Liverpool Redemption Center

We have been in contact with them and are unable to find an issue with the connection We provide a connection to a customers premise and they are free to use it as they see fit Today the wireless environment as well as the number of devices at a particular location can quickly cause issues including interference from external sources, wireless conflicts with devices internally, bandwidth consumption by devices automatically upgrading or phoning home, and multiple users attempting to use resources in excess of availability We troubleshoot using a wired device bypassing the router to insure that we are delivering the correct product and then attempt to offer advice about various components that a customer may be attempting to use Often we are forced to refer a customer to other resources, manufacturer, etc for equipment we are not familiar with This particular customer was on a Cplan that does not support streaming, he upgraded to a plan that will support it and the connection checks fine each time that we check it We do not support wireless connections / devices deployed at a location The notes indicate that we offered to lower them back to the original plan even though we upgraded the connection equipment Notes from this account read “JDR-4/25/16-1200- I told him that the engineers did not see anything wrong and suggested some tips for troubleshooting because we are not able to find anything wrong with the internet connectionHe said that he has already done everything that I suggested so I told him that may be advantages to go back down to the CHe asked to s/w Hayley so I sent him back to her ext ***4/25/16-1124- [redacted] 04222016-[redacted] 04/22/= sr I don’t see anything wrong with connection he can go back to c if he would like sd should be working fee not 4/22/- 14:- [redacted] Customer is trying to stream SD videos at night and can nothe upgraded to the Cfor this specific reasonHe needs to know if this is the best we can provide at night if so he would like to go back down to the C [redacted] put him on cacti and doesn’t see any problems with the connection [redacted] reopened ticket [redacted] called complaining he had trouble streaming last night and got 1.5Mbps down on speed test plugged into POE directly like [redacted] showed himThere was no problem when he checked before work but was calling from workHe texted his wife who ran a test and got 12Mbps down while I was on the phone with him He is going to keep us posted68:72:51:36:AB: Lambert, Josh -/ - miles (km) / 16:47: Test Results RX: Mbps TX: Mbps Total: Mbps Form Submited: 2016-04-15:26:Customer InfoTech [redacted] Account Name: [redacted] Customer Type: Wireless Provider: [redacted] Wireless InfoSSID: BH-Twr2-E5M Radio MAC: 68:72:51:36:AB:Radio IP: LAN IP: -Upload Speed: Download Speed: IPS Package: Plus Item: Service Call Quantity: Arival Time: Departure Time: Comments: Raised radio up on poleTreesMuch better signalNo charge per Plus IPSBilling Cnet for service call and for pole and partsEverything working fineAccount is groomed-signal 04112016-1616-jlr reminder call sw [redacted] JDR-4/4/16-1034- Called in to reschedule because he will be out thursday so got him back on the 12th PM 3/30/- 16:- AMM their signal has gone from a -to a -setup service call to check alignmentscheduled service call for 4/7/- AM / lunch time 03302016-1012-jlr - 2/3rds of clients on ap show same uptime as thiers, others show days 11:06:68:72:51:36:AB: Lambert, Josh -/ - miles (km) / day 13:32: Test Results RX: Mbps TX: Mbps Total: Mbps 12:CST (Josh) reports that speed drops to 1Mb or less in the evening Testr from AP now shows 45x–lds” Please let me know if you have any questions Thank You, [redacted]

*** ** *** a/k/a Richie rich service plusArlington Rd NJacksonville, FL 32211(904) 600-8173Good Day,In response to this complaint from Mr*** * ***, I installed on a/c unit to his trailer and ran duck work under the trailer and then a few months later he called and
said the unit was not working went back out and found out that there was a storm that may have surged the unit so we replaced it because it was under warranty and I gave him a surge protector so it would not happen again and would save the unit, and at that time he asked to look at the ducking under the trailer that his red nose pit had destroyed again, and out of the kindness of my heart I replaced all the ducking and reinforced it with tape and advised him to put lattice around the trailer so that the dog wont be able to get under to destroy it again and advised him that the ducking was not under warranty only the unit..Thank you.*** ** ***

Complaint: ***
I am rejecting this response because: he never can back out to repair the duck work under the trailer.he can out to repair his work where the main duck came lose from the main return unit that he didn't install rightThen he saw,where the duck work under the trailer was messand charge me for the new duck work it cost me over 300.dollars to repair itWhen the unit stopped the 2nd time I called the company that he was working with and they told me that they didn't have any records if being installed so he used that company To do it on the side work and pocketed the moneyAnd I call the manufacturer of the unit and told me that I showe that it,was installed year latter then it was so the Warranty of the unit is only for years instead of years bescuse *** *** didn't let them know the date he installed it on soAnd for the dog she doesn't go under the trailer because I put up sidings there so nothing could get under there .so I feel like he doesn't want to stand behind the Warranty of his work so iam going to call sometime else to come repair the duck work and I will just take him to court over he money I had to pay out,of my pocket thank you
*** ***

We have been in contact with them and are unable to find an issue with the connection.    We provide a connection to a customers premise and they are free to use it as they see fit.    Today the wireless environment as well as the number of devices at a particular...

location can quickly cause issues including interference from external sources, wireless conflicts with devices internally, bandwidth consumption by devices automatically upgrading or phoning home, and multiple users attempting to use resources in excess of availability.   We troubleshoot using a wired device bypassing the router to insure that we are delivering the correct product and then attempt to offer advice about various components that a customer may be attempting to use.  Often we are forced to refer a customer to other resources, manufacturer, etc for equipment we are not familiar with.   This particular customer was on a C30 plan that does not support streaming, he upgraded to a plan that will support it and the connection checks fine each time that we check it.  We do not support wireless connections / devices deployed at a location.   The notes indicate that we offered to lower them back to the original plan even though we upgraded the connection equipment.    Notes from this account read   “JDR-4/25/16-1200- I told him that the engineers did not see anything wrong and suggested some tips for troubleshooting because we are not able to find anything wrong with the internet connection. He said that he has already done everything that I suggested so I told him that may be advantages to go back down to the C30. He asked to s/w Hayley so I sent him back to her ext.   [redacted]4/25/16-1124- [redacted]   04222016-160[redacted]   04/22/16 = sr  I don’t see anything wrong with connection he can go back to c 30 if he would like sd should be working fee not   4/22/2016 - 14:19 - [redacted] Customer is trying to stream SD videos at night and can not. he upgraded to the C40 for this specific reason. He needs to know if this is the best we can provide at night if so he would like to go back down to the C30.   [redacted] put him on cacti and doesn’t see any problems with the connection.   [redacted] reopened ticket... [redacted] called complaining he had trouble streaming last night and got 1.5Mbps down on speed test plugged into POE directly like [redacted] showed him. There was no problem when he checked before work but was calling from work. He texted his wife who ran a test and got 12Mbps down while I was on the phone with him.  He is going to keep us posted. 68:72:51:36:AB:22            Lambert, Josh    -65 / -91               2.3 miles (3.8 km)            130 / 104              99           16:47:55                10.233.26.58 Test Results RX:         8.32 Mbps TX:          47.72 Mbps Total:    56.04 Mbps           Form Submited: 2016-04-12 15:26:09 Customer InfoTech[redacted] Account Name: [redacted] Customer Type: Wireless Provider: [redacted] Wireless InfoSSID: BH-Twr2-E5M Radio MAC: 68:72:51:36:AB:22 Radio IP: 10.233.26.58 LAN IP: -64 Upload Speed: 3.5 Download Speed: 11 IPS Package: Plus Item: Service Call Quantity: 1 Arival Time: 245 Departure Time: 345 Comments: Raised radio up on pole. Trees. Much better signal. No charge per Plus IPS. Billing Cnet for service call and  for pole and parts. Everything working fine. Account is groomed. -64 signal.     04112016-1616-jlr reminder call sw [redacted]
* JDR-4/4/16-1034- Called in to reschedule because he will be out thursday so got him back on the 12th PM   3/30/2016 - 16:34 - AMM their signal has gone from a -67 to a -74 setup service call to check alignment. scheduled service call for 4/7/2016 - AM / lunch time   03302016-1012-jlr - 2/3rds of clients on ap show same uptime as thiers, others show 3 days 11:06:09 68:72:51:36:AB:22            Lambert, Josh    -74 / -92               2.4 miles (3.9 km)            78 / 52   98           1 day 13:32:45    10.233.26.58 Test Results RX:         0.52 Mbps TX:          22.52 Mbps Total:    23.04 Mbps   03.29.16  12:30 CST (Josh) reports that speed drops to 1Mb or less in the evening Testr from AP now shows 45x3 –lds”   Please let me know if you have any questions.   Thank You, [redacted]