[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Please provide a date for the record of when the full refund will be mailed
We have met with the customer outside of regular business hours to meet her scheduling needsWe installed the appropriate parts but she is not satisfiedWe have reached out to her to schedule management to meet with her to assess her issuesWe are waiting on her response to this offer to further address her concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I was contacted by email from the company as expressed in the messageThe email read as follows.***, I am working on getting a trusted source ours to help with this situation so we can reach a solution for youThey are reviewing your pictures and I will be back in touch with you in the am.Thank you,*** It is now 8/@ 1:PM and I have not heard from [redacted] as to a solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, June 30, 1:PM Subject: RE: [redacted] complaintThank you so much for your timely responses! Yes, I am happy-- handyman came out to give an estimate and was appalled that a business doesn't have enough sense to even 'knock on the wood to locate a studThe company WILL come back, remove the caulking that was compromised, glue my existing marble 'back' to the wall, re-caulk, and hang the shower door back upThanks again for your help!!!
Since the customer will not allow us to fix the leak, we will refund him the $he requestedHowever, we will not service this shower door in the future We will mail him a check for $
Money has been refunded and plans are in effect to finish the installation We will be in touch by close of business tomorrow.Regards,Shower Doors of Houston
No I have not get the replacement yet I did get a call from the merchant earlier this week about thatI already filed a dispute claim with my credit card company about weeks agoI do appreciate the help from Revdex.com but I think that is more likely the main reason the merchant appears to start to take some real action
The final grade for the *** residence was contracted, completed, accepted, and paid for through the home builder. The site was not ready for us until winter. The work on the property was completed through the rough grade in December 2014, as is customary for that time of year.
Before the weather permitted coming back to finish in the spring, the home owner installed a fence and additional trees through a private vendor. The property is wooded with a steep incline. It was not possible to grade the swell differently without removing the entire fence and the newly installed trees. Carmel Turf Care was not contracted or paid to final grade with in these conditions Specific warranties were given to the home builder, please find them attached and note the section titled Turf, Grass, Sod. Weather conditions and record rainfall are not covered. Grass seed it true to it’s name and is grass seed only. Outside weeds coming in cannot be guaranteed to not occur Due to the difficult site conditions of the fence, new trees, steep incline, and wooded lot, the fence was hitThe $was paid for through a $credit on invoice #on 3/27/and a checked #for $issued on 8/24/15. The total invoice was $and Mr*** accounted for the credit and paid $901.25. The invoice was for hydro seeding only. Again, all the other work was contracted through the home builder We have experience numerous issues in regards to this particular home builder and the home owners that contract him. Because of this, we no longer accept work from this particular home builder and have updated our Comprehensive Warranty even more in hopes to better educate the end consumer of expectations Sincerely, Service is our Second Nature! Renee K*** Office Manager US N, Suite B Cicero, IN 46034-317-758-5722, Office 317-758-5744, Fax CarmelTurfCare.com
Management spoke to the customer as soon as they called to report an issue. We explained that our shower doors are installed without drilling into a stud behind the wallIt is not customary to need a stud behind the wall and therefore we don't check for one at the time of sale. We
install on cultured marble regularly and do not see a consistent issue with how our doors perform on this type of substrate so there was no way for us to expect a future concern. We do provide a warranty that covers the performance of what we install, but cannot include the surrounding area:"Shower Doors of Houston is not liable for conditions caused by misuse or abuse, failure to clean or maintain glass or any structural changes to surrounding installed area that might cause damage, including any acts of God. In addition, Shower Doors of Houston is not responsible for issues that arise due to items inside the wallsThis includes, but is not limited to, water pipes, electrical wiring and insufficient mounting support."We immediately sent a crew to remove the door so that a contractor could address the issue with the wall and have already told the customer that we are not charging them to remove the door nor reinstall the doorWe are scheduled to re-install the door on Wednesday per the customer's scheduling request. Management has spoken to the customer multiple times to help with the situation and we will continue to aid the customer where we can
We installed Mr. [redacted]’s shower door in 2012 and did not
receive any follow up calls for service until this year 2015. He claims
we cracked his tile, but never made mention of this until this year.
There is no way to know if the crack was caused by our crew nearly three...
years
later.
Per our warranty coverage, we went to Mr. [redacted]’s house
and serviced a leak. He complained about this ShowerGuard glass, but we
did not find any defects with the glass. We even left him a bottle of
cleaner that we found to be useful in removing water spots. We informed
him that any further questions or concerns with his ShowerGuard glass must be
reported by him to ShowerGuard directly as ShowerGuard warranties its products
with the homeowner directly.
We received a follow up call to service a leak again, but
upon calling the customer the day of the service, he told our crew that the
issue was fixed already and not to come.
We are happy to provide service if needed, but any concerns
regarding ShowerGuard must be relayed by Mr. [redacted] to ShowerGuard directly.
Money has been refunded and plans are in effect to finish the installation. We will be in touch by close of business tomorrow.Regards,Shower Doors of Houston
The customer was made aware that the broken tiles occurred due to the type of tile they are. As they are glass tile, there is no way to guarantee they cannot break during installation. However, we agreed to refund the customer a portion anyway and replace the chipped panel. The glass was...
reordered on 11/11/2016, per my discussion with the customer. However, he said he was not ready to have us back at his home yet for personal/family reasons. I have been waiting on the customer to contact me that he is ready for this and then we can proceed with the refund.
Since the customer will not allow us to fix the leak, we will
refund him the $200 he requested. However, we will not service this shower door
in the future. We will mail him a check for $200.
We apologize for any delay in responsive action. The glass has been reordered and we will contact the customer this week to schedule the replacement.Tell us why here...
No I have not get the replacement yet. I did get a call from the merchant earlier this week about that. I already filed a...
dispute claim with my credit card company about 2 weeks ago. I do appreciate the help from Revdex.com but I think that is more likely the main reason the merchant appears to start to take some real action.
We sold a custom framed enclosure to [redacted] on
5/5. Our typical lead time is about 10 days, which put our installation
date of 5/20 within our normal time. Since our work is custom and glass
is cut by hand, there can be errors. We provide a warranty, ensuring that
our...
customers get the product for which they paid. Sometimes that means
we have to re-fabricate glass as in this case.
We always schedule 2 hour arrival windows. We will try
to accommodate tighter windows for customers, but we can never make promises to
arrive by an exact time. The custom nature of our work means that some
installations may take longer than expected. In this case, our crew was
not able to arrive until closer to the 2 pm time, but they were still going to
arrive within the 12-2 window. Had that window not been convenient for
the customer, we could have rescheduled for another day altogether, but she did
not request that. We would not promise to be there by an exact time of
12:30.
When discussing these issues with [redacted], I offered
her a discounted rate and an installation date and time of her choosing;
whether that was after hours or on a Saturday. I tried to continuously
tell the customer that we were willing to do all of this for her because of the
issues we had and wanted to ensure she was not further inconvenienced. I
kept repeating these offers to her as she continued to ask for her money
back.
We don’t want to leave a customer unhappy with the product
or service that we provide, which is why we will do whatever is necessary to
correct the quality of the installation rather than just refund the
deposit. We do not typically offer discounts, but I did make that
exception in an effort to make things right. My offer for a discount and
new installation date have still not been accepted. We have offered her
practical solutions with no consideration in return. Our offer is still open - a discounted price of $1,000 total with an installation day and time of the customer's choosing, including outside of our normal installation schedule.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards, I was contacted by email from the company as expressed in the message. The email read as follows.[redacted], I am working on getting a trusted source ours to help with this situation so we can reach a solution for you. They are reviewing your pictures and I will be back in touch with you in the am.Thank you,[redacted]
It is now 8/8 @ 1:55 PM and I have not heard from [redacted] as to a solution.
We have met with the customer outside of regular business hours to meet her scheduling needs. We installed the appropriate parts but she is not satisfied. We have reached out to her to schedule management to meet with her to assess her issues. We are waiting on her response to this offer to further...
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Please provide a date for the record of when the full refund will be mailed
We have met with the customer outside of regular business hours to meet her scheduling needsWe installed the appropriate parts but she is not satisfiedWe have reached out to her to schedule management to meet with her to assess her issuesWe are waiting on her response to this offer to further address her concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I was contacted by email from the company as expressed in the messageThe email read as follows.***, I am working on getting a trusted source ours to help with this situation so we can reach a solution for youThey are reviewing your pictures and I will be back in touch with you in the am.Thank you,*** It is now 8/@ 1:PM and I have not heard from [redacted] as to a solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, June 30, 1:PM Subject: RE: [redacted] complaintThank you so much for your timely responses! Yes, I am happy-- handyman came out to give an estimate and was appalled that a business doesn't have enough sense to even 'knock on the wood to locate a studThe company WILL come back, remove the caulking that was compromised, glue my existing marble 'back' to the wall, re-caulk, and hang the shower door back upThanks again for your help!!!
Since the customer will not allow us to fix the leak, we will refund him the $he requestedHowever, we will not service this shower door in the future We will mail him a check for $
Money has been refunded and plans are in effect to finish the installation We will be in touch by close of business tomorrow.Regards,Shower Doors of Houston
No I have not get the replacement yet I did get a call from the merchant earlier this week about thatI already filed a dispute claim with my credit card company about weeks agoI do appreciate the help from Revdex.com but I think that is more likely the main reason the merchant appears to start to take some real action
We contacted the customer via email on 8/that we are working on a solution for his problem and will contact his soon with further help
The final grade for the *** residence was contracted, completed, accepted, and paid for through the home builder. The site was not ready for us until winter. The work on the property was completed through the rough grade in December 2014, as is customary for that time of year.
Before the weather permitted coming back to finish in the spring, the home owner installed a fence and additional trees through a private vendor. The property is wooded with a steep incline. It was not possible to grade the swell differently without removing the entire fence and the newly installed trees. Carmel Turf Care was not contracted or paid to final grade with in these conditions Specific warranties were given to the home builder, please find them attached and note the section titled Turf, Grass, Sod. Weather conditions and record rainfall are not covered. Grass seed it true to it’s name and is grass seed only. Outside weeds coming in cannot be guaranteed to not occur Due to the difficult site conditions of the fence, new trees, steep incline, and wooded lot, the fence was hitThe $was paid for through a $credit on invoice #on 3/27/and a checked #for $issued on 8/24/15. The total invoice was $and Mr*** accounted for the credit and paid $901.25. The invoice was for hydro seeding only. Again, all the other work was contracted through the home builder We have experience numerous issues in regards to this particular home builder and the home owners that contract him. Because of this, we no longer accept work from this particular home builder and have updated our Comprehensive Warranty even more in hopes to better educate the end consumer of expectations Sincerely, Service is our Second Nature! Renee K*** Office Manager US N, Suite B Cicero, IN 46034-317-758-5722, Office 317-758-5744, Fax CarmelTurfCare.com
We will be providing a full refund
Management spoke to the customer as soon as they called to report an issue. We explained that our shower doors are installed without drilling into a stud behind the wallIt is not customary to need a stud behind the wall and therefore we don't check for one at the time of sale. We
install on cultured marble regularly and do not see a consistent issue with how our doors perform on this type of substrate so there was no way for us to expect a future concern. We do provide a warranty that covers the performance of what we install, but cannot include the surrounding area:"Shower Doors of Houston is not liable for conditions caused by misuse or abuse, failure to clean or maintain glass or any structural changes to surrounding installed area that might cause damage, including any acts of God. In addition, Shower Doors of Houston is not responsible for issues that arise due to items inside the wallsThis includes, but is not limited to, water pipes, electrical wiring and insufficient mounting support."We immediately sent a crew to remove the door so that a contractor could address the issue with the wall and have already told the customer that we are not charging them to remove the door nor reinstall the doorWe are scheduled to re-install the door on Wednesday per the customer's scheduling request. Management has spoken to the customer multiple times to help with the situation and we will continue to aid the customer where we can
We installed Mr. [redacted]’s shower door in 2012 and did not
receive any follow up calls for service until this year 2015. He claims
we cracked his tile, but never made mention of this until this year.
There is no way to know if the crack was caused by our crew nearly three...
years
later.
Per our warranty coverage, we went to Mr. [redacted]’s house
and serviced a leak. He complained about this ShowerGuard glass, but we
did not find any defects with the glass. We even left him a bottle of
cleaner that we found to be useful in removing water spots. We informed
him that any further questions or concerns with his ShowerGuard glass must be
reported by him to ShowerGuard directly as ShowerGuard warranties its products
with the homeowner directly.
We received a follow up call to service a leak again, but
upon calling the customer the day of the service, he told our crew that the
issue was fixed already and not to come.
We are happy to provide service if needed, but any concerns
regarding ShowerGuard must be relayed by Mr. [redacted] to ShowerGuard directly.
Money has been refunded and plans are in effect to finish the installation. We will be in touch by close of business tomorrow.Regards,Shower Doors of Houston
The customer was made aware that the broken tiles occurred due to the type of tile they are. As they are glass tile, there is no way to guarantee they cannot break during installation. However, we agreed to refund the customer a portion anyway and replace the chipped panel. The glass was...
reordered on 11/11/2016, per my discussion with the customer. However, he said he was not ready to have us back at his home yet for personal/family reasons. I have been waiting on the customer to contact me that he is ready for this and then we can proceed with the refund.
Since the customer will not allow us to fix the leak, we will
refund him the $200 he requested. However, we will not service this shower door
in the future. We will mail him a check for $200.
We apologize for any delay in responsive action. The glass has been reordered and we will contact the customer this week to schedule the replacement.Tell us why here...
No I have not get the replacement yet. I did get a call from the merchant earlier this week about that. I already filed a...
dispute claim with my credit card company about 2 weeks ago. I do appreciate the help from Revdex.com but I think that is more likely the main reason the merchant appears to start to take some real action.
We sold a custom framed enclosure to [redacted] on
5/5. Our typical lead time is about 10 days, which put our installation
date of 5/20 within our normal time. Since our work is custom and glass
is cut by hand, there can be errors. We provide a warranty, ensuring that
our...
customers get the product for which they paid. Sometimes that means
we have to re-fabricate glass as in this case.
We always schedule 2 hour arrival windows. We will try
to accommodate tighter windows for customers, but we can never make promises to
arrive by an exact time. The custom nature of our work means that some
installations may take longer than expected. In this case, our crew was
not able to arrive until closer to the 2 pm time, but they were still going to
arrive within the 12-2 window. Had that window not been convenient for
the customer, we could have rescheduled for another day altogether, but she did
not request that. We would not promise to be there by an exact time of
12:30.
When discussing these issues with [redacted], I offered
her a discounted rate and an installation date and time of her choosing;
whether that was after hours or on a Saturday. I tried to continuously
tell the customer that we were willing to do all of this for her because of the
issues we had and wanted to ensure she was not further inconvenienced. I
kept repeating these offers to her as she continued to ask for her money
back.
We don’t want to leave a customer unhappy with the product
or service that we provide, which is why we will do whatever is necessary to
correct the quality of the installation rather than just refund the
deposit. We do not typically offer discounts, but I did make that
exception in an effort to make things right. My offer for a discount and
new installation date have still not been accepted. We have offered her
practical solutions with no consideration in return. Our offer is still open - a discounted price of $1,000 total with an installation day and time of the customer's choosing, including outside of our normal installation schedule.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards, I was contacted by email from the company as expressed in the message. The email read as follows.[redacted], I am working on getting a trusted source ours to help with this situation so we can reach a solution for you. They are reviewing your pictures and I will be back in touch with you in the am.Thank you,[redacted]
It is now 8/8 @ 1:55 PM and I have not heard from [redacted] as to a solution.
We have met with the customer outside of regular business hours to meet her scheduling needs. We installed the appropriate parts but she is not satisfied. We have reached out to her to schedule management to meet with her to assess her issues. We are waiting on her response to this offer to further...
address her concerns.