Live Life Alarms

BMW Sales Manager Richard D [redacted] has spoken to [redacted] and a refund for the balance of the road hazard contract has been processed and he will receive the check within business days of today

Good morning,This complain# [redacted] has been satisfiedRallye BMW installed a new windshield in [redacted] BMWShe SEEMED EXTREMELY HAPPY WITH THE OUTCOMEAny question please feel free to Email or call me.? Matthew C [redacted]

Dear Mr. [redacted] , I am sorry to hear about this issue again as I thought it was already resolved. You purchased the order from from a sales rep, who is also your family member, on June 21, 2017 at a family/friends rate of $407 (normally $497). You received it on June 24, 2017. After having the... device for several weeks, Max had informed us that you needed a wristband/belt pouch (normal cost is $15 plus shipping). We did not charge you for this and sent it out expedited as a courtesy on July 12, 2017. Per company policy, there is only a 14 day return. The return policy states:"Refund & Returns PolicyIntroduction If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at [email protected] or call us on Freecall 866 205 4872 within that time if you are not satisfied with your purchase so that we can try to resolve any problems.All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post (with a tracking number) and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. LiveLife Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure." Though you knew about this return policy and time frame, you continued to send the device back. We did not receive the product until after July 25, 2017. In fact, it was shipped to us July 21, 2017, well after the 14 day return policy. When received it was in used, open and had clearly been in wet as well as this product is not suitable to be reconditioned for another sale. Also, due to the fact that the product was well past the two week allowable time for returns, your family member was paid a commission for the sale to you. So not only did you send back a product that we cannot use for anyone else after the allowable time for returns, but other fees have been incurred on this device. This is why we have the 14 day return policy. We have never discussed giving you a full refund and have advised you of our return policy. We did everything to try and make it satisfactory for you with our product and there have been no flaws or manufacture issues related to the mobile medical alert that you have. Though our device comes equipped with GPS, Automatic Fall Detection and Geo fencing technology with a built in speakerphone and microphone, it is stil very small and light weight.We are willing to work with you and your family member, but we cannot offer you a full refund due to our policies and procedures, costs incurred and for the item being unusable for other clients.

I spoke to *** *** this afternoon and explained that although we feel strongly that we did nothing wrong especially considering we encouraged him to purchase the tire and wheel road hazzard service contract, we are willing to replace his rims with new ones in the
interest of customer satisfaction The one stipulation I explained is that he will be required to sign a general release that acknowledges that this is a good will gesture and that this is a closed matter and no further consideration would be offered or expected for wheel or tire issues *** *** said he was pleased, would sleep on the offer and contact me tomorrow. Thank you Lawrence P***Service and Parts Director

Revdex.com:
It Took days and contacting the Revdex.com and Bmw North America for me to get a call back from the manager.The manager agreed to replace my windshield.I was not very happy as they stated but I accepted the replacementdays is a ridiculous amount of time to wait for a returned phone call when I reached out to them numerous time about my windshield and my treatment.The manager apologized and stated he would get to the bottom of the disrespect and out right discrimination and for the sake of his other customers of color I hope they do
Sincerely,
*** ***

Good morning,This complain#*** has been satisfiedRallye BMW installed a new windshield in *** *** BMWShe SEEMED EXTREMELY HAPPY WITH THE OUTCOMEAny question please feel free to Email or call me. Matthew C***
***
*** *** *** ***

Good morning, This Guest traded in a vehicle which he lost the titleWe have submitted for a title to be reissued and still have not received it as of yesterdayWe spoke to DMV in Albany and they are working on the reissueUntil we receive the new title we cannot cut a check to the guest
One title is received the Issue of the check will be expedited. Any questions please feel free to call me.Matthew C***Service and Parts Director###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I contacted ** *** and reviewed the details of his concern and the service visit He explained he was concerned as we were unable to give him any defined maximum time it could take to diagnose the problem of why his vehicle would not start I explained like any other diagnosis we
could not finitely give him a number of hours but I do agree it would be difficult for him to go in blind not knowing what his potential cost were I agreed that I think it would have been reasonable for the service advisor to consult with the technician and foreman and come up with a maximum game plan for the diagnosis ** *** also stated he was upset that we stated if we found that the part that was replaced under the recall in March of had failed it would not be covered again I explained that recall or not, BMW warranties replacement components for years and if that part failed it would not fall under any BMW warranty I did also explain that if the recall part was the problem, I would have considered going to BMW to see if they would allow us to replace it as a good will gesture. I asked if *** *** would please share with me the information regarding the repair he had done to the vehicle when it left us He explained it was at a local repair facility and he was awaiting their determination but that he would contact me back with that information for learning purposes for me.Our discussion was both pleasant and productive We processed a credit to his "debit card" in the full amount he paid us. Thank you Larry P***Rallye BMWService and Parts Director

BMW Sales Manager Richard D*** has spoken to *** *** and a refund for the balance of the road hazard contract has been processed and he will receive the check within business days of today

Dear Mr. [redacted], I am sorry to hear about this issue again as I thought it was already resolved. You purchased the order from from a sales rep, who is also your family member, on June 21, 2017 at a family/friends rate of $407 (normally $497). You received it on June 24, 2017. After having the...

device for several weeks, Max had informed us that you needed a wristband/belt pouch (normal cost is $15 plus shipping). We did not charge you for this and sent it out expedited as a courtesy on July 12, 2017. Per company policy, there is only a 14 day return. The return policy states:"Refund & Returns PolicyIntroduction If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at [email protected] or call us on Freecall 866 205 4872 within that time if you are not satisfied with your purchase so that we can try to resolve any problems.All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post (with a tracking number) and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. LiveLife Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure." Though you knew about this return policy and time frame, you continued to send the device back. We did not receive the product until after July 25, 2017. In fact, it was shipped to us July 21, 2017, well after the 14 day return policy. When received it was in used, open and had clearly been in wet as well as this product is not suitable to be reconditioned for another sale. Also, due to the fact that the product was well past the two week allowable time for returns, your family member was paid a commission for the sale to you. So not only did you send back a product that we cannot use for anyone else after the allowable time for returns, but other fees have been incurred on this device. This is why we have the 14 day return policy. We have never discussed giving you a full refund and have advised you of our return policy. We did everything to try and make it satisfactory for you with our product and there have been no flaws or manufacture issues related to the mobile medical alert that you have. Though our device comes equipped with GPS, Automatic Fall Detection and Geo fencing technology with a built in speakerphone and microphone, it is stil very small and light weight.We are willing to work with you and your family member, but we cannot offer you a full refund due to our policies and procedures, costs incurred and for the item being unusable for other clients.