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Liv Avenida Apartments

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Liv Avenida Apartments Reviews (1)

Hello [redacted], We have received your email concerning your final move outcharges. I have looked into your concerns and would like to address each onewith you. First, I do apologize that you both felt as if you were denied afinal move out inspection. As per the lease, you are always entitled to...

a finalmove out inspection although it is not a requirement to be there. Ourmaintenance supervisor is the one who completes all of the final walkthroughsas he is trained in estimating final cost if there are any. It sounds from yourexperience as if [redacted] was assuming that there wouldn’t be any final chargesbased off any information she may have received. Secondly, I did look over yourmove in condition form that was submitted at move in. You had 3 separate itemslisted on the move in condition form and you did not list any carpet stains ordamage. That would indicate to us that the carpets were in great condition andwere free of defects and stains when you moved in. After you had turned in yourkeys and moved out, the apartment was walked by the maintenance supervisor andhe noted  carpet stains from foot traffic in the master bedroom and otherstains in the guest bedroom. We had our carpet company clean the carpets to seeif the stains would come up. After allowing the carpets to dry, the maintenancesupervisor did note that the stains were still present on the carpets and hetook pictures of the stains. I have attached the pictures for your reference.We then did have to replace both carpets. The charges were prorated to accountfor normal wear and tear. The expected “life” of carpets is 5 years. Becausethe carpets in the apartment were 3 years old, you were charged for the loss ofthe 2 years of the carpet life. I do hope this explains things a bit better foryou. As always, please feel free to reach out to us if you have any furtherquestions. Best regards,

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