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L&J Transportation Companies, Inc.

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Reviews L&J Transportation Companies, Inc.

L&J Transportation Companies, Inc. Reviews (6)

Ms. [redacted] claim was denied on 6/1/15 after an investigation for her missing items.  Her house hold items delivered on 4/27/15 and on 5/4/15 we were notified of items missing. We performed a trace to locate any missing cartons. We contacted all other customers and had the driver check his...

trailer. The trace came up negative. We also reviewed all delivery documents such as the Bill of Lading and the Customer Check off Sheet (which are attached); this is our basis for accepting or declining liability. The documentation we have on hand indicated that all items delivered and checked off at delivery.  There were no exceptions to any missing items or tampering of cartons at delivery. Based on the confirmation of delivery by our crew, absence of any notations at the time of delivery and the lack of evidence to substantiate loss, we find that we are unable to offer compensation. Based on the presented information together with the enclosed documents we trust you understand our position in this matter.

[redacted]]
 Complaint: [redacted]
I am rejecting this response because:
The reason I am responding to this complaint is because my signature on the document that they have provided the Revdex.com in their response was forged (which is a felony).  If you look at the document that I have attached, you will see in #1 the delivery date of 7/1 - 7/11 at the price of $3,634.25.  They corrected this in the next document that they sent me with the delivery date of 7/1-7/1 at a different price.  At this time I called in to make sure that I was going to get the agreed upon date and price.  They assured me the 7/1 delivery date at the first price of $3,634.25.  Therefore you will see in #3 that I corrected the date, signed the forms, and faxed them back to them.  I signed all these documents on 6/17/15.  That is my signature on the file that I have provided.  As you will see, it looks nothing like the one that they have provided, and out of all the documents I ever received, a delivery date of 7/1-7/18 was NEVER an agreed upon option, further proving that that document was forged and one that I have never seen.  We only agreed upon the 7/15 deliver date when they called me a few days before the scheduled packing date and said they were unable to deliver by 7/1.  At this point it was too late to change moving companies, which is why I continued to go with this moving company.  Also, I have yet to receive the settlement check, which the letter informing me of this was sent on August, 26, 2015.
Regards,
[redacted]

As we had previously stated the customer did not list any missing cartons. In addition to that the customer packed their own shipment. We have no way of knowing what was packed or wasn't packed in the cartons. We have no way of knowing that these items ever came into our possession. For these reasons and the reasons mentioned previously we must maintain our position of denying this claim.

I reject the businesses reasoning for all the reasons I stated in my first letter.   There was no way we could have opened and accounted for all of our belongings in the time period that Jim and his workers would have stayed at our house.   There were hundreds of boxes and we didn’t have enough room to have each one of them on the floor with nothing stacked on top of them.   It took us over two weeks of continually unpacking to then realize what was missing.

Attached is the Order for Service for her relocation. It was  agreed that she would load 06/30 to 07/01/2015 and deliver between 07/01 and 07/18/2015. This was a relatively small shipment. Her actual delivery was on 07/14/2015 well within her delivery spread. We received her claim on 07/23/15....

On 07/31/2015 we set up with a third party repair firm in her area to provide an estimate of repair etc.. On 08/18/15 we received a phone call from the repair firm stating they reviewed the claim and indicated that they would not be going out as it would cost more for them to go out then the cost of the claim. The customer incidentally called us the same day stating the inspection firm was not coming out because they didn’t service her area.  In the mean time we discovered that the shipper indicated she had disposed of the items and they were no longer available for inspection. When a shipper disposes of an item prior to inspection the claim is denied. This is the position that we initially took. The customer called back very upset. In an attempt to try to mitigate this we agreed to reopen the claim. This was prior to her filing the Revdex.com claim and trashing us all over the internet. We have decided to settle her claim for $150.00 these are for the items that she noted when we delivered. The items that she claimed after the fact that we could not verify, remain denied. Incidentally $1000.00 of the $1500.00 she demanded was for screws missing from the legs of a sofa which it typically an easy and very inexpensive repair. Her claim has been settled for $150.00. We have closed this file.
 
 
James B. Fry  
President
 
L&J Transportation Companies, Inc.
Agents for northAmerican Van Lines and CRST Specialized Transportation
190 Yarnell Rd |Pottstown, PA 19465 | P - 484-949-9600| F - 610-327-8585
36 Mountainside Rd |Temple, PA 19560 | P - 484-949-9600| F - 610-929-3005
3900 US. Hwy. 70 Business West |Clayton, NC 27520 | P – 919-934-2082| F – 919-934-0392

Revdex.com: We are delayed in responding as our email firewall has not been allowing your notices to come through. We just happened to see it show up on a report. [redacted]: Our apologies in the delay in getting your issues resolved. We are in receipt of your pictures and we are showing that we sent you a...

claim form which we are not showing receiving back from you as of yet. I have directed my people to reach out to you by phone today. They will also send you information on how you can fill out your claim out online at [redacted] website or if you prefer we can email you another claim form or mail you one. In order to settle a damage claim we will need this completed. [redacted] will then assign a third party adjuster to come to our residence to access the property damage etc...  In reference to the piano, a spinet piano doesn't require a piano board. they are only used for baby grand and grand pianos. Spinets are basically handled by lifting and carrying them. I see that you purchased valuation with no deductible so there shouldn't be any problems in getting these issues resolved. I apologize that you had cause for concern during your relocation. I have instructed my people to make this a priority.

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Address: 190 Yarnell Rd, Pottstown, Pennsylvania, United States, 19465-6964

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www.ljnorthamerican.com

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