29-16, Reborn was to have come to make the needed installations and repairs. They did a no-show/no-call. If they worked for me and had this attitude they would be fired. What company operates like Reborn Cabinets?I would think, that since this project is a full months past the agreed on completion date (April 27, 2016), they would really make the extra effort to get it done
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that while they are making an effort to resolve this complaint we are still in a waiting mode to see if it...

will happen.  They are building us a new set of cabinets that will then be installed in our bathroom after they remove the first set they built.  We are also still waiting for the sink top to be removed so that they can set the sink in in correctly.  We are now on day 45 of what should have been a 12 day project and we are still expecting some sort of compensation for  the lengthy inconvenience that they have caused for our family.  At this point while we are hopeful that the new cabinets will be what we originally ordered and expected, we are in no way ready to say that this is resolved.
Regards,
[redacted]

We are working with Mr. [redacted] to address his concerns and apologize for any inconvenience we may have caused.

We have completed all remaining work to the clients satisfaction.

We are working with the homeowner to address their concerns.

We have reached out to this client thank you for forwarding us their comments.

Also with regard to the complaint by [redacted], we are not contracted with [redacted], we are contracted with a [redacted].  It is my understanding [redacted] is the boyfriend of our client, I am not sure he is a resident of the property either.  How does Revdex.com address this...

as we aren’t in current contract with the person who filed the complaint.  [redacted] contract is complete.  I believe the complaint from [redacted] should be removed from our history as he was not a client for ours.

Reborn Cabinets prides itself on providing a high quality product at a reasonable price.  As a family business we value our clients comments.  We are working directly with Ms. Smith regarding her comments.

Thank you for forwarding us this information.  We appreciate our clients feedback, and have already had a senior member of our team reach out to them.  We are confident we will exceed their expectations upon completion of the project.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have completed the clients request.