Living Well Homes

[redacted] The management at Mission Shadows spared no expense and were diligent in their pursuit of satisfying Ms [redacted] She was very unhappy in her apartment for some time before we purchased the buildingAs the Regional Director of Property Management, when I realized that she was not going to be satisfied living there I personally reached out to her and offered to let her out of her lease with no penaltiesShe would have otherwise owed one month rent as a lease break fee and another month's rent as Notice to vacate in accordance with her contractI prepared a rescission agreement that indicated our willingness to allow Ms [redacted] to vacate without notice, as long as she paid the rent up until the last day that she would occupy the apartmentMs [redacted] elected not to pay the agreed upon amount according to our agreementInstead she stayed in her apartment without paying rent for days in January, She made no effort to amend the agreement, and did not abide by the terms of the agreementI believe that we have showed, and continue to show a great deal of compassion for Ms [redacted] We are under no obligation to release her from her contractual responsibilityYet we still didWhen there was an issue with her water heater not working properly we offered her the use of another apartment for taking showers and bathing her childrenRather than accelerate her lease and take her to court for non payment of rent, we simply allowed her to walk away with no penalty Sincerely, Clay N [redacted] Regional Director of Property Management

It is true that the issues I had in my unit started before living well homes took over management at mission shadows apartmentsI was made a lot of promises that were never fulfilled and I had no idea the property was even being soldI do appreciate Mr No [redacted] working with me and offering the recession agreementAll that I wanted was more time to have someone review the document with me I thought it would be important to fully understand what I was signing before I signed and due to the holiday and me trying to find a place at the last minute in between my busy work schedule it was hard to doI am prepared to sign a formal agreement and pay for the days I was thereI was just waiting for Stacey to get back to me I spoke with her on the 5th re the walk through and utilities and she told me she had to talk to Mr N [redacted] what she was supposed to do

This past resident has made claims in this complaint that are untrueWhile she did experience a slight roof leak in her closet over a year ago, the repairs were made promptlyHer ceiling never "caved in" as she indicatesOur work order documentation shows that our response was the same day or within hours.This past resident also claims that her apartment was infested with roachesOur pest control company has documented treating her apartment even though they could not find any live roachesWhen this past resident continued to claim an infestation, we provided her with instructions for preparing her apartment to be fogged with pesticideShe refused to do the preparation, which precluded our pest control professionals from doing their job.At no time was this apartment ever uninhabitableThis past resident broke her lease, and the lease makes clear what the penalties are for such breachNow this past resident has taken to the internet to defame our business in a retaliatory fashionWe could not consider making any settlement while such defamatory reviews remain on lineClay N [redacted]

Such a mean company! After 20 years of residency, they literally evicted me for no reason. I'm 65 and on a fixed income; unable to move professionally. Hence, I found another apartment (after they evicted me for paying rent on time for 20 years) and defied the court by locking my door and keeping all of my personal belongings. They then called for Dumpsters to come by and trash the contents of the apartment. They could just have easily have called me but they're simply mean and have no respect for the elderly. Shame on them. They took over 2 years ago and already have fired 5 personnel. My MBA must have threatened them. Edgewater Village, Greensboro, NC

[redacted] The management at Mission Shadows spared no expense and were diligent in their pursuit of satisfying Ms. [redacted] She was very unhappy in her apartment for some time before we purchased the building. As the Regional Director of Property Management, when I realized that she was not going to be...

satisfied living there I personally reached out to her and offered to let her out of her lease with no penalties. She would have otherwise owed one month rent as a lease break fee and another month's rent as Notice to vacate in accordance with her contract. I prepared a rescission agreement that indicated our willingness to allow Ms. [redacted] to vacate without notice, as long as she paid the rent up until the last day that she would occupy the apartment. Ms. [redacted] elected not to pay the agreed upon amount according to our agreement. Instead she stayed in her apartment without paying rent for 5 days in January, 2016. She made no effort to amend the agreement, and did not abide by the terms of the agreement. I believe that we have showed, and continue to show a great deal of compassion for Ms. [redacted] We are under no obligation to release her from her contractual responsibility. Yet we still did. When there was an issue with her water heater not working properly we offered her the use of another apartment for taking showers and bathing her children. Rather than accelerate her lease and take her to court for non payment of rent, we simply allowed her to walk away with no penalty. Sincerely,Clay N[redacted]Regional Director of Property Management

This past resident has made claims in this complaint that are untrue. While she did experience a slight roof leak in her closet over a year ago, the repairs were made promptly. Her ceiling never "caved in" as she indicates. Our work order documentation shows that our response was the same day or...

within 24 hours.This past resident also claims that her apartment was infested with roaches. Our pest control company has documented treating her apartment even though they could not find any live roaches. When this past resident continued to claim an infestation, we provided her with instructions for preparing her apartment to be fogged with pesticide. She refused to do the preparation, which precluded our pest control professionals from doing their job.At no time was this apartment ever uninhabitable. This past resident broke her lease, and the lease makes clear what the penalties are for such breach. Now this past resident has taken to the internet to defame our business in a retaliatory fashion. We could not consider making any settlement while such defamatory reviews remain on line. Clay N[redacted]

This past resident has made claims in this complaint that are untrue. While she did experience a slight roof leak in her closet over a year ago, the repairs were made promptly. Her ceiling never "caved in" as she indicates. Our work order documentation shows that our response was the same day or...

within 24 hours.This past resident also claims that her apartment was infested with roaches. Our pest control company has documented treating her apartment even though they could not find any live roaches. When this past resident continued to claim an infestation, we provided her with instructions for preparing her apartment to be fogged with pesticide. She refused to do the preparation, which precluded our pest control professionals from doing their job.
At no time was this apartment ever uninhabitable. This past resident broke her lease, and the lease makes clear what the penalties are for such breach. Now this past resident has taken to the internet to defame our business in a retaliatory fashion. We could not consider making any settlement while such defamatory reviews remain on line.
 
Clay N[redacted]

It is true that the issues I had in my unit started before living well homes took over management at mission shadows apartments. I was made a lot of promises that were never fulfilled and I had no idea the property was even being sold. I do appreciate Mr No[redacted] working with me and offering the recession agreement. All that I wanted was more time to have someone review the document with me I thought it would be important to fully understand what I was signing before I signed and due to the holiday and me trying to find a place at the last minute in between my busy work schedule it was hard to do. I am prepared to sign a formal agreement and pay for the days I was there. I was just waiting for Stacey to get back to me I spoke with her on the 5th re the walk through and utilities and she told me she had to talk to Mr N[redacted] what she was supposed to do.

[redacted] The management at Mission Shadows spared no expense and were diligent in their pursuit of satisfying Ms. [redacted] She was very unhappy in her apartment for some time before we purchased the building. As the Regional Director of Property Management, when I realized that she was not going to be...

satisfied living there I personally reached out to her and offered to let her out of her lease with no penalties. She would have otherwise owed one month rent as a lease break fee and another month's rent as Notice to vacate in accordance with her contract. I prepared a rescission agreement that indicated our willingness to allow Ms. [redacted] to vacate without notice, as long as she paid the rent up until the last day that she would occupy the apartment. Ms. [redacted] elected not to pay the agreed upon amount according to our agreement. Instead she stayed in her apartment without paying rent for 5 days in January, 2016. She made no effort to amend the agreement, and did not abide by the terms of the agreement. I believe that we have showed, and continue to show a great deal of compassion for Ms. [redacted] We are under no obligation to release her from her contractual responsibility. Yet we still did. When there was an issue with her water heater not working properly we offered her the use of another apartment for taking showers and bathing her children. Rather than accelerate her lease and take her to court for non payment of rent, we simply allowed her to walk away with no penalty. 
Sincerely,
Clay N[redacted]
Regional Director of Property Management

[redacted] The management at Mission Shadows spared no expense and were diligent in their pursuit of satisfying Ms. [redacted] She was very unhappy in her apartment for some time before we purchased the building. As the Regional Director of Property Management, when I realized that she was not going to be...

satisfied living there I personally reached out to her and offered to let her out of her lease with no penalties. She would have otherwise owed one month rent as a lease break fee and another month's rent as Notice to vacate in accordance with her contract. I prepared a rescission agreement that indicated our willingness to allow Ms. [redacted] to vacate without notice, as long as she paid the rent up until the last day that she would occupy the apartment. Ms. [redacted] elected not to pay the agreed upon amount according to our agreement. Instead she stayed in her apartment without paying rent for 5 days in January, 2016. She made no effort to amend the agreement, and did not abide by the terms of the agreement. I believe that we have showed, and continue to show a great deal of compassion for Ms. [redacted] We are under no obligation to release her from her contractual responsibility. Yet we still did. When there was an issue with her water heater not working properly we offered her the use of another apartment for taking showers and bathing her children. Rather than accelerate her lease and take her to court for non payment of rent, we simply allowed her to walk away with no penalty. 
Sincerely,
Clay N[redacted]
Regional Director of Property Management

It is true that the issues I had in my unit started before living well homes took over management at mission shadows apartments. I was made a lot of promises that were never fulfilled and I had no idea the property was even being sold. I do appreciate Mr No[redacted] working with me and offering the recession agreement. All that I wanted was more time to have someone review the document with me I thought it would be important to fully understand what I was signing before I signed and due to the holiday and me trying to find a place at the last minute in between my busy work schedule it was hard to do. I am prepared to sign a formal agreement and pay for the days I was there. I was just waiting for Stacey to get back to me I spoke with her on the 5th re the walk through and utilities and she told me she had to talk to Mr N[redacted] what she was supposed to do.

This past resident has made claims in this complaint that are untrue. While she did experience a slight roof leak in her closet over a year ago, the repairs were made promptly. Her ceiling never "caved in" as she indicates. Our work order documentation shows that our response was the same day or...

within 24 hours.This past resident also claims that her apartment was infested with roaches. Our pest control company has documented treating her apartment even though they could not find any live roaches. When this past resident continued to claim an infestation, we provided her with instructions for preparing her apartment to be fogged with pesticide. She refused to do the preparation, which precluded our pest control professionals from doing their job.
At no time was this apartment ever uninhabitable. This past resident broke her lease, and the lease makes clear what the penalties are for such breach. Now this past resident has taken to the internet to defame our business in a retaliatory fashion. We could not consider making any settlement while such defamatory reviews remain on line.
 
Clay N[redacted]

The mountain view apartments are terriable .They are roach infested. Nobody will do anything about it and they also don't fix anything until you tell them that you want pay rent.They are very unorganized.