Litton Travel Agency

To Whom It May Concern:I am writing a response to a customer’s statement filed with the Revdex.com.  Since I was not at the boutique when the customer bought the garment nor was I there when she returned to discuss her concern of the blouse.  Therefore, the only information I have to rely on is...

the formal complaint filed and both of my employees’ testimonies.  To begin with, the customer’s first sentence states that “….I tried on at the store…” This information confirms that since the customer spent time trying on the blouse, she would have noticed that 3 pom poms were missing from the top because my dressing room has a full-length mirror inside the dressing room as well as outside the dressing room.  According to an employee, the customer and my employee spent a considerable amount of time contemplating between this top and another top.  After discussion and trying on both tops, the customer chose the top with the pom poms.  It is necessary to give some background information about the brand because it is pertinent to this issue.  [redacted] is a quality line that I have carried for many years.  The design of this top is centered around the pom poms, which is a current trend.  Since the focal point of this top is indeed the pom poms, it would be reasonable to say that if a garment was missing 3 pom poms, it would be extremely noticeable when trying on the piece with full length mirrors and also in front of an employee.  The pom poms totally make the product what it is…..the pom poms make the statement and in turn makes the top stand out.   As far as keeping the customer there for 25 minutes, I commend my manager for doing her job and trying to go above and beyond in contacting the company, [redacted] while the customer was there to explain the situation.  The customer clearly states that “….they called [redacted] to see if they would back it up….”  My manager could have been short and abrupt with customer, but it is clearly obvious that my manager spent nearly a half hour trying to work with customer to figure out what to do.  According to my manager, the customer’s tone was belittling to my manager even though she was trying to assist her with her concerns.  The customer was not accepting or satisfied of anything my manager was trying to say and or open to any suggestions.  After exhausting all measures in behalf of the customer, the customer stormed out of the shop and threatened for the owner to make contact by the next day. Shortly after this incident, several customers shared with us that this customer had posted a derogatory post on Facebook on her page, tagging people and sharing the post.  My name was also identified in the post in an accusatory manner.    Please see attachment of FB post provided by customers. It is apparent that this customer is extremely upset, but based upon the facts, it is apparent that my manager went above and beyond with trying to satisfy the customer.  If the Revdex.com rules on behalf of the customer, then I will happily give the customer 100% refund for the product.  In all of my 18 years of business, I have never experienced someone to this degree of rage to expose themselves and others on FB with an issue that could have been resolved with generosity and kindness.  There is no need to intimidate others and threaten people of such magnitude on social media.   Desired Settlement:  If Revdex.com rules on the behalf of the customer, then I will happily refund the $173.20 to customer as long as customer removes the post from FB at their own will.  I refuse to negotiate on the refund if post is not permanently removed.  If the Revdex.com rules on my behalf, I do hope that there is not further contact in regards to this matter in the future.  Thank you,[redacted]