Initial Business Response /* (1000, 7, 2015/07/08) */
Customer was offerred warranty at time of purchase and declinedRequesting instead additional discount inlieu of any warranty; and, purchasing the vehicle as isThe customer was again offrred a warranty by the finance company; and, again,
declined coveragechoosing a lower payment; and, again buying the cas as-isThe customer(s) drove the vehicle quite a bit before discovering or contacting about any issuesThe customer was uncooperative, unfriendly, and unreasonable; but, acknowledged that he (they) had purchased as-isThe customer has not paid his remaining balance due to this companyWe have no control over the manner of operation after purchase or knowledge of how the vehicle was used or treatedPrior to completion of purchase this customer test drove the vehicle and even used a printed checklist to examine and check the vehicle to make sure it met his (their) standardsThis is a used vehicle purchased as-isIt is unfortunate that the customer has issues with the vehicle; but, considering the terms and conditions of the sale, I feel the company has no obligation
Initial Consumer Rebuttal /* (3000, 9, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated, the car was owned and driven for only days before the car broke down due to the transaxle not being bolted on correctlyWhen I initially explained the issue and requested too speak to the owner or manager I was informed the owner refused to cover any repair costs and told "who do you want to talk to now "I never requested or received a discounted price as the car was purchased at the asking price posted on craigs listI was never notified of a remaining balance on the car and am unsure if this is correctGiven that the first major malfunction occured within days of ownership, and the owner did not assist until the mechanic called them directly, I feel they were extremely uncooperative and unreasonableThe local mechanic again, has advised I get rid of this car as it will likely have continued troubleI do not accept the response from the businessThis car has been owned for months and been broken down at least 3-times requiring several weeks of repair and over ***
Final Consumer Response /* (3000, 12, 2015/07/13) */
I replaced the flywheel on this vehicle months ago and it is already starting to show signs of more issuesThis indicates a serious mechanical issue with the vehicle that will likely result in more repairs anytime
Initial Business Response /* (1000, 7, 2015/07/08) */
Customer was offerred warranty at time of purchase and declinedRequesting instead additional discount inlieu of any warranty; and, purchasing the vehicle as isThe customer was again offrred a warranty by the finance company; and, again,
declined coveragechoosing a lower payment; and, again buying the cas as-isThe customer(s) drove the vehicle quite a bit before discovering or contacting about any issuesThe customer was uncooperative, unfriendly, and unreasonable; but, acknowledged that he (they) had purchased as-isThe customer has not paid his remaining balance due to this companyWe have no control over the manner of operation after purchase or knowledge of how the vehicle was used or treatedPrior to completion of purchase this customer test drove the vehicle and even used a printed checklist to examine and check the vehicle to make sure it met his (their) standardsThis is a used vehicle purchased as-isIt is unfortunate that the customer has issues with the vehicle; but, considering the terms and conditions of the sale, I feel the company has no obligation
Initial Consumer Rebuttal /* (3000, 9, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated, the car was owned and driven for only days before the car broke down due to the transaxle not being bolted on correctlyWhen I initially explained the issue and requested too speak to the owner or manager I was informed the owner refused to cover any repair costs and told "who do you want to talk to now "I never requested or received a discounted price as the car was purchased at the asking price posted on craigs listI was never notified of a remaining balance on the car and am unsure if this is correctGiven that the first major malfunction occured within days of ownership, and the owner did not assist until the mechanic called them directly, I feel they were extremely uncooperative and unreasonableThe local mechanic again, has advised I get rid of this car as it will likely have continued troubleI do not accept the response from the businessThis car has been owned for months and been broken down at least 3-times requiring several weeks of repair and over ***
Final Consumer Response /* (3000, 12, 2015/07/13) */
I replaced the flywheel on this vehicle months ago and it is already starting to show signs of more issuesThis indicates a serious mechanical issue with the vehicle that will likely result in more repairs anytime