October 27, To Whom It May Concern: LiveRez is a software company that builds and supports customized reservation systems and websites for our clients (partners) As an additional feature to our software, we do offer integration with the company the complainant mentions, but this represents only one small piece of the multitude of additional services we provide our partners This integration has been developed with a third-party provider that has its own standards and restrictions to meet When the complainant joined LiveRez the integrated company was able to provide services to the county most of the properties owned by the complainant are located During the implementation process this third-party lost the ability to offer services in this area due to local regulations This fact was communicated with the complainant, in writing, immediately upon LiveRez receiving this knowledge LiveRez worked with the third-party company on behalf of the complainant to attempt to find a way to work around the situation Shortly thereafter, the third-party company was able to meet the regulatory conditions imposed by the county, thereby allowing the property manager to again list their properties in that county LiveRez reached out to the complainant to let them know the third-party was again able to offer their customers the ability to list in this market, and we were able to proceed to complete their integration It was at this time the complainant let us know they had broken their contract with LiveRez and switched to a different software company Again, these local regulations are of no fault of LiveRez or this third-party company Multiple attempts were made by numerous representatives of LiveRez to reach out to the complainant, with little to no response in return It should also be mentioned the complainant has attempted to obtain a refund through a neutral arbitration from their credit card company and LiveRez was found to have upheld our contractual obligations to the complainant, and we were allowed to keep the funds that we have received from complainant as all agreed upon services have been provided
Revdex.com Complaint [redacted] October 20, To Whom It May Concern: LiveRez is the only reservation software provider in the vacation rental industry that offers a direct integration with [redacted] Therefore, LiveRez is the industry leader in regards to [redacted] integration for our property managers The “on boarding” process of getting properties listed on [redacted] and into the LiveRez system will vary from customer to customer depending on their current relationship with [redacted] , and both LiveRez and [redacted] employ knowledgeable support staff for partners as they proceed through this transition As the complainant mentioned, they saw a drop in reservation activity from their [redacted] listings once the on-boarding process was complete and their LiveRez reservation system and custom website were activated on the internet Because of the nature of the complainant’s business model, relying heavily on [redacted] for reservations and inquiries this transition proved alarming to them During this period the complainant spoke repeatedly with representatives from [redacted] and was informed their issues were directly “related to [redacted] product limitations associated with the API”It was suggested the complainant manage their listings manually to avoid the drop-off in inquiry, and then reconnect things slowly The complainant is trying to blame LiveRez for any slowing of new reservations coming in but this simply isn't the case LiveRez is much more than an integration system with [redacted] This represents one small piece of the multitude of additional services we provide out partners The initial $2,(discounted from the standard $4,995) is a licensing fee, charged by any software company This fee allows the complainant to have their own reservation system and website developed and brought live to the internet within their own specifications The $in monthly fees covers the hard costs of hosting and maintaining this website and reservation system for our partners and was agreed to contractually by the complainant LiveRez met all of the requirements as lined out in the contract signed by the complainant by building a custom reservation system and website to their expressed needs Due to the nature of the complaint being solely based around the [redacted] integration and [redacted] ’s admitting to the problem being squarely within their own product limitations, LiveRez does not feel a refund is appropriate in this instance LiveRez has also ceased billing the complainant monthly charges as of September 1, 2016, despite the fact we have a contract stating to the contrary, therefore any claims of continuing charges are unfounded We hope to be able to continue to work with the complainant and build a long-lasting and mutually beneficial partnership with them going forward
Revdex.com Complaint: [redacted] November 9, To Whom It May Concern: On June 7, the complainant signed a contract with LiveRez for a Responsive Site Upgrade By signing this contract the complainant agreed to pay $3,for LiveRez to update their website to newer and faster responsive technology Over the course of executing this contract, LiveRez and the complainant had many conversations via phone and email relating to website redesign However, during the very final phases of the redesign, the complainant decided not to continue with the project At this point the website was in the final phases before going live onto the internet LiveRez had fulfilled all obligations under the contract, at a considerable cost to the company The complainant had only payed $towards the contractually agreed upon price of $and stopped payment on the final two payments, thereby not fulfilling their contract Since we view our customers as our partners in business, LiveRez was cognizant of possible financial concerns for the complainant LiveRez’s Vice President of Operations, Vice President of Sales and Vice President of Finance all took the time to discuss this situation together and with the complainantAfter their communications, the executive team decided to release the complainant from the full amount that had been contractually agreed to and to let them go live for the cost of $1800, which they had already paid LiveRez would love to continue our long-term partnership with the complainant As LiveRez completed everything we promised to do with the Responsive Site Upgrade Agreement, as well as waiving $in fees agreed to by the complainant, we feel a refund is not appropriate in this circumstance
I have underlined the statements that were made to the Revdex.com from live rez which are completely falseMy responses are in blue MESSAGE WRITTEN IN RESPONSE TO MY COMPLAINT: Shortly thereafter, the third-party company was able to meet the regulatory conditions imposed by the county, thereby allowing the property manager to again list their properties in that county LiveRez reached out to the complainant to let them know the third-party was again able to offer their customers the ability to list in this market, and we were able to proceed to complete their integration — LIVE REZ DID NOT REACH OUT TO ME TO LET ME KNOW THAT THIRD PARTY (AIRBNB) WAS WILLING TO LIST WITH MEI CONTACTED THEIR COMPETITOR (STREAMLINE) & MADE THEM AWARE OF MY ISSUE WITH LIVE REZ AND THEY ARE THE ONES THAT PUT ME IN TOUCH WITH AIRBNB TO RESOLVE THE ISSUELIVE REZ HAD GONE COMPLETELY SILENT ON US!!! I HAVE DOCUMENTATION TO PROVE THIS WHEN I TOLD THE REP FROM AIRBNB (IVY) THAT I WAS REALLY UNCOMFORTABLE WORKING WITH LIVE REZ BC OF THE WAY THEY TREATED MY MOTHER & I SHE ENCOURAGED ME TO SPEAK TO A REP WITHIN THE COMPANY WHOM SHE HAD A RELATIONSHIP WITH NAMED BRITTANY F* Once I agreed to speak to Brittany — Ivy put us in touch via email and Brittany responded like nothing had ever happened asking if she could move forward with setting us up I explained that we were far from being ready to continue doing business with them and provided her with a recap of our experience leading up to that moment — she apologized profusely and said she would speak to her superiors to try and find a resolution in order to keep us on board with live rez & to make up for all the problems we experiencedShe never followed up after our hour long callNo one from their team didAt that point we contacted our bank to dispute the charges It was at this time the complainant let us know they had broken their contract with LiveRez and switched to a different software company Again, these local regulations are of no fault of LiveRez or this third-party companyWe never made them aware that we switched to another company — to this day we still have not contracted another company since we have been patiently waiting to resolve this issue with Live RezAnother blatant lieI have attached a copy of our contract and I do not see any terms that would have made that a violation even if we had hired another company Multiple attempts were made by numerous representatives of LiveRez to reach out to the complainant, with little to no response in return It should also be mentioned the complainant has attempted to obtain a refund through a neutral arbitration from their credit card company and LiveRez was found to have upheld our contractual obligations to the complainant, and we were allowed to keep the funds that we have received from complainant as all agreed upon services have been provided Another blatant lie — they never attempted to resolve the issues we had with them — it seems if they feel this comfortable lying to the Revdex.com they did the same to our bankWe shared all the correspondence with our personal banker before they opened up the case and they felt very confident that we would have no issue getting our money backI will start forwarding you everything I have to support my claims
October 27, To Whom It May Concern: LiveRez is a software company that builds and supports customized reservation systems and websites for our clients (partners) As an additional feature to our software, we do offer integration with the company the complainant mentions, but this represents only one small piece of the multitude of additional services we provide our partners This integration has been developed with a third-party provider that has its own standards and restrictions to meet When the complainant joined LiveRez the integrated company was able to provide services to the county most of the properties owned by the complainant are located During the implementation process this third-party lost the ability to offer services in this area due to local regulations This fact was communicated with the complainant, in writing, immediately upon LiveRez receiving this knowledge LiveRez worked with the third-party company on behalf of the complainant to attempt to find a way to work around the situation Shortly thereafter, the third-party company was able to meet the regulatory conditions imposed by the county, thereby allowing the property manager to again list their properties in that county LiveRez reached out to the complainant to let them know the third-party was again able to offer their customers the ability to list in this market, and we were able to proceed to complete their integration It was at this time the complainant let us know they had broken their contract with LiveRez and switched to a different software company Again, these local regulations are of no fault of LiveRez or this third-party company Multiple attempts were made by numerous representatives of LiveRez to reach out to the complainant, with little to no response in return It should also be mentioned the complainant has attempted to obtain a refund through a neutral arbitration from their credit card company and LiveRez was found to have upheld our contractual obligations to the complainant, and we were allowed to keep the funds that we have received from complainant as all agreed upon services have been provided
Revdex.com Complaint [redacted] October 20, To Whom It May Concern: LiveRez is the only reservation software provider in the vacation rental industry that offers a direct integration with [redacted] Therefore, LiveRez is the industry leader in regards to [redacted] integration for our property managers The “on boarding” process of getting properties listed on [redacted] and into the LiveRez system will vary from customer to customer depending on their current relationship with [redacted] , and both LiveRez and [redacted] employ knowledgeable support staff for partners as they proceed through this transition As the complainant mentioned, they saw a drop in reservation activity from their [redacted] listings once the on-boarding process was complete and their LiveRez reservation system and custom website were activated on the internet Because of the nature of the complainant’s business model, relying heavily on [redacted] for reservations and inquiries this transition proved alarming to them During this period the complainant spoke repeatedly with representatives from [redacted] and was informed their issues were directly “related to [redacted] product limitations associated with the API”It was suggested the complainant manage their listings manually to avoid the drop-off in inquiry, and then reconnect things slowly The complainant is trying to blame LiveRez for any slowing of new reservations coming in but this simply isn't the case LiveRez is much more than an integration system with [redacted] This represents one small piece of the multitude of additional services we provide out partners The initial $2,(discounted from the standard $4,995) is a licensing fee, charged by any software company This fee allows the complainant to have their own reservation system and website developed and brought live to the internet within their own specifications The $in monthly fees covers the hard costs of hosting and maintaining this website and reservation system for our partners and was agreed to contractually by the complainant LiveRez met all of the requirements as lined out in the contract signed by the complainant by building a custom reservation system and website to their expressed needs Due to the nature of the complaint being solely based around the [redacted] integration and [redacted] ’s admitting to the problem being squarely within their own product limitations, LiveRez does not feel a refund is appropriate in this instance LiveRez has also ceased billing the complainant monthly charges as of September 1, 2016, despite the fact we have a contract stating to the contrary, therefore any claims of continuing charges are unfounded We hope to be able to continue to work with the complainant and build a long-lasting and mutually beneficial partnership with them going forward
Revdex.com Complaint: [redacted] November 9, To Whom It May Concern: On June 7, the complainant signed a contract with LiveRez for a Responsive Site Upgrade By signing this contract the complainant agreed to pay $3,for LiveRez to update their website to newer and faster responsive technology Over the course of executing this contract, LiveRez and the complainant had many conversations via phone and email relating to website redesign However, during the very final phases of the redesign, the complainant decided not to continue with the project At this point the website was in the final phases before going live onto the internet LiveRez had fulfilled all obligations under the contract, at a considerable cost to the company The complainant had only payed $towards the contractually agreed upon price of $and stopped payment on the final two payments, thereby not fulfilling their contract Since we view our customers as our partners in business, LiveRez was cognizant of possible financial concerns for the complainant LiveRez’s Vice President of Operations, Vice President of Sales and Vice President of Finance all took the time to discuss this situation together and with the complainantAfter their communications, the executive team decided to release the complainant from the full amount that had been contractually agreed to and to let them go live for the cost of $1800, which they had already paid LiveRez would love to continue our long-term partnership with the complainant As LiveRez completed everything we promised to do with the Responsive Site Upgrade Agreement, as well as waiving $in fees agreed to by the complainant, we feel a refund is not appropriate in this circumstance
I have underlined the statements that were made to the Revdex.com from live rez which are completely falseMy responses are in blue MESSAGE WRITTEN IN RESPONSE TO MY COMPLAINT: Shortly thereafter, the third-party company was able to meet the regulatory conditions imposed by the county, thereby allowing the property manager to again list their properties in that county LiveRez reached out to the complainant to let them know the third-party was again able to offer their customers the ability to list in this market, and we were able to proceed to complete their integration — LIVE REZ DID NOT REACH OUT TO ME TO LET ME KNOW THAT THIRD PARTY (AIRBNB) WAS WILLING TO LIST WITH MEI CONTACTED THEIR COMPETITOR (STREAMLINE) & MADE THEM AWARE OF MY ISSUE WITH LIVE REZ AND THEY ARE THE ONES THAT PUT ME IN TOUCH WITH AIRBNB TO RESOLVE THE ISSUELIVE REZ HAD GONE COMPLETELY SILENT ON US!!! I HAVE DOCUMENTATION TO PROVE THIS WHEN I TOLD THE REP FROM AIRBNB (IVY) THAT I WAS REALLY UNCOMFORTABLE WORKING WITH LIVE REZ BC OF THE WAY THEY TREATED MY MOTHER & I SHE ENCOURAGED ME TO SPEAK TO A REP WITHIN THE COMPANY WHOM SHE HAD A RELATIONSHIP WITH NAMED BRITTANY F
* Once I agreed to speak to Brittany — Ivy put us in touch via email and Brittany responded like nothing had ever happened asking if she could move forward with setting us up I explained that we were far from being ready to continue doing business with them and provided her with a recap of our experience leading up to that moment — she apologized profusely and said she would speak to her superiors to try and find a resolution in order to keep us on board with live rez & to make up for all the problems we experiencedShe never followed up after our hour long callNo one from their team didAt that point we contacted our bank to dispute the charges It was at this time the complainant let us know they had broken their contract with LiveRez and switched to a different software company Again, these local regulations are of no fault of LiveRez or this third-party companyWe never made them aware that we switched to another company — to this day we still have not contracted another company since we have been patiently waiting to resolve this issue with Live RezAnother blatant lieI have attached a copy of our contract and I do not see any terms that would have made that a violation even if we had hired another company Multiple attempts were made by numerous representatives of LiveRez to reach out to the complainant, with little to no response in return It should also be mentioned the complainant has attempted to obtain a refund through a neutral arbitration from their credit card company and LiveRez was found to have upheld our contractual obligations to the complainant, and we were allowed to keep the funds that we have received from complainant as all agreed upon services have been provided Another blatant lie — they never attempted to resolve the issues we had with them — it seems if they feel this comfortable lying to the Revdex.com they did the same to our bankWe shared all the correspondence with our personal banker before they opened up the case and they felt very confident that we would have no issue getting our money backI will start forwarding you everything I have to support my claims