Livali Moisturizer Reviews (%countItem)
Livali Moisturizer Rating
Address: 70 Wynford Dr PO Box 127, North York, Ontario, Canada, M3C 1J9
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I placed a order for face cream online for 4.95 A month later I received another jar of the cream. Then I got my credit card bill and say I was being charged a 89.95 fee for the face lotion. called the company and they said they would give me a 30 percent discount I told them I was going to call the Revdex.com and credit card company because this was a ***. They sent me a email saying they canceled future orders but a week later I got another jar and another charge for the second jar. I mailed both jars back to the company and now they are saying they are are giving a credit not refund. They sent a copy of the web site for *** and the reorder process for the pills. This is for the pills not the lotion. They sent a copy of the order process for the pills not the face lotion. The order form for the face lotion had no reorder information or additional cost because if it did I would have not have ordered it. I called and asked for a copy of the order form that shows where I placed the order and has the information on the future orders and charges. It also said in the papers from the cc company that I did not contact them first but I did.
Product_Or_Service: ***
Order_Number: 8430440
Account_Number: 9008203230-01
I want them to refund my credit card. Correct the web site so people know they are going to be charged extra for future orders and it is a charge for it
RE: Case - 1389756
To Whom It May Concern:
We are disappointed that this customer is unhappy with their experience with our company and we are diligently working towards a resolution regarding this complaint.
At this time we have reviewed the customer's account and noticed that the customer has filed a dispute of charges with their cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer's account. The customer's accounts with us have been cancelled, and no future orders will be placed.
I would recommend that the customer contact their bank for any further information regarding these charges.
We apologize for any inconvenience.
Warm Regards,
***
Dispute Resolution Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
By what was sent to me by the company it does not show them making any changes to how they are selling their products and the cost for extra orders. They re *** people by the way they have their web site set up. Their should be laws regulating how they sell things on the web sites. I can only think of the thousands of people they have *** with their web site.
I Accepted a free offer of Livali Moisturizer. I couldn't get it to submit until I also accepted Livali eye creme. I agreed to pay $4.97 & $5.97 for s&h. A few days later I received an E-Magazine & was told I would be billed monthly. I managed to cancel that and was told I had ordered it. On 10-14-17 ,y account was charged for $88.97 & 89.98 for the creams, saying that I had not cancelled the order & had agreed to pay the amount. There were separate phone # for each - from Mex, Sc & Tx. I never agreed to it.
To have the $88.97 & $89-97 removed from my ***. I assume the $29.97 I was charged for the magazine was already on my bill before I cancelled it. I never downloaded it.
RE: Case - XXXXXXX
To Whom It May Concern:
We are disappointed that this customer is unhappy with their experience with our company and we are diligently working towards a resolution regarding this complaint.
At this time we have reviewed the customer's account and noticed that the customer has filed a dispute of charges with their cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer's account. The customer's accounts with us have been cancelled, and no future orders will be placed.
I would recommend that the customer contact their bank for any further information regarding these charges.
We apologize for any inconvenience.
Warm Regards,
***
Dispute Resolution Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not enough for this company to say they are cancelling my order. I want all charges to be dropped.
At the very least this was ***. The offer was a FREE product, not a trial offer.
RE: Case - XXXXXXX
To Whom It May Concern:
Before a customer is able to purchase a product from our site, they must agree to our terms and conditions which clearly states that after the 14-day trial where the customer can try our products for 14 days at the cost of shipping and handling, the customer will be billed for the full amount. To avoid being charged, the customer can cancel at any time without further obligation by calling our customer support number that is on our website, product, and order confirmation.
As stated before, after reviewing the customer's account, we have noticed that the customer has filed a dispute of the charges with their bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer's account.
We strongly recommend that the customer contacts their bank for the status of their chargeback and for any further information.
We apologize for any inconvenience.
Warm Regards,
***
Dispute Resolution Manager
I called this morning the phone number to complain about a charge that was billed to my credit card from this company. I had canceled in January after receiving a charge of approximately $46.00 on my account. Today I was charged $76.47. I spoke to the representative, I told him I canceled last month, he said they show no record of cancellation, and proceeded to speak super fast and low, so I couldn't understand what he was saying. I told him I have the email from last month cancellation and I can email it to them. I wanted the new charge removed from my account. He proceeded to again speak super fast and low. I told him to speak louder and slower so I can understand what he was saying. He spoke fast again and slightly louder. I could only decipher that he wasn't refunding my money. I told him I canceled last month with the email sent to me with cancellation. He proceeded to speak super fast and low again about not refunding my money, He then thank me for calling and hung up the phone on me. All I want is my $76.47 back. The product doesn't work anyway.
Refund of my $76.47
REGARDING Revdex.com CASE#: *** - ***-***
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:
02/23/2018 - Refunded - $76.47 - Order ID
Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at *** to contact us directly.
Regards,
***
Dispute Resolution Agent
I agreed to get 2 samples of weight loss products for just shipping charge of US$5.97. I was charged 3 shipping charges plus a charge of $29.99 for a magazine subscription. When I called this company, they repeatedly hang up on me without hearing me out or being willing to help. I then called my bank (***) and filed a claim for the two shipping charges and the magazine charge. The Bank was able to contact the vendor and these charges have been reimbursed. I have then finally spoken to a rep from this company and they advised that my account is canceled and no further charges will be made. I even asked for another card to be issued and discarded the originally used one. A few weeks later, another two charges came through my account from this vendor - one for US$88.97 and one for US$89.97. I immediately called this company and got hang up on again. I then called my bank and filed a claim again and cancelled my card once again, placing a stop payment on this vendor. While speaking to my bank's rep, we called this company to have a three-way conversation, and the rep of the company told me there is nothing they can do since I already filled a claim with my bank, and hang up on us. My bank will complete the investigation and get back to me, but I fear this company has *** many other unsuspecting customers, and wish to report and influence their rating and the way they do business.
All funds ever charged - US$189.91 - need to be refunded and all my data permanently deleted from all their databases.
REGARDING Revdex.com CASE#: *** - ***
December 19th, 2017
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:
12/19/2017 - Refunded - $4.97 - Order ID
12/13/2017 - Refunded - $5.97 - Order ID
12/19/2017 - Refunded - $89.97 - Order ID
12/19/2017 - Refunded - $88.97 - Order ID
Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at *** to contact us directly.
Regards,
***
Dispute Resolution Agent
(The consumer indicated he/she DID NOT accept the response from the business.)
What they have provided as a response is not at all consistent with what has happened. I have never agreed to purchasing anything or having the shipments reoccur. They have also hung up on me every time I called it.
While issuing refunds will take care of the monies taken out of my account without consent, it will not protect other people being victimized by this scheme. Their business practices should be reviewed and their rating should be a reflection of that.
I would like to proceed with full investigation on the business conduct of this company.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is so disturbing one has to go through such process to get to a semi-resolution. I wonder how many other folks were a victim of this "company" business practices, that for any reason, did not want to use this path of resolution. I do not believe one word they wrote in any of their responses here and will look to social media and web to raise awareness of such practices. Very scary world we all live and work in.
Thank you for reaching out to our complaint response department with your Revdex.com claim. Your feedback is of genuine value to us because we take your experience as a priority as we review and revise our customer service practices, as well as our marketing partners. In an effort of good faith, we have fully refunded you and thank you for your clear, critical and valuable feedback. Please accept our apologies and know our efforts to improve come from customers like you who share your unpleasant experiences.
I was going to try a free trial (just pay shipping) due to an advertisement I saw for this product online. The next day I received a phone call from someone claiming to be from this company asking why I hadn't placed my order. I told her I had already, and I expressed my concerns about being immediately billed monthly and that I would want to cancel if that was the case. She assured me that I would only be billed/receive more product if I agree I want more. I ordered the product and received it about 2.5 weeks later. About 3 days after receiving the product, I see 2 charges on my credit card for $69.97 & $79.95. I quickly call the customer service line and when I explained I was told by the person who called me I would not be automatically billed, the representative informed me no one from this company would ever call a customer. Immediately I was shocked and scared that someone was *** me. The woman explained that the trial was for 14 days from the day you bought it and they immediately send you a new supply and charge you for it. I informed her it took over 14 days to even receive the product and she said there was nothing they could do about that. I asked for a refund and said I did not want the product, but she told me because it was already sent out I could not get a full refund. Eventually, (after pressing them about this *** phone call and providing the number for them to look into) she offered me a 60% discount for the new supply. I was refunded $41.98 & $47.97. This was 1.5 months ago. I have been waiting for the product and have received nothing. Today I called customer service and spoke with the service floor manager and was told I was never going to receive a new supply and I was simply paying for my "free" trial as clearly advertised on their website. I spoke about the *** call and how I feel completely ***med and was told on a recorded phone call that I would receive product for my money spent. She told me there was absolutely nothing she could do and I am left ***med.Product_Or_Service: *** Supplement Order_Number:
Other (requires explanation) RefundI would like to be refunded the $41.98 & $47.97. Not only did this company give access to my information to some 3rd party (that I provided the number to them) but they also lied to me on a recorded phone call about sending me new product and where my money was going. I feel *** and am very concerned my credit card information is in their hands. I do not want them to scam any one else or commit any more fraud. Thank you.
Re: Case #*** - ***
To whom it may concern,
We are deeply sorry you had a poor experience. We are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately, we found no results when searching your account with the provided details in this complaint (see below):
***
***
***
This is a genuine attempt to get to the bottom of your concerns. Please provide us with any of the following possible/alternate information you may have used to complete the order:
Alternate email address
Telephone number
Alternate names the account could be registered under (partner, family, friend)
Shortened forms of their own name (nickname)
Lengthened forms of their own name (full name)
Alternate spellings that you, or someone ordering with you, may have used on the order.
The product/company you're inquiring about
Customer ID/order ID number for the product.
Additionally, helpful information includes:
Forward or snapshot of order confirmation email.
Copy/paste of line item of the purchase in question on your billing statement (descriptor).
This will better enable us to identify the proper account, so we can assist you with your request.
Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should have. Furthermore, we can be reached at *** directly. If there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted.
Warm Regards,
***
Dispute Resolution Agent