As we had previously stated the customer did not list any missing cartonsIn addition to that the customer packed their own shipmentWe have no way of knowing what was packed or wasn't packed in the cartonsWe have no way of knowing that these items ever came into our possessionFor these reasons and the reasons mentioned previously we must maintain our position of denying this claim
Attached is the Order for Service for her relocationIt was agreed that she would load 06/to 07/01/and deliver between 07/and 07/18/This was a relatively small shipmentHer actual delivery was on 07/14/well within her delivery spreadWe received her claim on 07/23/ On 07/31/we set up with a third party repair firm in her area to provide an estimate of repair etcOn 08/18/we received a phone call from the repair firm stating they reviewed the claim and indicated that they would not be going out as it would cost more for them to go out then the cost of the claimThe customer incidentally called us the same day stating the inspection firm was not coming out because they didn’t service her area In the mean time we discovered that the shipper indicated she had disposed of the items and they were no longer available for inspectionWhen a shipper disposes of an item prior to inspection the claim is deniedThis is the position that we initially tookThe customer called back very upsetIn an attempt to try to mitigate this we agreed to reopen the claimThis was prior to her filing the Revdex.com claim and trashing us all over the internetWe have decided to settle her claim for $these are for the items that she noted when we deliveredThe items that she claimed after the fact that we could not verify, remain deniedIncidentally $of the $she demanded was for screws missing from the legs of a sofa which it typically an easy and very inexpensive repairHer claim has been settled for $We have closed this file James BFry President L&J Transportation Companies, Inc Agents for northAmerican Van Lines and CRST Specialized Transportation Yarnell Rd |Pottstown, PA | P - 484-949-9600| F - 610-327- Mountainside Rd |Temple, PA | P - 484-949-9600| F - 610-929- USHwyBusiness West |Clayton, NC | P – 919-934-2082| F – 919-934-
[redacted] ] Complaint: [redacted] I am rejecting this response because: The reason I am responding to this complaint is because my signature on the document that they have provided the Revdex.com in their response was forged (which is a felony) If you look at the document that I have attached, you will see in #the delivery date of 7/- 7/at the price of $3, They corrected this in the next document that they sent me with the delivery date of 7/1-7/at a different price At this time I called in to make sure that I was going to get the agreed upon date and price They assured me the 7/delivery date at the first price of $3, Therefore you will see in #that I corrected the date, signed the forms, and faxed them back to them I signed all these documents on 6/17/ That is my signature on the file that I have provided As you will see, it looks nothing like the one that they have provided, and out of all the documents I ever received, a delivery date of 7/1-7/was NEVER an agreed upon option, further proving that that document was forged and one that I have never seen We only agreed upon the 7/deliver date when they called me a few days before the scheduled packing date and said they were unable to deliver by 7/ At this point it was too late to change moving companies, which is why I continued to go with this moving company Also, I have yet to receive the settlement check, which the letter informing me of this was sent on August, 26, Regards, [redacted] ***
As we had previously stated the customer did not list any missing cartonsIn addition to that the customer packed their own shipmentWe have no way of knowing what was packed or wasn't packed in the cartonsWe have no way of knowing that these items ever came into our possessionFor these reasons and the reasons mentioned previously we must maintain our position of denying this claim
Attached is the Order for Service for her relocationIt was agreed that she would load 06/to 07/01/and deliver between 07/and 07/18/This was a relatively small shipmentHer actual delivery was on 07/14/well within her delivery spreadWe received her claim on 07/23/ On 07/31/we set up with a third party repair firm in her area to provide an estimate of repair etcOn 08/18/we received a phone call from the repair firm stating they reviewed the claim and indicated that they would not be going out as it would cost more for them to go out then the cost of the claimThe customer incidentally called us the same day stating the inspection firm was not coming out because they didn’t service her area In the mean time we discovered that the shipper indicated she had disposed of the items and they were no longer available for inspectionWhen a shipper disposes of an item prior to inspection the claim is deniedThis is the position that we initially tookThe customer called back very upsetIn an attempt to try to mitigate this we agreed to reopen the claimThis was prior to her filing the Revdex.com claim and trashing us all over the internetWe have decided to settle her claim for $these are for the items that she noted when we deliveredThe items that she claimed after the fact that we could not verify, remain deniedIncidentally $of the $she demanded was for screws missing from the legs of a sofa which it typically an easy and very inexpensive repairHer claim has been settled for $We have closed this file James BFry President L&J Transportation Companies, Inc Agents for northAmerican Van Lines and CRST Specialized Transportation Yarnell Rd |Pottstown, PA | P - 484-949-9600| F - 610-327- Mountainside Rd |Temple, PA | P - 484-949-9600| F - 610-929- USHwyBusiness West |Clayton, NC | P – 919-934-2082| F – 919-934-
[redacted] ] Complaint: [redacted] I am rejecting this response because: The reason I am responding to this complaint is because my signature on the document that they have provided the Revdex.com in their response was forged (which is a felony) If you look at the document that I have attached, you will see in #the delivery date of 7/- 7/at the price of $3, They corrected this in the next document that they sent me with the delivery date of 7/1-7/at a different price At this time I called in to make sure that I was going to get the agreed upon date and price They assured me the 7/delivery date at the first price of $3, Therefore you will see in #that I corrected the date, signed the forms, and faxed them back to them I signed all these documents on 6/17/ That is my signature on the file that I have provided As you will see, it looks nothing like the one that they have provided, and out of all the documents I ever received, a delivery date of 7/1-7/was NEVER an agreed upon option, further proving that that document was forged and one that I have never seen We only agreed upon the 7/deliver date when they called me a few days before the scheduled packing date and said they were unable to deliver by 7/ At this point it was too late to change moving companies, which is why I continued to go with this moving company Also, I have yet to receive the settlement check, which the letter informing me of this was sent on August, 26, Regards, [redacted] ***