December 8, 2017*** ***RE: Claim ***Revdex.com Corporate Office*** *** *** *** ***
*** ** ***Dear *** ***:Than you for your letter alerting us of complaint #*** filed thru your organizationSkyline at Barton Creek (Formally The Ridge at Barton Creek) has been managed
by Roscoe Properties since January 5, On January 12th notification was sent to all residents about the consolidation of the parking permits to one style of permitOn February 20th residents were notified that the parking permits were available at the office as well as what information was needed to receive a parking permitOn March 20th a friendly parking remainder was sent via email encouraging residents to contact us if they were unsure if they had the correct parking permitTowing was enforced as of March 17th. Our community changed names June 5, but the management and ownership stayed the sameEmail communication was sent via emailOn August 10th Skyline at Barton Creek introduced Space Makers as our new towing companyThe email included the date we would begin towing using the new towing company (August 14th)Detail information concerning parking permits and visitor parking policies were included on the email. Skyline at Barton Creek has been undergoing thru a renovation process MarchOur leasing center and fitness center are also part of the renovation processResidents were notified that we would be temporarily moving to an apartmentThe relocation occurred August 24th. As a management company we understand the frustration and impact that being towed can causeIn our daily efforts to be the best we can be and striving to provide the best consumer; we have sent out two parking reminders via email since the relocation to our temporary leasing officeParking information has also been available at our office by the resident’s computer as well as including the parking policies in every move in packageA reoccurring parking policies email has been set up to be sent out to all residents every other month.We certainly appreciate every resident’s feedback and encourage them to continue to allow us to improve our services every day. If you have any questions or concerns, please feel free to reach out to meI will be happy to assist you. Kind Regards, *** ***, ARM, CAMSenior Community ManagerSkyline at Barton Creek
Initial Business Response /* (1000, 5, 2016/03/02) */
[redacted] didn't give notice that she was moving out. I opened the leasing office door one morning and her apartment keys were in an envelope with a note saying she lost her job and couldn't afford rent anymore. So per her lease agreement she is...
responsible for the entirety of her lease. She also renewed for another year in June of 2015. So if there was an issue why would she renew for another year? As far as the mold issue, I have been Manager here for almost a year and have had no reports of mold or possible growth inside of the apartment. I looked back inside the work order book and the only possible issue would have been from a water leak underneath the bathroom sink, but that work order was put in and the issue was resolved as far as we know because no further work order was made. If the issues were that bad I would think she should have reported it within a years time. Maybe if her work related issue and not being able to afford rent anymore was brought to my attention instead of just keys in the door one morning, I could have got in contact with corporate and tried to work out some kind of deal with her. We were sad to see [redacted] go because she was a good tenant. Sorry but unfortunately we have policies to follow, and if she was having such an issue with the apartment I wish she would have brought it to my attention so the issue could have been resolved.
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did bring to get attention mold many times but k well dispute owing
Initial Business Response /* (1000, 5, 2016/11/08) */
When [redacted] and [redacted] left their intent to vacate in the door to our office they didn't have a forwarding address attached. They were here on a short term lease because of employment and owned a home in Michigan. We submitted their security...
deposit settlement to corporate for the check to be cut on August 30th. Since they didn't provide the forwarding address with their intent we sent it to their last known address in Michigan. [redacted] called about a week later asking about the status. I informed her the check was sent out and then wanted to confirm the address because that's a procedure we always follow. She said they moved to a home in Michigan City and gave me the new address. She also said they put in a forwarding with the post office. I told her it could still be in process, especially if it got sent to the old address first. She then agreed to give it another week to make sure it wasn't going to be forwarded. She said she would call me in a week to let me know if she received it. That week passed and she still hadn't received the check. I told her I would now contact corporate to have them contact our bank to make sure the check wasn't cashed yet and to resubmit a new check. We did all the correct steps and had a right to make sure the check was not cashed before we issued another one. We apologized for the delay which could have been resolved in the beginning if we had received the correct forwarding address. I have attached the intent to vacate the was provided as well. We make it our main priority to make sure good tenants receive their security deposit check within the allotted 45 day grace period.
December 8, 2017*** ***RE: Claim ***Revdex.com Corporate Office*** *** *** *** ***
*** ** ***Dear *** ***:Than you for your letter alerting us of complaint #*** filed thru your organizationSkyline at Barton Creek (Formally The Ridge at Barton Creek) has been managed
by Roscoe Properties since January 5, On January 12th notification was sent to all residents about the consolidation of the parking permits to one style of permitOn February 20th residents were notified that the parking permits were available at the office as well as what information was needed to receive a parking permitOn March 20th a friendly parking remainder was sent via email encouraging residents to contact us if they were unsure if they had the correct parking permitTowing was enforced as of March 17th. Our community changed names June 5, but the management and ownership stayed the sameEmail communication was sent via emailOn August 10th Skyline at Barton Creek introduced Space Makers as our new towing companyThe email included the date we would begin towing using the new towing company (August 14th)Detail information concerning parking permits and visitor parking policies were included on the email. Skyline at Barton Creek has been undergoing thru a renovation process MarchOur leasing center and fitness center are also part of the renovation processResidents were notified that we would be temporarily moving to an apartmentThe relocation occurred August 24th. As a management company we understand the frustration and impact that being towed can causeIn our daily efforts to be the best we can be and striving to provide the best consumer; we have sent out two parking reminders via email since the relocation to our temporary leasing officeParking information has also been available at our office by the resident’s computer as well as including the parking policies in every move in packageA reoccurring parking policies email has been set up to be sent out to all residents every other month.We certainly appreciate every resident’s feedback and encourage them to continue to allow us to improve our services every day. If you have any questions or concerns, please feel free to reach out to meI will be happy to assist you. Kind Regards, *** ***, ARM, CAMSenior Community ManagerSkyline at Barton Creek
Initial Business Response /* (1000, 5, 2016/03/02) */
[redacted] didn't give notice that she was moving out. I opened the leasing office door one morning and her apartment keys were in an envelope with a note saying she lost her job and couldn't afford rent anymore. So per her lease agreement she is...
responsible for the entirety of her lease. She also renewed for another year in June of 2015. So if there was an issue why would she renew for another year? As far as the mold issue, I have been Manager here for almost a year and have had no reports of mold or possible growth inside of the apartment. I looked back inside the work order book and the only possible issue would have been from a water leak underneath the bathroom sink, but that work order was put in and the issue was resolved as far as we know because no further work order was made. If the issues were that bad I would think she should have reported it within a years time. Maybe if her work related issue and not being able to afford rent anymore was brought to my attention instead of just keys in the door one morning, I could have got in contact with corporate and tried to work out some kind of deal with her. We were sad to see [redacted] go because she was a good tenant. Sorry but unfortunately we have policies to follow, and if she was having such an issue with the apartment I wish she would have brought it to my attention so the issue could have been resolved.
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did bring to get attention mold many times but k well dispute owing
Initial Business Response /* (1000, 5, 2016/11/08) */
When [redacted] and [redacted] left their intent to vacate in the door to our office they didn't have a forwarding address attached. They were here on a short term lease because of employment and owned a home in Michigan. We submitted their security...
deposit settlement to corporate for the check to be cut on August 30th. Since they didn't provide the forwarding address with their intent we sent it to their last known address in Michigan. [redacted] called about a week later asking about the status. I informed her the check was sent out and then wanted to confirm the address because that's a procedure we always follow. She said they moved to a home in Michigan City and gave me the new address. She also said they put in a forwarding with the post office. I told her it could still be in process, especially if it got sent to the old address first. She then agreed to give it another week to make sure it wasn't going to be forwarded. She said she would call me in a week to let me know if she received it. That week passed and she still hadn't received the check. I told her I would now contact corporate to have them contact our bank to make sure the check wasn't cashed yet and to resubmit a new check. We did all the correct steps and had a right to make sure the check was not cashed before we issued another one. We apologized for the delay which could have been resolved in the beginning if we had received the correct forwarding address. I have attached the intent to vacate the was provided as well. We make it our main priority to make sure good tenants receive their security deposit check within the allotted 45 day grace period.