Livin Lite Recreational Vehicles

Initial Business Response / [redacted] (1000, 14, 2015/07/09) */ Contact Name and Title: Mike [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@livinlite.com Livin' Lite will honor the warranty that is in place and will send out the $rebate to the customer OFFER: Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept the offer from Livin' Lite if they pay for the exterior exhausting range hood, vent outlet cover, freight, installation and the $rebate, promisedI will also accept their offer with no comprise to the any part of the warranty and if there are issues where modifications were made ( i.e exterior exhausting range hood - vent through the sidewall) any resulting damage will be covered, by their warranty, as wellI would like acknowledgement from Livin' Lite for the items mentioned above and receive the $before I consider this case resolved Final Business Response / [redacted] (4000, 41, 2015/09/18) */ Contact Name and Title: Mike Kinzel/Director of Dealer Services Upon installation of the of the new exterior exhausting range hood there will be no compromise to any part of the Livin' Lite warranty and any issues where modifications were made will be covered by the remainder of the Livin' Lite warranty on Mr [redacted] 's trailer OFFER: Final Consumer Response / [redacted] (2000, 43, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think we have finally got all the major issues resolved with Livin'LiteIt has only taken a little more than months to do so, but I appreciate them completing our sales agreement Thank you,

Initial Business Response /* (1000, 14, 2015/07/09) */
Contact Name and Title: Mike [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@livinlite.com
Livin' Lite will honor the warranty that is in place and will send out the $1000 rebate to the customer.
OFFER:
Initial Consumer...

Rebuttal /* (3000, 18, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept the offer from Livin' Lite if they pay for the exterior exhausting range hood, vent outlet cover, freight, installation and the $1000 rebate, promised. I will also accept their offer with no comprise to the any part of the warranty and if there are issues where modifications were made ( i.e exterior exhausting range hood - vent through the sidewall) any resulting damage will be covered, by their warranty, as well. I would like acknowledgement from Livin' Lite for the items mentioned above and receive the $1000 before I consider this case resolved.
Final Business Response /* (4000, 41, 2015/09/18) */
Contact Name and Title: Mike Kinzel/Director of Dealer Services
Upon installation of the of the new exterior exhausting range hood there will be no compromise to any part of the Livin' Lite warranty and any issues where modifications were made will be covered by the remainder of the Livin' Lite warranty on Mr. [redacted]'s trailer.
OFFER:
Final Consumer Response /* (2000, 43, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think we have finally got all the major issues resolved with Livin'Lite. It has only taken a little more than 3 months to do so, but I appreciate them completing our sales agreement.
Thank you,

Initial Business Response /* (1000, 11, 2016/08/18) */
Contact Name and Title: [redacted] V P
Contact Phone: XXX XXX XXXX
Contact Email: [redacted] kz-rv.com
Please e-mail photographs of the door condition for further review. Please e-mail to [redacted]@kz-rv.com. I will be happy to work with...

you to resolve.
Initial Consumer Rebuttal /* (3000, 13, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We gave up waiting for them to contact us about this, and have since traded the camper for a new one and took the loss on the deal. So I guess they are off the hook, except for word of mouth, which I will be happy to tell people the quality and customer support of this company.

Initial Business Response /* (1000, 12, 2018/01/10) */
Livin Lite reached a resolution with the consumer which was finalized in December.