Live Oak Allergy & Asthma Clinic, PA

Please find the attachment(s) The attached shall serve as “proof” of debt “Adjustments” – are write offs or bad debts, and should not be construed as payments The issue is considered closed

To Whom It May Concern: This letter acknowledges the receipt of complaint filed to Revdex.com by the applicable partyPlease find the response to said complaint belowThe consumer indicates a number of issues, primarily of a subjective nature"Complaints (even to the Doctor) about billing procedures", spanning the gamut from the duration of invoicing to reflections of prior paymentsIt is of routine, in this industry - that consumers as a whole are bad and or delinquent debtorsIn the case of this complainant, his position regarding failure to invoice, failure to provide information related to prior payments, etc., is contradictory to the recordThis Consumer has a pattern of delinquency dating back to his inception with our business in The complainant routinely maintained a debt on account that was consistently past due, exemplified in the present state by not having made payment on his acknowledged and understood debt fur a period of over days, despite being invoiced monthly and despite our continued provision of services throughoutNot having made payment on ones debt, up to the point of filing a complaint with the Revdex.com, speaks for itselfAs to the consumers direct complaint and alleged action/in-actionThe consumer is covered by what is known as a "T.P.A." or Third Party AdministratorTht.,sare managed by self insured policy holdersWe as providers of service arc under no contractual obligation to file and or contest any issues related to person's specific policy inclusions or exclusionsThe;, eonsumer was provide three services on the date in question, each of which arc unique and distinct in tbeir individual capacityThe consumer's administrator elected, based upon its internal criteria and logic, to exclude the principle service provided that dayThis in fact was not the office visit, referred to in the complaint-"The office should have known not to conduct the skin test and office visit on the same date"It is in fact a matter of necessity, and common sense-that an office, and or its affiliate staff, could not and would not perform any clinical care without the expressed order of the prescribing and or ordering Physician, thus necessitating an office visitAll of this said, we did advise the complainant that we would work to attempt to gain coverage for the services that were ordered by the physician, consented to by the consumer, and provided by the staffThe consumer was asked in the interim to make payment on his account while we worked to a satisfactory conclusionThis was evidently insufficient and rejected by the complainant - evidenced by the need to file this written complaintWe will continue to work to the desired end, as communicated to the consumer, regardless of his decision to discontinue services, I regret that the relationship we had hoped had been built over the previous plus years, was deemed unworthy of continued mutual respectWe wish nothing but the best for the complainant, and hope he finds health and well being in his futureRespectfully, KSK -Administrator

From: Office Email
Good morning,
Please find the additional attachment (RE; ***
***)
Here you will find the payment you refer to ($60.00).
Of the $paid, $was applied to your daughters account, the balance of the payment was applied to yours.
Note the $payment on the same date
I hope this provides the answers you seek. I am sorry that the matter has frustrated you so. Please understand, as I mentioned, we did make an effort to contact You via telephone, after the mail was returned. However, It is not standard practice to make repeated attempts to contact our debtors, this is simply not our business
We do not have the capacity to trace, locate, and repeatedly contact persons who have failed to pay their debts. This is why we have organizations such as the one which Contacted you to assist us in these matters
I appreciate your time, and wish you a peaceful day
***
-----Original Message-----
From: ***
Subject: Re: RESPONSE TO COLLECTION AGENCY MEMO
These print outs still make no senseIs this for *** *** account, my daughter, or my account? In January of I paid a copay of $which Is not being reflected on these statements with my debit card? Where is this money? And this was for her services not mine as I was not seen in the office? Secondly, your receptionist failed to update my address with you guys when we came in back in jan which is your offices faultYour office could have called me a month after the bill was returned asking for a new address to mail the original billNo one calledYou guys threw it into collection after a returned bill I knew nothing about and called me ONE time not to discuss the bill cause she could not provide me a copy the billing office said but just to notify me that you were sending me to collection if I didn't pay the $over the phoneThat's ridiculous! I wanted to see what I was paying forI asked for a bill and never got oneI gave you guys the correct address so I find this unacceptableYou claim it is a known issue by me but it was not till u called to tell me I was beig sent to collectionI got one call and no bill?!?!? I still want to know where my $went cause to me it looks like you guys actually owe me money cause I do not see the copay posted?
> On Jul 11, 2014,tat 11:AM, "[email protected]" wrote:
>
> MS.***,
> I AM IN RECIEPT OF YOUR MEMO REGARDING YOUR INQUIRY INTO COLLECTION AGENCY SOLICITATION FOR UNPAID DEBTSPLEASE FIND THE ATTACHMENT, WHICH DETAILS SERVICE DATES, FEES AND A SCREEN SHOT OF MEMO ENTERED REGARDING OUR EFFORTS TO COLLECTPLEASE UNDERSTAND, WE DID AS YOU MENTION IN YOUR MEMO, ATTEMPT TO DISCUSS YOUR DEBT WITH YOU AFTER TRADITIONAL METHODS FAILEDHOWEVIS NOT CUSTOMARY TO MAKE REPEATED EFFORTS TO ALLOW FOR THE RESOLUTION OF, AS YOU INDICATED, A KNOWN ISSUE
> WE THANK YOU FOR RESOLVING THE MATTER, AND HOPE YOU UNDERSTAND THIS IS A STANDARD MEANS OF ALLOWING FOR THE CONTINUED PURSUIT OF DEBTS OWED
> WE ARE IN THE BUSINESS OF MEDICINE, NOT COLLECTING OF DEBTWE RELY ON OTHER INSTITUTIONS WHO HAVE THE MEANS TO DO SO MORE PRODUCTIVELY
>
> I HOPE THIS MEMO FINDS YOU IN GOOD HEALTH, AND WE WISH YOU CONTINUED BLESSINGS
>
> THANK YOU FOR YOUR TIME

Complaint: ***
I am rejecting this response because I have still not received what the $collection amount was for? By law and the collection agency as well must provide proof of the debtProof of the debt is not a print out showing $dueProof of debt is showing what this a charge for, what services were receivedThey should have a copy of the statement they mailed me or something showing the breakdown

Complaint: [redacted]
I don't see how a print out listing a charge shows "proof of debt." it doesn't show what I was being billed for and what I paid for at the visit. This place is rude, unprofessional, and I will never recommend them again. Regardless I paid it immediately to the collection agency, even without a statement showing what I owed which I am owed by law. It wasn't about the money but the principal. I will be writing a review about this business online to be weary so everyone knows how there system works and I will be transferring to a better ethical allergy office. Very unprofessional! I'm done with it!

Complaint: [redacted]
I am rejecting this response because:
In response to my complaints against Live Oak ALLERGY, the administrator stated that my issues were "primarily of a subjective nature". The billing office's refusal to respond to my complaints or return my repeated phone calls were not of a  subjective nature. I am amazed at the timely manner in which the clinic responded to the Revdex.com. I spoke with the Doctor about this matter because the billing office would not respond to my calls. The administrator also stated that I had a history of not paying my bills on time. The administrator needs to get on the same page with the office staff. On several occasions when I paid my bill at the office, the office staff would tell me that they did not know the actual account balance because of the billing office being behind. The billing office informed me not to pay the $593.57 until they contacted my insurance. Two months later I received a past due notice. I paid the bill because I am not going to have my credit ruined due to another's actions/inactions. Again, I ask that the clinic not charge me for the portion of the bill that the insurance did not pay.     
Regards,
[redacted]

To Whom It May Concern: This letter acknowledges the receipt of complaint filed to Revdex.com by the applicable party. Please find the response to said complaint...

below. The consumer indicates a number of issues, primarily of a subjective nature. "Complaints (even to the Doctor) about billing procedures", spanning the gamut from the duration of invoicing to reflections of prior payments. It is of routine, in this industry - that consumers as a whole are bad and or delinquent debtors. In the case of this complainant, his position regarding failure to invoice, failure to provide information related to prior payments, etc., is contradictory to the record. This Consumer has a pattern of delinquency dating back to his inception with our business in 2012. The complainant routinely maintained a debt on account that was consistently past due, exemplified in the present state by not having made payment on his acknowledged and understood debt fur a period of over 120 days, despite being invoiced monthly and despite our continued provision of services throughout. Not having made payment on ones debt, up to the point of filing a complaint with the Revdex.com, speaks for itself. As to the consumers direct complaint and alleged action/in-action. The consumer is covered by what is known as a "T.P.A." or Third Party Administrator. Tht.,s2 are managed by self insured policy holders. We as providers of service arc under no contractual obligation to file and or contest any issues related to person's specific policy inclusions or exclusions. The;, eonsumer was provide three services on the date in question, each of which arc unique and distinct in tbeir individual capacity. The consumer's administrator elected, based upon its internal criteria and logic, to exclude the principle service provided that day. This in fact was not the office visit, referred to in the complaint-"The office should have known not to conduct the skin test and office visit on the same date". It is in fact a matter of necessity, and common sense-that an office, and or its affiliate staff, could not and would not perform any clinical care without the expressed order of the prescribing and or ordering Physician, thus necessitating an office visit. All of this said, we did advise the complainant that we would work to attempt to gain coverage for the services that were ordered by the physician, consented to by the consumer, and provided by the staff. The consumer was asked in the interim to make payment on his account while we worked to a satisfactory conclusion. This was evidently insufficient and rejected by the complainant - evidenced by the need to file this written complaint. We will continue to work to the desired end, as communicated to the consumer, regardless of his decision to discontinue services, I regret that the relationship we had hoped had been built over the previous 3 plus years, was deemed unworthy of continued mutual respect. We wish nothing but the best for the complainant, and hope he finds health and well being in his future. Respectfully, KSK -Administrator

Please find the attachment(s)
 
The attached shall serve as “proof” of debt.
 
“Adjustments” – are write offs or bad debts, and should not be construed as payments.
 
The issue is considered closed.