LJ's Cleaning Solutions

This complaint is completely falseI have all email to an from *** *** ***This company looks for free servicesTo any service company out thereStay away from doing any work for *** *** *** The problem is, they did not pay to have furniture to be moved when they
wanted there floors waxPlease see bid in attachmentsThey were told of the increase and elected not to have the furniture movedAfter the work was completed on March 14, *** *** walked the job with our Supervisor *** *** give him praised and job well done on that very same day the work was completedPlease see email for *** that is attached *** email state just thatThis is something that she did not put in the complaintIn fact, the complaint states that She show up on the follow Monday March 16, and to complete amazement the floors did not look as expectedThis is not true at allThe complaint from the floor is from area that they moved furniture fromSee *** email that state that as well *** *** *** are very dishonest peopleYou can see the lie they tell with in the emailsMy final email to them states that LJ's will not deal with them any longerSee email

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This complaint is from *** not *** as shown I am the person that contacted your company and met with ***, *** and *** on the inital visitI do not accept this response due to the simple fact that *** never once stepped foot in our office to check the work that was done When I came into the office March 16, 2015, to MY surprise the floors did not look as I expected them toAfter several attempts to get a representative from Lj's to see the work we believe needs repair, their company cancelled different times stating we cannot accomodate them We have made ourselves available on two different weekends and two weekdays Outrageous accusations that we are liars and all we want is free work done have been made when this is not true at all We are a large company that deals with multiple service companies and never once have we had a problem It was asked on the initial visit if the furniture could be moved and we were told "yes, no problem" by both *** and *** We were never told of any increase (to move furniture) with the exception of when I asked how much it would cost to do the work in sections Again, you can see all correspondence showing there is TRUTH to our complaint and what we are sayingI am not sure how *** can state that the areas of concern are seen if furniture is moved, when he has not come to our office to see for himself If you come to the office anyone can see WITHOUT moving funiture several areas of concern that need repairYou can even see some of the pictures attached showing areas where there is no furniture to move Such as along the walls There are a couple different areas in the hallways where you see footprints in the wax Unfortunately we were not able to take a picture of these Again, areas where there is no furniture We have had two other companies come to check the floor that have stated the floors look terrible Our janitor even asked when the floor work would be completed He was the first to see them as he cleans our office prior to us coming in on Mondays We also have paitents that have stated our floors look dirty and again, the areas patients see are open with no furniture.The problem is not the furniture but rather your lack of concern for the work your company provides, which in the case was unacceptable and very poor Any good comapny would be glad to see the areas of concern and make things right If it's an inconvenience for you to complete your work out of town than you should think twice about staying local At this point we have sent a check for the carpet work and after speaking with *** we are going to pay 25% of the bill I just want people to be aware of how Lj's cleaning solutions operates I want to make other companies aware of the lack of customer service *** gives in hopes that Lj's staff will either learn from this and get better and or no other company will ever have to deal with Lj's.Regards,*** ***

This matter was resolved by *** *** Chief Operating Officer and *** *** on April 16, They came to the agreement.(see email below) I am not sure what *** is doing our trying to say here *** sound like a disgruntled employee *** was not at the walk at the time of the work*** needs to look a the bidThere is no price to move furniture*** or myself did not tell any one that we would move furniture for freeThe price you were give was only for your floors and carpet work***, *** did cut a check for full price for the carpet we cleaned for youACS seem very happy about our carpet cleaningThere is some assumption on the part of ACS that we would move the furniture, when it came to the floor workLJ's did a great job with the carpets and we didnot move furniture as well? If you look back at the emailsI made mention to *** this is not a healthy business relationship for LJ'sWe have to many people making decisions on the part of ACSThis response even makes thing more confusing by *** were you authorized to make the agreement with LJ's? If so, can you please bring *** up to speed as to the agreement you madeAs for our customer serviceLJ's is rated one on the top company for service and know howWe have countless of recommendations and customer satisfaction reportIn and out of the state of ArizonaI am sorry that *** feels the way she doseBut LJ'sDose not or will notWork for FREE. *** * *** ** / CEO