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Living Group Reviews (10)

Review: Company agreed in multiple emails to commitments it did not fulfill and the result is that they appear to be exercising their return policy so that I am left with their product via delays, lies and stall tactics. I have approximately 30 emails documenting the situation.

I believe the company is exercising a return exchange policy that is not legal and want the return/exchange policy investigated for legality by the Revdex.com.

I have engaged [redacted] dispute resolution.

This company unfortunately now that I have dug deeper - seems to have a pervasive bait and switch going on where they sell a bad product and through what does not appear to be a legal exchange policy to "bait and switch " consumers into buying hteir products, sending defective ones, and then making it cost prohibitive for the consumer to return or schange the defective product.

Their phones go to voicemail and say the mailbox is full.

They cannot name the managers last name, where he is located, or how to connect with management.

They seem to be "bait & Switching" me through some sort of 7 dayas and then no returns allowed policy by delay tactics fraduulent misrepresentations (such as being told on day 2 of the 7 day echange time frame that a new chair back was being sent - then not contacting me until day 5 of said 7 day return policy to advise they changed their minds, didnt send it, and now want me to pay to send it back to them as they interpret "shipping damage" differently than I do, and did not clearly define "shipping damage" in their policy. All around this is the most absur, worst and flagrant violations of customer trust I have experienced in 44 years in the planet which is driving my first Revdex.com claim, [redacted] dispute resolution, and possible smalkll claims court filing in the hopes someone less fortunate and informed than I (upper level degree professional) does not get injured in the future by this companys horrible practices.

I trusted in the A+ rating they say you gave them on their website and the review - yet after once exp[eriencing trouble with the company I see countless people who have been abused by them in the same way based on what I cannot see as legal return exchange policies for defective products.

There are no "inspection" stickers on the product so there was no proof oc QC inspection.

There is no documentation that what they sent is actually italian analine leather or that MHD produced this chair - no labels no marks nothing....[redacted] concerned they shipped a product also that is not what I purchasedDesired Settlement: Id like a new chair back by 11/** if not I want the chair returned COD without charges to me and fully refunded.

I want a State of NY, federal government, and Revdex.com investigation line by line of the MHD return and exchange policy and action if it is found to be illegal by the state of NY and any parties responsible for enforcing said laws.

Revdex.com and legal investigation of the advertising practices of MHD (they appear to misrepresent the product as produced in their warehouses in Brooklyn - it seems they are from China).

A full investigation of misleading advertising, fraudulent claims, and illegal activity by MHD generally, and in their handling of my claim. (I can provide over 40 email exchanges)

Investigation into whether MHD is following quality control inspection standards set by the Revdex.com or state of NY.

Investigation into whether MHD is providing the goods and services paid for (analine italian leather in particular) and proof that the product I purchased online is the product that was received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

"I've worked with this company for nearly two years now, and they supply half of our chairs in our 15 office locations nationwide.

I would say we've ordered roughly 150 of their Eames chairs to date.

I have had no problem to date with ordering, they've met my required delivery dates, and have always been responsive when I need them.

When I've called during business hours, I always get a human being.

Their white glove delivery service is a bit expensive, but it's actually on par for furniture deliveries in general.

I've used their white glove service a few times, and have been happy with it, and generally it was worth the cost to not have to unpack and assemble 10-15 chairs myself (the styrofoam packing tends to annoy me).

All in all, I would highly recommend them if you're looking for a good furniture

"I went to their showroom in New York to check out the Eames Lounge chair and it was really nice. So after considering it for a while, I decided to go ahead and purchase it. I have seen a lot of mixed reviews on different sites and here's my experience.

Quality of the product: The chair is stunning. It's really comfortable. Beautifully constructed, the leather is supple, the details are nice, it's a cinch to put together, and looks great all around.

Packaging: It's really well packaged. It comes in 3 pieces and everything is well padded with foam and wrapped in plastic. I will day that it is a very large box and weighs about 85 pounds.

Shipping: The shipping timeline is my one complaint. It took about 3 months to finally receive it. The product is made overseas and that tends to slow things down. I do feel that they need to get more control over this and I even sent them an email saying as much. But that leads me to my next area of evaluation.

Customer service: my experience with their customer service was amazing. Everybody was super helpful, from Sandeep at the showroom, to John from customer service. Emails were responded to within a day or two, they called me to give me status updates. They really were great. As long as you are proactive (and why wouldn't you be) and follow up with your package, my experience is that they'll keep you up to date.

Overall, very satisfied. Excellent product but their shipping needs a lot of help (or at least, if it's going to take 2 months... just say that right away). Il my personal experience with customer was awesome. Some people may not feel that they should follow up... but I always do on big purchases. I recommend them with the caveat that you might be waiting a while for a good product."

Review: From Nov [redacted], 2014 through now, there has been nothing but difficulties in getting a single matching Eames-style chair and Ottoman delivered as advertised. The ottoman is obviously in used condition (or shipped in such a poor manner that it suffered wear during delivery) and specific items on the chair has not been addressed either.

I was supposed to receive the chair and ottoman in a single package. This was delivered via [redacted] on Dec [redacted], 2014 ([redacted]). The ottoman was missing completely from this package. The chair had a chip on it as well during delivery, despite the packaging and wrapping showing up intact (I accepted the package without opening it assuming it was well packed and fine). After numerous back and forth emails, they finally agreed to send me the ottoman separately and it arrived on Jan [redacted], 2015. They, however, sent me another chair base instead of an actual ottoman. After some more back and forth emails, I finally managed to get the true ottoman for this chair. ([redacted]). It was missing a piece to attach the ottoman to the base, so that was sent separately. By the time I received everything, it was around the first week of Feb 2015.

The ottoman received was in poor shape and damaged/used. I took photos and sent them on Feb [redacted] shortly after I received it. For , there has been no effort to reconcile the issue. By this time, I'd already exceeded my timeframe to issue a chargeback on this, as I'd never received my item as new and advertised on their website. Numerous emails were deflected.

I received a call from [redacted] sometime in the month of Feb 2015. She told me that there was a new shipment of Eames-style chairs on their way to your business, where they would ensure I would get a matched chair (which I received by itself without the matching ottoman) & ottoman (which came separately because they were not packaged in the same box). The ottoman has a different leather color than the chair so they aren’t the matched set that I originally ordered in Movement 2014.

She told me to call back some time in mid-March, which I waited until the end of March to call, in order to determine the status of the shipment and what my next steps are. I’ve not been able to reach [redacted], although [redacted] did answer the phone (###-###-####) and assured me he would relay the message to [redacted]. I’ve called again as of Friday, Apr [redacted], 2015, where the call was answered by [redacted] again. He assured me someone would contact me by end of day Friday. Of course, nothing happened.Desired Settlement: Brand new condition chair and ottoman, as originally ordered last Nov 2014. And for them to eat all costs for shipping to and for me to return the current chair I am stuck with. Total cost of the chair + shipping = $1362.00 USD.

Business

Response:

Good afternoon,We do apologize, if the customer did not like the first Ottoman. We will gladly send him a new one. This is the [redacted] tracking number for the second Ottoman: [redacted].Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter has NOT been resolved yet as I am still awaiting shipment of the replacement ottoman and want to ensure that this is not damaged or missing anything like the prior one. Please consider this matter/case OPEN still until I can follow up with receipt and inspection of the replacement piece.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still awaiting shipment. Tracking information says it's still pending ([redacted]) but there's no activity since the label was created by me on 7/*. We are now at the end of July and again, there's very little in the way of following up to resolve this quickly.I'll be looking to file a complain with the Division of Consumer Protection in the State of New York at the end of the month. I've pretty much concluded that this won't be resolved before the end of July at this point.Division of Consumer ProtectionDivision of Consumer Protection

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The item was shipped to the Customer several times, but he was never able to receive it. As a courtesy, it was shipped another time, free of shipment charge, but the Customer had left the country for the second time and notified afterwards. As per his request, we have changed the delivery address (at our cost) for his neighbor's (case # [redacted]). As it has turned out, his neighbor left for vacation as well, although the Customer affirmed that the item will be received this time. As a final courtesy, we have contacted [redacted] and arranged for the item to be hold at one of [redacted] locations for several days (again, on our expense, [redacted] case number: [redacted]). The item is waiting at [redacted] location to be picked up.

Review: I placed an order via Manhattan Home Design website on May **. Prior to placing that order on the website I called the sales department regarding when I could expect to receive that order. I was told the item could be delivered that upcoming Saturday, May **. That delivery was never made. Over the course of the next one week I spoke to sales representatives [redacted] and [redacted] several times over the phone and on two more occasions was promised a ship date but when I called that day to confirm that the product was shipped out, I was told it would be delayed without being given any good reason for why the delivery date was continuously being delayed. During this time as well, on multiple occasions, when I spoke to these representatives I was told that they would look into my situation and call me back "within the hour" or later that day, but was never once called back. I had to call them each time to continuously check on the status of my order.

Finally after countless phone calls and complaints due to the multiple delays in shipment date, the table was delivered on Jun **. However the item was defective- there is a metal bar that connects the two wooden legs of the table, but that bar does not fit into the notches on the wood. In addition, there were some dents in the wooden legs. We spoke to [redacted] who said that a new bar would be shipped out as well as a new pair of wooden legs to be shipped out. She told us that the bar had already been shipped out on June **, but when I emailed to follow up on this, the customer service told me it was sent out and gave me a tracking number that was a fake tracking number that did not exist in the fedex system. When I told them the tracking number did not exist, then they sent a new bar with a real tracking number on June **. Regarding the table legs, [redacted] promised us over the phone they would be shipped out Friday, June ** and when we receive them we would be given instructions on returning the damaged legs and that shipment for return would be paid for by the company. However, when I called on June ** and again on June ** I was told by [redacted] that the legs were not shipped out despite being promised by the other representative [redacted]. Since then I have been calling numerous times to try to speak to [redacted] to come to a resolution so I can get the legs shipped out to me, but they are intentionally screening my phone calls and sending me to voicemail, which is proven by the fact that I had someone else call on my behalf and they were able to get through without a problem- but when they referenced my order #, they were disconnected on two occasions. In summary my experience with this company has been full of false promises, lies, giving me a defective product, and now acting unprofessionally by screening my phone calls. Now I am left with a defective product without any way of communicating with the company to come to a resolution.Desired Settlement: I would like the defective table legs and metal bar replaced as was promised to me by sales representative, [redacted].

Business

Response:

We already sent them the pin replacement (twice). Apparently they didn't receive the first one. As a courtesy we've paid for the shipping cost . Here are the fed ex tracking numbers for that [redacted], [redacted].

Review: In my opinion, this company is completely fraudulent. I ordered an Eames-style chair from the company that arrived defective. I immediately called customer service and was assured I would receive a full refund for the defective item. I emailed many photos of the numerous defects, but after that, I could never again reach a customer service representative on the phone (sometimes the phone would just ring and ring). Along with over a dozen phone calls, I sent numerous follow-up emails, but my concerns were never directly addressed via email either. When I finally received authorization for the return I was informed I would have to pay a 15-25% restocking fee as well as spend over $350 shipping the item back. Not only that, but in the return authorization email, they sent me the WRONG ZIP CODE for their warehouse (thankfully I double-checked). The company has been a nightmare to work with, and they simply haven’t held themselves accountable for the defective item they sent to me. Finally, we are still waiting for any amount of refund at all from them.Desired Settlement: I would like a full refund of what we paid ($1,457) for the chair and ottoman that arrived defective.

Business

Response:

I FORGOT TO LIST THE PHONE NUMBER /ACCOUNT NUMBER INVOLVED IN THE COMPLAINT BEFORE I SUBMITTED THE COMPLAINT. ###-###-#### [redacted], THANK YOU IN ADVANCE.

Business

Response:

We have shipped the item in perfect condition with no damages, but the customer wished to return it anyway. We issued the RMA number and e-mailed the return instruction. After we have received and inspected the returned item, we discovered that it was damaged. As a courtesy, we issued a credit to the customer minus original shipping, handling and restocking fees, as per our story policy, which was accepted by the customer.

Review: Ordered a chair (value $349) on Oct*. Their website showed that it was in stock and ready to ship. In fact their website still shows it is in stock and ready to ship. Received an email that there was a 4 week delay as it was on back order. My credit card had been charged the full amount. After 4 weeks, I emailed about the chair and was told (after a second email and phone call the next day), that there would be a further 2 - 3 weeks delay. Emailed yesterday (Oct**) asking that if the chair was not available I would like a refund. I was told it ship that day and was given a [redacted] tracking number. Tracking number is not recognized by [redacted]. I don't believe the chair is available and I believe the tracking number is bogus.Desired Settlement: I would like a full refund please.

Review: I ordered 2 chairs online. I was told by sales person that the chairs would ship in 1-3 days. When I received the order confirmation, it stated due to high demand the chairs were on back order for 6 - 12 weeks. I then asked if my card had been charged and was told yes. I had not been told that my card would be charged in advance of shipping. The order was placed on January **. Due to an unforeseen event, I am forced to cancel the order. I cancelled via email on Monday, February [redacted]. I received a return email offering a lesser quality chair that happens to be in stock but suggested I stay with original order. I replied that I must cancel the order and have not heard back. I spoke with a sales person who offered to expedite the matter and assured me I would hear from customer service that day which did not happen. I have requested a refund to my card. I am starting the complaint process early because I am now paying interest on what I consider to be a fraudulent charge and if they arroing to drag their feet I need this tobe set in motion asap. Since I have not had communication from them I checked reviews of this company and now I am in panic mode as they seem to bait and switch and lie to their customers. Please help!Desired Settlement: I would like a refund to my cred card

Business

Response:

We will review if the item was returned and if that is confirmed. The appropriate credit will be issued to the credit card holderAccounting Department

"I have a rather unhealthy addiction to this store. Though it's smaller than most, their sales, their specials, their amazingly comfortable couches are a catch! I went to the store last week to order the Eames Lounge Chair. I had a very vague idea on how to arrange it in my living room but the salesman, Mike really helped me with it. While I was seated on the chair he showed me live pictures on how I can furnish my room! The ordering process was really easy and they offered me $30 and free express shipping because I stay in New York.

I got the chair in 3 days and I absolutely love it! The craftsmanship is really impeccable. Every detail was specification was the same as the original Eames Lounge Chair. I ordered the one with Palisander Leather and believe me, it's not a cheap knockoff like the ones I've seen. The only problem I had was that when the chair arrived, there was a minor wobble when I sat on it. I just had to tighten a screws at the base to get rid of that. But otherwise, I'm really happy and contented with my purchase.

P.S. Get ready to learn interesting Trivia about the chair from Mike.

:)

Update - I was calling those guys on a issue with my chair and they put me on hold for a long time. Knocking a star off."

Review: We bought a Eames chair ($994.00 + shipping) online from Manhattan Home Design (in New York) on June 6, 2013. After about 2 months the chair begin to wobble. We contacted MHD and sent 2 videos to show the problem. The email person (Ashley) said she would send the videos to the factory (made in China) for an answer. The factory sent her a part and said we needed to replace a piece in the base. The part didn’t come with any instructions, so I emailed the contact person. She emailed the instructions and said “to change the piece and if everything is still not working let me know”. We tried to make the change out but we were unable to remove a spring clamp. So since the chair was obviously defective (would need to replace a part to make the chair “right” again) I asked if we could just get a replacement chair since there is a one year warranty on defective items. That was on Nov. 5th. Sent many emails after that but no one would ever respond. That was over 2 1/2 months ago. You can’t call and talk to anyone EVER. There is a voice message on all the phone numbers that tells you the “best “way to contact them is via email. This seems to be a Breach of Warranty.Desired Settlement: Refund. Do not want to deal with Manhattan Home Design anymore.

Business

Response:

Due to a company restructuring, all correspondence between the previous customer service manager and the customer were lost. It is unfortunate that this has happened. It is on record that we have attempted to help this customer with their purchase over a period of 3 months.

If the customer would like to exchange the chair or receive a refund, they can send the product back to us per our store policy instructions.

Once received and inspected, an exchange or refund for the product price will be applied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, if all correspondence between customer service and us were lost, how do they have a record about their “attempt” to help. Yes, they did attempt to help, but when we were unable to fix the defective chair, and asked for a replacement they disappeared.

We don’t expect a refund, Their policy is no refund after 7 days from purchase. And then for the replacement per their store policy: we don’t have the original packaging and we would be charged again for them to ship back to us.

Their resolution is for us to send the chair back for review. Well, we would have to pay for shipping and insurance ($100-$150) and would then have nothing. NO chair, NO replacement.

We have lost all trust in this company. Therefore we feel that it would be in OUR best interest to keep our broken chair and see if we can find someone to repair it. I’m sure it won’t cost $250-$300 to replace the part.

I have noticed that the reviews for MHD are all over the place. We will definitely be adding ours to the many reviews.

Sincerely,

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Description: FURNITURE-RETAIL, ONLINE RETAILER

Address: 325 W 38th Street, Suite 404, New York, New York, United States, 10018

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