My name is [redacted] and I am the General Manager of United Cars and Credit Ms [redacted] purchased a Infiniti Ifrom United Cars and Credit on June 29, and did not disclose that she was filing Bankruptcy prior to purchasing the vehicle on June 29, It is against United Cars and Credits policy to sell a vehicle to a customer if the customer discloses the intent to file Bankruptcy [redacted] , Incis a related finance company and the vehicle was financed through [redacted] , Incon June 29, Any complaints that Ms [redacted] may have in regards to billing or collection issues need to be directed to [redacted] , Inc
United Cars and Credit WBroadway Rd Mesa, AZ 480-612- April 25, Revdex.com N12th St Phoenix, AZ 85014- RE: Complaint ID # [redacted] Dear Alexandria Mosley, My name is [redacted] and I am the General Manager of United Cars and Credit United Cars and Credit prides itself on providing quality vehicles to its customers by performing a multi-point inspection upon acquiring each piece of inventory and making all necessary repairs Ms [redacted] and her mother met with our Service Manager, [redacted] , on April 24, to go over her concerns with the suggested repairs by [redacted] ***Mr [redacted] called ***, the manager at [redacted] and he declined Mr [redacted] ’s request to go over the work order and was unable to justify the estimated repairs Upon ***’s refusal, Mr [redacted] put the vehicle on a lift and went over each aspect of the [redacted] work order with Ms [redacted] and her motherAfter inspecting the vehicle with the customer present, Mr [redacted] determined the concerns listed on the [redacted] work order were meritless He did find a small rattle in the passenger wheel area that only required him to make a simple adjustment Ms [redacted] signed the repair order (see attached)She and her mother were grateful for Mr [redacted] ’s help and thoroughness We understand that customers can become frustrated when vehicles don’t behave like they think they should or when they are given misinformation from another service department We are grateful that Ms [redacted] gave us another chance to prove our quality service work and we greatly appreciate her business Upon the outcome of yesterday’s appointment, we ask that this matter be closed Sincerely, [redacted]
6/2/
Revdex.com,
RE: Complaint ID # ***
6/2/
Revdex.com,
RE: Complaint ID # ***
On 5/20/United Cars and Credit replaced all four of the
struts (shocks) on this carMs*** signed RO # *** stating the repairs are
done to her satisfaction, the car drives great and no further repairs are
needed
Sincerely,
*** ***
General Manager
United Cars and Credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by the machinist, ***, he took the car up on the lift and told tried to show me every part that the *** ** *** had told me was wrong, he told me everything was perfectly fine with nothing to worry aboutNow I looked up places that were approved by the Revdex.com and *** is one of them, I took it in because the bottoming out on my car has gotten worse and the back left tire is going flat every other dayThe *** guys recommend all of the parts on the shocks getting replacedI'll give these guys one more chance to replace every part before I get my money back and return the car
Regards,
*** ***
United Cars and Credit
1761 W. Broadway Rd.
Mesa, AZ. 85202
480-612-0440
April 25, 2014
Revdex.com
4428 N. 12th St.
Phoenix, AZ 85014-4585
RE: Complaint ID # [redacted]
Dear Alexandria...
Mosley,
My name is [redacted] and I am the General Manager of United Cars and Credit.
United Cars and Credit prides itself on providing quality vehicles to its customers by performing a multi-point inspection upon acquiring each piece of inventory and making all necessary repairs.
Ms. [redacted] and her mother met with our Service Manager, [redacted], on April 24, 2014 to go over her concerns with the suggested repairs by [redacted]. Mr. [redacted] called [redacted], the manager at [redacted] and he declined Mr. [redacted]’s request to go over the work order and was unable to justify the estimated repairs. Upon [redacted]’s refusal, Mr. [redacted] put the vehicle on a lift and went over each aspect of the [redacted] work order with Ms. [redacted] and her mother. After inspecting the vehicle with the customer present, Mr. [redacted] determined the concerns listed on the [redacted] work order were meritless. He did find a small rattle in the passenger wheel area that only required him to make a simple adjustment. Ms. [redacted] signed the repair order (see attached). She and her mother were grateful for Mr. [redacted]’s help and thoroughness.
We understand that customers can become frustrated when vehicles don’t behave like they think they should or when they are given misinformation from another service department. We are grateful that Ms. [redacted] gave us another chance to prove our quality service work and we greatly appreciate her business. Upon the outcome of yesterday’s appointment, we ask that this matter be closed.
My name is [redacted] and I am the General Manager of United Cars and Credit. Ms. [redacted] purchased a 2000 Infiniti I30 from United Cars and Credit on June 29, 2013 and did not disclose that she was filing Bankruptcy prior to purchasing the vehicle on June 29, 2013. It is against...
United Cars and Credits policy to sell a vehicle to a customer if the customer discloses the intent to file Bankruptcy. [redacted], Inc. is a related finance company and the vehicle was financed through [redacted], Inc. on June 29, 2013. Any complaints that Ms. [redacted] may have in regards to billing or collection issues need to be directed to [redacted], Inc.
My name is [redacted] and I am the General Manager of United Cars and Credit Ms [redacted] purchased a Infiniti Ifrom United Cars and Credit on June 29, and did not disclose that she was filing Bankruptcy prior to purchasing the vehicle on June 29, It is against United Cars and Credits policy to sell a vehicle to a customer if the customer discloses the intent to file Bankruptcy [redacted] , Incis a related finance company and the vehicle was financed through [redacted] , Incon June 29, Any complaints that Ms [redacted] may have in regards to billing or collection issues need to be directed to [redacted] , Inc
United Cars and Credit WBroadway Rd Mesa, AZ 480-612- April 25, Revdex.com N12th St Phoenix, AZ 85014- RE: Complaint ID # [redacted] Dear Alexandria Mosley, My name is [redacted] and I am the General Manager of United Cars and Credit United Cars and Credit prides itself on providing quality vehicles to its customers by performing a multi-point inspection upon acquiring each piece of inventory and making all necessary repairs Ms [redacted] and her mother met with our Service Manager, [redacted] , on April 24, to go over her concerns with the suggested repairs by [redacted] ***Mr [redacted] called ***, the manager at [redacted] and he declined Mr [redacted] ’s request to go over the work order and was unable to justify the estimated repairs Upon ***’s refusal, Mr [redacted] put the vehicle on a lift and went over each aspect of the [redacted] work order with Ms [redacted] and her motherAfter inspecting the vehicle with the customer present, Mr [redacted] determined the concerns listed on the [redacted] work order were meritless He did find a small rattle in the passenger wheel area that only required him to make a simple adjustment Ms [redacted] signed the repair order (see attached)She and her mother were grateful for Mr [redacted] ’s help and thoroughness We understand that customers can become frustrated when vehicles don’t behave like they think they should or when they are given misinformation from another service department We are grateful that Ms [redacted] gave us another chance to prove our quality service work and we greatly appreciate her business Upon the outcome of yesterday’s appointment, we ask that this matter be closed Sincerely, [redacted]
6/2/
Revdex.com,
RE: Complaint ID # ***
6/2/
Revdex.com,
RE: Complaint ID # ***
On 5/20/United Cars and Credit replaced all four of the
struts (shocks) on this carMs*** signed RO # *** stating the repairs are
done to her satisfaction, the car drives great and no further repairs are
needed
Sincerely,
*** ***
General Manager
United Cars and Credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by the machinist, ***, he took the car up on the lift and told tried to show me every part that the *** ** *** had told me was wrong, he told me everything was perfectly fine with nothing to worry aboutNow I looked up places that were approved by the Revdex.com and *** is one of them, I took it in because the bottoming out on my car has gotten worse and the back left tire is going flat every other dayThe *** guys recommend all of the parts on the shocks getting replacedI'll give these guys one more chance to replace every part before I get my money back and return the car
Regards,
*** ***
United Cars and Credit
1761 W. Broadway Rd.
Mesa, AZ. 85202
480-612-0440
April 25, 2014
Revdex.com
4428 N. 12th St.
Phoenix, AZ 85014-4585
RE: Complaint ID # [redacted]
Dear Alexandria...
Mosley,
My name is [redacted] and I am the General Manager of United Cars and Credit.
United Cars and Credit prides itself on providing quality vehicles to its customers by performing a multi-point inspection upon acquiring each piece of inventory and making all necessary repairs.
Ms. [redacted] and her mother met with our Service Manager, [redacted], on April 24, 2014 to go over her concerns with the suggested repairs by [redacted]. Mr. [redacted] called [redacted], the manager at [redacted] and he declined Mr. [redacted]’s request to go over the work order and was unable to justify the estimated repairs. Upon [redacted]’s refusal, Mr. [redacted] put the vehicle on a lift and went over each aspect of the [redacted] work order with Ms. [redacted] and her mother. After inspecting the vehicle with the customer present, Mr. [redacted] determined the concerns listed on the [redacted] work order were meritless. He did find a small rattle in the passenger wheel area that only required him to make a simple adjustment. Ms. [redacted] signed the repair order (see attached). She and her mother were grateful for Mr. [redacted]’s help and thoroughness.
We understand that customers can become frustrated when vehicles don’t behave like they think they should or when they are given misinformation from another service department. We are grateful that Ms. [redacted] gave us another chance to prove our quality service work and we greatly appreciate her business. Upon the outcome of yesterday’s appointment, we ask that this matter be closed.
Sincerely,
[redacted]
My name is [redacted] and I am the General Manager of United Cars and Credit. Ms. [redacted] purchased a 2000 Infiniti I30 from United Cars and Credit on June 29, 2013 and did not disclose that she was filing Bankruptcy prior to purchasing the vehicle on June 29, 2013. It is against...
United Cars and Credits policy to sell a vehicle to a customer if the customer discloses the intent to file Bankruptcy. [redacted], Inc. is a related finance company and the vehicle was financed through [redacted], Inc. on June 29, 2013. Any complaints that Ms. [redacted] may have in regards to billing or collection issues need to be directed to [redacted], Inc.