Living Lawns

Fax : 970-221-Page of IAttn: [redacted] January 22, [redacted] , Dispute Resolution and Advertising Counselor Revdex.com SCounty Rd 5, Ste FtCollins, CO RE: ID [redacted] Dear Mr [redacted] : With response to your letter dated January 9, Its disappointing to hear that my last response made in December, didn't suit Mr [redacted] , but I stand by my statementI replaced the valve, it was working to his approval and he paid meI would like to add I shouldn't be held responsible for additional problems that could be the fault of a aging system of thirty plus years oldSincerely, [redacted] Living Lawns Inc

Fax : 970-221-Page of IAttn: *** *** February 11, 2015 *** ***, Dispute Resolution and Advertising Counselor Revdex.com SCounty Rd 5, Ste 100 FtCollins, CO 80528 RE: ID *** Dear Mr***: With response to your letter dated 02/06/received 02/10/2015 Living Lawns fixed the original leak (Summer 2014) that was located and discussed the previous Summer Living Lawns also fixed the aging main valve (Summer 2014) that was located and discussed. Two Sprinkler leaks fixed, working and approved by Mr*** 2014. Regards, *** *** Living Lawns, Inc

Fax : 970-221-Page of iAttn: *** *** December 21, 2014 *** ***, Dispute Resolution and Advertising
Counselor Revdex.com SCounty Rd 5, Ste 100 FtCollins, CO 80528 RE: ID *** Dear Mr***: With response to your letter dated 12/12/received on 12/17/2014. The part of the irrigations system that Mr*** states that is not working is not in the same proximity as to the work I performedThe only work I performed was to replaced the main shut off valve. Sincerely, *** *** Living Lawns Inc

Complaint: ***
I am rejecting this response because: Living Lawns Owner *** *** is not being truthful in his response just as he was not truthful with me and my wife throughout the ordeal that commenced last summerThe evasive manner in which Mr*** has responded to the concerns of a client(s) prior to and after the complaint against Living Lawns was filed is a testament to his character and his refusal to man up to the issue at handThe part of our sprinkler system is not operating now was working fine prior to the valve replacement and line joint repair that Living Lawns providedA conscientious business owner would not desert a long term customer and continually avoid a business responsibilityDuring the time when the temperatures were extremely high and I had to manually water my lawn, my wife and I allowed extensive time accommodations for Mr*** to address valid concerns that he has refused to correct
Regards,*** ***

we know the other side works, so let's just check this side of the street." In contradiction to past practice and at Mr***'s suggestion, we only checked the irrigation system on the side of the street where the work was done and it was functionalThe cost of this job was more than double the estimate, but understanding the job took more time than expected, I was reasonable with Mr***We settled on a price of $(See attached) Unfortunately, when I tried watering the lawn, the system on the opposite side of the street that had worked well before *** began his work, did not functionWhen I contacted *** and explained the problem, he agreed to come out and correct itWhile we were inspecting the job and trying to determine what was wrong, *** mentioned that the one thing he didn't check after his employee's work was completed, was an inspection of the wiring that led from the digging site to the other side of the streetSystem wiring is located in the areas of the shut-off valve and line break dig sites which is connected to operating the system on the other side of the streetActually, *** had neglected to do a wire inspection before both holes in the two areas we worked on were refilledThe worksite remains unfinished, the system non-operational and Mr*** has been progressively uncooperative and defensive. During the interim, from August through November, *** began refusing to return calls and follow through on correcting the problem that his faulty and negligent work had createdFirst, *** said he would be out in October, then it was NovemberIn December I contacted the Revdex.com for resolution assistance. We made all the possible accommodations for Living Lawns to deliver services according to ***'s schedule and verbal agreement to repair our sprinkler systemWe have now been inconvenienced for the better part of a year and our sprinkler system is non-operational. *** ***,`Complaint February 7,

Complaint: ***
*** *** *** ***
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*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
I am rejecting this response because:
To Whom It May Concern:Our response was delayed due to medical family issues Our response is as follows:*** ***'s account of this problem is not accurate and does not conform to the facts already documented in the details of my original complaint *** was originally hired to correct the leak that we located and discussed the previous summer It was ***'s suggestion after we had begun the job and already located the line break/leak to replace the aging main valveNow *** is claiming "the only work I performed was to replace the main shut off valve." *** is very well aware of the problem that his faulty service has created and is now attempting to change the factsHe is not being truthful or accepting responsibility for his negligence As stated in my original complaint, an appropriate resolution would be for me "to hire another repair man of my choice to fix the problem and Living Lawns be required to cover the repair costs."
Regards,
*** ***

Fax : 970-221-1239 Page 1 of iAttn: [redacted] December 21, 2014 [redacted], Dispute Resolution and Advertising Counselor Revdex.com 8020 S. County Rd 5, Ste 100 Ft. Collins, CO 80528
RE: ID [redacted] 
Dear Mr. [redacted]: With response to your letter dated 12/12/2014 received on 12/17/2014. The part of the irrigations system that Mr. [redacted] states that is not working is not in the same proximity as to the work I performed. The only work I performed was to replaced the main shut off valve. Sincerely, [redacted]

Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitration hearing with Revdex.com.
Regards,

AFFIDAVIT Revdex.com COMPLAINT #[redacted] STATE OF COLORADO COUNTY OF BOULDER I, [redacted] J. [redacted], resident/owner of [redacted], Longmont, CO, hired [redacted], the owner/manager of Living Lawns to repair a line break in our sprinkler system. The line break on the far opposite side of our driveway was first noticed in the late summer of 2013. [redacted] explained that he was busy with other jobs, the repair was minor and common, and due to a busy Living Lawns fall work schedule and the end of the lawn watering season, requested that we wait until the next summer to make the repair. When Mr. [redacted] returned next June, the leak on the far side of our driveway was pinpointed. After the line and damaged fitting was exposed, Mr. [redacted] further suggested that our main shut-off valve next to the front porch in a different location be replaced since it was old and difficult to turn off and on. The combined repairs required the digging of two separate holes in two separate locations. Mr. [redacted] provided a verbal estimate for the line break repair and valve replacement costs projected to total $235.00. I took reference notes to show my wife [redacted] before getting started on the repairs. (See attached) Living Lawns had not historically provided written estimates for jobs with the exception of [redacted]'s snow removal services. Agreeing on a price without a written estimate was standard for service arrangements over approximately the last 10 years. While delivering the verbal estimate, [redacted] explained that he had hired a new employee. The new employee was the grandson of one of his clients. [redacted] explained that the new employee would be digging the hole in preparation for the valve replacement work and would be receiving $120 for his labor. Mr. [redacted] explained that he and his new employee could complete the job in 2 - 3 partial workdays as indicated in his verbal estimate. He also explained that the new employee was trustworthy and had never been in trouble with the law. When [redacted] arrived with his new employee on July 23, 2014, I had prepped the site in advance to expedite the estimated 2 - 3 day job. The entire system was water-checked station by station as customary before the work commenced. All stations on both sides of the street were operational with the exception of the station near the driveway that had the leak. After the second partial day of work, [redacted]'s employee apparently got sick and didn't show up the following day to finish his job. When I called [redacted] to ask about the no show, he explained the illness situation and said that he and his employee would complete the job soon. Instead of 2-3 days, Living Lawns took 2-3 weeks. We had been waiting since the previous summer, but were understanding. On August 9, 2014, [redacted] claimed that he was finished with both repairs (the line break and the valve replacement). When I requested the customary station-by-station system water check after completing sprinkler system work, [redacted] said that he was "in between jobs and rushed". Mr. [redacted] stated "Well,

See attached file.

Fax : 970-221-1239 Page 1 of IAttn: [redacted] January 22, 2015 [redacted], Dispute Resolution and Advertising Counselor Revdex.com 8020 S. County Rd 5, Ste 100 Ft. Collins, CO 80528 RE: ID [redacted] Dear Mr. [redacted]: With response to your letter dated January 9, 2015. Its disappointing to hear that my last response made in December, 2014 didn't suit Mr. [redacted], but I stand by my statement. I replaced the valve, it was working to his approval and he paid me. I would like to add I shouldn't be held responsible for additional problems that could be the fault of a aging system of thirty plus years old. Sincerely, [redacted] Living Lawns Inc.