Litton Loan Servicing, L.P.

***, Thank you for reaching out to the Revdex.com for resolving this dispute, we are more than happy to provide the information we have to help the Revdex.com with the resolution. It seems that your primary concern is the cost that you paid for *** when you originally purchased it and when you renewed
it. I’ll do my best to address that concernIt’s against our policy to have any employees to discuss costs of products and services with our customers. I would be very interested in knowing who spoke to you about the cost of service and when. Most of our staff isn’t aware of the cost analysis is on any of the products that we sell. Our $*** product was sold with a Year license of the product as well as one year of support from Tech 2U, in the event that *** has any issues we cover it. Our $product also includes a remote support service to renew the product and update it to the newest version once per year, which you took advantage of twice. When you purchase *** directly from *** you don’t get support from Tech 2U for the product or the free remote support annually to renew the product and upgrade the version that you have installed in your PC. The last record we have of providing any service to you was in March of 2014. Before that was in March of 2013. In both instances, no services were paid for, only the $*** renewal and upgrade to the newest version. If you can please provide any documentation that you’ve used us in the last year, I can help you further but the last product that we provided you expired nearly a year ago. Considering there weren’t any concerns about the functionality of your computer and the *** product, I’m afraid that we cannot offer you any refund as you’re nearly a year out of any product warranty that we would offer and it sounds as if the product has done its job as expected

After carefully reviewing the details of the service provided for the customer, Tech 2U issued a full refund to the customer on 8/24/

We reached out to customer on 9/6/(day complaint was received) and per the customer's requested we are processing the $refund

[redacted], Owner of Tech 2U, reached out to customer and resolved complaint without further need/involvement of Revdex.com.

I am rejecting this response because:Tech 2U states it’s against their policy for any employee to discuss costs with customers, I find that to be questionable because it was always an employee who informed me of costs for a service or product.  They also state the $59 charge was for the [redacted] product as well as remote support service for the product. I was told $59 was the cost of the product itself.  Had I known I was being charged an additional $25 for remote support, I would have declined and contacted [redacted] directly.  Due to ongoing computer issues, I was no longer comfortable using Tech 2U services and therefore stopped in 2014.  But this is not about the last time I used their services or about product warranty; this is about the extra cost in addition to the product that I was never made aware of.  [redacted] provides a 1 year license of the product, automatic renewal of the newest version and free phone support service.  Since purchasing the product directly from [redacted], I have had no computer issues.   I find it to be so unprofessional that the owner of Tech 2U will not accept responsibility for what has happened.  Tech 2U needs to do the right and fair thing by issuing a refund AND an apology for the rudeness and disrespect that I received on the phone yesterday from their employee.

Hi Mr. [redacted] We tried to reach you in the afternoon of 6/28/16 and were unable to reach you by phone. We called again on the morning of 6/29/16 and left you a voicemail. In the voicemail we stated that we would be happy to replace your hard drive at no additional labor charge as...

long as you pay for the drive. You can either buy the drive from us or you can pick it up wherever you’d like and we will still install if for you at no additional labor charge. If you decide to cancel your chargeback with [redacted], please bring your computer to the Tech 2U nearest you and we will install one of our hard drives or a hard drive provided by you at no additional cost to you. If you still wish to chargeback down to the $99, we will not contest your chargeback. If you chargeback to $158 your [redacted] anti-virus license will remain active. Testing the hard drive requires us to run tools that can take a significant amount of time, we do not run these tools unless we see a sign of drive failure, the first time we were out we saw nothing that would indicate your hard drive was failing. The reason we uninstalled [redacted] and recommended that you use [redacted] anti-virus is because [redacted] was preventing us from installing a wireless adapter, which was the cause of you being unable to get online the first time we came out to your home. You are welcome to call and speak to me at anytime, I am more than happy to work with you and to help you. Sincerely, [redacted]Operations ManagerTech 2U

We wish to withdraw our complaint filed previously. The company has refunded out money.