LIVE OAK ANIMAL HOSPITAL & PET HOTEL Reviews (%countItem)
LIVE OAK ANIMAL HOSPITAL & PET HOTEL Rating
Address: 5214 98th St STE 100, Lubbock, Texas, United States, 79424-4647
Phone: |
Show more...
|
Fax: |
+1 (806) 794-9001 |
Web: |
|
Add contact information for LIVE OAK ANIMAL HOSPITAL & PET HOTEL
Add new contacts
Hazel had bloodwork done 11/12/19. Dr. Clary wanted to keep her under observation. She was exposed to Parvo while she was there & passed away on 11/25
Hazel client #XXXXX
Dates under Dr. Clary's observation. 11/12/19 to 11/18/19.
I brought Hazel in with symptoms of low weight, low body temperature, anemia & tapeworms. Her bloodwork showed that her RBC, HCT, WBC & EOS were low. I also told Dr. Clary that I believed her low weight was caused from her tapeworms. He told me later that he never saw any tapeworms but treated her anyway. He asked me if she had a good appetite. I told him her appetite has always been great, she has always been alert & active. And her poop has always been normal. He was surprised that altho she was dealing with these issues she continued to be full of energy. He also asked if she ever had any issues with throwing up. I told that she has never thrown up. I said I mash up her food because she has choked on her food in the past. Dr. Clary wanted to keep an eye on her for a few days under observation. He wanted to observe her eating, to regulate her temperature & to increase her weight, etc. He also told me how he really liked this little girl & if I wanted to relinquish her that he would take her. I did not understand why he told me this since I had never indicated that I wanted to relinquish. While she was there she had gained weight. Since she had health issues her immune system would be compromised & she should have been quaranteened away from other sick dogs. I trusted Dr. Clary to keep her safe & to keep her in a sterile kennel & proper protecal would be used with all the employees that were responsible for Hazel's care. On Monday 11/18/19 Dr. Clary called to say that she was doing great & was ready to be picked up. He said that he did not have a diagnosis for her. He also told me that her second bloodwork test were about the same but he was not to concerned based on how she was doing. I asked what his opinion was on her long term. He told me he expected her to have a full life. Hazel continued to do good at from Monday to Friday when she started vomiting. I called Live Oak & since Dr. Clary was not there another vet would have to start over with her care. I was not told at any time that she had been exposed to Parvo. Since Dr. Clary had asked me on 11/12/19 on her first day if she had any issues throwing up in the past I thought she was having another symptomfrom her original visit. At that time it looked like she would need additional tests run
If I had known she had been exposed to Parvo while she was staying at the clinic I would have immediately brought her in to start her on IV's. Monday 11/25/19 I brought her to another vet who reccomended me to test her for Parvo. I called Dr. Clary to tell him Hazel had Parvo. He informed me that she could have gotten it anywhere. Again Dr. Clary mentioned that I could relinquish her. I did discuss but declined. Before she was diagnosed with Parvo I was concidering relinquishing only because I thought she was having more complications & would need many more tests done to get a diagnosis & treatment plan, etc. to make a full recovery. She was never outside or around other dogs. If she had Parvo prior to her 6 day stay at the clinic she would have started having symptoms earlier. Her symptoms started 10 days after she was admitted to Live Oak on 11/12/19. Her throwing up started on 11/22/19. The day after Hazel passed away my 8 & 9 year old dogs came down with Kennel Cough. The next week my other dog that was exposed to Hazel came down with Parvo. He survived.
I want information on all treatments, tests, results, medications & shots that were done. I want to know why since she was anemic & her immune system was compromised why she she wasn't quaranteened away from other dogs. I want to know what protocal was used with staff that was in direct contact with Hazel such as changing into sterile clothing before handling her, etc. I want to be reembursed. The past few weeks I have been under stress focusing on the health of my dogs & dealing with the grief of loosing my sweet little girl. I am also in the process of hiring an attorney & making an official complaint to the Board.
Contact Name and Title: Chris ***- CFO
Contact Phone: 806-794-9000
Contact Email: ***@att.net
On November 12, 2020, Ms. McConnaughy brought 13 month old chihuahua to my hospital. Her presenting complaint was that her pet was eating, drinking but had not gained weight. She had seen worms in her stool after eating a flea from another rescue pet.
Hazel weighed 2.3 pounds upon presentation. Mc. McConaughy said her littermates weighed 6 pounds. She still had littermates at home. She said that Hazel was possibly getting pushed around by her littermates and other pets in the home.
Ms. McConnaughy stated that she had been very ill lately and was preoccupied with her own health problems. She felt guilty over her pets care. She said she came to me because I had helped her very sick cat years ago. She knew I would try to help her puppy the way I helped her cat.
My physical exam revealed a very thin, emaciated pup. Her mucous membranes were pale. She was active but tired quickly.
As I inquired about the patient's vaccine history if any, the owner said she had too many to take care of and was unable to get vaccines.
I hospitalized Hazel and began a work up of her problems. A fecal flotation was performed which was negative. Tapeworms do not usually show up on a fecal. I gave her drontal plus according to her weight, which I explained should kill all of the most common parasites.
A complete blood count revealed a regenerative anemia. This means her body was trying but for some reason she could not raise her red blood cells. There are multiple reasons for this to occur.
I began a generalized treatment of Hazel. Her glucose was checked regularly, along with her temperature. Hazel ate late that evening. Her stools were very small, firm pellets. Hazel ate like she had not seen food before.
The morning of the 13th she was more animated and looked improved. I spoke with Ms. McConnaughy and gave her an update on Hazel's condition. We discussed different kinds of testing, specifically a GI Panel. This test is used when an animal eats and drinks normally, but continues to lose weight. Ms. McConnaughy decline the test due to cost. In all of our discussions, she would always come back to her health problems and her inability to take care of her multiple animals.
Myself and my staff were very drawn to Hazel. We all wanted to see her survive and return to good health. I offered Ms. McConnaughy the choice to surrender Hazel to the our clinic in order to give her the care and diagnostics she needed, since Ms. McConnaughy could not afford these things. She wasn't sure at the time.
I continued to treat Hazel and she continued to improve. I began to wonder if Hazel was just not doing well in her home. I continued to give Ms. McConnaughy updates. I explained to her that I was not charging her for all that I was doing. She was on Facebook trying to solicit money towards the bill.
The morning of the 14th, her weight had improved from 2.3 pounds to 2.8 pounds. That is a huge increase in that short amount of time. She began to have diarrhea that afternoon, which I suspected was due to the change in diet and that she always seemed hungry so we fed her pretty often.
We kept a very close eye on Hazel while she was hospitalized, checking her temperature and blood glucose multiple times a day.
Hazel continued to improve. Diarrhea became my main concern. I offered Ms. McConaughy multiple tests that would help me diagnose Hazel's problems. She declined them all. She continued to ask for a specific diagnosis, which I explained I could not give without diagnostics which she was unwilling to pay. I told her I had multiple thought, but nothing specific. I began to empirically treat based on symptoms. Hazel continued to improve. Her diarrhea was much better. She was sent home on a corticosteroid. Her weight upon release was 3 pounds. That is a 25% increase in 6 days. Ms. McConnaughy was very happy.
My next contact with Ms. McConnaughy was on the 25th of November. She stated that she was at another veterinarian's pracice who had diagnosed her with Parvovirus. She wanted to know when Hazel could have contracted Parvovirus. I explained to her that parvo is a very ubiquitous virus and I treat all animals and environments as potential threats. She has not vaccinated any of her animals. She continues to take in strays. I can't deny that Hazel could have been exposed at my clinic, since we are a facility that hospitalizes parvo patients, but we take every precaution to ensure that no other patient in the hospital is in contact with these patients, were they have been, or their caretakers. Hazel more than likely contracted it in her own home. A 13th month old dog should have been fully vaccinated by 4 months of age.
Our clinic has strict protocol when dealing with Parvovirus. If our front staff is concerned about a patients having possible parvo, they put them directly into a room. The technician for that room puts on an isolation gown, as well as gloves and shoe covers when handling the patient. If we get a confirmed diagnosis, the patient is moved to our isolation ward where they are hospitalized. The technician for that room sprays the room down with a virucidal called Fullsan II. That solution remains in contact with the room for 30 minutes and then is wiped down. All other contact with the parvo patient is done by the treatment technician that is assigned to the isolation ward for the day. That technician does not enter that room unless they have on an isolation gown, gloves and shoe covers. They also dip their shoes in the virucidal solution upon leaving the room and they wash their hands. The technicians that have had ANY kind of contact with parvo positive patients do not handle, help or treat any under vaccinated patients in the building. We also have a local company called GermBlast come out once a month and spray the entire buidling with animal safe virucidal and anti-bacterial. With as many stray, under-vaccinated animals that Ms.McConnaughy brings into her home, Hazel very well could have contracted it there.
Ms.McConnaughy called my clinic over 5 times on Saturday the 23rd. She spoke with Dr. Fine, as well as a technician. Ms. McConnaughy was encouraged to bring the patient in for examination and testing on that day, but she refused since I was out of town.
On facebook, it was discussed with one of my employees that she would adopt Hazel and begin treating her. She complained to this employee about being overcharged at our facility and refused to adopt her out, even though the patient stayed for 6 days, which would have been around $800, and was only charged for 2 days which ended up being $241.97. We allowed Ms. McConnaughy to pay it out over the course of two months. When we ran her final check, she called and cancelled the check which then bounced back to us. We have yet to be paid for that amount.
We were saddened to learn that Hazel had passed away. Ms. McConnaughy was attempting to raise $500 that the vet at the other facility required prior to starting treatment for Hazel. Carl
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Dr.Clary's remark, "She still has litter-mates at home." I adopted Hazel and her brother.
In response to Dr.Clary's remark, "She said that Hazel was possibly getting pushed around by her litter-mates and other pets in the home". That was never said and is untrue. Hazel was never left unsupervised & this simply did not happen.
In response to Dr.Clary's remark, "As I inquired about the patients history if any, the owner said she had too many to take care of and was unable to get vaccines". This is simply not true. Hazel was not vaccinated due to her small size & decreased immunity, my other dogs are vaccinated, micro-chipped & spayed.
In response to Dr.Clary's remark, "Hazel ate like she had not seen food before". During Hazel's first visit on November 12, 2019 Dr.Clary asked me about her appetite. I clearly stated that Hazel's appetite had always been great. Hazel had always eaten like she had never seen food before.
In response to Dr.Clary's remark, "She would always comeback to her health problems & her inability to take care of her multiple animals". Yes, I did inform Dr.Clary that I have been currently dealing with health problems however I did not tell him that I was unable to take care of my pets.
In response to Dr.Clary's remark, "I offered Ms.McConaughy the choice to surrender Hazel to our clinic in order to give her the care and diagnosis she needed since Ms.McConaughy could not afford these things". Dr.Clary offered me the choice to surrender Hazel as he spoke of being drawn to Hazel & would take her if I wanted to give her up. This confused me why he would ask me about relinquishing Hazel. I did not know what to say in response to him. My focus was to do what was necessary for her care not to relinquish her.
In response to Dr.Clary's remark, "I began to wonder if Hazel was just not doing well in her home". I did what any pet owner would do and took my sick baby to the Dr. I assume Dr. Clary makes this remark due to his unwarranted belief that I have multiple, unvaccinated rescues?
In response to Dr.Clary's remark, "I offered Ms.McConaughy multiple tests that would help me with a diagnose Hazel's problems. She declined them all." Dr.Clary and I spoke of a few tests yes and as you can see by the bill, there were several tests done & I paid for them. He offered to keep Hazel there for observation. Since Dr. Clary would be there to closely monitor her weight, glucose, body temperature, appetite & other issues. I was told I would be informed if she was got worse & more tests would need to be done. However, When we spoke on the phone, Dr. Clary would tell me her temperature had stabilized,she had gained weight, and her glucose levels were continuing to improve. During one phone conversation Dr. Clary told me Hazel's second blood-work changed very little compared to her first test however he was not to concerned with those numbers since she had continued to improve with her weight, glucose levels, etc.
In response to Dr. Clary's remark, "I explained to her that I was not charging her for all I was doing". At the time of Hazel's exam Dr.Clary offered to keep Hazel for observation overnight without charging me for her overnight stays. Since Dr. Clary and staff would be there to monitor her I trusted Hazel's care to Live Oak for the next six days.
In response to Dr. Clary's remark, "She has not vaccinated any of her animals. She continues to take in strays." That is simply not true. Prior to Hazel and her brother, my two fosters were in 2017, they came from a Rescue Organization which means they were up to date on shots, microchips & spayed/neutered.
In response to Dr. Clary's remark, "Ms. McConauaghy was encouraged to bring the patient in for examination and testing on that day, but refused since I was out of town". On Hazel's first visit Dr. Clary had asked me if Hazel ever had an issue throwing up in which my answer was no.Three and a half days after I brought Hazel home, Friday morning, November 22, 2019 she began throwing up. I believed she was having a relapse and wanted to bring Hazel in to see Dr. Clary since he was already familiar with her issues. Dr. Fine was not familiar with her issues and would have to start all over with her care. I left a message for Dr. Clary to call me. They were unable to get a message to him out at the ranch. Since Dr. Clary had previously asked if she had ever had any issues throwing up I believed she was having a setback from her first exam. I wanted to wait for Dr. Clary to come back to the office on Monday morning to run more tests and continue her care. Had I known that she was exposed to Parvo ten days previously while staying at the clinic I would have immediately brought her in for IV treatments.
In response to Dr. Clary's remark, "A 13 month old dog should have been fully vaccinated by 4 months of age". Dr. Clary is a vet and knows that Vaccinations are only recommended to be given to healthy dogs.Hazel's immune system was already compromised which would then make it difficult for her to fight off viruses from other sick dogs in the clinic.Therefore Hazel should have been quarantined away from other sick dogs.
In response to Dr. Clary's remark, "Hazel more than likely contracted it in her own home". Hazel has never been outside. Therefore if Parvo had started in my home it would have been brought in to my home prior to Hazel's stay at Live Oak. If that was the case then it would stand to reason that Hazel's brother would have gotten Parvo approximately the same time as Hazel. However, he started showing symptoms of Parvo 10 days after Hazel's death.
In response to Dr. Clary's remark, "She complained to this employee on Facebook about being overcharged at our facility and refused to adopt her out even though the patient stayed for 6 days."I would not have had a problem with being charged for 2 days however Dr. Clary had told me from the beginning he was not charging me for Hazel's overnight stays. While I was on the phone getting an update on Hazel's condition he told me he wanted to keep her a while longer under observation telling me again that he was not charging me for Hazel's overnight stays. Why is Dr. Clary once more making a remark about my refusal to adopt Hazel out since she stayed overnight for 6 days?
In response to Dr. Clary's remark, "On Facebook, it was discussed with one of my employees that she would adopt Hazel and begin treating her." I discussed relinquishing Hazel with this employee only because I believed that Hazel was having a relapse and would need extensive labs and tests done. When I brought her to another vet the morning she passed away is when I was shocked that she tested positive for Parvenu. Had I known that she had been exposed to Parvenu she would have immediately bought in for IV treatments.
I requested from Dr. Clary what protocol was used for Hazel since Dr.Clary should have been aware that Hazel's immune system would be compromised. I have yet to have this question answered. Instead I have only received the protocol that is used in their clinic. I have also included a screenshot in this complaint a comment one of the staff members posted on a comment I made on Facebook. " I carried her around A LOT, lol!" Is this Live Oak's protocol for a dog that is not healthy and has a compromised immune system?I have attached pictures of my visit on Saturday November 16,2019. I asked the Vet Tech that brought Hazel in to the room for a visit what was going on with her ears? She did not have an answer for me as to why both ear tips had sores/scabs and one ear had a cut inside. The tech said that she was still having a little diarrhea. I have attached another photo of her dried on diarrhea that had not been cleaned prior to bringing her to me for a visit.
In conclusion:
I am requesting Dr. Clary to give me an itemized list of all tests, medications, treatments regardless of whether I was charged for them. I want Dr. Clary to answer my previous question on what protocol was used specifically for Hazel.I want Dr. Clary to explain to me why he did not communicate to me the day of Hazel's exam or later while she was still at the clinic? I would have gladly cleared up any misguided assumptions he believed about all my unvaccinated strays and the lack of care my dogs were getting.I was not the first pet owner nor will I be the last pet owner who will bring their loved pet to Dr Clary for treatment that has health issues and limited finances. However, as I have done in the past with my babies on more than one occasion spent hundreds of dollars to do what is needed. Regardless of the fact that I posted on Facebook for donations. I would find a way even without donations to still get the care my pet would need. Yes, Hazel started out as a puppy born to a Mom I was fostering however I fell in love with Hazel's sassy and spunky personality.I chose to adopt her and she was adored by her all siblings.
"Our clinic has strict protocol when dealing with Parovirus. If our front staff is concerned about a patient having possible parvo, they put them directly inot a room. The technician for tha troom puts on an isolation gown, as well as floves and shoe covers when handling the patient. If we get a confirmed diagnosis, the patient is moved to our isolation ward wehre they are hospitalized. The technician for that room sprays the room down with a virucidal called Fullsan II. That solution remains in contact with the room for 30 minutes and then is wiped down. All other contact with the parvo patient is done by the treatment technician that is assigned to the isolation ward for the day. That technician does not enter that room unless they have on an isolation gown, gloves and shoe covers. they also dip their shoes in the virucidal solution upon leaving the room and they wash their hands. The technicians that have had ANY kindof contact with parvo positive patients do not handle, help or treat any under vaccinated patients in the building. We also have a local company called GermBlast come out once a month and spray the entire building with animal safe virucidal and anti-bacterial.
Hazel was hospitalized in our ward desginated for under-vaccinated puppies and was only handled by technicians that have had zero contact with any parvo patients or any other patients with infectious diseases.
Hazel improved with being fed a high calorie veterinary diet while here. On November 16, 2019 she developed mild diarrhea, from the sudden increase in dietary fat, which was medicated with 1/8 tablet of 500mg Sulfasalizine by mouth twice daily and 1.0ml of 100mg/ml Metrodnidazole by mouth twice daily. Also on November 16, 2019, I repeated a CBC to recheck her anemia, which showed no change despite her improvements, so I began medicating her with 1/4 tablet of 5mg Prednisone by mouth twice daily. Further testing would have been warranted and was offered, but the owner declined citing lack of funds. Hazel continued to iomprove to the point that I was comfortable with her going home. Hazel was was sent home on November 18, 2019 with the remainder of the Prednisone which she was to receive 1/4 tablet twice a day for three more days, then reduce to giving 1/4 tablet by mouth once daily for three days."
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Dr. Clary's/Live Oak Animal Hospital's proposed resolution.
Except for updates on Hazel's condition while she was at Live Oak Animal Hospital for 6 days under observation Dr. Clary did not communicate with me at anytime in reference to his misguided assumptions of me as a pet owner. It wasn't until Hazel's death & after I filed a complaint with Revdex.com that I became aware of his opinions which in fact were simply not the truth at all. And, to make matters worse was according to him I responded to his accusations totally opposite to what the truth was. I would have gladly communicated with Dr. Clary if he had ever voiced his opinions to me while Hazel was there under observation for 6 days.
Clinic is withholding information , will not release dog.
The dog had a scratch to his ear. Our primary veterinarian office was closed, so he was taken to Live Oak Clinic. They claim a muzzle came off and an employee was bitten. They refuse to release information to owners, after owners submitted a bad review online. Now they are holding the dog hostage, and will not give a reason why the dog cannot be quarantined at home. I also understand they have done this to other community members. An employee stated they normally do not charge, but that we would be charged. The dog is no aggressive, and current on shots, and care. Now they want to unfairly charge 300/day for a ten day quarantine of the dog. Will not let the dog do home quarantine but refuse to give a reason. It's like they are working along with the Lubbock Animal Service Dept., to cheat people out of money. Again they refuse to give any information after a negative review was posted online.
We want the dog to continue with in home quarantine as he is not a treat, he is non aggressive, and current on all shots. He is a small to medium size dog.
I was billed and charged for services done in that past. I never consented to half of the procedures being done.
Client ID : XXXXX
Invoice: XXXXXX
Date: 7/14/2018
Medical Exam, $52.52 , high but expected. I consented to this charge.
Ear Cytology Slide, $32.44, did not know I was going to be charged, but consented to the charge.
Ear - Clean and pack with BNT , $54.38, did not know this was being performed. Nothing about my cats ear changed before or after. Cats ear was not packed with anything.
Revolution Cats 5-15lbs., $20.69, was not told about this. Not even sure what this does. Was charged $20.69 when the quantity was .30, so it should be considerably less.
Partial refund of the services that I did not consent to. Willing to pay for Medical Exam and Ear Cytology Slide.
We will gladly reimburse the client. I will put a check in the mail today. I appologize for inconvenience.