Living Scriptures, Inc.

I have made note what Ms. [redacted]'s next action will be. Just noting that on 12-12-16 Ms. [redacted] wanted to speak to upper management and that employee was not available that day. It's noted here that she will call us back. I have no record that she attempted to do so.

Complaint: [redacted]
I am rejecting this response because: Consumer is only willing to pay the balance due on the delinquent two months owed. Consumer will only pay this balance when business provides proof of delinquency.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The amount has not shown up in my account. Every time I've called been told it'll be there in 3-4 days. This is been going on since the 12th of this month and it is now the 22nd. It's been 10 days and still counting I guess seeing I have been more than patience  I guess it's timeto take a look at litigation . Going to have to be responsible for more than  just a refund   
Sincerely,
[redacted]

So the account is under [redacted]. He entered into his account back into 1-9-2014. On 11-30-16 Mr [redacted] called into our office to take care of his account. He had made arrangements to make monthly payments to bring the account back in good standing. Back last year in October we had held his account...

for a 90 day period due to a move. He asked for us to call him before the hold goes off the account. We had made the attempt but the telephone number was not in service. During the phone conversation on 11-30-16 we had updated his address and telephone number.

Complaint: [redacted]
I am rejecting this response because:It fascinates me how they try to avoid the problem of the contract. A contract must be mutually beneficial to both parties, or judges often terminate the contract if it is one sided. I gain nothing by paying $300+. It's just free profit. I've already well overpaid the value of what I have received. If I had product in hand, then it would be a loan and they have a case. I do NOT have product in hand at all. And if they ship anything, I am going to return it. Every time. This is a scam. There are so many people out there who I have talked to who have had similar experiences with this company. Perhaps a class action is in order? I also plan to notify the Utah Attorney General's office as well. There are so many people at this phase, I think the news media will pick it up. Local company praying on LDS families. $2000 for garbage that is not even worth the DVD plastic it's printed on. For a company claiming to promote LDS values, I am not even sure they know what that means.
Sincerely,
[redacted]

We are willing to cancel the account if Ms. [redacted] will pay the balance due. She can give me a call her at Customer Service. ###-###-####. Ask for Rae jean.

I have spoken to Mrs. [redacted] today and explained that we had an issue with our merchant for our credit card processing. After it was explained she understood. I have set up a billing cycle to bill around the 15th of every month. Explained to Mrs. [redacted] that when having issues of not able to...

contact us by telephone to please email us. I believe that I was able to resolve her issues today.

I would really like to respond this issue however with the address for them I am not locating there account. If would be helpful to have Mrs first name and telephone as well as an  account number.Sincerely,[redacted]Customer Service

We have deleted the customer's email address and phone number from our records.

After reviewing the customers account I did find that she had spoke with an agent that was in his first week of training.  I did notice the account was noted the customer cancelled on the 8th; however, the account was not cancelled properly and the customer was in fact charged again on June...

15th.  We have refunded the customer for her June payment of 10.59, and the account has been cancelled.  If you are unable to reach our support team via phone, we do offer an online chat through livingscriptures.com or you can contact them at [email protected].

Ms. [redacted] order back in July of 2016. Along with her order she was given 11 free movies to go along with her purchase. Bonuses are base upon the amount of DVDs you order. The value given to her was $180.00. The customer called in for the first time on November 30th. She stated our DVDs are...

outdated and did not like the quality. With that phone call nothing was resolved. I had spoken to Ms. [redacted] on the 12th of December and she stated that with our Prophet series the quality are not all the same. All the DVDs (Prophets ) except for one were produce the same time and the quality would have been the same. The last DVD added to the collection was on the president Hinckley. In order for Ms. [redacted] to cancel her account she would need to pay an early termination fee. We are willing to cancel the account if she pays for 11 free DVDs she received. Since her account was opened this past July we will not be able to accept back any products. We also can change the remaining order to a different series.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have contacted Ms. [redacted] today and I will be calling her again on Friday to resolve this issue. Friday is the best time to contact her on this.Sincerley,[redacted]Customer Service

So I had just emailed MS. [redacted] regarding that we send out the cases in the first shipment and since she is on a ship schedule of 1 DVD every 8 weeks that she will fulfill those as she goes along. She can pay off the entire order in one payment and all will be sent out together.

To Whom it May Concern:I am sorry we are not able to reach a peaceable middle ground.  Mr. [redacted] needs to contact our customer service department to discuss the early termination fee and to settle the account. Sincerely,Raejean

Complaint: [redacted]
I am rejecting this response because:I did open a chat in or close to May requesting to cancel. If there's a way to find that history on your end you will see that there was a request made. Your terms and conditions say there is no refunds, however you fail to respond that I did message you in May in the chat option, and it's very inconvenient to cancel because you are left on hold for hours. For a company that preaches honesty I don't know how you can honestly say that you make it easy to cancel a subscription. And please look at the CHAT history because that's where I made the attempt. If that's even possible.   Fact #1 - I messaged Living Scriptures in the chat option to cancel around May sometime but had difficulties reaching them that way. Fact #2 - Living Scriptures doesn't have a convenient way to cancel your account online like every other subscription company out there (Netflix, Amazon prime, Click funnels … etc.).  Conclusion based on fact #1 - I know I messaged to cancel in the Chat option around May. I didn't take a screen shot of my attempt, but I have living witnesses who was at my house that day who can t testify. Conclusion based of fact #2 - Seeing Living Scriptures makes it such an inconvenience to cancel a subscription there should be some leeway as to when you intended to cancel. Living Scriptures has no lenience towards the terms and conditions, but they don't make it clear in the terms and conditions that when you do want to cancel you may need to take time off work waiting on the phone line for an hour or so (depending if you work from 9AM to 5PM on weekdays).  I think each fact standing alone lends a reasonable case to justify a refund, but together even more so as in my case. I hope Living Scriptures can understand this situation and be reasonable with me here.  
Sincerely,
[redacted]

After reviewing the customer's account it looks like the customer signed up for our month to month streaming service with the introductory rate of $5 for the first month.  The customer requested to cancel the account on 9/8/17 which we have done.  Once an account is cancelled we no longer...

have the customer's billing information on file.  We do have a native iOS app that works on iPads, iPhones, etc.  The app also does allow you to cast the videos to a Chromecast that is setup on the same internet network.  If the customer is struggling viewing the product that way we would love to walk her through the process so she can enjoy the streaming in the way she intended to use it.  We do not offer refunds on streaming services already rendered; however, we would be willing to comp the customer two months of free streaming for her family to enjoy.

Complaint: [redacted]
I am rejecting this response because:
All contracts should be to the advantage of both parties. Contracts that only side one become null and void. There is no reason I should be forced to continue to buy these overpriced DVDs. Market comparisons demonstrate $34 for a half hour of material is unreasonable. There is absolutely no reason I should be forced to continue to buy the product. I do not have the product in my hands. It is treated as a loan, but I am borrowing nothing. This is entirely an illogical contract.AT&T has an early termination fee because they are covering the cost of your cellphone. This contract has no equivalent. There is zero loss on their part to terminate the contract and allow me to move on. Courts are not siding with early termination fees in these cases. It is a one sided contract, hence by ethics, null contract.BTW, I did talk with their customer service. For a so-called Christian based organization, their staff was unsympathetic and cold.
Sincerely,
Joshua S[redacted]

Complaint: [redacted]
I am rejecting this response because:
This does nothing to resolve the false representation of their company by their door to door salesmen. He took advantage of the rushed nature of our visit and glossed over key details within the fine print of the alleged "contract". 
Sincerely,
[redacted]

I am not able to cancel out the account without the early termination fee paid. As of today I have not heard back from her Husband.