Live Fit Wellness Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company is not taking responsibility for their own wrong doings with the contract signedI gave written notice on August 29, 2016, to stop payment for the month of October because I was planning on moving; which was more then a 30's days notice to stop payment on my accountMy email stating to stop payment was verified received by [redacted] himselfI was never notified of any FREEZE form until the day payment was due in October and my account was up to dateThen a FREEZE form was brought up (which is not listed or stated anywhere on the contract signedThe contract states written notice must be provided days prior to freezing account) by [redacted] Torres on October 7, in an email [redacted] Torres still requested payment for the month of October (my assumption is because now a FREEZE form was being introduced and barely given in October, a 30's day notice was now given and my account needed to be up to date in order to process a stop payment)I then asked [redacted] Torrez for a copy of my contract and it was never providedThen payment was still processed in November and was then notified by [redacted] that the payment processing that were going through and it was his faultRefund was then providedAt this point I wanted nothing to do with this business any longer.In February 2017, I contacted [redacted] by text asking If I would be able to transfer to another location due to my move and he stated they did not have another location and the La Habra location was the only location they hadNo other option was provided In July 2017, I contacted [redacted] to return to their location since it seemed I had no other choice but to go to that location even though it was way out of my area and was then notified that my account was sent to collectionsPayment was processed and no service was provided or should I say allowed, due to my account being sent to collections [redacted] provided a collections agency phone numberI want nothing more to do with this company or business but to provide me a refund for July and August because no service was provided and/or allowedAttached are emails and contract.I still need a refund for the months of July and August due to not providing/allowing service and for my account to be removed from collections for the break in contract by the company/entityThe trust and relationship with this company has been brokenI have moved more than miles away from this companyIf the company/entity does not want to refund me they may cancel my contract and charge the $for cancelling due to moving more then miles away and refund me the difference charged for the months of July and August totaling in $Refund me $ Regards, [redacted]

***,
" background-"> This email is in response to the letter we received from the Revdex.com in regards to a concern that was submitted to your office. The case ID is ***. I am responding on behalf of Live Fit Solutions Inc. This customer (*** *** ***) came in to our facility on 12/15/2014. She was referred to us by one of our long term clients. She met with ***, not ***, our Boot Camp instructor. He went over a full body physical assessment, as is our standard procedure with any potential new client, to determine her fitness goals. After a full evaluation *** explained the program and the benefits to her. She was very interested and decided to sign up. He went over the pricing options and she decided on the month unlimited Boot Camp plan. She paid $cash, this covers her first and last month, and stated she would bring the remaining $dollars on her next visit as well as her credit card to set up the monthly payment plans. *** went over the terms and conditions of the agreement and she acknowledged and agreed to them. She was aware of the monthly auto pay plan for the remainder of the contract. She never brought her credit card in to us after this. We contacted her via phone and text messages and never heard back. We sent her our standard payment reminder letter, as we do with any customer that has a payment default, to her address on file. We still didn't hear back from her. At this point her account was defaulted and we referred her to our collections company. As stated in the legal binding contract, which she was aware of and signed, We will be more than happy to submit a copy of her contract showing proof of payment and signature committing to the agreement between her and Live Fit Solutions Inc. We have several clients with physical challenges that have worked their way up in one of the programs we offer and are successfully working out everyday now. It is our job to help each and every client that comes to our facility on a daily basis get to their goal. We can modify our programs to help individuals who have physical impairments. She is stating that she only came in once and was not able to do our program. If she would have approached us and informed us of her concerns and issues we would have set her up with a program suited for her. She chose not to come back or contact us. We feel this complaint is not valid and is only in retaliation for her account being placed in collections Her balance is still outstanding and will remain with our collection companyIt is out of our hands now and she must settle it with themAs you understand, we are a business and operate using legally binding agreements like any other businessWhen there is a breach of this agreement, there must be consequences in order to maintain our posterity and longevity as a business. Regards, Live Fit Solutions Inc

According to our written and signed agreement with the client, there MUST be a 30-day advanced notice in order to submit a freeze form to stop paymentWe were not send a freeze form until after the client's bill date in October to notify us to freeze October's payment which was due 10/8/(email
with freeze form was received on 10/10/16)November's payment was processed because 30-day advanced notice was not receivedThis account is currently in collections for multiple past due paymentsI have personally referred the client to contact collections to bring her account currentWe have a signed agreement and documentation to detailing our integrity in our dealings with this client and all clients. Thank you,*** ***

This message is in response to complaint # [redacted]. This client is stating that she would like a refund for the months of July and August 2017. We have yet to receive a cancellation form from this client. A freeze request form was submitted to us and was sent to our billing department to be processed in Oct 2016. All dues were held for the months of November and December. After the 60-day payment freeze on her account expired she was expected to resume paying her monthly dues again, which would have resumed on January 6, 2017. Her payment declined for several months. From January – June 2017, to be exact. We reached out to her multiple times to try to resolve this when her account went into default. When accounts are 30 days past due and we do not hear from the client we refer them to our collection company. At that point the collection company is in charge of the defaulted account. In July 2017, her monthly payment was authorized by her bank and showed successful on our end. It was at this point that she reached out to one of our employees about coming back to our facility. Our employee referred her to the collection company since her account was 6 months past due. We sent her the information to the collection company, twice, so that she could speak to them in regards to her account. We did not get word from the collection company that her account was settled. She is also stating that she moved and our location in La Habra is no longer convenient for her. In the contract, she signed, it states that if the client moves further than 25 miles from the facility they may pay a cancellation fee of $200 to terminate the contract. Per the contract, the client must provide proof of their new residence to us. No proof of her new residence was provided to us nor a cancellation form completed. At this point her account is still in collections and she needs to contact them to pay off the remaining balance. We cannot offer a refund for July or August 2017 because per the contract she signed she committed to have the payment debited from her account on the 6th of each month until the membership expired, in her case it expires on February 2, 2018.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company is not taking responsibility for their own wrong doings with the contract signed. I gave written notice on August 29, 2016, to stop payment for the month of October because I was planning on moving; which was more then a 30's days notice to stop payment on my account. My email stating to stop payment was verified received by [redacted] himself. I was never notified of any FREEZE form until the day payment was due in October and my account was up to date. Then a FREEZE form was brought up (which is not listed or stated anywhere on the contract signed. The contract states written notice must be provided 30 days prior to freezing account) by [redacted] Torres on October 7, 2016 in an email. [redacted] Torres still requested payment for the month of October (my assumption is because now a FREEZE form was being introduced and barely given in October, a 30's day notice was now given and my account needed to be up to date in order to process a stop payment). I then asked [redacted] Torrez for a copy of my contract and it was never provided. Then payment was still processed in November and was then notified by [redacted] that the payment processing that were going through and it was his fault. Refund was then provided. At this point I wanted nothing to do with this business any longer.In February 2017, I contacted [redacted] by text asking If I would be able to transfer to another location due to my move and he stated they did not have another location and the La Habra location was the only location they had. No other option was provided.  In July 2017, I contacted [redacted] to return to their location since it seemed I had no other choice but to go to that location even though it was way out of my area and was then notified that my account was sent to collections. Payment was processed and no service was provided or should I say allowed, due to my account being sent to collections. [redacted] provided a collections agency phone number. I want nothing more to do with this company or business but to provide me a refund for July 2017 and August 2017 because no service was provided and/or allowed. Attached are emails and contract.I still need a refund for the 2 months of July and August 2017 due to not providing/allowing service and for my account to be removed from collections for the break in contract by the company/entity. The trust and relationship with this company has been broken. I have moved more than 25 miles away from this company. If the company/entity does not want to refund me they may cancel my contract and charge the $200 for cancelling due to moving more then 25 miles away and refund me the difference charged for the 2 months of July and August 2017 totaling in $294.00. Refund me $94.00.
Regards,
[redacted]

[redacted], This email is in response to the letter we received from the Revdex.com in regards to a concern that was submitted to your office.  The case ID is [redacted].   I am responding on behalf of Live Fit Solutions Inc. This customer ([redacted]) came in to our facility on...

12/15/2014.  She was referred to us by one of our long term clients.  She met with [redacted], not [redacted], our Boot Camp instructor.  He went over a full body physical assessment, as is our standard procedure with any potential new client, to determine her fitness goals.  After a full evaluation [redacted] explained the program and the benefits to her.  She was very interested and decided to sign up.  He went over the pricing options and she decided on the 18 month unlimited Boot Camp plan.  She paid $300 cash, this covers her first and last month, and stated she would bring the remaining $29 dollars on her next visit as well as her credit card to set up the monthly payment plans.  [redacted] went over the terms and conditions of the agreement and she acknowledged and agreed to them.  She was aware of the monthly auto pay plan for the remainder of the contract.  She never brought her credit card in to us after this.  We contacted her via phone and text messages and never heard back.  We sent her our standard payment reminder letter, as we do with any customer that has a payment default, to her address on file.  We still didn't hear back from her.  At this point her account was defaulted and we referred her to our collections company.   As stated in the legal binding contract, which she was aware of and signed, We will be more than happy to submit a copy of her contract showing proof of payment and signature committing to the agreement between her and Live Fit Solutions Inc. We have several clients with physical  challenges that have worked their way up in one of the programs we offer and are successfully working out everyday now.  It is our job to help each and every client that comes to our facility on a daily basis get to their goal.  We can modify our programs to help individuals who have physical impairments.  She is stating that she only came in once and was not able to do our program.  If she would have approached us and informed us of her concerns and issues we would have set her up with a program suited for her.  She chose not to come back or contact us.    We feel this complaint is not valid and is only in retaliation for her account being placed in collections.  Her balance is still outstanding and will remain with our collection company. It is out of our hands now and she must settle it with them. As you understand, we are a business and operate using legally binding agreements like any other business. When there is a breach of this agreement, there must be consequences in order to maintain our posterity and longevity as a business.  Regards,  Live Fit Solutions Inc.

Review: I went to live fit and signed up for their program (sort-of). I gave them $300 cash but was told that my membership was not active until I paid $29.99 more dollars. I went to one session and I had concerns because I have very weak wrists. I wanted to see if I could switch my program from an 18 month program to a shorter program due to the fact I could not do most of the exercises due to my wrists. The trainer, [redacted] informed me that I would need to talk to the owner about it. I stressed my concerns regarding the fact that my goal would be reached 4 months and 12 months of maintenance was really not an ideal plan. I expressed I did not want to quit or get out of my contract I simply just wanted to alter my work out plan. No one ever contacted me and I tried on numerous occasions to reach [redacted] or the owner and no one would call me back. It wasn't until I had a letter hand delivered to the facility requesting reimbursement of my $300 did I get anything in the mail from this place. In fact, when we went to deliver the letter they went so far as to state that no [redacted] even worked there which is a lie. They have sent me to collections for $2,750.00 which is the entire contract. I went one time to this facility and paid $300 and never got a return call nor my money back and not they have sent me only one letter and have put on my credit report. I want this rectified immediately. This place has poor customer service and I never wanted to quit the program I merely just wanted a better plan. Since I had not paid the entire membership I was told I was not a member yet and could not use the nutritionist, etc., however, they refused to return my calls, refused to give me a copy of the contract that I signed but never got a copy because it was supposedly not active yet. This is the biggest scam I have ever seen. I have sent numerous letters and to the owner because that's whom I am told I am to address about this issue. They will not give me the owners name or anything. I want my money back.Desired Settlement: I want my money back and I want my credit report cleared of this ridiculous charge. They want $2,750.00 for going one time to work out and I couldnt' even do their stupid program due to wrist problems so they had me stand in a corner and do jumping jax the entire 30 minutes. Not acceptable.

Business

Response:

[redacted], This email is in response to the letter we received from the Revdex.com in regards to a concern that was submitted to your office. The case ID is [redacted]. I am responding on behalf of Live Fit Solutions Inc. This customer ([redacted]) came in to our facility on 12/15/2014. She was referred to us by one of our long term clients. She met with [redacted], not [redacted], our Boot Camp instructor. He went over a full body physical assessment, as is our standard procedure with any potential new client, to determine her fitness goals. After a full evaluation [redacted] explained the program and the benefits to her. She was very interested and decided to sign up. He went over the pricing options and she decided on the 18 month unlimited Boot Camp plan. She paid $300 cash, this covers her first and last month, and stated she would bring the remaining $29 dollars on her next visit as well as her credit card to set up the monthly payment plans. [redacted] went over the terms and conditions of the agreement and she acknowledged and agreed to them. She was aware of the monthly auto pay plan for the remainder of the contract. She never brought her credit card in to us after this. We contacted her via phone and text messages and never heard back. We sent her our standard payment reminder letter, as we do with any customer that has a payment default, to her address on file. We still didn't hear back from her. At this point her account was defaulted and we referred her to our collections company. As stated in the legal binding contract, which she was aware of and signed, We will be more than happy to submit a copy of her contract showing proof of payment and signature committing to the agreement between her and Live Fit Solutions Inc. We have several clients with physical challenges that have worked their way up in one of the programs we offer and are successfully working out everyday now. It is our job to help each and every client that comes to our facility on a daily basis get to their goal. We can modify our programs to help individuals who have physical impairments. She is stating that she only came in once and was not able to do our program. If she would have approached us and informed us of her concerns and issues we would have set her up with a program suited for her. She chose not to come back or contact us. We feel this complaint is not valid and is only in retaliation for her account being placed in collections. Her balance is still outstanding and will remain with our collection company. It is out of our hands now and she must settle it with them. As you understand, we are a business and operate using legally binding agreements like any other business. When there is a breach of this agreement, there must be consequences in order to maintain our posterity and longevity as a business. Regards, Live Fit Solutions Inc.