Initial Business Response / [redacted] (1000, 6, 2017/02/24) */ February 24th, [redacted] Ave Fort Wayne, IN XXXXX Revdex.com Case #: [redacted] What follows is the view(s) of O'Daniel Motorsales IncI would like to note that Mr [redacted] did notify us of his intent to publish negative comments online (which he has done) and report us to the Revdex.com if we did not participate in his repairsWe would like to take this opportunity to clarify some of the statements made against us by Mr*** We offer Carfax reports to our customers free of charge in an effort to provide third party information on a vehicleCarfax discloses information about a vehicle's history, O'Daniel only relays the information on the report to consumersThe Carfax states that there have been no accidents reported with this specific carWe do not sell Carfax reports only pass them along to customers, again free of charge All O'Daniel certified cars are put through a point inspection, and that inspection is made available to customers at any timeThe inspection was made available to Mr***None of the damage Mr [redacted] is claiming was noted anywhere on this inspectionAny of our vehicles can be taken to an independent shop for a third party inspection before purchaseThe Buyers Guide that was attached to the car and that Mr [redacted] signed encourages thisThe inspection reports does note a repair to the right rear of the carThe inspection report clearly shows that a wheel bearing was replaced and no other damage was noted or found on the inspectionA wheel bearing has nothing to do with bent rims or a bent control armsWheel bearings are maintenance items that are typical repairs with Mr***'s vehicle and mileage Part of our certification process is providing a Month/Mile limited warranty free of charge to the customerThis warranty is laid out in writing in the form of a contract and was signed by Mr***Nowhere does this state a money back guaranteeThe warranty clearly lists covered components as well as limits coverage to mechanical failure onlyWe as a dealer cannot control how a vehicle is used once it leaves our lot or possessionThis warranty is displayed in writing on all of our cars while on the lot and is covered in detail in the finance officeThe certification also requires a customer to bring it back to us for inspection and repairsMr [redacted] has not allowed us to even inspect his vehicle to make an accurate assessment of damage or repairs Any questions or concerns that come up during the purchase process are addressed immediately and put into writingI have included the signed We/Owe document showing that nothing was promised to Mr [redacted] after the sale or contingent on his purchaseThe process of putting things in writing protects both the consumer and dealer, eliminating any confusion of verbal promises before during or after the saleMr***'s statements of felt vibrations were not presented to us in any way until Feb4th Upon being notified of the concerns we did offer to inspect Mr***'s vehicle and are prepared to cover any obligations that fall under the certified warrantyWe also disclosed that any non-covered part(s) and labor would be the responsibility of the customerBased on the estimate from the outside repair shop it appears that something substantial happened during the 1/months of Mr***'s ownership (enough to bend all rims and a control arm)We are still more than willing to discuss how we can assist Mr [redacted] in repairing his vehicleMr***'s statement about us not wanting to help because he is out of the month/ mile warranty is incorrectSince the concerns were noted in writing prior to Feb 19th (the end of the O'Daniel Certified warranty) we will still honor any covered part and labor associated with this specific issueBut again if the cause of the issue is damage and not part failure Mr [redacted] will be responsible for all cost associated with repairs [redacted] General Sales Manager O'Daniel MotorSales Inc Chysler Dodge Jeep Ram SRT Audi Porsche XXX-XXX-XXXX Office XXX-XXX-XXXX Fax Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still not offering to fix an issue they sold the car withSee the attached inspection report from O'Daniel MotorsItem identifies bent rear rims and they never fixed these bent rimsThey instead chose to sell the car this wayWe did not sit there and go over the inspection report the day I bought the car and [redacted] did not take the time to point it outWhat ever bent the rims which they identified in the inspection report must have also bent the right rear control armIn response to the vibrations I told [redacted] about the vibrations on November 19th when I purchased the carI have a witness who was with me at the time of purchaseNobody has offered to reinspect my car since I notified O'Daniel Automotive of Hubler Acura's from findings until I wrote negative reviews and contacted the Revdex.comI consider the fact that I told O'Daniels I would give them negative reviews for them not fixing a car they sold with known damage to be proof that I'm honest and keep my promisesAll I have heard form O'Daniel auto was first that I had already had the car for months which was a statement and then when I proved that they looked for other loop holes to try and not repair my carNo where on the warranty does it specifically say a control arm is not coveredIn fact what I was given states a front suspension control arm is covered under the warrantyAttached is a copy of what was given to me at purchase in regards to the warrantyIf a control at is covered in the front suspension why wouldn't it be covered in the back? If you look at O'Daniels inspection report it shows where they did work to the back rear wheel where the bent control arm isAlso this inspection report was done in July and I Purchased the car in NovemberPlenty of time for it to get damaged by an O'Daniel employee or a test driverAlso the inspector could have had a bad day or was in a hurry to get the inspection over withI assure I have done nothing to this car since I purchased itI bought it on November 19th and it has had the problems ever since it was purchasedIt was the Holiday season and I was busy with my wife and two kids so I did not get a third party inspection done until FebruaryI was also verbally assured this was a worry free warranty for months when it was described to me by [redacted] I purchased this car on a Saturday close to closing so the entire process was kind of rushedIf I had damaged the car after driving it off the lot I would not ask the dealership to repair itIt was sold to me this way which is why I think they should repair the problems Final Business Response / [redacted] (4000, 10, 2017/03/06) */ We still hold to our original response to this complaintSimply to much time had passed [redacted] Mr***'s ownership to determine if these issues were caused from part failure or damage without an inspectionWe will not charge Mr [redacted] to have the car inspected regardless of whether the issues are determined to be covered under the O'Daniel Limited warranty or not
Initial Business Response / [redacted] (1000, 6, 2016/06/06) */ This owner has a vehicle that is not very commonThis owner lives 1/hours drive away from us in Coloma, MichiganThere are not a lot of dealers who will or can work on this hybrid vehicleAs a dealer we have exhausted our resources to get the vehicle repaired and have turned to Chrysler Corpfor assistanceThey did indeed take over weeks to respond but have reengaged and have assigned a Field Service Technician to the case as well as a Master Consultant from the Technical Assistance DepartmentThe Field Service Tech was here on June 2, and is scheduling a day in the coming week as wellChrysler's Warranty does not provide for replacement transportation and rental assistance was denied when we asked the Area Manager on the owner's behalfThe owner contacted Chrysler personally and was again denied rental assistanceThe length of time that this has taken is not due to a lack of caring or concern on the dealer's part, or on Chrysler's part for that matterThis vehicle is a very complicated machine and there appears to be few people who have experience in the area in which we are dealing Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason the ball is moving on this is due to my repeated attempts to contact ChryslerBefore I got more involved any response I got from the dealer was "we got an e-mail, tried something, and sent an e-mail with days to weeks of dead time in betweenThat is not being responsive to the customers needs, the time for e-mail passed long agoPick up a phone and call someoneAt one point in time the dealer actually told me they couldnt tie up their resources any more and it would be my responsibility to get Chrysler to do something/be in contact with them moreIn my mind that says "we don't care about you enough to try that hard"Couple that with the fact that the dealer could very well pay for a rental car out of their pocket due to the extended length in time this has takenAs witnessed by the response they have chosen instead to take the path that requires them to put as little skin in the game as possibleDont understand how where I live has anything to do with this situation, or the fact that it is complicatedI understand that some things take time but going on months now and no end in sightSounds like the dealer is much more worried about cost than customer satisfactionA rental car would have been a nice gesture in ensuring the customer that they (the dealer) are there to support him/herEspecially when I was told it was my responsibility to get Chrysler to move on thisParaphrasing here but I feel like I'm being told, "this is hard and we are cheap so no provision for you and we will put minimal effort in from here on because it is chryslers problem"I just hope that this is not a harbinger of things to come and they don't just try to band-aid the problem so I'm no longer their responsibility Final Business Response / [redacted] (4000, 10, 2016/06/13) */ We are still working with Chrysler to effect a remedy to the situationAs stated before, we have exhausted our resources as a Dealer and are relying on Chrysler as the manufacturer of this vehicle to provide us with the information to correct the concernChrysler has had one of their employees come down on two occasions to inspect the vehicle and report back to ChryslerThe last time was last ThursdayWe are at this moment in time waiting on instructions from Chrysler as to what they want us to do next Final Consumer Response / [redacted] (4200, 12, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still not fixed, still no help on a rentalDealer tells me they are being instructed to install the old transmission back into the vehicle, I guess band aid it up first? Chrysler tells me they have gave no such order to reinstall the old transmissionNo solution in sight it seems
Initial Business Response /* (1000, 5, 2016/09/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@odanielauto.com
Mrs***-*** has been into our location and presented her situation to usThe issue is that carfax is reporting this vehicle was deemed
a total lossBut they did not report this until months after Mrs*** purchased this vehicle from usWe pulled a carfax to verify what she was saying was correctCarfax is reporting that this vehicle had been in a total loss accident but also said that there were no issues with the title and that no brands were present on the titleWe did contact the auction that we purchased the vehicle from and they sold it to us as a clean no issue vehicle, I verified the title they produced us upon sale had been clean and then reviewed the records at the Indiana BMV and there are no brands or markings of a salvage vehicle on the Indiana title eitherI also gave the Attorney General all this same information and a contact phone number that Mrs*** can call her bank that will verify that she has a clean title for her vehicleCarFax does make mistakes and is nothing more than a third party reporting agencyThey have no legal bearing or weight and are only to be used as a guide like Kelly Blue Book for values of vehiclesWe did offer buy Mrs***'s vehicle for more than Market value to try and assist herShe declinedWe also are willing to work with her to secure a different vehicle again she declinedBut Mrs*** drove well beyond the mileage of a typical person and had a higher interest rate extended term loanThese factors have caused her vehicle's value to be far less than the current payoffAgain we would be happy to try and help her secure a different vehicleBut we feel that Mrs***'s requests are unrealistic and outside any dealerships willingness to helpShe is basically asking us to write a *** check for a vehicle worth around $3XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have enclosed NICB VIN CHECK Record as well as Car Fax report
The information O'Daniel has listed is not all true or correct
The original title was from Kentucky and this is also where the accident on the vehicle occurred, which for some reason isn't listedThis car was originally a fleet vehicle for Enterprise, which would and should raise red flags to anyone purchasing this vehicle, especially an auto dealerThis car was bought at an auction months after the car was purchased brand new with miles on itThis was another legality which wasn't disclosed prior to my purchaseThis car was purchased at the auction by O'Daniel with 11,5/23/and turned around and sold to me 6/14/The value of my car was highly impacted by the Carfax report which clearly shows where my vehicle was deemed a total loss as well as the car being a non-personal vehicleThe National Insurance Crime Bureau, who's records are more accurate than Carfax, NICB is where the insurance company has to report this lossI have attached copies of the both findingsO'Daniel has never offered me nothing more than to trade in my car for another, no amounts were listed, but they did mention they could not do anything with my balance left on the car and they have not been in touch since that conversationI have put so much money into a car that now has no value, and I am now expected to continue to pay the balanceHow is this even legal? It's notIf O'Daniel was sincerely concerned and interested in making this issue ethically and legally correct, they would do more than what they have offered
Final Business Response /* (4000, 10, 2016/09/30) */
We are unclear as to what information we included that was untrue or incorrectWe presented the original title from Kentucky, and titling documents from the state of Indiana all which state no issuesWe investigated with the auction and they confirmed the vehicle was sold without issueAnd the statements you made all reflect what we already disclosed in bill of sales, etcTo address the "red Flag statement" literally millions of vehicles are bought from rental fleets all over the country every year by dealers and resold to consumersThis does not raise any red flags and is course of business to source vehicles for dealersFurthermore the screenshot of the NICB looks like they are getting their info from carfax as wellAs said before Carfax does make mistakes, we have no control over them and they are nothing more than a third party company that lists recordsWe also can not control how many miles you drive, your personal credit situation, value of your vehicle, or your vehicle loanAll of which have contributed to the situation you are currently inBut we will still offer to buy your vehicle for the over market price of *** in an effort to assistThis is a written offer from me regardless if you buy a vehicle from us or notWe will work with any other dealer and agree to buy this vehicle from them for the *** if you trade it to them(as long as the mileage and condition is similar to what was described to us over a month ago)
Initial Business Response /* (1000, 9, 2016/03/22) */
We have repaired the owners vehicle as requested and it has been delivered to him at no cost to himHe was also provided with a rental vehicle at no cost to himThis issue has been completely resolved
Initial Business Response /* (1000, 5, 2016/09/30) */
Mrs. [redacted] leased a Jeep Wrangler from us on July 9th, 2016. The Jeep did in fact have a Body color matched hard top installed not from the factory. There was an addendum displayed directly on the window showing this and also the additional...
charge of [redacted] changing the MSRP from [redacted] to [redacted] The additional monies added to her loan where the inequity carried over from her previous vehicle and have nothing to do with our selling price as indicated by her statement of paying [redacted] I have included docs to show this. We had over 50 new Jeep Wranglers on our lot and one identical to the one Mrs. [redacted] purchased with a factory soft top. She did not want a soft top. The soft top option from the factory is [redacted] A body color matched Hard top is a [redacted] option from the factory. Mrs. [redacted] did not want the additional cost associated with a painted hard top but did want the benefits of one. Which is why she settled on the one she leased. It was disclosed on the addendum and invoice "No Wiring". We never promised Mrs. [redacted] to add the wiring kit nor did we charge her for those services. We are unclear as to why Mrs. [redacted] is demanding things that she did not pay for nor were listed as part of the original agreement. We continue to honor our original deal with Mrs. [redacted] but will not participate in anything beyond what was originally agreed to.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As for them telling me or it being stated on my paperwork, you will notice that I was charged for a soft top that I did not receive and could really care less if I had it, I wanted a hard top. But as for the body color hard top you will notice is hand written "NO WIRING" and that form I also NEVER received, plus all paperwork should be typed not HANDWRITTEN. All of the paperwork that I received was typed legal form and the only handwritten part on any of it was our signatures. I know this will never be taken care of and I have learned a hard lesson on doing business out of my home town. I just hope they don't mistreat other customers as I have been treated. I have lost sleep over this and have been stressed over something that I wish I could go back and do over as I would never step foot into this dealership. They have lost a future customer. Very disappointed and a very shoddy way of doing business.
Initial Business Response /* (1000, 6, 2016/06/06) */
This owner has a vehicle that is not very common. This owner lives 2 1/2 hours drive away from us in Coloma, Michigan. There are not a lot of dealers who will or can work on this hybrid vehicle. As a dealer we have exhausted our resources to get...
the vehicle repaired and have turned to Chrysler Corp. for assistance. They did indeed take over 2 weeks to respond but have reengaged and have assigned a Field Service Technician to the case as well as a Master Consultant from the Technical Assistance Department. The Field Service Tech was here on June 2, and is scheduling a day in the coming week as well. Chrysler's Warranty does not provide for replacement transportation and rental assistance was denied when we asked the Area Manager on the owner's behalf. The owner contacted Chrysler personally and was again denied rental assistance. The length of time that this has taken is not due to a lack of caring or concern on the dealer's part, or on Chrysler's part for that matter. This vehicle is a very complicated machine and there appears to be few people who have experience in the area in which we are dealing.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason the ball is moving on this is due to my repeated attempts to contact Chrysler. Before I got more involved any response I got from the dealer was "we got an e-mail, tried something, and sent an e-mail with days to weeks of dead time in between. That is not being responsive to the customers needs, the time for e-mail passed long ago. Pick up a phone and call someone. At one point in time the dealer actually told me they couldnt tie up their resources any more and it would be my responsibility to get Chrysler to do something/be in contact with them more. In my mind that says "we don't care about you enough to try that hard". Couple that with the fact that the dealer could very well pay for a rental car out of their pocket due to the extended length in time this has taken. As witnessed by the response they have chosen instead to take the path that requires them to put as little skin in the game as possible. Dont understand how where I live has anything to do with this situation, or the fact that it is complicated. I understand that some things take time but going on 3 months now and no end in sight. Sounds like the dealer is much more worried about cost than customer satisfaction. A rental car would have been a nice gesture in ensuring the customer that they (the dealer) are there to support him/her. Especially when I was told it was my responsibility to get Chrysler to move on this. Paraphrasing here but I feel like I'm being told, "this is hard and we are cheap so no provision for you and we will put minimal effort in from here on because it is chryslers problem". I just hope that this is not a harbinger of things to come and they don't just try to band-aid the problem so I'm no longer their responsibility.
Final Business Response /* (4000, 10, 2016/06/13) */
We are still working with Chrysler to effect a remedy to the situation. As stated before, we have exhausted our resources as a Dealer and are relying on Chrysler as the manufacturer of this vehicle to provide us with the information to correct the concern. Chrysler has had one of their employees come down on two occasions to inspect the vehicle and report back to Chrysler. The last time was last Thursday. We are at this moment in time waiting on instructions from Chrysler as to what they want us to do next.
Final Consumer Response /* (4200, 12, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still not fixed, still no help on a rental. Dealer tells me they are being instructed to install the old transmission back into the vehicle, I guess band aid it up first? Chrysler tells me they have gave no such order to reinstall the old transmission. No solution in sight it seems.
Initial Business Response /* (1000, 6, 2017/02/24) */
February 24th, 2017
[redacted] Ave.
Fort Wayne, IN XXXXX
Revdex.com
Case #: [redacted]
What follows is the view(s) of O'Daniel Motorsales Inc. I would like to note that Mr. [redacted] did notify us of his...
intent to publish negative comments online (which he has done) and report us to the Revdex.com if we did not participate in his repairs. We would like to take this opportunity to clarify some of the statements made against us by Mr. [redacted].
We offer Carfax reports to our customers free of charge in an effort to provide third party information on a vehicle. Carfax discloses information about a vehicle's history, O'Daniel only relays the information on the report to consumers. The Carfax states that there have been no accidents reported with this specific car. We do not sell Carfax reports only pass them along to customers, again free of charge.
All O'Daniel certified cars are put through a 104 point inspection, and that inspection is made available to customers at any time. The inspection was made available to Mr. [redacted]. None of the damage Mr. [redacted] is claiming was noted anywhere on this inspection. Any of our vehicles can be taken to an independent shop for a third party inspection before purchase. The Buyers Guide that was attached to the car and that Mr. [redacted] signed encourages this. The inspection reports does note a repair to the right rear of the car. The inspection report clearly shows that a wheel bearing was replaced and no other damage was noted or found on the inspection. A wheel bearing has nothing to do with bent rims or a bent control arms. Wheel bearings are normal maintenance items that are typical repairs with Mr. [redacted]'s vehicle and mileage.
Part of our certification process is providing a 3 Month/3000 Mile limited warranty free of charge to the customer. This warranty is laid out in writing in the form of a contract and was signed by Mr. [redacted]. Nowhere does this state a money back guarantee. The warranty clearly lists covered components as well as limits coverage to mechanical failure only. We as a dealer cannot control how a vehicle is used once it leaves our lot or possession. This warranty is displayed in writing on all of our cars while on the lot and is covered in detail in the finance office. The certification also requires a customer to bring it back to us for inspection and repairs. Mr. [redacted] has not allowed us to even inspect his vehicle to make an accurate assessment of damage or repairs.
Any questions or concerns that come up during the purchase process are addressed immediately and put into writing. I have included the signed We/Owe document showing that nothing was promised to Mr. [redacted] after the sale or contingent on his purchase. The process of putting things in writing protects both the consumer and dealer, eliminating any confusion of verbal promises before during or after the sale. Mr. [redacted]'s statements of felt vibrations were not presented to us in any way until Feb. 4th.
Upon being notified of the concerns we did offer to inspect Mr. [redacted]'s vehicle and are prepared to cover any obligations that fall under the certified warranty. We also disclosed that any non-covered part(s) and labor would be the responsibility of the customer. Based on the estimate from the outside repair shop it appears that something substantial happened during the 2 1/2 months of Mr. [redacted]'s ownership (enough to bend all 4 rims and a control arm). We are still more than willing to discuss how we can assist Mr. [redacted] in repairing his vehicle. Mr. [redacted]'s statement about us not wanting to help because he is out of the 3 month/ 3000 mile warranty is incorrect. Since the concerns were noted in writing prior to Feb 19th (the end of the O'Daniel Certified warranty) we will still honor any covered part and labor associated with this specific issue. But again if the cause of the issue is damage and not part failure Mr. [redacted] will be responsible for all cost associated with repairs.
[redacted]
General Sales Manager
O'Daniel MotorSales Inc
Chysler Dodge Jeep Ram SRT Audi Porsche
XXX-XXX-XXXX Office
XXX-XXX-XXXX Fax
Initial Consumer Rebuttal /* (3000, 8, 2017/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still not offering to fix an issue they sold the car with. See the attached inspection report from O'Daniel Motors. Item 99 identifies 2 bent rear rims and they never fixed these 2 bent rims. They instead chose to sell the car this way. We did not sit there and go over the inspection report the day I bought the car and [redacted] did not take the time to point it out. What ever bent the rims which they identified in the inspection report must have also bent the right rear control arm. In response to the vibrations I told [redacted] about the vibrations on November 19th when I purchased the car. I have a witness who was with me at the time of purchase. Nobody has offered to reinspect my car since I notified O'Daniel Automotive of Hubler Acura's from findings until I wrote negative reviews and contacted the Revdex.com. I consider the fact that I told O'Daniels I would give them negative reviews for them not fixing a car they sold with known damage to be proof that I'm honest and keep my promises. All I have heard form O'Daniel auto was first that I had already had the car for 3 months which was a false statement and then when I proved that they looked for other loop holes to try and not repair my car. No where on the warranty does it specifically say a control arm is not covered. In fact what I was given states a front suspension control arm is covered under the warranty. Attached is a copy of what was given to me at purchase in regards to the warranty. If a control at is covered in the front suspension why wouldn't it be covered in the back? If you look at O'Daniels inspection report it shows where they did work to the back rear wheel where the bent control arm is. Also this inspection report was done in July and I Purchased the car in November. Plenty of time for it to get damaged by an O'Daniel employee or a test driver. Also the inspector could have had a bad day or was in a hurry to get the inspection over with. I assure I have done nothing to this car since I purchased it. I bought it on November 19th and it has had the problems ever since it was purchased. It was the Holiday season and I was busy with my wife and two kids so I did not get a third party inspection done until February. I was also verbally assured this was a worry free warranty for 3 months when it was described to me by [redacted]. I purchased this car on a Saturday close to closing so the entire process was kind of rushed. If I had damaged the car after driving it off the lot I would not ask the dealership to repair it. It was sold to me this way which is why I think they should repair the problems.
Final Business Response /* (4000, 10, 2017/03/06) */
We still hold to our original response to this complaint. Simply to much time had passed ** Mr. [redacted]'s ownership to determine if these issues were caused from part failure or damage without an inspection. We will not charge Mr. [redacted] to have the car inspected regardless of whether the issues are determined to be covered under the O'Daniel Limited warranty or not.
Initial Business Response / [redacted] (1000, 6, 2017/02/24) */ February 24th, [redacted] Ave Fort Wayne, IN XXXXX Revdex.com Case #: [redacted] What follows is the view(s) of O'Daniel Motorsales IncI would like to note that Mr [redacted] did notify us of his intent to publish negative comments online (which he has done) and report us to the Revdex.com if we did not participate in his repairsWe would like to take this opportunity to clarify some of the statements made against us by Mr*** We offer Carfax reports to our customers free of charge in an effort to provide third party information on a vehicleCarfax discloses information about a vehicle's history, O'Daniel only relays the information on the report to consumersThe Carfax states that there have been no accidents reported with this specific carWe do not sell Carfax reports only pass them along to customers, again free of charge All O'Daniel certified cars are put through a point inspection, and that inspection is made available to customers at any timeThe inspection was made available to Mr***None of the damage Mr [redacted] is claiming was noted anywhere on this inspectionAny of our vehicles can be taken to an independent shop for a third party inspection before purchaseThe Buyers Guide that was attached to the car and that Mr [redacted] signed encourages thisThe inspection reports does note a repair to the right rear of the carThe inspection report clearly shows that a wheel bearing was replaced and no other damage was noted or found on the inspectionA wheel bearing has nothing to do with bent rims or a bent control armsWheel bearings are maintenance items that are typical repairs with Mr***'s vehicle and mileage Part of our certification process is providing a Month/Mile limited warranty free of charge to the customerThis warranty is laid out in writing in the form of a contract and was signed by Mr***Nowhere does this state a money back guaranteeThe warranty clearly lists covered components as well as limits coverage to mechanical failure onlyWe as a dealer cannot control how a vehicle is used once it leaves our lot or possessionThis warranty is displayed in writing on all of our cars while on the lot and is covered in detail in the finance officeThe certification also requires a customer to bring it back to us for inspection and repairsMr [redacted] has not allowed us to even inspect his vehicle to make an accurate assessment of damage or repairs Any questions or concerns that come up during the purchase process are addressed immediately and put into writingI have included the signed We/Owe document showing that nothing was promised to Mr [redacted] after the sale or contingent on his purchaseThe process of putting things in writing protects both the consumer and dealer, eliminating any confusion of verbal promises before during or after the saleMr***'s statements of felt vibrations were not presented to us in any way until Feb4th Upon being notified of the concerns we did offer to inspect Mr***'s vehicle and are prepared to cover any obligations that fall under the certified warrantyWe also disclosed that any non-covered part(s) and labor would be the responsibility of the customerBased on the estimate from the outside repair shop it appears that something substantial happened during the 1/months of Mr***'s ownership (enough to bend all rims and a control arm)We are still more than willing to discuss how we can assist Mr [redacted] in repairing his vehicleMr***'s statement about us not wanting to help because he is out of the month/ mile warranty is incorrectSince the concerns were noted in writing prior to Feb 19th (the end of the O'Daniel Certified warranty) we will still honor any covered part and labor associated with this specific issueBut again if the cause of the issue is damage and not part failure Mr [redacted] will be responsible for all cost associated with repairs [redacted] General Sales Manager O'Daniel MotorSales Inc Chysler Dodge Jeep Ram SRT Audi Porsche XXX-XXX-XXXX Office XXX-XXX-XXXX Fax Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still not offering to fix an issue they sold the car withSee the attached inspection report from O'Daniel MotorsItem identifies bent rear rims and they never fixed these bent rimsThey instead chose to sell the car this wayWe did not sit there and go over the inspection report the day I bought the car and [redacted] did not take the time to point it outWhat ever bent the rims which they identified in the inspection report must have also bent the right rear control armIn response to the vibrations I told [redacted] about the vibrations on November 19th when I purchased the carI have a witness who was with me at the time of purchaseNobody has offered to reinspect my car since I notified O'Daniel Automotive of Hubler Acura's from findings until I wrote negative reviews and contacted the Revdex.comI consider the fact that I told O'Daniels I would give them negative reviews for them not fixing a car they sold with known damage to be proof that I'm honest and keep my promisesAll I have heard form O'Daniel auto was first that I had already had the car for months which was a statement and then when I proved that they looked for other loop holes to try and not repair my carNo where on the warranty does it specifically say a control arm is not coveredIn fact what I was given states a front suspension control arm is covered under the warrantyAttached is a copy of what was given to me at purchase in regards to the warrantyIf a control at is covered in the front suspension why wouldn't it be covered in the back? If you look at O'Daniels inspection report it shows where they did work to the back rear wheel where the bent control arm isAlso this inspection report was done in July and I Purchased the car in NovemberPlenty of time for it to get damaged by an O'Daniel employee or a test driverAlso the inspector could have had a bad day or was in a hurry to get the inspection over withI assure I have done nothing to this car since I purchased itI bought it on November 19th and it has had the problems ever since it was purchasedIt was the Holiday season and I was busy with my wife and two kids so I did not get a third party inspection done until FebruaryI was also verbally assured this was a worry free warranty for months when it was described to me by [redacted] I purchased this car on a Saturday close to closing so the entire process was kind of rushedIf I had damaged the car after driving it off the lot I would not ask the dealership to repair itIt was sold to me this way which is why I think they should repair the problems Final Business Response / [redacted] (4000, 10, 2017/03/06) */ We still hold to our original response to this complaintSimply to much time had passed [redacted] Mr***'s ownership to determine if these issues were caused from part failure or damage without an inspectionWe will not charge Mr [redacted] to have the car inspected regardless of whether the issues are determined to be covered under the O'Daniel Limited warranty or not
Initial Business Response / [redacted] (1000, 6, 2016/06/06) */ This owner has a vehicle that is not very commonThis owner lives 1/hours drive away from us in Coloma, MichiganThere are not a lot of dealers who will or can work on this hybrid vehicleAs a dealer we have exhausted our resources to get the vehicle repaired and have turned to Chrysler Corpfor assistanceThey did indeed take over weeks to respond but have reengaged and have assigned a Field Service Technician to the case as well as a Master Consultant from the Technical Assistance DepartmentThe Field Service Tech was here on June 2, and is scheduling a day in the coming week as wellChrysler's Warranty does not provide for replacement transportation and rental assistance was denied when we asked the Area Manager on the owner's behalfThe owner contacted Chrysler personally and was again denied rental assistanceThe length of time that this has taken is not due to a lack of caring or concern on the dealer's part, or on Chrysler's part for that matterThis vehicle is a very complicated machine and there appears to be few people who have experience in the area in which we are dealing Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason the ball is moving on this is due to my repeated attempts to contact ChryslerBefore I got more involved any response I got from the dealer was "we got an e-mail, tried something, and sent an e-mail with days to weeks of dead time in betweenThat is not being responsive to the customers needs, the time for e-mail passed long agoPick up a phone and call someoneAt one point in time the dealer actually told me they couldnt tie up their resources any more and it would be my responsibility to get Chrysler to do something/be in contact with them moreIn my mind that says "we don't care about you enough to try that hard"Couple that with the fact that the dealer could very well pay for a rental car out of their pocket due to the extended length in time this has takenAs witnessed by the response they have chosen instead to take the path that requires them to put as little skin in the game as possibleDont understand how where I live has anything to do with this situation, or the fact that it is complicatedI understand that some things take time but going on months now and no end in sightSounds like the dealer is much more worried about cost than customer satisfactionA rental car would have been a nice gesture in ensuring the customer that they (the dealer) are there to support him/herEspecially when I was told it was my responsibility to get Chrysler to move on thisParaphrasing here but I feel like I'm being told, "this is hard and we are cheap so no provision for you and we will put minimal effort in from here on because it is chryslers problem"I just hope that this is not a harbinger of things to come and they don't just try to band-aid the problem so I'm no longer their responsibility Final Business Response / [redacted] (4000, 10, 2016/06/13) */ We are still working with Chrysler to effect a remedy to the situationAs stated before, we have exhausted our resources as a Dealer and are relying on Chrysler as the manufacturer of this vehicle to provide us with the information to correct the concernChrysler has had one of their employees come down on two occasions to inspect the vehicle and report back to ChryslerThe last time was last ThursdayWe are at this moment in time waiting on instructions from Chrysler as to what they want us to do next Final Consumer Response / [redacted] (4200, 12, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still not fixed, still no help on a rentalDealer tells me they are being instructed to install the old transmission back into the vehicle, I guess band aid it up first? Chrysler tells me they have gave no such order to reinstall the old transmissionNo solution in sight it seems
Initial Business Response /* (1000, 5, 2016/09/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@odanielauto.com
Mrs***-*** has been into our location and presented her situation to usThe issue is that carfax is reporting this vehicle was deemed
a total lossBut they did not report this until months after Mrs*** purchased this vehicle from usWe pulled a carfax to verify what she was saying was correctCarfax is reporting that this vehicle had been in a total loss accident but also said that there were no issues with the title and that no brands were present on the titleWe did contact the auction that we purchased the vehicle from and they sold it to us as a clean no issue vehicle, I verified the title they produced us upon sale had been clean and then reviewed the records at the Indiana BMV and there are no brands or markings of a salvage vehicle on the Indiana title eitherI also gave the Attorney General all this same information and a contact phone number that Mrs*** can call her bank that will verify that she has a clean title for her vehicleCarFax does make mistakes and is nothing more than a third party reporting agencyThey have no legal bearing or weight and are only to be used as a guide like Kelly Blue Book for values of vehiclesWe did offer buy Mrs***'s vehicle for more than Market value to try and assist herShe declinedWe also are willing to work with her to secure a different vehicle again she declinedBut Mrs*** drove well beyond the mileage of a typical person and had a higher interest rate extended term loanThese factors have caused her vehicle's value to be far less than the current payoffAgain we would be happy to try and help her secure a different vehicleBut we feel that Mrs***'s requests are unrealistic and outside any dealerships willingness to helpShe is basically asking us to write a *** check for a vehicle worth around $3XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have enclosed NICB VIN CHECK Record as well as Car Fax report
The information O'Daniel has listed is not all true or correct
The original title was from Kentucky and this is also where the accident on the vehicle occurred, which for some reason isn't listedThis car was originally a fleet vehicle for Enterprise, which would and should raise red flags to anyone purchasing this vehicle, especially an auto dealerThis car was bought at an auction months after the car was purchased brand new with miles on itThis was another legality which wasn't disclosed prior to my purchaseThis car was purchased at the auction by O'Daniel with 11,5/23/and turned around and sold to me 6/14/The value of my car was highly impacted by the Carfax report which clearly shows where my vehicle was deemed a total loss as well as the car being a non-personal vehicleThe National Insurance Crime Bureau, who's records are more accurate than Carfax, NICB is where the insurance company has to report this lossI have attached copies of the both findingsO'Daniel has never offered me nothing more than to trade in my car for another, no amounts were listed, but they did mention they could not do anything with my balance left on the car and they have not been in touch since that conversationI have put so much money into a car that now has no value, and I am now expected to continue to pay the balanceHow is this even legal? It's notIf O'Daniel was sincerely concerned and interested in making this issue ethically and legally correct, they would do more than what they have offered
Final Business Response /* (4000, 10, 2016/09/30) */
We are unclear as to what information we included that was untrue or incorrectWe presented the original title from Kentucky, and titling documents from the state of Indiana all which state no issuesWe investigated with the auction and they confirmed the vehicle was sold without issueAnd the statements you made all reflect what we already disclosed in bill of sales, etcTo address the "red Flag statement" literally millions of vehicles are bought from rental fleets all over the country every year by dealers and resold to consumersThis does not raise any red flags and is course of business to source vehicles for dealersFurthermore the screenshot of the NICB looks like they are getting their info from carfax as wellAs said before Carfax does make mistakes, we have no control over them and they are nothing more than a third party company that lists recordsWe also can not control how many miles you drive, your personal credit situation, value of your vehicle, or your vehicle loanAll of which have contributed to the situation you are currently inBut we will still offer to buy your vehicle for the over market price of *** in an effort to assistThis is a written offer from me regardless if you buy a vehicle from us or notWe will work with any other dealer and agree to buy this vehicle from them for the *** if you trade it to them(as long as the mileage and condition is similar to what was described to us over a month ago)
Initial Business Response /* (1000, 9, 2016/03/22) */
We have repaired the owners vehicle as requested and it has been delivered to him at no cost to himHe was also provided with a rental vehicle at no cost to himThis issue has been completely resolved
Initial Business Response /* (1000, 5, 2016/09/30) */
Mrs. [redacted] leased a Jeep Wrangler from us on July 9th, 2016. The Jeep did in fact have a Body color matched hard top installed not from the factory. There was an addendum displayed directly on the window showing this and also the additional...
charge of [redacted] changing the MSRP from [redacted] to [redacted] The additional monies added to her loan where the inequity carried over from her previous vehicle and have nothing to do with our selling price as indicated by her statement of paying [redacted] I have included docs to show this. We had over 50 new Jeep Wranglers on our lot and one identical to the one Mrs. [redacted] purchased with a factory soft top. She did not want a soft top. The soft top option from the factory is [redacted] A body color matched Hard top is a [redacted] option from the factory. Mrs. [redacted] did not want the additional cost associated with a painted hard top but did want the benefits of one. Which is why she settled on the one she leased. It was disclosed on the addendum and invoice "No Wiring". We never promised Mrs. [redacted] to add the wiring kit nor did we charge her for those services. We are unclear as to why Mrs. [redacted] is demanding things that she did not pay for nor were listed as part of the original agreement. We continue to honor our original deal with Mrs. [redacted] but will not participate in anything beyond what was originally agreed to.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As for them telling me or it being stated on my paperwork, you will notice that I was charged for a soft top that I did not receive and could really care less if I had it, I wanted a hard top. But as for the body color hard top you will notice is hand written "NO WIRING" and that form I also NEVER received, plus all paperwork should be typed not HANDWRITTEN. All of the paperwork that I received was typed legal form and the only handwritten part on any of it was our signatures. I know this will never be taken care of and I have learned a hard lesson on doing business out of my home town. I just hope they don't mistreat other customers as I have been treated. I have lost sleep over this and have been stressed over something that I wish I could go back and do over as I would never step foot into this dealership. They have lost a future customer. Very disappointed and a very shoddy way of doing business.
Initial Business Response /* (1000, 6, 2016/06/06) */
This owner has a vehicle that is not very common. This owner lives 2 1/2 hours drive away from us in Coloma, Michigan. There are not a lot of dealers who will or can work on this hybrid vehicle. As a dealer we have exhausted our resources to get...
the vehicle repaired and have turned to Chrysler Corp. for assistance. They did indeed take over 2 weeks to respond but have reengaged and have assigned a Field Service Technician to the case as well as a Master Consultant from the Technical Assistance Department. The Field Service Tech was here on June 2, and is scheduling a day in the coming week as well. Chrysler's Warranty does not provide for replacement transportation and rental assistance was denied when we asked the Area Manager on the owner's behalf. The owner contacted Chrysler personally and was again denied rental assistance. The length of time that this has taken is not due to a lack of caring or concern on the dealer's part, or on Chrysler's part for that matter. This vehicle is a very complicated machine and there appears to be few people who have experience in the area in which we are dealing.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason the ball is moving on this is due to my repeated attempts to contact Chrysler. Before I got more involved any response I got from the dealer was "we got an e-mail, tried something, and sent an e-mail with days to weeks of dead time in between. That is not being responsive to the customers needs, the time for e-mail passed long ago. Pick up a phone and call someone. At one point in time the dealer actually told me they couldnt tie up their resources any more and it would be my responsibility to get Chrysler to do something/be in contact with them more. In my mind that says "we don't care about you enough to try that hard". Couple that with the fact that the dealer could very well pay for a rental car out of their pocket due to the extended length in time this has taken. As witnessed by the response they have chosen instead to take the path that requires them to put as little skin in the game as possible. Dont understand how where I live has anything to do with this situation, or the fact that it is complicated. I understand that some things take time but going on 3 months now and no end in sight. Sounds like the dealer is much more worried about cost than customer satisfaction. A rental car would have been a nice gesture in ensuring the customer that they (the dealer) are there to support him/her. Especially when I was told it was my responsibility to get Chrysler to move on this. Paraphrasing here but I feel like I'm being told, "this is hard and we are cheap so no provision for you and we will put minimal effort in from here on because it is chryslers problem". I just hope that this is not a harbinger of things to come and they don't just try to band-aid the problem so I'm no longer their responsibility.
Final Business Response /* (4000, 10, 2016/06/13) */
We are still working with Chrysler to effect a remedy to the situation. As stated before, we have exhausted our resources as a Dealer and are relying on Chrysler as the manufacturer of this vehicle to provide us with the information to correct the concern. Chrysler has had one of their employees come down on two occasions to inspect the vehicle and report back to Chrysler. The last time was last Thursday. We are at this moment in time waiting on instructions from Chrysler as to what they want us to do next.
Final Consumer Response /* (4200, 12, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still not fixed, still no help on a rental. Dealer tells me they are being instructed to install the old transmission back into the vehicle, I guess band aid it up first? Chrysler tells me they have gave no such order to reinstall the old transmission. No solution in sight it seems.
Initial Business Response /* (1000, 6, 2017/02/24) */
February 24th, 2017
[redacted] Ave.
Fort Wayne, IN XXXXX
Revdex.com
Case #: [redacted]
What follows is the view(s) of O'Daniel Motorsales Inc. I would like to note that Mr. [redacted] did notify us of his...
intent to publish negative comments online (which he has done) and report us to the Revdex.com if we did not participate in his repairs. We would like to take this opportunity to clarify some of the statements made against us by Mr. [redacted].
We offer Carfax reports to our customers free of charge in an effort to provide third party information on a vehicle. Carfax discloses information about a vehicle's history, O'Daniel only relays the information on the report to consumers. The Carfax states that there have been no accidents reported with this specific car. We do not sell Carfax reports only pass them along to customers, again free of charge.
All O'Daniel certified cars are put through a 104 point inspection, and that inspection is made available to customers at any time. The inspection was made available to Mr. [redacted]. None of the damage Mr. [redacted] is claiming was noted anywhere on this inspection. Any of our vehicles can be taken to an independent shop for a third party inspection before purchase. The Buyers Guide that was attached to the car and that Mr. [redacted] signed encourages this. The inspection reports does note a repair to the right rear of the car. The inspection report clearly shows that a wheel bearing was replaced and no other damage was noted or found on the inspection. A wheel bearing has nothing to do with bent rims or a bent control arms. Wheel bearings are normal maintenance items that are typical repairs with Mr. [redacted]'s vehicle and mileage.
Part of our certification process is providing a 3 Month/3000 Mile limited warranty free of charge to the customer. This warranty is laid out in writing in the form of a contract and was signed by Mr. [redacted]. Nowhere does this state a money back guarantee. The warranty clearly lists covered components as well as limits coverage to mechanical failure only. We as a dealer cannot control how a vehicle is used once it leaves our lot or possession. This warranty is displayed in writing on all of our cars while on the lot and is covered in detail in the finance office. The certification also requires a customer to bring it back to us for inspection and repairs. Mr. [redacted] has not allowed us to even inspect his vehicle to make an accurate assessment of damage or repairs.
Any questions or concerns that come up during the purchase process are addressed immediately and put into writing. I have included the signed We/Owe document showing that nothing was promised to Mr. [redacted] after the sale or contingent on his purchase. The process of putting things in writing protects both the consumer and dealer, eliminating any confusion of verbal promises before during or after the sale. Mr. [redacted]'s statements of felt vibrations were not presented to us in any way until Feb. 4th.
Upon being notified of the concerns we did offer to inspect Mr. [redacted]'s vehicle and are prepared to cover any obligations that fall under the certified warranty. We also disclosed that any non-covered part(s) and labor would be the responsibility of the customer. Based on the estimate from the outside repair shop it appears that something substantial happened during the 2 1/2 months of Mr. [redacted]'s ownership (enough to bend all 4 rims and a control arm). We are still more than willing to discuss how we can assist Mr. [redacted] in repairing his vehicle. Mr. [redacted]'s statement about us not wanting to help because he is out of the 3 month/ 3000 mile warranty is incorrect. Since the concerns were noted in writing prior to Feb 19th (the end of the O'Daniel Certified warranty) we will still honor any covered part and labor associated with this specific issue. But again if the cause of the issue is damage and not part failure Mr. [redacted] will be responsible for all cost associated with repairs.
[redacted]
General Sales Manager
O'Daniel MotorSales Inc
Chysler Dodge Jeep Ram SRT Audi Porsche
XXX-XXX-XXXX Office
XXX-XXX-XXXX Fax
Initial Consumer Rebuttal /* (3000, 8, 2017/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still not offering to fix an issue they sold the car with. See the attached inspection report from O'Daniel Motors. Item 99 identifies 2 bent rear rims and they never fixed these 2 bent rims. They instead chose to sell the car this way. We did not sit there and go over the inspection report the day I bought the car and [redacted] did not take the time to point it out. What ever bent the rims which they identified in the inspection report must have also bent the right rear control arm. In response to the vibrations I told [redacted] about the vibrations on November 19th when I purchased the car. I have a witness who was with me at the time of purchase. Nobody has offered to reinspect my car since I notified O'Daniel Automotive of Hubler Acura's from findings until I wrote negative reviews and contacted the Revdex.com. I consider the fact that I told O'Daniels I would give them negative reviews for them not fixing a car they sold with known damage to be proof that I'm honest and keep my promises. All I have heard form O'Daniel auto was first that I had already had the car for 3 months which was a false statement and then when I proved that they looked for other loop holes to try and not repair my car. No where on the warranty does it specifically say a control arm is not covered. In fact what I was given states a front suspension control arm is covered under the warranty. Attached is a copy of what was given to me at purchase in regards to the warranty. If a control at is covered in the front suspension why wouldn't it be covered in the back? If you look at O'Daniels inspection report it shows where they did work to the back rear wheel where the bent control arm is. Also this inspection report was done in July and I Purchased the car in November. Plenty of time for it to get damaged by an O'Daniel employee or a test driver. Also the inspector could have had a bad day or was in a hurry to get the inspection over with. I assure I have done nothing to this car since I purchased it. I bought it on November 19th and it has had the problems ever since it was purchased. It was the Holiday season and I was busy with my wife and two kids so I did not get a third party inspection done until February. I was also verbally assured this was a worry free warranty for 3 months when it was described to me by [redacted]. I purchased this car on a Saturday close to closing so the entire process was kind of rushed. If I had damaged the car after driving it off the lot I would not ask the dealership to repair it. It was sold to me this way which is why I think they should repair the problems.
Final Business Response /* (4000, 10, 2017/03/06) */
We still hold to our original response to this complaint. Simply to much time had passed ** Mr. [redacted]'s ownership to determine if these issues were caused from part failure or damage without an inspection. We will not charge Mr. [redacted] to have the car inspected regardless of whether the issues are determined to be covered under the O'Daniel Limited warranty or not.