Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ On X-in the afternoon Ms [redacted] contacted our office here at Littleton Dental and was stating she owes $I responded to her that I would need to look up her account and see what the balance tends to beI informed her as I drew the account up which was under her son [redacted] who is the patient that was seen several times in our office for dental treatment had been turned over to collections dept [redacted] Ms [redacted] mentioned that why does she have a $balance I informed her the account has been turned over to a Collection co [redacted] and she would have to contact them and speak to the collections services the account is not in our hands any longerI did mention to her the balance the account had before it was turned over to collections and asked her if she would like to take care of the balance and I could see if we could speak with the Collection Office that is taking care of her accountMs [redacted] responded back and said she had no intentions of taking care of her bill she had insurance dental plans and she feels she should not be owing anythingI explained to her that just because she has dental insurance plans does not make the fact that they would cover what the other insurance did not coverShe then stated she never received any statments from our officeI informed her we have record of when each statement and letters had been sent out monthly for over months since we did not receive any response from her we had no other option but to turn the account over to collectionsI mentioned to her we also had called her cell # several times I mentioned the most recent calls were phone calls left messages on her cell phone to call us back and we had no responseI had informed her the address we had on file and the phone #Ms [redacted] said the phone # was correct but claimed she never received any messages from our officeWe do have record of the day and time we have attempted to reach her and had left messages that states in our notes in her fileMs [redacted] mentioned the address had of the middle numbers reversed wrong- I [redacted] Mgr) corrected the error but informed her that we have not received any of the statements returning back to our office on our statements envelope is stated to notify us of address correction requestedWe have never received any such mailings from the post office being returned or change of addressSo I know that the statements had to be delivered to her address, otherwise they would of returned back to our office stating whyI also informed Ms [redacted] that she had signed our office policy form on the first day we had seen her son for dental treatment and on the office policy it does state insurance is not a guarantee of benefits, that anything insurance decides not to pay or pay less on would be the patient/responsible party responsibility to take care of that matterI sent Ms [redacted] a copy of the office policy she signedalso she had agreed to the treatment being performed on her sonWe are a dental office we are not an insurance company and we can only quote our patients an ESTIMATE which is stated in the office policy and the treatment plans the patient/responsible party sign so they are aware of our policyLast I mentioned again to Ms [redacted] would she intend to try to pay the balance of what was on her son's account today I could try to reach [redacted] services and see if we could get this worked out, but Ms [redacted] kept saying that she never received the statements and her conversation stated she would not move forward with wanting to resolve the matter she had a balance on [redacted] account( her son)I [redacted] office mgr) tried to work with Ms [redacted] in a reserved manner but she chose what direction she wanted to settle in - I tried to help her but she would not respond just repeat herself over and over about she didn't receive any statements and she did not receive any phone calls from our officeWe are a reputable office and do try to contact our patients to resolve matters like this one, but when a patient is not willing to cooperate and not try to work out the issue then this is out of our responsibility but to turn the account over to our Collection Services Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just reading over the response the first word that comes to my mind is deceitful ,the conversation that [redacted] said never happen the way she started I have opened up a fraud case with Littleton in regards to this matter as well to see what their billing practices are If anyone out there is reading the reviews stay away from this practice, it will save you time and money Far better to go to honest practices that are up front about costs and billing Final Business Response / [redacted] (4000, 26, 2015/09/18) */ Response from Littleton Dental for Ms [redacted] [redacted] , Ms [redacted] son, was seen in our practice for extensive dental treatmentOnce both of Ms [redacted] 's insurance paid on all claims for [redacted] , we began sending statements to address given to us on accountAfter a couple of statements were sent, and no response from Ms [redacted] , nor did we receive any type of returned mail from the post office, altering us that the address may have been correct, and statements may have not been received Ms [redacted] should have received explanation of benefits from each of her insurance carriers, breaking down cost, what was paid to us, and what was due from the patient for services renderedBefore sending any account to our collection agency, it is our policy to try and contact the patient by phoneAgain, this was done, with no response Due to lack of response, either by mail or phone calls, and lack of payment and age of past due balances, we were forced to turn the account over to our collection agency We have made every attempt to contact Ms [redacted] regarding her outstanding balanceIf patients address's change, it is their responsibility to contact the practice and let us knowAny unpaid balances on account after days is forwarded to our collection agencyWe were more than fair in trying to give Ms [redacted] the opportunity to clear this account, due that the services were completed in April and May of 2014, over a year to clear the balance We are more than happy to work with Ms [redacted] , if she'd like to pay her balance in full she can contact the office and we can take a credit card over the phoneAt that point, we will contact our collection agency and remove her account with them Thank you, [redacted] Littleton Dental (XXX)XXX-XXXX Final Consumer Response / [redacted] (4200, 28, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bottom line is I would never trust a place like this, they are liars she told me over the phone she had my wrong address on file She never left a voice message and I would not visit a practice that has someone who is in charge of the billing that lies They could have gotten my correct address from my insurance cardThis has been a tough lessen for me on who you can trust
Initial Business Response / [redacted] (1000, 12, 2015/09/24) */ We have written off Ms [redacted] remaining account balance Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/10/16) */ ***Document Attached [redacted] I do not accept the dental office's response that I will not be getting any of my money back for services that I paid for that I did not receiveI was waiting to receive my offical documentation from the insurance company, which I now have, to prove that they in fact have retracted their payment to the officeIn their appeal to the denatl office, it shows that the crown was never seated in my mouth, thus the insurance company will not pay for services that were not provided either Please see attached documentation to prove that Aetna has recouped their payment from the office that was paid to them What is my next step to get MY money back that I paid to the office for services that were not provided? If I need to file with small claims court I certainly will as I EXPECT a refund from this unethical practiceThis is unbelievable that it has to go this far!
Initial Business Response /* (1000, 12, 2015/09/24) */
We have written off Ms. [redacted] remaining account balance.
Initial Consumer Rebuttal /* (3000, 20, 2015/10/16) */
[redacted]Document Attached[redacted]
I do not accept the dental office's response that I will not be getting any of my money back for...
services that I paid for that I did not receive. I was waiting to receive my offical documentation from the insurance company, which I now have, to prove that they in fact have retracted their payment to the office. In their appeal to the denatl office, it shows that the crown was never seated in my mouth, thus the insurance company will not pay for services that were not provided either.
Please see attached documentation to prove that Aetna has recouped their payment from the office that was paid to them.
What is my next step to get MY money back that I paid to the office for services that were not provided? If I need to file with small claims court I certainly will as I EXPECT a refund from this unethical practice. This is unbelievable that it has to go this far!
Initial Business Response /* (1000, 8, 2015/06/03) */
On X-XX-XX in the afternoon Ms. [redacted] contacted our office here at Littleton Dental and was stating she owes $5000. I responded to her that I would need to look up her account and see what the balance tends to be. I informed her as I drew the...
account up which was under her son [redacted] who is the patient that was seen several times in our office for dental treatment had been turned over to collections dept. [redacted] Ms. [redacted] mentioned that why does she have a $5000 balance I informed her the account has been turned over to a Collection co. [redacted] and she would have to contact them and speak to the collections services the account is not in our hands any longer. I did mention to her the balance the account had before it was turned over to collections and asked her if she would like to take care of the balance and I could see if we could speak with the Collection Office that is taking care of her account. Ms. [redacted] responded back and said she had no intentions of taking care of her bill she had 2 insurance dental plans and she feels she should not be owing anything. I explained to her that just because she has 2 dental insurance plans does not make the fact that they would cover what the other insurance did not cover. She then stated she never received any statments from our office. I informed her we have record of when each statement and letters had been sent out monthly for over 4 months since we did not receive any response from her we had no other option but to turn the account over to collections. I mentioned to her we also had called her cell # several times I mentioned the most recent calls were 2 phone calls left messages on her cell phone to call us back and we had no response. I had informed her the address we had on file and the phone #. Ms. [redacted] said the phone # was correct but claimed she never received any messages from our office. We do have record of the day and time we have attempted to reach her and had left messages that states in our notes in her file. Ms. [redacted] mentioned the address had 2 of the middle numbers reversed wrong- I [redacted] Mgr) corrected the error but informed her that we have not received any of the statements returning back to our office on our statements envelope is stated to notify us of address correction requested. We have never received any such mailings from the post office being returned or change of address. So I know that the statements had to be delivered to her address, otherwise they would of returned back to our office stating why. I also informed Ms. [redacted] that she had signed our office policy form on the first day we had seen her son for dental treatment and on the office policy it does state insurance is not a guarantee of benefits, that anything insurance decides not to pay or pay less on would be the patient/responsible party responsibility to take care of that matter. I sent Ms. [redacted] a copy of the office policy she signed. also she had agreed to the treatment being performed on her son. We are a dental office we are not an insurance company and we can only quote our patients an ESTIMATE which is stated in the office policy and the treatment plans the patient/responsible party sign so they are aware of our policy. Last I mentioned again to Ms. [redacted] would she intend to try to pay the balance of what was on her son's account today I could try to reach [redacted] services and see if we could get this worked out, but Ms. [redacted] kept saying that she never received the statements and her conversation stated she would not move forward with wanting to resolve the matter she had a balance on [redacted] account( her son). I [redacted] office mgr) tried to work with Ms. [redacted] in a reserved manner but she chose what direction she wanted to settle in - I tried to help her but she would not respond just repeat herself over and over about she didn't receive any statements and she did not receive any phone calls from our office. We are a reputable office and do try to contact our patients to resolve matters like this one, but when a patient is not willing to cooperate and not try to work out the issue then this is out of our responsibility but to turn the account over to our Collection Services.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just reading over the response the first word that comes to my mind is deceitful ,the conversation that [redacted] said never happen the way she started.
I have opened up a fraud case with Littleton in regards to this matter as well to see what their billing practices are.
If anyone out there is reading the reviews stay away from this practice, it will save you time and money.
Far better to go to honest practices that are up front about costs and billing.
Final Business Response /* (4000, 26, 2015/09/18) */
Response from Littleton Dental for Ms. [redacted], Ms. [redacted] son, was seen in our practice for extensive dental treatment. Once both of Ms. [redacted]'s insurance paid on all claims for [redacted], we began sending statements to address given to us on account. After a couple of statements were sent, and no response from Ms. [redacted], nor did we receive any type of returned mail from the post office, altering us that the address may have been correct, and statements may have not been received.
Ms. [redacted] should have received explanation of benefits from each of her insurance carriers, breaking down cost, what was paid to us, and what was due from the patient for services rendered. Before sending any account to our collection agency, it is our policy to try and contact the patient by phone. Again, this was done, with no response.
Due to lack of response, either by mail or phone calls, and lack of payment and age of past due balances, we were forced to turn the account over to our collection agency.
We have made every attempt to contact Ms. [redacted] regarding her outstanding balance. If patients address's change, it is their responsibility to contact the practice and let us know. Any unpaid balances on account after 90 days is forwarded to our collection agency. We were more than fair in trying to give Ms. [redacted] the opportunity to clear this account, due that the services were completed in April and May of 2014, over a year to clear the balance.
We are more than happy to work with Ms. [redacted], if she'd like to pay her balance in full she can contact the office and we can take a credit card over the phone. At that point, we will contact our collection agency and remove her account with them.
Thank you,
[redacted]
Littleton Dental
(XXX)XXX-XXXX
Final Consumer Response /* (4200, 28, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is I would never trust a place like this, they are liars she told me over the phone she had my wrong address on file.
She never left a voice message and I would not visit a practice that has someone who is in charge of the billing that lies.
They could have gotten my correct address from my insurance card. This has been a tough lessen for me on who you can trust.
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ On X-in the afternoon Ms [redacted] contacted our office here at Littleton Dental and was stating she owes $I responded to her that I would need to look up her account and see what the balance tends to beI informed her as I drew the account up which was under her son [redacted] who is the patient that was seen several times in our office for dental treatment had been turned over to collections dept [redacted] Ms [redacted] mentioned that why does she have a $balance I informed her the account has been turned over to a Collection co [redacted] and she would have to contact them and speak to the collections services the account is not in our hands any longerI did mention to her the balance the account had before it was turned over to collections and asked her if she would like to take care of the balance and I could see if we could speak with the Collection Office that is taking care of her accountMs [redacted] responded back and said she had no intentions of taking care of her bill she had insurance dental plans and she feels she should not be owing anythingI explained to her that just because she has dental insurance plans does not make the fact that they would cover what the other insurance did not coverShe then stated she never received any statments from our officeI informed her we have record of when each statement and letters had been sent out monthly for over months since we did not receive any response from her we had no other option but to turn the account over to collectionsI mentioned to her we also had called her cell # several times I mentioned the most recent calls were phone calls left messages on her cell phone to call us back and we had no responseI had informed her the address we had on file and the phone #Ms [redacted] said the phone # was correct but claimed she never received any messages from our officeWe do have record of the day and time we have attempted to reach her and had left messages that states in our notes in her fileMs [redacted] mentioned the address had of the middle numbers reversed wrong- I [redacted] Mgr) corrected the error but informed her that we have not received any of the statements returning back to our office on our statements envelope is stated to notify us of address correction requestedWe have never received any such mailings from the post office being returned or change of addressSo I know that the statements had to be delivered to her address, otherwise they would of returned back to our office stating whyI also informed Ms [redacted] that she had signed our office policy form on the first day we had seen her son for dental treatment and on the office policy it does state insurance is not a guarantee of benefits, that anything insurance decides not to pay or pay less on would be the patient/responsible party responsibility to take care of that matterI sent Ms [redacted] a copy of the office policy she signedalso she had agreed to the treatment being performed on her sonWe are a dental office we are not an insurance company and we can only quote our patients an ESTIMATE which is stated in the office policy and the treatment plans the patient/responsible party sign so they are aware of our policyLast I mentioned again to Ms [redacted] would she intend to try to pay the balance of what was on her son's account today I could try to reach [redacted] services and see if we could get this worked out, but Ms [redacted] kept saying that she never received the statements and her conversation stated she would not move forward with wanting to resolve the matter she had a balance on [redacted] account( her son)I [redacted] office mgr) tried to work with Ms [redacted] in a reserved manner but she chose what direction she wanted to settle in - I tried to help her but she would not respond just repeat herself over and over about she didn't receive any statements and she did not receive any phone calls from our officeWe are a reputable office and do try to contact our patients to resolve matters like this one, but when a patient is not willing to cooperate and not try to work out the issue then this is out of our responsibility but to turn the account over to our Collection Services Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just reading over the response the first word that comes to my mind is deceitful ,the conversation that [redacted] said never happen the way she started I have opened up a fraud case with Littleton in regards to this matter as well to see what their billing practices are If anyone out there is reading the reviews stay away from this practice, it will save you time and money Far better to go to honest practices that are up front about costs and billing Final Business Response / [redacted] (4000, 26, 2015/09/18) */ Response from Littleton Dental for Ms [redacted] [redacted] , Ms [redacted] son, was seen in our practice for extensive dental treatmentOnce both of Ms [redacted] 's insurance paid on all claims for [redacted] , we began sending statements to address given to us on accountAfter a couple of statements were sent, and no response from Ms [redacted] , nor did we receive any type of returned mail from the post office, altering us that the address may have been correct, and statements may have not been received Ms [redacted] should have received explanation of benefits from each of her insurance carriers, breaking down cost, what was paid to us, and what was due from the patient for services renderedBefore sending any account to our collection agency, it is our policy to try and contact the patient by phoneAgain, this was done, with no response Due to lack of response, either by mail or phone calls, and lack of payment and age of past due balances, we were forced to turn the account over to our collection agency We have made every attempt to contact Ms [redacted] regarding her outstanding balanceIf patients address's change, it is their responsibility to contact the practice and let us knowAny unpaid balances on account after days is forwarded to our collection agencyWe were more than fair in trying to give Ms [redacted] the opportunity to clear this account, due that the services were completed in April and May of 2014, over a year to clear the balance We are more than happy to work with Ms [redacted] , if she'd like to pay her balance in full she can contact the office and we can take a credit card over the phoneAt that point, we will contact our collection agency and remove her account with them Thank you, [redacted] Littleton Dental (XXX)XXX-XXXX Final Consumer Response / [redacted] (4200, 28, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bottom line is I would never trust a place like this, they are liars she told me over the phone she had my wrong address on file She never left a voice message and I would not visit a practice that has someone who is in charge of the billing that lies They could have gotten my correct address from my insurance cardThis has been a tough lessen for me on who you can trust
Initial Business Response / [redacted] (1000, 12, 2015/09/24) */ We have written off Ms [redacted] remaining account balance Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/10/16) */ ***Document Attached [redacted] I do not accept the dental office's response that I will not be getting any of my money back for services that I paid for that I did not receiveI was waiting to receive my offical documentation from the insurance company, which I now have, to prove that they in fact have retracted their payment to the officeIn their appeal to the denatl office, it shows that the crown was never seated in my mouth, thus the insurance company will not pay for services that were not provided either Please see attached documentation to prove that Aetna has recouped their payment from the office that was paid to them What is my next step to get MY money back that I paid to the office for services that were not provided? If I need to file with small claims court I certainly will as I EXPECT a refund from this unethical practiceThis is unbelievable that it has to go this far!
Initial Business Response /* (1000, 12, 2015/09/24) */
We have written off Ms. [redacted] remaining account balance.
Initial Consumer Rebuttal /* (3000, 20, 2015/10/16) */
[redacted]Document Attached[redacted]
I do not accept the dental office's response that I will not be getting any of my money back for...
services that I paid for that I did not receive. I was waiting to receive my offical documentation from the insurance company, which I now have, to prove that they in fact have retracted their payment to the office. In their appeal to the denatl office, it shows that the crown was never seated in my mouth, thus the insurance company will not pay for services that were not provided either.
Please see attached documentation to prove that Aetna has recouped their payment from the office that was paid to them.
What is my next step to get MY money back that I paid to the office for services that were not provided? If I need to file with small claims court I certainly will as I EXPECT a refund from this unethical practice. This is unbelievable that it has to go this far!
Initial Business Response /* (1000, 8, 2015/06/03) */
On X-XX-XX in the afternoon Ms. [redacted] contacted our office here at Littleton Dental and was stating she owes $5000. I responded to her that I would need to look up her account and see what the balance tends to be. I informed her as I drew the...
account up which was under her son [redacted] who is the patient that was seen several times in our office for dental treatment had been turned over to collections dept. [redacted] Ms. [redacted] mentioned that why does she have a $5000 balance I informed her the account has been turned over to a Collection co. [redacted] and she would have to contact them and speak to the collections services the account is not in our hands any longer. I did mention to her the balance the account had before it was turned over to collections and asked her if she would like to take care of the balance and I could see if we could speak with the Collection Office that is taking care of her account. Ms. [redacted] responded back and said she had no intentions of taking care of her bill she had 2 insurance dental plans and she feels she should not be owing anything. I explained to her that just because she has 2 dental insurance plans does not make the fact that they would cover what the other insurance did not cover. She then stated she never received any statments from our office. I informed her we have record of when each statement and letters had been sent out monthly for over 4 months since we did not receive any response from her we had no other option but to turn the account over to collections. I mentioned to her we also had called her cell # several times I mentioned the most recent calls were 2 phone calls left messages on her cell phone to call us back and we had no response. I had informed her the address we had on file and the phone #. Ms. [redacted] said the phone # was correct but claimed she never received any messages from our office. We do have record of the day and time we have attempted to reach her and had left messages that states in our notes in her file. Ms. [redacted] mentioned the address had 2 of the middle numbers reversed wrong- I [redacted] Mgr) corrected the error but informed her that we have not received any of the statements returning back to our office on our statements envelope is stated to notify us of address correction requested. We have never received any such mailings from the post office being returned or change of address. So I know that the statements had to be delivered to her address, otherwise they would of returned back to our office stating why. I also informed Ms. [redacted] that she had signed our office policy form on the first day we had seen her son for dental treatment and on the office policy it does state insurance is not a guarantee of benefits, that anything insurance decides not to pay or pay less on would be the patient/responsible party responsibility to take care of that matter. I sent Ms. [redacted] a copy of the office policy she signed. also she had agreed to the treatment being performed on her son. We are a dental office we are not an insurance company and we can only quote our patients an ESTIMATE which is stated in the office policy and the treatment plans the patient/responsible party sign so they are aware of our policy. Last I mentioned again to Ms. [redacted] would she intend to try to pay the balance of what was on her son's account today I could try to reach [redacted] services and see if we could get this worked out, but Ms. [redacted] kept saying that she never received the statements and her conversation stated she would not move forward with wanting to resolve the matter she had a balance on [redacted] account( her son). I [redacted] office mgr) tried to work with Ms. [redacted] in a reserved manner but she chose what direction she wanted to settle in - I tried to help her but she would not respond just repeat herself over and over about she didn't receive any statements and she did not receive any phone calls from our office. We are a reputable office and do try to contact our patients to resolve matters like this one, but when a patient is not willing to cooperate and not try to work out the issue then this is out of our responsibility but to turn the account over to our Collection Services.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just reading over the response the first word that comes to my mind is deceitful ,the conversation that [redacted] said never happen the way she started.
I have opened up a fraud case with Littleton in regards to this matter as well to see what their billing practices are.
If anyone out there is reading the reviews stay away from this practice, it will save you time and money.
Far better to go to honest practices that are up front about costs and billing.
Final Business Response /* (4000, 26, 2015/09/18) */
Response from Littleton Dental for Ms. [redacted], Ms. [redacted] son, was seen in our practice for extensive dental treatment. Once both of Ms. [redacted]'s insurance paid on all claims for [redacted], we began sending statements to address given to us on account. After a couple of statements were sent, and no response from Ms. [redacted], nor did we receive any type of returned mail from the post office, altering us that the address may have been correct, and statements may have not been received.
Ms. [redacted] should have received explanation of benefits from each of her insurance carriers, breaking down cost, what was paid to us, and what was due from the patient for services rendered. Before sending any account to our collection agency, it is our policy to try and contact the patient by phone. Again, this was done, with no response.
Due to lack of response, either by mail or phone calls, and lack of payment and age of past due balances, we were forced to turn the account over to our collection agency.
We have made every attempt to contact Ms. [redacted] regarding her outstanding balance. If patients address's change, it is their responsibility to contact the practice and let us know. Any unpaid balances on account after 90 days is forwarded to our collection agency. We were more than fair in trying to give Ms. [redacted] the opportunity to clear this account, due that the services were completed in April and May of 2014, over a year to clear the balance.
We are more than happy to work with Ms. [redacted], if she'd like to pay her balance in full she can contact the office and we can take a credit card over the phone. At that point, we will contact our collection agency and remove her account with them.
Thank you,
[redacted]
Littleton Dental
(XXX)XXX-XXXX
Final Consumer Response /* (4200, 28, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is I would never trust a place like this, they are liars she told me over the phone she had my wrong address on file.
She never left a voice message and I would not visit a practice that has someone who is in charge of the billing that lies.
They could have gotten my correct address from my insurance card. This has been a tough lessen for me on who you can trust.