Being that I am the retailer I wouldn't replace the unitAny future issues are going to be handle through [redacted] Not through meThere is nothing wrong with the machine
Complaint: [redacted] I am rejecting this response because: I have bought from this company for every house I've built This is the first time I've had an issue The ice maker is not what I wanted I can't get another unit from [redacted] because apparently this is the best one they make I specifically asked your company if this ice maker was loud and you told me no You can't go back to the original purchase date when Ive been complaining about it the entire time You all had no problem selling me a year warranty which does me no good when the unit itself is terrible My husband owns a large business and he demands that his staff treat the customer with respect [redacted] is rude and has been the entire time Everyone else at this company has been as nice as can be, and I do not think he is a good representative of what a great employee should be I hope that someone other than him is addressing this issue also Regards, [redacted]
Thank you for your emailI am sorry that this had happened but when it comes to deliveries you have have to inspect the product within hours of deliveryAnything past this we can not do anything due to the fact that we can not make a claim through the freight carrierWhat I would suggest doing is contact the manufacture to see if they can fix the unit's control boardYou would have had to sign for inspecting the unit as wellThis is all listed on confirmation emails as well as the websitePlease read this belowDamaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandiseSometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damageYou should immediately inspect the order upon delivery and notify us of any damage within hours of delivery (excluding holidays and weekends) at [redacted] Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged productPlease make sure that the product is in its original packaging, with all manuals, parts and accessoriesPlease note that the shipping companies operating on our behalf will only make one attempt at pick-upThereafter, any subsequent pick-ups may be at the expense of the customerOnce we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refundAt this point you need to contact Haier to see if they can fix the control board [redacted]
Thank you for your emailWith this order you purchased three of themI am sorry that it doesn't work to your needs but this particular item we have sold for many years and customers has been happy with the way the shelving isIn this case you do have the option to return it but you be responsible to ship this item outI am sorry it doesn't fit your needs but this does qualify for your buyers remorse return
Thank you for your email I am sorry but at this point this is something [redacted] would have to handle for the warranty on the productThis was purchased back in July we do not handle warranty on the productsAt this point I would contact [redacted] directly on the product and they will be able to assist you Phone: ###-###-####
Complaint: [redacted] I am rejecting this response because: This is not buyer's remorse as I feel no guilt over the purchase or price However, buyer's remorse does seem to be something your company uses often as a means of dismissing a dispute Your company misrepresented the function of this unit The shelves do not slide out They do not provide convenient access Your product description was not wholly truthful Your product description continues to be misleading even after complaints After my initial email complaint, your website blocked my IP address preventing further communication My phone call request to speak with a supervisor was refused This is not a matter of the product not meeting my needs It is a matter of the product not functioning as you promised The product does not function as per the manufacturer and seller's product description, which in this case M/S are under same parent company Following my initial complaint, I noticed the same complaint in a review on one of your websites from someone who purchased the same item after I did That review has since been removed from your website However, numerous negative reviews about the disfunction of this item remain on other websites Had your company fairly posted all reviews at the time of my purchase, instead of allowing the posting of only positive reviews, I would not have selected this item Your product description is deliberately vague Below are excerpts from two other customers I believe you know, and have known for some time, that this is a problem Yet you continue to mislead your customers Though it looks good, the drawers that are represented to pull out, hardly pull out at allFunctionality is poorI contacted the seller and he said"We represent that the drawers pull out, but we didn't say how far"Buyer beware!!!! I built cabinetry to fit this and now I'm stuck with itThis is the risk of buying something on the internet We are very disappointed in this wine cooler received yesterdayWith the shelf coming out a third of the way you can not tell "see" the label of the wine you seek without limiting the storage capacity, and pulling out everyone until you do The customer service spin of how it is more safe is ridiculousWe had a GE for over years and the shelves pulled 3/of the way outNever had any incidentsBased upon what I was told it appears customer service has had more than a few conversations about this subject well Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:neither [redacted] at [redacted] or [redacted] at Living Direct are willing to do anything about my abnormally loud icemaker that I tried to replace with another for any costI called Living Direct back after speaking with [redacted] and getting no whereI've owned ice machines and my friends all have them and this one is unusually loud Regards, [redacted]
***,I do apologize for the frustration this may have caused. This item unfortunately doesn't ship out from us. So we do not have control on the item. The item was canceled because of the item not being in stock with the supplier. I do apologize that it took longer then expected for this but the... item isn't in stock and nor is the supplier getting them. You were never charged on the unit so no transaction was done. Again my apologizes on this.
[redacted] ***, We spoke yesterday on this matterI looked up your order on this and I have to say I am very confused on how you reached to the conclusion on how you would have received the internal dimensions on the unitIf you look at the attached dimensions on the site you would have seen the dimensions on the site on this unitI even highlighted it in the following attachmentI apoloigze for any confusion but this would be a standard buyers remorse returnI know you had listed another unit which you wanted to purchase which we can but you would be responsible to ship the item backWe would wave the restocking fee in which you would get the full refund of the item but you would need to pay to ship the item back through a freight carrierI apologize but this is our return policy for items that don't fit your needsRegards, [redacted] ***LIVINGDIRECT | Sales and Service
[redacted] ***, I do apologize that this took as long as it didWith credit memo's from other vendors it can be sometimes a lengthy processI can tell you the credit memo was received and was credited back on 9/9/along with the extended warrantyThat will go back on the AMEX ending in [redacted] in about 5-businessI am sorry it took as long as it did but the credit memo was applied to this orderYou are all taken care of with the situation and I appreciate your patienceHave a good day [redacted]
Complaint: [redacted] I am rejecting this response because: I understand and read the return policy before placing my order. I entered into a contract with you based on your advertisement and description of the product. You did not fulfill your part of the contract. I have recently learned that your company has known about your misleading advertisement for at least a year prior to my order, yet you continue to choose to use misleading and not wholly truthful descriptions. This is not buyer's remorse. Your company chose to sell this product through false advertising. I did not purchase my order through [redacted] , but I enclose these [redacted] reviews as just two examples of numerous complaints I have found since delivery of my order, to show you have known about this issue for at least a year. And you have chosen not to revise your advertising. Had I found your item through [redacted] , I would have been able to read a variety of reviews, instead of the skewed positive ones on your website. Following delivery of my order, I found one negative review on your site, dated after I placed my order, mentioning the problem with the shelves not sliding out. You have since removed this negative review and post only positive ones. A search this week yielded no mention of the limited movement of the shelves on your sites. This is a deliberate omission on your part. I must congratulate you on your excellent IT people and lawyers. Your company has completely mastered the art of skewing all search engines to bury anything negative about your company. And you certainly know how to stay just within the law and stick your customers with products that do not function as promised. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Your policy does not mention anything about the 15% restocking fee for any cause, including Buyer's RemorseIn fact; there is no mention of Buyer's Remorse in your policyYour policy states if "not 100% happy with the purchase." I have purchased the smaller version of the cooler from you on 6/or soI have not need to buy another item from your company at this time; especially if it caries an unwritten 15% restocking fee policy Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: (email from Complainant to Dispute Resolution Specialist) Hi *** Sadly I have bugged [redacted] for his report every day since we talked last Friday with no luckVery annoying since he told me he's send it to me by Monday Here is the last email I got from **Two things I may have told you [1] Remember that it's only months old and [2] I ran a small underwear load twice with the same resulthours with the waist bands still damp Thank you for your concern and effort to help and let me know if I can off er any other info [redacted] Thank you for contacting us at [redacted] Electronics regarding your [redacted] productWe sincerely regret that you have experienced difficulties with your [redacted] combo unit All electronic equipment requires maintenance from time to time despite the most exacting quality control standards at the factoryWhile we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occurThe manufacturer’s limited warranty is designed to take care of failures in the early life of the unit I do apologize but the technician has contacted our technical support engineers and they have determined that the unit is functioning as designedTherefore, we would not be able to issue a replacement for the unit Thanks, [redacted] Care [redacted] P.OBox [redacted] | [redacted] Ph: ###-###-#### l [redacted] Regards, [redacted] ***
*** [redacted] , I was the one you spoke with over the phone on this matter initiallyYou had picked up the unit from [redacted] on 7/ In the letter you had sent to me on this matter you noticed there was damaged on the box 8/Almost a month laterAs per our policies we have to have the customer inspect the unit with business hours Please read below: Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandiseSometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damageYou should immediately inspect the order upon delivery and notify us of any damage within hours of delivery (excluding holidays and weekends) at ###-###-#### Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged productPlease make sure that the product is in its original packaging, with all manuals, parts and accessoriesPlease note that the shipping companies operating on our behalf will only make one attempt at pick-upThereafter, any subsequent pick-ups may be at the expense of the customerOnce we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund You notified us with damaged with rep on 8/At that point days we are past any recourse to make a claim through the freight carrierWith any freight delivered item we have to have you inspect in the unit with in the time frameBeing its past hours I don't have any recourse on thisI do apologize but too much time has past on this order for a replacement [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] , Thank you for your response from Revdex.comYou purchased this online back in May of At this point any correspondence if you feel as if the item is defective would be through the manufacture who is **It looks like they did send someone out there and it working fine you just don't like the way the unitAt this point we wouldn't be able to take this unit back to due the time frameIf you unsatisfied with the product I would suggest selling this locally through ebay or craigslist and I am sure someone could take it off their handsAny of these units when it comes to combo's are going to be the same wayThere is no heating element on these items and they will come out a little dampI apologize you don't like the product but it is working correctly Regards, [redacted] Customer Service Supervisor [redacted] ex [redacted] LIVINGDIRECT | Sales and Service
Complaint: [redacted] I am rejecting this response because: Living Direct that should assume some responsibility [redacted] has taken care of the product If Living Direct can't offer a resolution, then the negative rating should remain valid Regards, [redacted] ***
Being that I am the retailer I wouldn't replace the unitAny future issues are going to be handle through [redacted] Not through meThere is nothing wrong with the machine
We should be hearing something by the end of business today or tomorrow
Complaint: [redacted] I am rejecting this response because: I have bought from this company for every house I've built This is the first time I've had an issue The ice maker is not what I wanted I can't get another unit from [redacted] because apparently this is the best one they make I specifically asked your company if this ice maker was loud and you told me no You can't go back to the original purchase date when Ive been complaining about it the entire time You all had no problem selling me a year warranty which does me no good when the unit itself is terrible My husband owns a large business and he demands that his staff treat the customer with respect [redacted] is rude and has been the entire time Everyone else at this company has been as nice as can be, and I do not think he is a good representative of what a great employee should be I hope that someone other than him is addressing this issue also Regards, [redacted]
Thank you for your emailI am sorry that this had happened but when it comes to deliveries you have have to inspect the product within hours of deliveryAnything past this we can not do anything due to the fact that we can not make a claim through the freight carrierWhat I would suggest doing is contact the manufacture to see if they can fix the unit's control boardYou would have had to sign for inspecting the unit as wellThis is all listed on confirmation emails as well as the websitePlease read this belowDamaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandiseSometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damageYou should immediately inspect the order upon delivery and notify us of any damage within hours of delivery (excluding holidays and weekends) at [redacted] Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged productPlease make sure that the product is in its original packaging, with all manuals, parts and accessoriesPlease note that the shipping companies operating on our behalf will only make one attempt at pick-upThereafter, any subsequent pick-ups may be at the expense of the customerOnce we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refundAt this point you need to contact Haier to see if they can fix the control board [redacted]
Thank you for your emailWith this order you purchased three of themI am sorry that it doesn't work to your needs but this particular item we have sold for many years and customers has been happy with the way the shelving isIn this case you do have the option to return it but you be responsible to ship this item outI am sorry it doesn't fit your needs but this does qualify for your buyers remorse return
Thank you for your email I am sorry but at this point this is something [redacted] would have to handle for the warranty on the productThis was purchased back in July we do not handle warranty on the productsAt this point I would contact [redacted] directly on the product and they will be able to assist you Phone: ###-###-####
Complaint: [redacted] I am rejecting this response because: This is not buyer's remorse as I feel no guilt over the purchase or price However, buyer's remorse does seem to be something your company uses often as a means of dismissing a dispute Your company misrepresented the function of this unit The shelves do not slide out They do not provide convenient access Your product description was not wholly truthful Your product description continues to be misleading even after complaints After my initial email complaint, your website blocked my IP address preventing further communication My phone call request to speak with a supervisor was refused This is not a matter of the product not meeting my needs It is a matter of the product not functioning as you promised The product does not function as per the manufacturer and seller's product description, which in this case M/S are under same parent company Following my initial complaint, I noticed the same complaint in a review on one of your websites from someone who purchased the same item after I did That review has since been removed from your website However, numerous negative reviews about the disfunction of this item remain on other websites Had your company fairly posted all reviews at the time of my purchase, instead of allowing the posting of only positive reviews, I would not have selected this item Your product description is deliberately vague Below are excerpts from two other customers I believe you know, and have known for some time, that this is a problem Yet you continue to mislead your customers Though it looks good, the drawers that are represented to pull out, hardly pull out at allFunctionality is poorI contacted the seller and he said"We represent that the drawers pull out, but we didn't say how far"Buyer beware!!!! I built cabinetry to fit this and now I'm stuck with itThis is the risk of buying something on the internet We are very disappointed in this wine cooler received yesterdayWith the shelf coming out a third of the way you can not tell "see" the label of the wine you seek without limiting the storage capacity, and pulling out everyone until you do The customer service spin of how it is more safe is ridiculousWe had a GE for over years and the shelves pulled 3/of the way outNever had any incidentsBased upon what I was told it appears customer service has had more than a few conversations about this subject well Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:neither [redacted] at [redacted] or [redacted] at Living Direct are willing to do anything about my abnormally loud icemaker that I tried to replace with another for any costI called Living Direct back after speaking with [redacted] and getting no whereI've owned ice machines and my friends all have them and this one is unusually loud Regards, [redacted]
I am sorry but my statement of this item being shipped back will still stand
***,I do apologize for the frustration this may have caused. This item unfortunately doesn't ship out from us. So we do not have control on the item. The item was canceled because of the item not being in stock with the supplier. I do apologize that it took longer then expected for this but the... item isn't in stock and nor is the supplier getting them. You were never charged on the unit so no transaction was done. Again my apologizes on this.
[redacted] ***, We spoke yesterday on this matterI looked up your order on this and I have to say I am very confused on how you reached to the conclusion on how you would have received the internal dimensions on the unitIf you look at the attached dimensions on the site you would have seen the dimensions on the site on this unitI even highlighted it in the following attachmentI apoloigze for any confusion but this would be a standard buyers remorse returnI know you had listed another unit which you wanted to purchase which we can but you would be responsible to ship the item backWe would wave the restocking fee in which you would get the full refund of the item but you would need to pay to ship the item back through a freight carrierI apologize but this is our return policy for items that don't fit your needsRegards, [redacted] ***LIVINGDIRECT | Sales and Service
After further review a full credit was already issued for this accountThis was done on 1/2/If further assistance is needed please let us know
[redacted] ***, I do apologize that this took as long as it didWith credit memo's from other vendors it can be sometimes a lengthy processI can tell you the credit memo was received and was credited back on 9/9/along with the extended warrantyThat will go back on the AMEX ending in [redacted] in about 5-businessI am sorry it took as long as it did but the credit memo was applied to this orderYou are all taken care of with the situation and I appreciate your patienceHave a good day [redacted]
Complaint: [redacted] I am rejecting this response because: I understand and read the return policy before placing my order. I entered into a contract with you based on your advertisement and description of the product. You did not fulfill your part of the contract. I have recently learned that your company has known about your misleading advertisement for at least a year prior to my order, yet you continue to choose to use misleading and not wholly truthful descriptions. This is not buyer's remorse. Your company chose to sell this product through false advertising. I did not purchase my order through [redacted] , but I enclose these [redacted] reviews as just two examples of numerous complaints I have found since delivery of my order, to show you have known about this issue for at least a year. And you have chosen not to revise your advertising. Had I found your item through [redacted] , I would have been able to read a variety of reviews, instead of the skewed positive ones on your website. Following delivery of my order, I found one negative review on your site, dated after I placed my order, mentioning the problem with the shelves not sliding out. You have since removed this negative review and post only positive ones. A search this week yielded no mention of the limited movement of the shelves on your sites. This is a deliberate omission on your part. I must congratulate you on your excellent IT people and lawyers. Your company has completely mastered the art of skewing all search engines to bury anything negative about your company. And you certainly know how to stay just within the law and stick your customers with products that do not function as promised. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Your policy does not mention anything about the 15% restocking fee for any cause, including Buyer's RemorseIn fact; there is no mention of Buyer's Remorse in your policyYour policy states if "not 100% happy with the purchase." I have purchased the smaller version of the cooler from you on 6/or soI have not need to buy another item from your company at this time; especially if it caries an unwritten 15% restocking fee policy Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: (email from Complainant to Dispute Resolution Specialist) Hi *** Sadly I have bugged [redacted] for his report every day since we talked last Friday with no luckVery annoying since he told me he's send it to me by Monday Here is the last email I got from **Two things I may have told you [1] Remember that it's only months old and [2] I ran a small underwear load twice with the same resulthours with the waist bands still damp Thank you for your concern and effort to help and let me know if I can off er any other info [redacted] Thank you for contacting us at [redacted] Electronics regarding your [redacted] productWe sincerely regret that you have experienced difficulties with your [redacted] combo unit All electronic equipment requires maintenance from time to time despite the most exacting quality control standards at the factoryWhile we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occurThe manufacturer’s limited warranty is designed to take care of failures in the early life of the unit I do apologize but the technician has contacted our technical support engineers and they have determined that the unit is functioning as designedTherefore, we would not be able to issue a replacement for the unit Thanks, [redacted] Care [redacted] P.OBox [redacted] | [redacted] Ph: ###-###-#### l [redacted] Regards, [redacted] ***
*** [redacted] , I was the one you spoke with over the phone on this matter initiallyYou had picked up the unit from [redacted] on 7/ In the letter you had sent to me on this matter you noticed there was damaged on the box 8/Almost a month laterAs per our policies we have to have the customer inspect the unit with business hours Please read below: Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandiseSometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damageYou should immediately inspect the order upon delivery and notify us of any damage within hours of delivery (excluding holidays and weekends) at ###-###-#### Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged productPlease make sure that the product is in its original packaging, with all manuals, parts and accessoriesPlease note that the shipping companies operating on our behalf will only make one attempt at pick-upThereafter, any subsequent pick-ups may be at the expense of the customerOnce we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund You notified us with damaged with rep on 8/At that point days we are past any recourse to make a claim through the freight carrierWith any freight delivered item we have to have you inspect in the unit with in the time frameBeing its past hours I don't have any recourse on thisI do apologize but too much time has past on this order for a replacement [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] , Thank you for your response from Revdex.comYou purchased this online back in May of At this point any correspondence if you feel as if the item is defective would be through the manufacture who is **It looks like they did send someone out there and it working fine you just don't like the way the unitAt this point we wouldn't be able to take this unit back to due the time frameIf you unsatisfied with the product I would suggest selling this locally through ebay or craigslist and I am sure someone could take it off their handsAny of these units when it comes to combo's are going to be the same wayThere is no heating element on these items and they will come out a little dampI apologize you don't like the product but it is working correctly Regards, [redacted] Customer Service Supervisor [redacted] ex [redacted] LIVINGDIRECT | Sales and Service
Complaint: [redacted] I am rejecting this response because: Living Direct that should assume some responsibility [redacted] has taken care of the product If Living Direct can't offer a resolution, then the negative rating should remain valid Regards, [redacted] ***