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Litton Ford-Mercury Sales

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Litton Ford-Mercury Sales Reviews (30)

Mr. [redacted] stated he had a leak prior to the installation of solar. He also stated he had the leak repaired by a roofer. The repairs to the leak may have failed, but there is no evidence this was caused by the solar. 1st Light Energy would be more then happy to provide Mr. [redacted] with a proposal to temporarily remove the solar panels, where need, to allow the roofers access.

Mr. [redacted] received permission to operate his system from the utility company on 5/19/17, 4 days after customer filed this complaint. The repairs were completed on 5/31/17 and the customer expressed his gratitude with our services.

Mr. [redacted] has agreed to close the complaint for 1st Light Energy, Inc. on the Revdex.com website as both parties have come to an agreement. Please contact [redacted] with any questions at: [redacted] Sincerely,EMAIL (002)[redacted] | Executive Assistant

I am...

rejecting this response because: Am I to assume that I would pay the fees?  This is unacceptable as I would still be paying for your error.  Also, the East Coast Sales Director stated that the permits have to be in before work starts.  Would this actually work?  What was the outcome of that case?  Were the permits filed just to close the case (with no Property Tax Abatement received)?

I am rejecting this response because: I don't agree. There was an existing leak that was fixed before they installed the panel. My point is they to email or phones calls.  And the leak re-developed after they  installed the panels around the same spot.

I am rejecting this response because:the company was supposed to receive15000 dollars as loan amount I have email clarifying this amount but they withdrew $28000.00 secondly if the loan agreement which they are mentioning they were to get 80percent of installation cost and the installation cost is as per contract around 15000dollars so how did they take out 28000 dollars on my account from Mosaic why the advance  and rebates not adjusted now secondly the contract was to install 23 panels they installed only 20or 21 panels of 300+ watts no one gave walk through can they produce a document or name of person who was explained the functioning of systemthe contract was to give min of specific amont of KWH which is not being acheived or received by us from records of 2months of PSEG records so that is not as per contractstill the company says we have not cheated regarding dropping my call there accounts rep was called numerous times she hung up the calls behaved rudely

We have addressed these questions in quite a bit of detail in previous responses so this response will be brief and if you would like a more detailed response please read previous responses.  The agreement that both parties signed advises the customer to seek professional tax advise about qualifying for the Income Tax Credit.  It is impossible for our company to know that personal tax situation of every customer.  To address the second statement,the loans are 2 fold. A same as cash loan and a term loan.  the term loan has a locked in interest rate of 2.99% for 12 years.  The Same as cash loan is designed to be paid off within the period of one year.  the interest for the 1st year is 0%.  If the customer fails to pay that loan off with in one year the interest rate increases to a higher rate.  All these terms and conditions are and were in writing in the agreement the customer signed with us and in the paperwork provided to the customer by greensky the loan company long before the system was installed.  THank you

1st Light Energy contacted the customer and resolved issue.

I have looked into this and here is what I have found out.Your system was approved to be up and running by SCE on 12/22/14. I looked at the production of the system for two years from that time and the system produced 15,925 kWh in two years. From the proposal that you were sold the system was expected to produce 10,133 kWh each year so over the two years that should have been 20,266 kWh. So if we take the actual to what was estimated then we see the system produced 79% of expected even though there was a wiring issue which is a difference of 4,321. One thing to note is that contractually we did not offer any production guarantees and we do feel there is some responsibility on the customer to monitor their system which is why we install monitoring. Obviously if we are made aware of a warrantable issue then we need to get it fixed but we can’t fix what we don’t know. That being said I do want to ensure our customers that even though contractually we don’t have any obligation here I do want to work out a fair resolution. Whenever I have a customer come to us about paying for under generation and getting paid for what was not delivered I ask this question. If the system produces more than expected are you willing to pay us more since it did better? If we take the 4,321 kWh’s that were short and times that by an electric rate of $.19  then we get to an amount of $864.20. So here are my two proposed solutions:1-we split the difference which is $432.10 since there was some obligation on your part to check the system and notify us of an issue. 2-I will pay the entire $864.20 for the total under production but if the system produces more in the future you agree to pay me the same rate for anything over the 10,122 that was part of the proposal?I want to be fair and I think that both of these options accomplish this.As for the Instantaneous Power showing offline I am not sure why that is the case. It looks like the locus monitor has not reported the last couple days. I will have service look into this. Any chance that it has lost its network connect or been unplugged?

Our response to the customer is as follows: We appreciate you reaching out to us. According to your solar monitoring, your system is producing well. We would be more than happy to perform a free site assessment. Please email us the last 12 months electric bills and we will analyze your usage...

since solar. Our email address is [redacted]

I am rejecting this response because:When they first sold us the solar panels no one mentioned that the payment were set to increase on a yearly basis. I understand that they are not [redacted], but they are the ones that sold the product in another language then what the contract was written in. I appreciate their willingness to solve the dispute with this payment plan, but it doesn't work for me. I do not want these solar panels, and this is not what I had agreed to upon purchase.

Unfortunately, there is no reference of the customer receiving the NYC Property Tax Abatement. We can look into going back and resubmitting the permit with the abatement, which has been done once before.There are fees associated with this though. Please let us know if you would be interested.

I have responded each time there has been a response needed. I cannot explain why the last one was not received. Below is a synopsis of the events leading up to Mr. Jaswant Singh sending the Revdex.com his concern. [redacted] system was installed in April of this year.  A utility representative went out just before we got PTO; Permission to Operate on 5/5, to install the new meter.  We believe [redacted] thought this was a 1st Light representative turning on the system. Our policy is to contact the customer by email when PTO is received and let them know they can turn on their system and to ask them to contact us if they need help.  We supply a TOP; Turn Over Packet to thecustomer with simple instructions and copies of all his documentation from the project.  His assigned Account Manager,[redacted] also called him to check and left a detailed message to call us if he needed any help. He never called back. We have a record of all email and phone logs for every communication done on behalf of this customer.  He waited over three months to finally contact us, after receiving larger than expected utility bills.  I have also attached, previously his June utility bill which reflects an increase in his usage from last year to this year.  This will account for much of his increased cost, over and above the months that he thought his system was on and his billswere based solely on his usage. When this came to our attention by the customer,  we acted immediately to help when wefound he did not turn on his system. Instruction was given and after his system was on and working properly,he then wanted us to pay the bills for the time he did not turn it on. We are under no obligation to monitor his system.  Wehave since gone to this customer’s house and inspected his whole system, which is functioning properly,  and installed a [redacted], monitoring device, at no cost to the customer, as a good faith gesture. We feel we are not responsible for making sure the customer followed up and turned on his system if he never responded to the email alert and an account manager message.  We hope this no charge monitoring device will give the customer piece of mind for the future as he can readily see his system’s performance.  We will give outstanding customer service if the need arise.Thank you for your consideration of this matter,[redacted]

We are currently working with the customer to resolve the issue.

Mr. [redacted]'s signed contract clearly states there would be a 2.9% annual increase. The customer would also have received a copy of this signed agreement in their email, which would show that the original and only rate was 6.986 kW with a $.135/2.9%. Mr. [redacted] electronically signed the...

original agreement and there were no changes to the customers rate beyond that point. The email address we have on file is [redacted]. We use digital signature for all agreements with 1st light and sometimes the signatures look different because of the way in which digital signatures work by either adopting a signature or writing on the screen digitally.  That may have confused the customer because the signature may look different than an ink signature.  From what we can see everything on this agreement was exactly as what was originally signed and promised to the customer at the point of sale. Since the complaint was filed, the original sales manager contacted Mr. [redacted] and explained the agreement again, answering any questions the customer had.  1st Light Energy feels the customer's concerns have been addressed.

The customers complaints are all items outside of the terms of the signed agreement which we have responded to previously.  Our agreement does not list or promise any monthly payment rates so unfortunately at this time we don't have any further response or comments since we have made multiple...

replies to this customers claims and at this time we don't see any new complaints in the customer's response that we haven't already responded to.  We have nothing further to add then what has already been stated previously. Thank you,

I am rejecting this response because:first the statement made by the business is untrue and they have never attempted to clarify the issue but the example they are saying is not what it should be thay have already accepted theoritically for not putting in panels as promised but also if you account for energy losses how can the lesser number panels generate the same energy also to take variables like clouds etc so accounting these the reduction in panels as explained is not correct also they were paid by the financer directly so why they went against the contract and withdraw the amount which was not as per contract why are they now not going to lender and clarify or resolve the issue did they ever attempt to resolve three way none of the steps have been taken but only just throwing ball from their end to lenders pocket

There has been some confusion as the customer has stated, but we want to assure the customer that we haven't cheated anyone out of anything.  Quite simply the contract has a total system cost of $28,950....

 That is the amount of money that the customer is responsible to ensure that 1st light energy receives for our goods and services provided which we did receive.  The way we are paid for the total system cost is broken up in different methods and in this case by loan, and a rebate from a SREC company.  The customer signed a separate loan agreement with a company called  [redacted] .  The financial complaints the customer has are with this company not ours so if they want to file a Revdex.com complaint it needs to be with them. We cant speak for them, but we do know how they operate and they way their offer works.  The loan through [redacted] is set up as such that the remaining cost after the  SREC rebate is received  is put into one loan.  That total amount is eligible for a 30% federal tax credit, so [redacted] gives the customer 18 months to file, claim, and receive that 30% federal tax credit.  [redacted] expects the customer to pay off that 30% before the 18 months, and if the customer doesn't then the loan will re-amortize and have a higher interest rate and loan payment.  After the 30% of the loan is paid off that would leave the customer with a loan amount of $15,000. as the customer states. We have instructed [redacted] that is how the loan should be set up, so if there is a problem with the loan the customer needs to file a Complaint against that company not ours since we have done everything we could  The legal loan documents and terms are with another company.  We are still willing to assist in any way possible to help the customer to work with their loan company.  The claims that we hung up on the customer saying we that weren't ready to resolve cant be addressed because no one in our company is aware of such a conversation existing so we can only speculate that there must have been some type of miscommunication or misunderstanding. We would never intentionally hang up on a customer.  The last part of the complaint we can address is her system working correctly.  We walked the customer though turning on the system on the phone and performed some checks to make sure the system was on.  Since the customer states they believe there system isn't working correctly we will make a service case so we can make sure it is working correctly and take any steps necessary .  Thank you,

Consumer states: The company has not addressed my issues about the salesman saying that my $5,668.80 would be returned back to me. I do not see this applied to my account. I was told that their was a fix rate and but I am paying interest. I would like to have an answer for that. I am really concerned about the amount that they say I owe.

1st Light Energy goes great lengths to provide great customer service and quality workmanship. That goes without saying that mistakes can happen. On April 3rd, 2017, I spoke with [redacted] to discuss his review and how we can remedy his negative experience. I apologized for the lack of...

communication from his account manager and that we didn’t recognize his experience sooner. Per [redacted] request, he was assigned a new account manager to re-establish his communication with 1st Light. His main frustration was the long wait time to receive his referral checks. I explained to [redacted] our standard procedure: referral checks are paid out approximately 6 weeks after a system is turned on. After investigating the accounts referred by [redacted], one had been turned on in late February and his check was very close to being issued, the other customer did not yet have his system turned on and we were waiting on the local utility to complete their final inspection, something that is out of 1st Light’s control. [redacted] seemed reasonable and we rushed the first check within a few days. After confirming that his frustrations have been alleviated, I asked if he’d kindly remove his negative review. [redacted] agreed and said he would be willing to do that for us. We had a gentleman’s agreement. Later that week I followed up with [redacted] to ensure he received check. [redacted] acknowledged that he received it. I asked if he would now take down the review and he agreed he would. Two more days had passed and the review was still showing. Once again, I called [redacted] and he said he would remove the review. On Monday, April 10th, the review was still up and I called [redacted] again and asked if he would take it down. [redacted] said he would not take it down until he received his other check. I explained that I followed through with my end of the deal and I pushed to take care of him. Furthermore, I could not send the second check since it was not ready to be processed. I have acknowledged our wrongdoing and made steps to move forward in a positive direction. [redacted] failed on his promise after we did everything in our power to treat him fairly and remedy the situation. To keep a review up and continue slandering the company is exactly opposite of what I expected. We strive to provide excellent customer service with quality installations and sometimes we miss the mark. We take all our complaints very seriously and hope you don’t judge the entire company by this one experience.

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