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Living Room

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Living Room Reviews (2)

The complaint letter was sent to the wrong address, and we just got both of your letter. Please find attached letter in response to the complaint letter. If you have any questions please feel free...

to call me.Thank you[redacted]Living room cafe[redacted]
 
 February 23, 2015[redacted]Dear [redacted],We understand in this competitive environment customer satisfaction ranks the highest in everysuccessful business model. Customer service and customer satisfaction is our number onepriority. Therefor we apologize for your bad experience on January 1st. We truly appreciate thefact you have been a loyal customer for years, and without your contribution to our business theLiving Room Cafe will not be as successful. I want to thank you for bringing this issue to ourattention to even better our service, and I would like to invite you and a guest for acomplementary hookah and a drink. Thank you for your time, and look forward to seeing you atthe Living Room Cafe soon.Thank You,[redacted]Living Room cafe[redacted]

Review: On January 1st, 2015, upon my entering The Living Room ([redacted] location), the manager refused to serve my friend and I, and demanded that I pay the bill for a hookah that he claimed we owed. I had no idea what he was talking about, as we have always paid our bill over the years we have come to the Living Room.

He told me that “about 10 days ago, maybe more,” he’d seen my friend and I sit in a table by one of the TV’s, accompanied by a man with a laptop, and then get up and walk to the beach without paying. My friend and I have not sat at the table that he indicated in months, have never been to the Living Room accompanied by a man with a laptop, and have never walked toward the beach after we left, as we always park on [redacted]. Furthermore, neither my friend nor I were even in the state of California over 10 days prior. We both flew in on December 19th for winter break, and did not return to the Living Room until the 22nd, when we were with 5 other people and did not sit at the table the manager indicated. I also paid the bill that night. I tried to tell all of this to the manager, but he refused to listen.

He then called over a waitress to have her verify that I was one of the people at the table that did not pay the bill. Her response was “I thought it was them, but I really can’t say now.” It became clear to me that she was the one who had identified us, and I doubt that the manager saw us at all. Despite her response, he vigorously maintained that it was us.

When I spoke to her alone, she admitted, “Now that I think about it, the girl did have redder hair than you.” However, when I asked her about this in front of the manager, she refused to repeat it and only said, “I’m really not comfortable in this situation,” then refused to talk to us. The manager continuously threatened me, telling me, “Bad things are going to happen if you don’t leave.”

This whole encounter lasted about 20 minutes. The most offensive part of this was that the staff could not even produce a bill for the stolen hookah (as apparently the registers erase all data after being shut off each night) and could not tell us the date that we allegedly committed the crime. There was no video surveillance. Not only were we misidentified, we, people who had been loyal customers for years, were asked to pay a bill that was not ours and were treated horribly.Desired Settlement: In retribution for the business we would have given that night, I would like a hookah, free of charge, the next time I come to this establishment. I would also like to be treated with dignity by the staff and not be forced to pay a bill that I do not owe.

Business

Response:

The complaint letter was sent to the wrong address, and we just got both of your letter. Please find attached letter in response to the complaint letter. If you have any questions please feel free to call me.Thank you[redacted]Living room cafe[redacted] February 23, 2015[redacted]Dear [redacted],We understand in this competitive environment customer satisfaction ranks the highest in everysuccessful business model. Customer service and customer satisfaction is our number onepriority. Therefor we apologize for your bad experience on January 1st. We truly appreciate thefact you have been a loyal customer for years, and without your contribution to our business theLiving Room Cafe will not be as successful. I want to thank you for bringing this issue to ourattention to even better our service, and I would like to invite you and a guest for acomplementary hookah and a drink. Thank you for your time, and look forward to seeing you atthe Living Room Cafe soon.Thank You,[redacted]Living Room cafe[redacted]

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Description: Internet Cafes

Address: 50 Hurt Plz SE STE 1200, Atlanta, Georgia, United States, 30303-2951

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