Living Water Music, Inc

Initial Business Response /* (1000, 5, 2015/11/15) */
THIS CUSTOMER IS TRYING TO OBTAIN SERVICES FOR FREE FRAUDULENTLY BEYOND THE SCOPE OF THEIR CONTRACT - WE FULFILLED THE CONTRACT (TWO HOURS DINNER MUSIC PLUS FOUR HOURS DANCE MUSIC) PLUS ADD-ONS WHICH HAVE NOT BEEN PAID TO DATE - OUR...

MOST-REQUESTED SONGLIST STATES SPECIAL SONG REQUESTS BY CUSTOMER ARE "SUBSTITUTED" OR THE CUSTOMER CAN SUPPLY THE CDS (WHICH THEY DID NOT) - SONGLIST STATES IF THEY SEND AN ADDITIONAL LIST OF SONGS THERE MAY BE ADDITIONAL CHARGES - CONTRACT INCLUDES THE OPPORTUNITY TO "OPT OUT" PRIOR TO 02-08-15 WHICH THEY DID NOT - CONTRACT CLEARLY STATES THE RETAINER IS NON-REFUNDABLE AFTER 02-08-15 - CUSTOMER'S REQUEST FOR RECEIPT IS INCLUDED IN THIS UPDATED INVOICE - NO CEREMONY OR MICROPHONE IS LISTED IN THE CONTRACT - THESE LAST MINUTE ADD-ONS WERE ACCOMMODATED AND THEREFORE PAYMENT IS NOW PAST DUE AND ACCRUING LATE CHARGES & INTEREST FEES BY THE DAY (PLUS LATE CHARGES & INTEREST & IF NECESSARY COLLECTION FEES & ATTORNEY FEES ARE DUE WHEN APPROPRIATE). THANK YOU FOR YOUR KIND CONSIDERATION AND FOR Revdex.com PROFESSIONAL ASSISTANCE IN BEING A LIAISON FOR THIS PAST DUE ACCOUNT.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached all emails between Craig and I which confirms that he had been made aware of all our requests before an initial payment was even made. I emailed a request for a contract on 1/12/15 and, on 1/13/15 Craig emailed us with details of the offer. You can see in that email that it says: "2hrs dinner/cocktail background music plus 4hr dance music package". Please note that those exact words are written with quotations in every email.

A couple days later I emailed them saying we would like to get started with this process. On 1/17/15 Craig sent us a more detailed offer letter with instructions on how to proceed with reserving their DJ services for that day. In this email he once again says "2hrs dinner/cocktail background music plus 4hr dance music". This statement was once again put into quotations. In that SAME EMAIL, below that statement, it say that "this is up to (6) consecutive hours on October 3rd in Ely". Please note that THAT statement is not in quotations in the email. Because of this discrepancy in verbiage, I clearly stated in the next email that I was going to mail the payment the next day and, that it would reserve their services for October 3, 2015 for 6 consecutive hours. They emailed back the same day with no corrections to that statement.

When we mailed our booklet of song requests for certain dances, etc... we also sent our wedding program outlining and highlighting the music and time frames we wanted him to play. Classical music as guests arrive (starting at 4pm), a song that the wedding party and bride walk out to, and then the bride and grooms first dance song. HE HAD NONE OF THIS READY FOR US.

On 9/29/15 Craig confirmed that he had downloaded all the special requests and asked me to confirm the time frame that his DJ services were needed. I emailed him the breakdown again to match the wedding program that I had mailed him with the song booklet. Once again, he made no corrections to this.


I have also attached the confirmation letter which is what I am assuming Craig is referring to as a contract.
Regarding the apparent invoice that is past due, accruing late charges, interest fees, and possible collection and attorney fees...we have never received this invoice. If this invoice actually exists, please note that your confirmation letter/contract states: "additional mileage & stair fee or other additional fees if they apply will be due ON or BEFORE 10/3/15". Your emails encouraged toasts/announcements by wedding guests and, this again was outlined for you in emails and the information that we mailed to you. We also still have not received our receipt for the cash payment of $145 that was made on the wedding day. Perhaps this could be a red flag for tax fraud?
You did show up (and parked illegally causing you to have to leave the venue in the middle of the cocktail hour to re-park) and, you did play music. HOWEVER, you failed to deliver on VERY few but, VERY specific and VERY important requests.
You were asked several times if you would like to touch base about anything or, if you had any questions. These extra charges and whatnot that you have come up all of sudden since this feedback was given to you are absurd. You are now attempting to charge us for a ceremony that you did not do and, you are attempting to charge us for use of your microphone that you encouraged us to use. If this was going to be an extra fee, why were we not told this ahead of time? Our specifications were given to you several times! We would have rather paid you to actually have had these requests ready (especially for the ceremony), then end up how we did... with you having nothing ready and leaving the groom and friends scrambling to find the correct music. I approached you during the dinner and told you that you were playing the wrong genre of music that had been requested for that time. Even during the dance, the GROOM requested to have just any 3 or 4 slow songs played around the time of the grooms dance and that request was completely ignored. We paid you $495 to show up, push play, and ignore any specifications that we had requested and outlined for you in advance. Your failure to provide us with out requested is why some sort of refund needs to be issued.
Final Consumer Response /* (3000, 15, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not owe this company anything. They are once again not addressing our complaint.
Instead, they are continuing to assume fraudulent charges against us. Because this continues to happen and, after reading several other similar complaints on various websites, we are now EXTREMELY concerned about this business' deceptive practices (scamming concerns).
We are standing by our previous settlement offer.
A $145 refund and an apology (recognizing their inexcusable business practices) needs to be in our possession by 12/30/15 or we will be perusing legal action. When we receive this offer, we will consider this complaint with the Revdex.com resolved.
Final Business Response /* (4000, 13, 2015/12/18) */
REGARDING THIS DELINQUENT ACCT:
FINAL CONDITIONAL SETTLEMENT OFFER 12-18-15 IS AS FOLLOWS:
THE COUPLE IS REQUESTING $145.00 OFF - WHICH IS
THE ORIGINAL BALANCE PAID IN CASH ON DATE OF SERVICE. ALTHOUGH COUPLE IS NOT ENTITLED TO
THIS AMOUNT - WE WILL MEET THE COUPLE HALF
WAY ON THIS REQUEST AS FOLLOWS:
$145.00 OFF THE ADD-ONS CHARGES - SO $225.00 - $145.00 = $80.00 - FINAL CONDITIONAL SETTLEMENT OFFER.
$80.00 (EIGHTY DOLLARS) MUST BE POSTMARKED NO LATER THAN TUESDAY 12-22-15 OR THIS ACCOUNT WILL REVERT TO COLLECTIONS & THE ENTIRE $225.00 PLUS ALL OTHER INTEREST FEES / LATE FEES / COLLECTIONS FEES / ATTORNEY FEES WILL BE RETROACTIVE.
PLEASE REMIT $80.00 TO:
LWM
[redacted]
HIBBING MN 55746
AFTER 30 DAYS HAS PASSED FOR THE
CHECK TO CLEAR THE BANK A RECEIPT
WILL BE ISSUED SHOWING THIS ACCT
IS PAID IN FULL.
DEADLINE FOR POSTMARK TO ACCEPT THIS CONDITIONAL
FINAL SETTLEMENT OFFER IS 12-22-15.
RESPECTFULLY SUBMITTED 12-18-15.
REMINDER: TIME IS OF THE ESSENCE.
THANK YOU.