I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The bulbs were not the "incorrect" bulbs, they were simply non dimmable bulbs. There is no reason that they could not have been installed. The man who came out the second time advised that they had difficulty installing the bulb, and had to screw it in and back out several times before it finally went in properly. Again, this is something that I feel should have been tested before they left my home the first time. Regarding the fridge, they advised that they don't work on appliances but would take a quick look anyway, since he was here. It is ludicrous that they want to charge for it, especially considering that he spent less than 5 minutes on it, and they didn't fix it.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The bulbs were not the "incorrect" bulbs, they were simply non dimmable bulbs. There is no reason that they could not have been installed. The man who came out the second time advised that they had difficulty installing the bulb, and had to screw it in and back out several times before it finally went in properly. Again, this is something that I feel should have been tested before they left my home the first time. Regarding the fridge, they advised that they don't work on appliances but would take a quick look anyway, since he was here. It is ludicrous that they want to charge for it, especially considering that he spent less than 5 minutes on it, and they didn't fix it.
Regards,
[redacted]