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Liza Brown's Auto Body Corp.

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Liza Brown's Auto Body Corp. Reviews (1)

To Whom It May Concern: In response to the complaint ID# [redacted]. The customer didn’t address this complaint with me until after he put in a complaint with The Revdex.com. I received a call from the customer and the first thing he addressed was that he made a complaint. He asked to...

meet with me and we did. He addressed his concerns and I asked him to come the following Wednesday/July [redacted] and he never showed. He then called me that Friday and told me he was trying to trade in the car and would not be bringing it in and then informed him I needed to know what his plans were because I had to respond to this complaint. He expressed he wanted the money for bumper cover and lower trim. We tried to get him to bring the car back to address his concerns. He continiously stated he wasn’t worrying about it. He just wanted the money. He then called back the following week stating he traded the car in and wanted the money. My first conversation with [redacted] when he first brought the car to the shop was, he needed to know how long it would take to fix the car because he was planning to trade it in but then got into an accident. He didn’t want the dealer to know he got into an accident. We fixed what was in the estimate. He wasn’t happy with the paint job and I asked him to bring it back. The parts were bought exactly as stated in the estimate. I went over that with him.  If there are any other question please feel free to contact me at ###-###-####Sincerely,Felix S[redacted]

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