Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Hi ***Looking at the most recent update on one of the tickets you opened, on the 28th of April the agent offered you the option to replace the 8GB pen with another of the same memory size for $This is a program that we just recently implemented in April and hopefully is in line with what you were looking for in a replacement programHere are some additional details - [redacted] Thanks *** [redacted] Livescribe Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I was never informed by email that this offer was extended the first time, I did receive the "last chance" message saying it was available on the 6th of AprilIt is disappointing that it had to come to filing a complaint against what used to be a reputable company and product for them to resolve an issue which clearly is a design flaw in their product affecting so many people
Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Hi ***Looking at the most recent update on one of the tickets you opened, on the 28th of April the agent offered you the option to replace the 8GB pen with another of the same memory size for $This is a program that we just recently implemented in April and hopefully is in line with what you were looking for in a replacement programHere are some additional details - [redacted] Thanks *** [redacted] Livescribe Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I was never informed by email that this offer was extended the first time, I did receive the "last chance" message saying it was available on the 6th of AprilIt is disappointing that it had to come to filing a complaint against what used to be a reputable company and product for them to resolve an issue which clearly is a design flaw in their product affecting so many people