LivINN Hotels (Maplewood)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We are very sorry for the error in our system. We have corrected the mistake now and refunded $this morning. At the time of this error we were switching software systems at this hotel and the charge was accidentally duplicated. We had to dig really deep in our systems to
find the error. We apologize for this error. I have attached the receipt showing the refund issued, to this response. We have also reached out to *** via phone and email to let her know that we are very sorry and this error has been corrected and refund issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/09/11) */
To whom it may concern -
We are sorry for this issue. However, we will not be refunding you for the difference in hotel rates, from our hotel to the hotel your daughter ended up staying in. Most hotels do require that a guest be 21 years...

old. We feel that our front desk employee was very helpful, by refunding you for our room and then calling around until he found a hotel that would allow a guest under the age of 21 to stay. I am sorry that their rates were higher than ours, but I am glad he was able to help find a place for her to stay.
This week we called around to several hotels, as a test, making reservations, and not a single one of the hotels we called, asked us if we were 21 years old. However, when we specifically asked if you had to be 21 years old to stay, then they gave that information and stated what their policy was for age. Again, that policy was only stated, if we specifically asked about it.
Also, our customer service rep at corporate was out of the office on the 6th and 7th and returned your call when she returned to the office on Monday, the 10th. On the 10th, 11th and 12th, you called and missed her in the office and she called and left messages and missed you in your office. Finally that week, you two connected and she told you that she was sorry for the inconvenience, but we would not be able to pay for the difference in rate.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because they have done nothing to resolve the problem. They have the chance to fix this but won't. They keep saying it was our fault that we didn't check their policies but if they have this policy and knew I was making reservations for my daughter they should have stated the age requirement. They know they were wrong but don't care enough about their guests to admit this and rectify the problem. I have dealt with other motels and businesses and have found out if they are decent places and value customers they will solve the problem as soon as possible but if they are deceitful and don't give a darn they will do everything they can to avoid the problem and it never gets resolved, and the fact that the customer service rep only returned my calls once and the fact that I had to e-mail someone else in the organization to get them to get in contact with me shows what kind of people they are.If we don't get reimbursed for our extra expense I will not be satisfied! We will never stay in their motels or have dealings with them again! They know what the right thing to do is but refuse to do it.
Final Business Response /* (4000, 9, 2015/09/24) */
To whom it may concern - We did resolve this situation the night that it occurred. We cancelled your daughters reservation at our hotel and did not charge her anything. Then we called around to several hotels in the area to help her find a hotel that would allow under 21 to make a reservation. We apologize for the inconvenience, but we will not be paying $170.