Bait & switch! Proceed with Caution! I would not recommend Livermore Toyota to anyone looking to purchase a carTheir reviews have the opposite extremesIt seems that if your sale has no hiccups you receive Exceptional serviceHowever if your sale has unforeseen issues arise the customer service drops to star or should I say Zero StarsI am encouraging you to check out their reviews on [redacted] & form your own opinion about Livermore ToyotaHad I read these reviews I would have NEVER stepped foot inside Livermore ToyotaA few employees are directly mentioned in the reviews however Livermore Toyota seems to not care that their employees are being called out over & overFor example on [redacted] a sales guy [redacted] was mentionedHe still works their & in fact was my first point of contact & Livermore ToyotaHe did not want to do his jobHe had me walk the lot by myself then told me to go online to the website & find a car by myselfI left with no intention of returningI received a call to see how my appointment went with ***I said the experience was negative & If I’m doing ***’s job then I want the commission [redacted] asked me to give Livermore Toyota another chance with another personI should have used my experience with [redacted] to stop & actually check out the reviews & read them before agreeing to come back inThe sales department dose not take your Budget or Needs into consideration when showing you carsI was shown cars with all the bells & whistles but when it came to signing the car was basic without any of the features I requested or Need for workNot sure how the car I ended up with was Basic without any of the features I requested yet the same monthly paymentNow I have a car that’s too small for my need & has no featuresBait & Switch! Also the service department dose not know their own policies on thingsEach employee has a different explanation as to why they don’t honor Due BillsOr perhaps it’s the sales department promising things just to get the sale then Service department has to say we can’t do thatI was receiving sporadic responses from the sales guys I worked with however the responses were just one guy passing the buck asking if the other sales guy took care of the issueMy responses are always no the issue is not fixed & don’t get a response backI have requested to be called by management & still no responses backIt has been a week & no one from Livermore Toyota has contacted me
Initial Business Response / [redacted] (1000, 9, 2014/12/17) */ Contact Name and Title: [redacted] , GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@livermoretoyota.com On behalf of Livermore Toyota, I am responding to this complaint by [redacted] ***Her husband [redacted] came in to purchase a truck on 11/24/and trade in his truck, to save on gasHe traded in a lifted 4xTacoma and purchased a 4xTacoma which will increase his fuel economyHe worked with an English speaking salesperson and finance manager throughout the entire transaction with no limitations or communication breakdownThe entire transaction was calculated using our online deal desking software, as is the case with all vehicle salesWe have timestamped pdf copies automatically stored online to show the entire negotiationAll of the allegations are and should be considered as frivolous, we have proof to show LoJack ("low jack") was never offered for "free"We also have proof showing the term and final payment agreed on by Mr [redacted] and our Asst Sales Manager, [redacted] The total purchase amount of $40,565.71, not $41,000, includes all sales tax, license fees and the negative equity (deficiency balance) of $7,carried over from their travehicleThe payment was never an issue, as we got it below his desired payment rangeThat was all disclosed to Mr [redacted] during the negotiation and is also included on the timestamped pdf printout available in our online deal desking software We, in no way, misrepresented any vehicle or financial detail during this transaction and all communication was in plain EnglishAt no time did Mr [redacted] express any need or did our staff feel there was a communication barrierI speak Spanish fluently and am always happy to jump in to translate when neededI was never asked to help with Mr [redacted] and our entire staff asks me to help on a regular basisMr [redacted] agreed to purchase the vehicle without us ever speaking with [redacted] and her name was not on the contractMr [redacted] made his decision based on his understanding of the vehicle differences and clear understanding of all financial detailsHe even agreed to purchase additional insurance products in our finance office while completing all paperwork, which is customary in the auto industryHe received the same pricing we offer all of our products to every customer, every timeHe even refused to purchase some products that we offered, which is evidence to his decision making ability With all due respect, it would have been more of an unethical or illegal act to NOT sell him this truck than to provide the opportunity for a sane and sober customer to complete this transaction and help him accomplish his objective of getting a wheel drive truck and trade in his wheel drive truck On the day they returned, 11/25/14, I met with them after my Assistant Sales Manager told me that an irate customer was yelling at him and other staffI sat down with them and listened to all [redacted] had to sayShe accused us of taking advantage of her husband and demanded that we take the truck back and release the traded in truck back to themI told her that I was unable to authorize that exchangeShe called me a crook and said that I have to undo the transaction and give them their truck backI explained there is no cooling off period in the state of CaliforniaI explained that laws are established to protect the consumer and the business, and they are established to erase all gray area from situations we found ourselves in that morningShe said we took advantage of her husband, repeatedly and that we are crooksI explained that I am a professional in the industry and do all I can to help customers on a daily basisThat is how I have maintained a year career in the auto industry She said that they are paying $41,for a truck they don't needI explained that they paid MSRP for the truckThe additional amount is tax and license feesPlus they purchased additional products and the deficiency balance was carried over to this new loan in the amount of $7,She told me not to question her intelligence, and I let her know I was simply explaining that her husband did not pay $41,for a truckHe made a decision and acted on itShe admitted that they had been discussing the purchase of a new truck, but she didn't know he was doing it that dayI asked if there was anything I could do to help, other than take the truck back and return theirs to them, and she said "no", they only wanted to undo the dealI told her I am unable to do thatI expressed my sympathy that they were having a financial disagreement in their relationship, but there was nothing I could do to help, if that is all they wanted me to doAll paperwork was done and gone to bankThe deal was finalized Our salespeople do earn commissions and so do our managersThat's the nature of the business and we should not be judged or deemed shady for earning an honest livingHowever, we take care of our customers' needs and we earn our pay for thatWe are not shadyWe sold a truck for its advertised priceTacoma trucks do not get discounted regularlyToyota offers no rebates or incentives for Tacoma trucksThey got a square deal all around and spoke perfectly clear English while doing it Thank you for hearing our side of this unfortunate situation Sincerely, [redacted] General Sales Manager Livermore Toyota-Scion
Initial Business Response / [redacted] (1000, 8, 2015/10/05) */ We sent the check to her lien holder on 9/18/They received and posted the check to her loan on 9/21/in the amount of $The remaining $will be credited to her loan as soon as Toyota Financial Services processes the cancellationThe cancellation was sent to them on 9/17/TFS says it will take about days for her to see it on her statement Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a vehicle on April 16, I traded in a Toyota Camry as a down paymentToyota was supposed to pay off vehicle with daysIt is now May 23, and trade in vehicle still not paid off to [redacted] Consumer USAToyota Livermore also got a toll ticket on traded in vehicle on April 27, They have not taken it out of my name nor information sent on who to pay car note to for new vehicleToyota Livermore will not return calls, that includes salesperson [redacted] , or Finance Manager [redacted] I also spoke to General Manager [redacted] on [redacted] referred me to the Finance DeptI am getting the runaroundI either want my Toyota Camry back since it has not been paid off as agreedI want my 2,down payment backAnd the vehicle I purchased can be returned if they cant find financing
Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ I am going to have the business office cut the lender a check for $for the items he is requesting Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2015/12/15) */ I am not sure what happened between us mailing the check and [redacted] receiving itI cancelled the last check since it had not been cashed and I am having the business office cut a check and mail it directly to him Greg please call me directly if you do not receive it by Monday 12/21/ [redacted] Customer Relations Manager [redacted] Thank you Final Consumer Response / [redacted] (2000, 19, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have indeed received the check on 12/22/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I purchased a Toyota IA (Yaris) on July 1, I had an appointment to have the vehicle worked on as per the Due Bill and took the vehicle in on July 26, The vehicle was to be worked on July 27, The work to be done on the vehicle was the front bumper needed to be buffed, the windows tinted, and installation of the navigation card needed to be done I also asked if Livermore Toyota could drill holes in the front bumper for my license plate mounting Shockingly, when I picked up the car on Saturday July 28th, I noticed scratches and damage above the area where they drilled the pilot holesI informed an employee, [redacted] ***, that the car had new damageHe inspected the damage with me, and took me to [redacted] (customer relations) and a gentleman named [redacted] ***said he would look into the matter and Ms [redacted] advised that she would inform her manager, [redacted] about the situation [redacted] also mentioned my rental car would be covered during the duration of repairing the bumper as well as filling the gas tank of the Yaris since I would have to come back for repairsBoth ***and Ms [redacted] assured me the repairs would be handled by Livermore Toyota and I would receive a call from one of themShockingly, after a prolonged amount of time waiting for a response from Livermore Toyota , I called & spoke with Ms [redacted] who informed me that Livermore Toyota would not be covering the cost of repairsThe aforementioned facts clearly establish that Livermore Toyota is completely responsible for the damage yet I can’t even get them to call
I drove miles from Oakland to get a maintenance service appointment on April 23, They had me wait for over minutes for a service adviser, but helped someone came after me 5-minutes firstThere was no seat to wait inside, so I had to step outside the glass wall to sit downThe service manager didn't even apologize when I complainedHe claimed he apologized twice, but I never heard anything but mocking toneI was hoping he just sincerely apologize for the mishap and went on with the service, but no He and his staffs even laughed about my complaintI was impressed with the service last year that's why I kept going back a few times and even purchased the prepaid maintenance plan thereUnfortunately it seemed they don't care about good customer service any more in
Initial Business Response /* (1000, 12, 2015/06/10) */
Received response via email:
According to our management team and the sales person for this transaction, Mrand Mrs*** came in to purchase a Sienna at our dealership on said dateOur salesperson obviously made a mistake in
regards to the equipment on this vehicle and proceeded with the transactionAfter the transaction was completed, it was discovered that the "laser guided cruise control option" was not on the carWhen the ***'s came in to address the issue, we not only checked our inventories at both of our Toyota stores, but the inventories of the entire Northern California marketAt that time, there were no Sienna's with that option availableIt is not something that can be added by the service department and must come equipped already from the factoryThe ***'s were given the floor mat set at their request and to my understanding left satisfied
At a later date, we discovered that the ***'s were driving another more expensive vehicle with a different VIN# than what they had signed forWe have all the documentation to prove thisWe kindly asked them to come back in to resign for the correct VIN#We even offered to allow them to return the vehicleEventually the couple resigned with their original vehicle, cancelling all service agreements and aftermarket products that were previously purchased
In the future I hope that we can continue to serve the ***'s and use this experience to better serve our customers
Best,
*** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In as much as we want to move on with proper compensation and expecting integrity on the dealership , I hate to say the dealership is pushing us to our patience limitFeel sorry for Mr *** ***, the new GM, who made the responseWe could have enlightened him more of the truth behind the ordeals if only he reached us and clarify the issue
1) The floor mat was offered by Mr *** and not our request to satisfy usWe even offer to return it with then general sales manager,finance manager/and Mr *** presence on April (purchase date) when we return to the dealership and settle matters but no resolution met
2) There was no mention about them looking for the car we wanted with the option laser guide cruise control because Mr *** stood firm with the no cooling off period even with me begging to return the car and give me the proper carNow that they
finally accepted their mistake, their claim makes me feel to untie the business with them
3) If not for a flat tire repair on May 09,2015, the vin number error could have not been resolvedWe complied to their request the same day of fixing the Vin issue the same day and not further complicate things because things could have been worse if such VIN issue was found out on who knows a car accident incident involving police officersTHEY NEVER OFFERED US TO RETURN THE CAR instead the finance person -who attended to us after hours of wasted time waiting - prepared a said collateral fix and he(finance guy) even mention about doing the paperworks to protect the companyAt that point, we were able to finally remove the service agreements and even have a hard time getting rid of the Cilajet item because the finance guy keeps saying it is already applied in the car which is absolutely wrongFinally fix the issue after a back and forth explanation from our end that he even need to consult "someone" outside his office
$) IF THEY ARE REALLY HONEST TO ALLOW US TO RETURN THE CAR, WE ARE MORE THAN HAPPY TO DO IT AND WE TAKE OUR TRADE IN VEHICLE AT NO COST AS A COMPENSATION TO ALL THE WASTED TIME,EMOTIONAL/PSYCHOLOGICAL AND PHYSICAL UNREST THEY HAVE CAUSED US WITH THEIR FINALLY ACKNOWLEDGED MISTAKE.NOT TO COUNT HE BIG FAT LIE THAT THEY ALLOW US TO RETURN THEIR CARTrue that the vin number on their record appeared cheaper than what we have but the price that we negotiated in our mind ,I still have the original car tag price, is correct at $ 46,MSRPTo enlighten things, Before we started negotiation I already have an amount to offer on the table after multiple research online the lowest haggle price which at least 5k below MSRP which I know is feasible based on previous auto purchasesFrom 46,MSRP they offered on the table 37,000+++AM not surprised with the difference because the trade in value of our car from WCR toyota is $ 9,and they offered only 4,until we agreed for 5,Knowing how sales manipulates figures, we thought we got a nice deal and thinking they really want us to close the deal on a late night transaction which ended at am, yes, one hour past midnight
Again, THEY NEVER ALLOW OR OFFER US TO RETURN THE CAR WITH WRONG VIN NUMBER INSTEAD A "COLLATERAL" FIX PAPERWORKS WAS PREPARED TO SETTLE THE ISSUE
WE ARE WILLING TO GET OUR TRADE IN CAR BACK WITH NO OBLIGATION TO WHATEVER CONDITIONING DONE AS A COMPENSATION OF ALL THE HASSLES THEY HAVE CAUSED US AND STILL DEALING WITH THEM UP TO THIS TIMEGIVE ME MY OLD CAR AND I AM DONE WITH THIS DEALERSHIP'S NON REPUTABLE CUSTOMER RECOVER
or
Give us our demand with no no extra cost with the car option (lase guide cruise/adaptive cruise control) coz I know there is a car out in northern california with the correct options we are looking for and negotiated with full integrity
We are still hoping for a better response if they do not want to untie us from their business
As of this time we are exploring legal means with another issue they just createdI hope Revdex.com can help us tooThe issue is:
May 29,when we try to fix the VIN error paperworks and signed a new purchase amount but up to now, the loan is not yet updated still reflecting the original loan amount which is 8k
moreWe are due this month for our first payment and it sounds like the dealership never updated paperworks which takes only days from filing to funding with online banking
Bait & switch! Proceed with Caution!
I would not recommend Livermore Toyota to anyone looking to purchase a carTheir reviews have the opposite extremesIt seems that if your sale has no hiccups you receive Exceptional serviceHowever if your sale has unforeseen issues arise the customer service drops to star or should I say Zero StarsI am encouraging you to check out their reviews on *** *** * *** & form your own opinion about Livermore ToyotaHad I read these reviews I would have NEVER stepped foot inside Livermore ToyotaA few employees are directly mentioned in the reviews however Livermore Toyota seems to not care that their employees are being called out over & overFor example on *** a sales guy *** was mentionedHe still works their & in fact was my first point of contact & Livermore ToyotaHe did not want to do his jobHe had me walk the lot by myself then told me to go online to the website & find a car by myselfI left with no intention of returningI received a call to see how my appointment went with ***I said the experience was negative & If I’m doing ***’s job then I want the commission*** asked me to give Livermore Toyota another chance with another personI should have used my experience with *** to stop & actually check out the reviews & read them before agreeing to come back inThe sales department dose not take your Budget or Needs into consideration when showing you carsI was shown cars with all the bells & whistles but when it came to signing the car was basic without any of the features I requested or Need for workNot sure how the car I ended up with was Basic without any of the features I requested yet the same monthly paymentNow I have a car that’s too small for my need & has no featuresBait & Switch!
Also the service department dose not know their own policies on thingsEach employee has a different explanation as to why they don’t honor Due BillsOr perhaps it’s the sales department promising things just to get the sale then Service department has to say we can’t do thatI was receiving sporadic responses from the sales guys I worked with however the responses were just one guy passing the buck asking if the other sales guy took care of the issueMy responses are always no the issue is not fixed & don’t get a response backI have requested to be called by management & still no responses backIt has been a week & no one from Livermore Toyota has contacted me
I purchased a Toyota IA (Yaris) on July 1, I had an appointment to have the vehicle worked on as per the Due Bill and took the vehicle in on July 26, The vehicle was to be worked on July 27, The work to be done on the vehicle was the front bumper needed to be buffed, the windows tinted, and installation of the navigation card needed to be done I also asked if Livermore Toyota could drill holes in the front bumper for my license plate mounting Shockingly, when I picked up the car on Saturday July 28th, I noticed scratches and damage above the area where they drilled the pilot holesI informed an employee, *** ***, that the car had new damageHe inspected the damage with me, and took me to *** *** (customer relations) and a gentleman named *** ***said he would look into the matter and Ms*** advised that she would inform her manager, *** *** about the situation *** also mentioned my rental car would be covered during the duration of repairing the bumper as well as filling the gas tank of the Yaris since I would have to come back for repairsBoth ***and Ms*** assured me the repairs would be handled by Livermore Toyota and I would receive a call from one of themShockingly, after a prolonged amount of time waiting for a response from Livermore Toyota , I called & spoke with Ms*** who informed me that Livermore Toyota would not be covering the cost of repairsThe aforementioned facts clearly establish that Livermore Toyota is completely responsible for the damage yet I can’t even get them to call
Terrible experience with Livermore Toyota, do not deal with *** ** *** (sp? *** *** *** ***)Negotiated car price on October 20th to be 20k total and paid 6k deposit on credit (this was supposed to be 5k however was increased to 6k when payment time came, sure.)Arranged with *** to pick up vehicle at 2pm on October 27th and pay the full amountWhen arrived on 27th, *** was not present (no answer on phone either), dealership could not find paperwork relating to this deal – blame computer system upgrade problemShowed receipt of deposit and other documentationAfter hours, when it came time to settle, price increased to 22kPaperwork was “found” and apparently showed 22k, although negotiation paperwork clearly shows 15,+ 5,(at one point was 15,+ 5250)*** and *** both deny 20k (both not on-site, only reachable by phone when I’m not present)Great salesmanship! Extremely unprofessional behaviour and terrible customer service, please be careful in this dealership
I purchased a vehicle on April 16, I traded in a Toyota Camry as a down paymentToyota was supposed to pay off vehicle with daysIt is now May 23, and trade in vehicle still not paid off to *** Consumer USAToyota Livermore also got a toll ticket on traded in vehicle on April 27, They have not taken it out of my name nor information sent on who to pay car note to for new vehicleToyota Livermore will not return calls, that includes salesperson *** ** *** ***, or Finance Manager *** ** *** ***I also spoke to General Manager *** *** on *** *** ** referred me to the Finance DeptI am getting the runaroundI either want my Toyota Camry back since it has not been paid off as agreedI want my 2,down payment backAnd the vehicle I purchased can be returned if they cant find financing
I cancelled the VSA & Express Dent Care in September/October I was told it would take to weeks to process the cancellationI have contacted Livermore Toyota many times since December about the refundIt has been over months and I still don't have my refundThis feels like a scamI am going to contact Consumer Affairs for assistance
I want to say thank you to *** ***,I just wanted to write you a quick note to thank you for your honesty and dedication while selling me my new car yesterdayI've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotypeThank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have beenI'm happy with the car I purchased, and I'm not freaking out about the purchase priceThat's a pretty ideal situation when it comes to buying a new car, and it's all thanks to youYou can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Livermore Toyota dealership , and telling them to ask for *** ***Thanks again*** *** is a great Manager, I was so happy to meet you, thanks *** *** *** ***
Initial Business Response /* (1000, 5, 2015/02/05) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@livermoretoyota.com
Ms*** sold her van to Livermore Toyota at her request and own free willThen she purchased a Toyota Tundra truck
because she wanted a vehicle to drive on dirt roads when she goes to ride horsesShe needed a co-signer to complete the purchase, so she enlisted Mr*** to sign with herCombined they have sufficient income and credit rating to complete the purchaseToyota Financial Services funded the contract given all of the information provided on the credit application and signed by Ms*** and Mr***Due to California state law of "No Cooling Off Period," we are not required to take this truck backMs*** came in and we lowered her payment by reducing interest rate and changing other terms of the loan to get her payment to $per month from over $per monthShe was happy when we did that and seemed very appreciativeI am surprised she still has issues with this purchase and transactionThere is nothing else we can do, at this point, to resolve this matterIf there is anything I can do to help, other than returning her van or any amount of money and taking the Tundra truck back into our inventory, please let me knowHowever, we are unable to make any changes to the transactionThank you for hearing both sidesSincerely, *** ***, General Sales Manager, Livermore Toyota Scion
Initial Consumer Rebuttal /* (3000, 11, 2015/04/09) */
Hi ***,
I have additional problems with the dealershipThe air conditioning doesn't work, I took my truck in of 04/01/2015, the compressor is out and they want $to repairThey, Livermore Toyota, said it's not coveredThey sold the vehicle with problems
Thank you for your help
Respectfully,
*** ***
***@aol.com
Final Consumer Response /* (3000, 14, 2015/04/13) */
There are additional problemsI have tried to contact Revdex.com via email with no luckI took the truck in for a 90day check up, the air conditioning does not work and the dealership wants me to pay the $2900.00, they won't cover it
I have made appointments with the dealership, they, *** ***, ***, never showed upI am exhaustedI can't sleep, I vomit dailyI stress out every dayAnd, above all, the tires are more than 60% wornCan any one help us?
Final Business Response /* (4000, 16, 2015/04/22) */
I have met with our customer and we have come to a fair resolutionWhen we sold her the truck it had tread depth greater than our minimum requirement for all vehicles we sellDue to them being worn down close to that point now, we are providing her with new tires at no cost to her, in good faithWe have also agreed to split the cost of repairing the air conditioning with her, even though it worked during our inspection prior to the saleThese solutions were agreed to by both parties and she is happy with the solutionThank you, *** ***, General Sales Manager
I have two complaints regarding my experience with Livermore Toyota: poor customer service and misleading contract negotiationsI would like to describe the customer service issue for the purpose of being heard, to hopefully prevent potential customers from experiencing the same problems, to support customers who have also experienced similar issues, and to elicit a change in business practices from Livermore ToyotaIn regards to the misleading contract negotiations, I would like Livermore Toyota to draft a new loan, include the amount of the camper shell in the loan, and process the new loan with the same terms as the original loan, without performing a new credit checkCustomer Service Issue #1: On Friday, 05/25/18, I submitted an online inquiry to Toyota’s *** programWithin an hour, Livermore Toyota Sales Rep *** *** called me to discuss my inquiryI spoke with him in length about the type of truck I wanted to buy and informed I wanted to make the purchase that weekendH
I purchased a Dodge Journey SXT on March 3, 2018, which was supposed to come with a year/60,mile warrantyI then call the Livermore Toyota dealership in November because there is a tapping in my engine and the transmission is having an issue, they give me an appointment on November 19, I come in for the appointment and they tell me that my mileage is outside the warranty and that the warranty is geared toward the day that the vehicle is first initially purchased, and this vehicle already had 39000+ miles on it when I purchased it as it was a rentalI get the paperwork for what Livermore Toyota has done on the vehicle and they never did a complete diagnostic or checked the transmissionI take my vehicle to the Dodge dealership in Stockton California for a mandatory factory recall and find out that the transmission which is supposed to be serviced every 100,miles is in need of serious service, and then I later start hearing a tapping in my engine which turns
Initial Business Response /* (1000, 8, 2015/10/16) */
When the customer came in to have vehicle checked out, check engine light was not onWe let her know when the engine light comes back on and stays on consistently to bring it back and that we cannot diagnose a check engine light without it
being onIt is impossible to know where the code is pulling from when it is not onShe never called back to schedule another appointment
I recently made a perchase at livermore toyota they regreted to in form .e that my previous loan was added to my new loan so I am now paying 55,dollars for a 20,dollar truck witch I have not been aproved for the loan witch in the mean while I am still pating on my previous loanAlso it has been weeks and they keep runni g my credit and I keep getting denied I just want my other truck back and to be done with liver more toyota they are complete crooks and liars there any help would be much appreciated thanx mark thompson
Bait & switch! Proceed with Caution! I would not recommend Livermore Toyota to anyone looking to purchase a carTheir reviews have the opposite extremesIt seems that if your sale has no hiccups you receive Exceptional serviceHowever if your sale has unforeseen issues arise the customer service drops to star or should I say Zero StarsI am encouraging you to check out their reviews on [redacted] & form your own opinion about Livermore ToyotaHad I read these reviews I would have NEVER stepped foot inside Livermore ToyotaA few employees are directly mentioned in the reviews however Livermore Toyota seems to not care that their employees are being called out over & overFor example on [redacted] a sales guy [redacted] was mentionedHe still works their & in fact was my first point of contact & Livermore ToyotaHe did not want to do his jobHe had me walk the lot by myself then told me to go online to the website & find a car by myselfI left with no intention of returningI received a call to see how my appointment went with ***I said the experience was negative & If I’m doing ***’s job then I want the commission [redacted] asked me to give Livermore Toyota another chance with another personI should have used my experience with [redacted] to stop & actually check out the reviews & read them before agreeing to come back inThe sales department dose not take your Budget or Needs into consideration when showing you carsI was shown cars with all the bells & whistles but when it came to signing the car was basic without any of the features I requested or Need for workNot sure how the car I ended up with was Basic without any of the features I requested yet the same monthly paymentNow I have a car that’s too small for my need & has no featuresBait & Switch! Also the service department dose not know their own policies on thingsEach employee has a different explanation as to why they don’t honor Due BillsOr perhaps it’s the sales department promising things just to get the sale then Service department has to say we can’t do thatI was receiving sporadic responses from the sales guys I worked with however the responses were just one guy passing the buck asking if the other sales guy took care of the issueMy responses are always no the issue is not fixed & don’t get a response backI have requested to be called by management & still no responses backIt has been a week & no one from Livermore Toyota has contacted me
Initial Business Response / [redacted] (1000, 9, 2014/12/17) */ Contact Name and Title: [redacted] , GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@livermoretoyota.com On behalf of Livermore Toyota, I am responding to this complaint by [redacted] ***Her husband [redacted] came in to purchase a truck on 11/24/and trade in his truck, to save on gasHe traded in a lifted 4xTacoma and purchased a 4xTacoma which will increase his fuel economyHe worked with an English speaking salesperson and finance manager throughout the entire transaction with no limitations or communication breakdownThe entire transaction was calculated using our online deal desking software, as is the case with all vehicle salesWe have timestamped pdf copies automatically stored online to show the entire negotiationAll of the allegations are and should be considered as frivolous, we have proof to show LoJack ("low jack") was never offered for "free"We also have proof showing the term and final payment agreed on by Mr [redacted] and our Asst Sales Manager, [redacted] The total purchase amount of $40,565.71, not $41,000, includes all sales tax, license fees and the negative equity (deficiency balance) of $7,carried over from their travehicleThe payment was never an issue, as we got it below his desired payment rangeThat was all disclosed to Mr [redacted] during the negotiation and is also included on the timestamped pdf printout available in our online deal desking software We, in no way, misrepresented any vehicle or financial detail during this transaction and all communication was in plain EnglishAt no time did Mr [redacted] express any need or did our staff feel there was a communication barrierI speak Spanish fluently and am always happy to jump in to translate when neededI was never asked to help with Mr [redacted] and our entire staff asks me to help on a regular basisMr [redacted] agreed to purchase the vehicle without us ever speaking with [redacted] and her name was not on the contractMr [redacted] made his decision based on his understanding of the vehicle differences and clear understanding of all financial detailsHe even agreed to purchase additional insurance products in our finance office while completing all paperwork, which is customary in the auto industryHe received the same pricing we offer all of our products to every customer, every timeHe even refused to purchase some products that we offered, which is evidence to his decision making ability With all due respect, it would have been more of an unethical or illegal act to NOT sell him this truck than to provide the opportunity for a sane and sober customer to complete this transaction and help him accomplish his objective of getting a wheel drive truck and trade in his wheel drive truck On the day they returned, 11/25/14, I met with them after my Assistant Sales Manager told me that an irate customer was yelling at him and other staffI sat down with them and listened to all [redacted] had to sayShe accused us of taking advantage of her husband and demanded that we take the truck back and release the traded in truck back to themI told her that I was unable to authorize that exchangeShe called me a crook and said that I have to undo the transaction and give them their truck backI explained there is no cooling off period in the state of CaliforniaI explained that laws are established to protect the consumer and the business, and they are established to erase all gray area from situations we found ourselves in that morningShe said we took advantage of her husband, repeatedly and that we are crooksI explained that I am a professional in the industry and do all I can to help customers on a daily basisThat is how I have maintained a year career in the auto industry She said that they are paying $41,for a truck they don't needI explained that they paid MSRP for the truckThe additional amount is tax and license feesPlus they purchased additional products and the deficiency balance was carried over to this new loan in the amount of $7,She told me not to question her intelligence, and I let her know I was simply explaining that her husband did not pay $41,for a truckHe made a decision and acted on itShe admitted that they had been discussing the purchase of a new truck, but she didn't know he was doing it that dayI asked if there was anything I could do to help, other than take the truck back and return theirs to them, and she said "no", they only wanted to undo the dealI told her I am unable to do thatI expressed my sympathy that they were having a financial disagreement in their relationship, but there was nothing I could do to help, if that is all they wanted me to doAll paperwork was done and gone to bankThe deal was finalized Our salespeople do earn commissions and so do our managersThat's the nature of the business and we should not be judged or deemed shady for earning an honest livingHowever, we take care of our customers' needs and we earn our pay for thatWe are not shadyWe sold a truck for its advertised priceTacoma trucks do not get discounted regularlyToyota offers no rebates or incentives for Tacoma trucksThey got a square deal all around and spoke perfectly clear English while doing it Thank you for hearing our side of this unfortunate situation Sincerely, [redacted] General Sales Manager Livermore Toyota-Scion
Initial Business Response / [redacted] (1000, 8, 2015/10/05) */ We sent the check to her lien holder on 9/18/They received and posted the check to her loan on 9/21/in the amount of $The remaining $will be credited to her loan as soon as Toyota Financial Services processes the cancellationThe cancellation was sent to them on 9/17/TFS says it will take about days for her to see it on her statement Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a vehicle on April 16, I traded in a Toyota Camry as a down paymentToyota was supposed to pay off vehicle with daysIt is now May 23, and trade in vehicle still not paid off to [redacted] Consumer USAToyota Livermore also got a toll ticket on traded in vehicle on April 27, They have not taken it out of my name nor information sent on who to pay car note to for new vehicleToyota Livermore will not return calls, that includes salesperson [redacted] , or Finance Manager [redacted] I also spoke to General Manager [redacted] on [redacted] referred me to the Finance DeptI am getting the runaroundI either want my Toyota Camry back since it has not been paid off as agreedI want my 2,down payment backAnd the vehicle I purchased can be returned if they cant find financing
Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ I am going to have the business office cut the lender a check for $for the items he is requesting Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2015/12/15) */ I am not sure what happened between us mailing the check and [redacted] receiving itI cancelled the last check since it had not been cashed and I am having the business office cut a check and mail it directly to him Greg please call me directly if you do not receive it by Monday 12/21/ [redacted] Customer Relations Manager [redacted] Thank you Final Consumer Response / [redacted] (2000, 19, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have indeed received the check on 12/22/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I purchased a Toyota IA (Yaris) on July 1, I had an appointment to have the vehicle worked on as per the Due Bill and took the vehicle in on July 26, The vehicle was to be worked on July 27, The work to be done on the vehicle was the front bumper needed to be buffed, the windows tinted, and installation of the navigation card needed to be done I also asked if Livermore Toyota could drill holes in the front bumper for my license plate mounting Shockingly, when I picked up the car on Saturday July 28th, I noticed scratches and damage above the area where they drilled the pilot holesI informed an employee, [redacted] ***, that the car had new damageHe inspected the damage with me, and took me to [redacted] (customer relations) and a gentleman named [redacted] ***said he would look into the matter and Ms [redacted] advised that she would inform her manager, [redacted] about the situation [redacted] also mentioned my rental car would be covered during the duration of repairing the bumper as well as filling the gas tank of the Yaris since I would have to come back for repairsBoth ***and Ms [redacted] assured me the repairs would be handled by Livermore Toyota and I would receive a call from one of themShockingly, after a prolonged amount of time waiting for a response from Livermore Toyota , I called & spoke with Ms [redacted] who informed me that Livermore Toyota would not be covering the cost of repairsThe aforementioned facts clearly establish that Livermore Toyota is completely responsible for the damage yet I can’t even get them to call
I drove miles from Oakland to get a maintenance service appointment on April 23, They had me wait for over minutes for a service adviser, but helped someone came after me 5-minutes firstThere was no seat to wait inside, so I had to step outside the glass wall to sit downThe service manager didn't even apologize when I complainedHe claimed he apologized twice, but I never heard anything but mocking toneI was hoping he just sincerely apologize for the mishap and went on with the service, but no He and his staffs even laughed about my complaintI was impressed with the service last year that's why I kept going back a few times and even purchased the prepaid maintenance plan thereUnfortunately it seemed they don't care about good customer service any more in
Initial Business Response /* (1000, 12, 2015/06/10) */
Received response via email:
According to our management team and the sales person for this transaction, Mrand Mrs*** came in to purchase a Sienna at our dealership on said dateOur salesperson obviously made a mistake in
regards to the equipment on this vehicle and proceeded with the transactionAfter the transaction was completed, it was discovered that the "laser guided cruise control option" was not on the carWhen the ***'s came in to address the issue, we not only checked our inventories at both of our Toyota stores, but the inventories of the entire Northern California marketAt that time, there were no Sienna's with that option availableIt is not something that can be added by the service department and must come equipped already from the factoryThe ***'s were given the floor mat set at their request and to my understanding left satisfied
At a later date, we discovered that the ***'s were driving another more expensive vehicle with a different VIN# than what they had signed forWe have all the documentation to prove thisWe kindly asked them to come back in to resign for the correct VIN#We even offered to allow them to return the vehicleEventually the couple resigned with their original vehicle, cancelling all service agreements and aftermarket products that were previously purchased
In the future I hope that we can continue to serve the ***'s and use this experience to better serve our customers
Best,
*** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In as much as we want to move on with proper compensation and expecting integrity on the dealership , I hate to say the dealership is pushing us to our patience limitFeel sorry for Mr *** ***, the new GM, who made the responseWe could have enlightened him more of the truth behind the ordeals if only he reached us and clarify the issue
1) The floor mat was offered by Mr *** and not our request to satisfy usWe even offer to return it with then general sales manager,finance manager/and Mr *** presence on April (purchase date) when we return to the dealership and settle matters but no resolution met
2) There was no mention about them looking for the car we wanted with the option laser guide cruise control because Mr *** stood firm with the no cooling off period even with me begging to return the car and give me the proper carNow that they
finally accepted their mistake, their claim makes me feel to untie the business with them
3) If not for a flat tire repair on May 09,2015, the vin number error could have not been resolvedWe complied to their request the same day of fixing the Vin issue the same day and not further complicate things because things could have been worse if such VIN issue was found out on who knows a car accident incident involving police officersTHEY NEVER OFFERED US TO RETURN THE CAR instead the finance person -who attended to us after hours of wasted time waiting - prepared a said collateral fix and he(finance guy) even mention about doing the paperworks to protect the companyAt that point, we were able to finally remove the service agreements and even have a hard time getting rid of the Cilajet item because the finance guy keeps saying it is already applied in the car which is absolutely wrongFinally fix the issue after a back and forth explanation from our end that he even need to consult "someone" outside his office
$) IF THEY ARE REALLY HONEST TO ALLOW US TO RETURN THE CAR, WE ARE MORE THAN HAPPY TO DO IT AND WE TAKE OUR TRADE IN VEHICLE AT NO COST AS A COMPENSATION TO ALL THE WASTED TIME,EMOTIONAL/PSYCHOLOGICAL AND PHYSICAL UNREST THEY HAVE CAUSED US WITH THEIR FINALLY ACKNOWLEDGED MISTAKE.NOT TO COUNT HE BIG FAT LIE THAT THEY ALLOW US TO RETURN THEIR CARTrue that the vin number on their record appeared cheaper than what we have but the price that we negotiated in our mind ,I still have the original car tag price, is correct at $ 46,MSRPTo enlighten things, Before we started negotiation I already have an amount to offer on the table after multiple research online the lowest haggle price which at least 5k below MSRP which I know is feasible based on previous auto purchasesFrom 46,MSRP they offered on the table 37,000+++AM not surprised with the difference because the trade in value of our car from WCR toyota is $ 9,and they offered only 4,until we agreed for 5,Knowing how sales manipulates figures, we thought we got a nice deal and thinking they really want us to close the deal on a late night transaction which ended at am, yes, one hour past midnight
Again, THEY NEVER ALLOW OR OFFER US TO RETURN THE CAR WITH WRONG VIN NUMBER INSTEAD A "COLLATERAL" FIX PAPERWORKS WAS PREPARED TO SETTLE THE ISSUE
WE ARE WILLING TO GET OUR TRADE IN CAR BACK WITH NO OBLIGATION TO WHATEVER CONDITIONING DONE AS A COMPENSATION OF ALL THE HASSLES THEY HAVE CAUSED US AND STILL DEALING WITH THEM UP TO THIS TIMEGIVE ME MY OLD CAR AND I AM DONE WITH THIS DEALERSHIP'S NON REPUTABLE CUSTOMER RECOVER
or
Give us our demand with no no extra cost with the car option (lase guide cruise/adaptive cruise control) coz I know there is a car out in northern california with the correct options we are looking for and negotiated with full integrity
We are still hoping for a better response if they do not want to untie us from their business
As of this time we are exploring legal means with another issue they just createdI hope Revdex.com can help us tooThe issue is:
May 29,when we try to fix the VIN error paperworks and signed a new purchase amount but up to now, the loan is not yet updated still reflecting the original loan amount which is 8k
moreWe are due this month for our first payment and it sounds like the dealership never updated paperworks which takes only days from filing to funding with online banking
Bait & switch! Proceed with Caution!
I would not recommend Livermore Toyota to anyone looking to purchase a carTheir reviews have the opposite extremesIt seems that if your sale has no hiccups you receive Exceptional serviceHowever if your sale has unforeseen issues arise the customer service drops to star or should I say Zero StarsI am encouraging you to check out their reviews on *** *** * *** & form your own opinion about Livermore ToyotaHad I read these reviews I would have NEVER stepped foot inside Livermore ToyotaA few employees are directly mentioned in the reviews however Livermore Toyota seems to not care that their employees are being called out over & overFor example on *** a sales guy *** was mentionedHe still works their & in fact was my first point of contact & Livermore ToyotaHe did not want to do his jobHe had me walk the lot by myself then told me to go online to the website & find a car by myselfI left with no intention of returningI received a call to see how my appointment went with ***I said the experience was negative & If I’m doing ***’s job then I want the commission*** asked me to give Livermore Toyota another chance with another personI should have used my experience with *** to stop & actually check out the reviews & read them before agreeing to come back inThe sales department dose not take your Budget or Needs into consideration when showing you carsI was shown cars with all the bells & whistles but when it came to signing the car was basic without any of the features I requested or Need for workNot sure how the car I ended up with was Basic without any of the features I requested yet the same monthly paymentNow I have a car that’s too small for my need & has no featuresBait & Switch!
Also the service department dose not know their own policies on thingsEach employee has a different explanation as to why they don’t honor Due BillsOr perhaps it’s the sales department promising things just to get the sale then Service department has to say we can’t do thatI was receiving sporadic responses from the sales guys I worked with however the responses were just one guy passing the buck asking if the other sales guy took care of the issueMy responses are always no the issue is not fixed & don’t get a response backI have requested to be called by management & still no responses backIt has been a week & no one from Livermore Toyota has contacted me
I purchased a Toyota IA (Yaris) on July 1, I had an appointment to have the vehicle worked on as per the Due Bill and took the vehicle in on July 26, The vehicle was to be worked on July 27, The work to be done on the vehicle was the front bumper needed to be buffed, the windows tinted, and installation of the navigation card needed to be done I also asked if Livermore Toyota could drill holes in the front bumper for my license plate mounting Shockingly, when I picked up the car on Saturday July 28th, I noticed scratches and damage above the area where they drilled the pilot holesI informed an employee, *** ***, that the car had new damageHe inspected the damage with me, and took me to *** *** (customer relations) and a gentleman named *** ***said he would look into the matter and Ms*** advised that she would inform her manager, *** *** about the situation *** also mentioned my rental car would be covered during the duration of repairing the bumper as well as filling the gas tank of the Yaris since I would have to come back for repairsBoth ***and Ms*** assured me the repairs would be handled by Livermore Toyota and I would receive a call from one of themShockingly, after a prolonged amount of time waiting for a response from Livermore Toyota , I called & spoke with Ms*** who informed me that Livermore Toyota would not be covering the cost of repairsThe aforementioned facts clearly establish that Livermore Toyota is completely responsible for the damage yet I can’t even get them to call
Terrible experience with Livermore Toyota, do not deal with *** ** *** (sp? *** *** *** ***)Negotiated car price on October 20th to be 20k total and paid 6k deposit on credit (this was supposed to be 5k however was increased to 6k when payment time came, sure.)Arranged with *** to pick up vehicle at 2pm on October 27th and pay the full amountWhen arrived on 27th, *** was not present (no answer on phone either), dealership could not find paperwork relating to this deal – blame computer system upgrade problemShowed receipt of deposit and other documentationAfter hours, when it came time to settle, price increased to 22kPaperwork was “found” and apparently showed 22k, although negotiation paperwork clearly shows 15,+ 5,(at one point was 15,+ 5250)*** and *** both deny 20k (both not on-site, only reachable by phone when I’m not present)Great salesmanship! Extremely unprofessional behaviour and terrible customer service, please be careful in this dealership
I purchased a vehicle on April 16, I traded in a Toyota Camry as a down paymentToyota was supposed to pay off vehicle with daysIt is now May 23, and trade in vehicle still not paid off to *** Consumer USAToyota Livermore also got a toll ticket on traded in vehicle on April 27, They have not taken it out of my name nor information sent on who to pay car note to for new vehicleToyota Livermore will not return calls, that includes salesperson *** ** *** ***, or Finance Manager *** ** *** ***I also spoke to General Manager *** *** on *** *** ** referred me to the Finance DeptI am getting the runaroundI either want my Toyota Camry back since it has not been paid off as agreedI want my 2,down payment backAnd the vehicle I purchased can be returned if they cant find financing
I cancelled the VSA & Express Dent Care in September/October I was told it would take to weeks to process the cancellationI have contacted Livermore Toyota many times since December about the refundIt has been over months and I still don't have my refundThis feels like a scamI am going to contact Consumer Affairs for assistance
I want to say thank you to *** ***,I just wanted to write you a quick note to thank you for your honesty and dedication while selling me my new car yesterdayI've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotypeThank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have beenI'm happy with the car I purchased, and I'm not freaking out about the purchase priceThat's a pretty ideal situation when it comes to buying a new car, and it's all thanks to youYou can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Livermore Toyota dealership , and telling them to ask for *** ***Thanks again*** *** is a great Manager, I was so happy to meet you, thanks *** *** *** ***
Initial Business Response /* (1000, 5, 2015/02/05) */
Contact Name and Title: *** ***, GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@livermoretoyota.com
Ms*** sold her van to Livermore Toyota at her request and own free willThen she purchased a Toyota Tundra truck
because she wanted a vehicle to drive on dirt roads when she goes to ride horsesShe needed a co-signer to complete the purchase, so she enlisted Mr*** to sign with herCombined they have sufficient income and credit rating to complete the purchaseToyota Financial Services funded the contract given all of the information provided on the credit application and signed by Ms*** and Mr***Due to California state law of "No Cooling Off Period," we are not required to take this truck backMs*** came in and we lowered her payment by reducing interest rate and changing other terms of the loan to get her payment to $per month from over $per monthShe was happy when we did that and seemed very appreciativeI am surprised she still has issues with this purchase and transactionThere is nothing else we can do, at this point, to resolve this matterIf there is anything I can do to help, other than returning her van or any amount of money and taking the Tundra truck back into our inventory, please let me knowHowever, we are unable to make any changes to the transactionThank you for hearing both sidesSincerely, *** ***, General Sales Manager, Livermore Toyota Scion
Initial Consumer Rebuttal /* (3000, 11, 2015/04/09) */
Hi ***,
I have additional problems with the dealershipThe air conditioning doesn't work, I took my truck in of 04/01/2015, the compressor is out and they want $to repairThey, Livermore Toyota, said it's not coveredThey sold the vehicle with problems
Thank you for your help
Respectfully,
*** ***
***@aol.com
Final Consumer Response /* (3000, 14, 2015/04/13) */
There are additional problemsI have tried to contact Revdex.com via email with no luckI took the truck in for a 90day check up, the air conditioning does not work and the dealership wants me to pay the $2900.00, they won't cover it
I have made appointments with the dealership, they, *** ***, ***, never showed upI am exhaustedI can't sleep, I vomit dailyI stress out every dayAnd, above all, the tires are more than 60% wornCan any one help us?
Final Business Response /* (4000, 16, 2015/04/22) */
I have met with our customer and we have come to a fair resolutionWhen we sold her the truck it had tread depth greater than our minimum requirement for all vehicles we sellDue to them being worn down close to that point now, we are providing her with new tires at no cost to her, in good faithWe have also agreed to split the cost of repairing the air conditioning with her, even though it worked during our inspection prior to the saleThese solutions were agreed to by both parties and she is happy with the solutionThank you, *** ***, General Sales Manager
I have two complaints regarding my experience with Livermore Toyota: poor customer service and misleading contract negotiationsI would like to describe the customer service issue for the purpose of being heard, to hopefully prevent potential customers from experiencing the same problems, to support customers who have also experienced similar issues, and to elicit a change in business practices from Livermore ToyotaIn regards to the misleading contract negotiations, I would like Livermore Toyota to draft a new loan, include the amount of the camper shell in the loan, and process the new loan with the same terms as the original loan, without performing a new credit checkCustomer Service Issue #1: On Friday, 05/25/18, I submitted an online inquiry to Toyota’s *** programWithin an hour, Livermore Toyota Sales Rep *** *** called me to discuss my inquiryI spoke with him in length about the type of truck I wanted to buy and informed I wanted to make the purchase that weekendH
I purchased a Dodge Journey SXT on March 3, 2018, which was supposed to come with a year/60,mile warrantyI then call the Livermore Toyota dealership in November because there is a tapping in my engine and the transmission is having an issue, they give me an appointment on November 19, I come in for the appointment and they tell me that my mileage is outside the warranty and that the warranty is geared toward the day that the vehicle is first initially purchased, and this vehicle already had 39000+ miles on it when I purchased it as it was a rentalI get the paperwork for what Livermore Toyota has done on the vehicle and they never did a complete diagnostic or checked the transmissionI take my vehicle to the Dodge dealership in Stockton California for a mandatory factory recall and find out that the transmission which is supposed to be serviced every 100,miles is in need of serious service, and then I later start hearing a tapping in my engine which turns
Initial Business Response /* (1000, 8, 2015/10/16) */
When the customer came in to have vehicle checked out, check engine light was not onWe let her know when the engine light comes back on and stays on consistently to bring it back and that we cannot diagnose a check engine light without it
being onIt is impossible to know where the code is pulling from when it is not onShe never called back to schedule another appointment
I recently made a perchase at livermore toyota they regreted to in form .e that my previous loan was added to my new loan so I am now paying 55,dollars for a 20,dollar truck witch I have not been aproved for the loan witch in the mean while I am still pating on my previous loanAlso it has been weeks and they keep runni g my credit and I keep getting denied I just want my other truck back and to be done with liver more toyota they are complete crooks and liars there any help would be much appreciated thanx mark thompson