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LiveEdit Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/11) */
We are a partner of MindBodyA trial site was started for the client by MindBody during a webinarIt is part of their processShould a client wish to, they can cancel at any timeWe have not billed the client in any fashionAll billing
would have been done by MindBody and would show up on billing statements as MindBody not LiveEditWe canceled her site and notified MindBody of the cancelation to cease any billing if they had done so
We sent the below reply on August 3rd, before this complaint was filed, and attached is her e-mail to us about this issue
Hello ***,
We will take care of your request immediatelyPlease be aware that we have never purchased any information from MINDBODY, and we would never purchase anyone's billing information from anyone
MINDBODY sold our service to you - probably during the webinar you mentionedThey have been in control of billing you for our service from the very beginningWe do not even have your billing informationI am very sorry to hear that this was not made clear to you (especially during this deep research you mention)The emails you are receiving come from MINDBODY's reseller platform on our systemEffectually, they are coming from MINDBODY, not usYet, we understand your concern/confusion about the email
We will send a note to MINDBODY that you should not be billed by them, but please send a note to them yourself (although it sounds as you have made it clear to them you would like to cancel everything)We will cancel your access to our platform - this was the only part of the process we control with regards to your account, unless you needed escalated training, help, or support in using our service
We are very sorry for your confusion and frustrationWe wish you success and would love to assist you in the future should the opportunity arise
Kindest regards,
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have not been charged by either company at this pointWhen I received the notification about the ending of the trial, I called MindBody and they told me that LiveEdit was the company that would be charging meI had ended the MindBody service about a month prior to this incident, so I could not understand why I was about to get charged by this company (LiveEdit) which I had never actually had communicationsI have attached the email I received from LiveEdit/MindBodyI will let you determine where my confusion came from

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Address: 113 5th Ave S, Saint Cloud, Minnesota, United States, 56301-3642

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