Liva Distributors Inc

March 7, 2014
Revdex.com of San Diego
Attn: [redacted]
4747 Viewridge Ave# 200
San Diego, CA 92123-1688
Dear [redacted]
This letter is in response to a complaint assigned with ID [redacted] submitted on February 26, 2014 by
[redacted]. We want to express in our most respectful way our apologies to her...

for the
inconvenience that these issues could have caused. Everyday our staff members and some of our
vendors are responsible of check that all products are en good condition for sale and consumption,
especially perishable merchandise. Regardless if customer is not satisfied with any product purchased
has the store warranty that the product will be changed or the money back.
Inspections are made regularly for Health and Agriculture Department to meet the requirements and to
have all goods in perfect condition and fresh. Customer is welcome to come to one of our store manager
for any claim in your next visit. We do our best to offer quality and service having the interest to meet
the needs and desires of our customers to give a better service each day.
We are sending a copy of this letter to [redacted] and we invite her to continue visiting our store,
giving us the opportunity to improve customer service.
We appreciate your understanding to this matter and if you have any other concerns please don't
hesitate to contact us at the number shown above.
Sincerely,
[redacted]
Administrative Manager

Review: hi I am putting a complain regarding the food that is sold at this store first incident I had a while back maybe around 8 months ago was the their tortillas were already spoiled with green mold on a good amount of the tortillas and I went back to complain and they didn't give me a new pack without bringing in the old pack.second time around I bought one of those deal value to make a carne asada and the pack of cheese was spoiled with mold and that one I took it back and they gave me a new one, recently that this was my last draw that I decided to complain was that I bought a box of eggs and the majority of the eggs were spoiled I mean it was an awful smell nobody in my house hold wanted to eat eggs for a while also the overall the tortillas look really bad like they have been frozen and then thawed I mean thats pretty bad, I have bought meat there before but now am really hesitant to keep shopping there because I don't want my family to get ill and I use to like coming here cause its convenient but am having second doubts of the quality and products of the food.Desired Settlement: I would like an inspection to be done at the store to make sure that people are getting good quality food and just to make sure that there doing their job to throw away spoil food and stock up with good quality food.we the consumers work hard for our money and to put food on the table and there is no need to be having to go through all this, so this needs to be dealt with because I know am not the only person that has had issues with the food at this store.

Business

Response:

March 7, 2014

Revdex.com of San Diego

Attn: [redacted]

4747 Viewridge Ave# 200

San Diego, CA 92123-1688

Dear [redacted]

This letter is in response to a complaint assigned with ID [redacted] submitted on February 26, 2014 by

[redacted]. We want to express in our most respectful way our apologies to her for the

inconvenience that these issues could have caused. Everyday our staff members and some of our

vendors are responsible of check that all products are en good condition for sale and consumption,

especially perishable merchandise. Regardless if customer is not satisfied with any product purchased

has the store warranty that the product will be changed or the money back.

Inspections are made regularly for Health and Agriculture Department to meet the requirements and to

have all goods in perfect condition and fresh. Customer is welcome to come to one of our store manager

for any claim in your next visit. We do our best to offer quality and service having the interest to meet

the needs and desires of our customers to give a better service each day.

We are sending a copy of this letter to [redacted] and we invite her to continue visiting our store,

giving us the opportunity to improve customer service.

We appreciate your understanding to this matter and if you have any other concerns please don't

hesitate to contact us at the number shown above.

Sincerely,

Administrative Manager